This document discusses non-verbal communication. It defines non-verbal communication as communication through wordless visual messages like facial expressions and gestures. It describes the importance of non-verbal communication in establishing relationships and notes that 93% of communication is non-verbal. It then outlines some types of non-verbal communication, including kinesics (body language), proxemics (use of space), and haptics (communication through touch). It provides an example of how Mr. Bean effectively communicates non-verbally. Finally, it lists some dos and don'ts for effective non-verbal communication.