Noc help desk services
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ConcordantOne Tech Pvt Ltd provides NOC help desk services .We offering both fully integrated NOC as well as semi-integrated outsourced services.
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L'any 2011, en l'entorn del grup de treball TF-NOC (Task Force for Network Operation Centres), es va fer una enquesta entre els centres d'operació de xarxa per obtenir informació sobre les eines utilitzades per a monitoratge, estadístiques, etc., fent un mapeig entre les funcionalitats i les eines que es fan servir als NOC per a aquestes funcionalitats.
Donat que han aparegut noves necessitats i noves eines, i també que altres han evolucionat o desaparegut, a la primera reunió del Grup d'Interès sobre Centres d'Operació de Xarxes (SIG-NOC, Special Interest Group - Network Operation Centers) de Géant es va decidir fer una nova edició de l'enquesta entre els seus membres. En aquesta presentació es fa una revisió dels resultats de l'anterior edició i es proposen alguns canvis per debatre quina serà l'enquesta definitiva, que es farà entre el desembre i el gener, i de la qual es presentaran els resultats al proper SIG-NOC Meeting.
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In this free ebook you'll find tips
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Donat que han aparegut noves necessitats i noves eines, i també que altres han evolucionat o desaparegut, a la primera reunió del Grup d'Interès sobre Centres d'Operació de Xarxes (SIG-NOC, Special Interest Group - Network Operation Centers) de Géant es va decidir fer una nova edició de l'enquesta entre els seus membres. En aquesta presentació es fa una revisió dels resultats de l'anterior edició i es proposen alguns canvis per debatre quina serà l'enquesta definitiva, que es farà entre el desembre i el gener, i de la qual es presentaran els resultats al proper SIG-NOC Meeting.
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- Maintaining skilled staff, efficient processes, integrated tools, automation, and a focus on performance, security and being proactive are characteristics of an effective NOC.
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2) Proactive maintenance aims to reduce errors and prepare for situations where faults cannot be easily fixed. This includes health checks to verify system status and software levels, as well as backup plans for major faults.
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pseesolutions_
The document discusses managed IT services which allow businesses to receive IT support without hiring full-time staff. It describes how managed services provide businesses with the benefits of an in-house IT department through remote monitoring and management. Specific services offered include 24/7 support, network security, backup and disaster recovery, and IT infrastructure management for a fixed monthly fee.
Mukesh infoserve
MIPL is an IT solutions provider established in 1997 that has grown to 100+ employees and annual revenues of Rs. 18 Crores. It aims to become a leading global player and reach Rs. 150 Cr by 2009-2010. MIPL offers a wide range of technology solutions and services across various market segments to address all customer needs from infrastructure setup to maintenance and support.
DeskCenterUSA IT Management Beyond Your Expectations
DeskCenterUSA provides IT management software and services, including opportunities for referrals, purchasing, leasing, and sales. Their all-in-one IT management solution allows users to control, image, deploy, patch, inventory, configure, and track IT systems from a single platform, reducing costs and tedious projects. They offer various programs including a referral program with a 5% commission finder's fee, a replacement program for outdated software, and a partner program for resellers, VARs, and MSPs.
Single Point of Contact
Single Point of Contact is one of the top managed service providers that can help your business by offering professional IT consulting services and cloud services.
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Many companies completely rely on computer systems to run the day to day business operation. But do they know if their technology is appropriate for their business or a cost effective solution? Generally speaking a small business can cut costs and maximize productivity by implementing an IT support solution that is tailor made for the business using the latest technological systems.
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Noc help desk services
- 2. About Us ConcordantOne Tech Pvt Ltd is a global technical consulting and support company. Our competencies in domains like IT Infrastructure Management, Outsourcing Services, IT Infrastructure Implementation, Value-added Support has helped us to scale up as IT support partner of choice for international and multi- national companies in India and around the world. www.concordantonetech.com
- 3. NOC much more than a help desk–NOC is not a Helpdesk A lot of times there is a confusion in the companies in the market who have a general understanding about a NOC being a help desk and reducing its role and importance to a help desk. Not to say that the role of a help desk is any day less than any other service, but there are certain differences that a company should understand while dividing roles and responsibilities for both the services. www.concordantonetech.com
- 4. Help desk: A point of contact In any situation of crisis your MSP customers can reach out to a help desk support with regards to their computers and office network problems. The help desk will validate the issue, create a ticket and perform the primary troubleshooting steps for the customers if not resolved further escalate the ticket to the concerned person or department for further remediation. NOC Help desk is more of a customer facing role. www.concordantonetech.com
- 5. NOC: Proactive monitoring and management NOC is a service where proactive monitoring and alert remediation takes place. It is completely hidden and the daily maintenance task is performed in the background. This is the RMM part of your MSP, where the NOC ensures that the backups are running the server performance is up to the mark, the proactive maintenance is performed and event log alerts are remediated within the specified SLAs. www.concordantonetech.com
- 6. Our Help Desk support includes: Microsoft and Apple desktop operating systems Thin clients and virtual desktop infrastructure (VDI) E-mail applications and browsers Microsoft Office and leading third-party applications Limited hardware and network troubleshooting www.concordantonetech.com
- 7. Printer installation and support Mobile phones and tablets User administration Desktop performance problems Virus and malware infections www.concordantonetech.com
- 8. Our Solution With our NOC services use our Chat help-desk Add- On and provide superior service that gives you higher profit margins. Our help-desk interacts with end user on chat, which is available at the click of a button, then creates a ticket in your PSA, performs preliminary troubleshooting and passes on to NOC for remediation. Thus increasing first contact resolutions and hence customer satisfaction. www.concordantonetech.com
- 9. Contact Us NORTH AMERICA: +1- 707-638-0903 INDIA: +91-020-6978- 4872 DIRECT DIAL:+1-707- 295-3985 US OFFICE ConcordantOne Tech 20 California Street, 7th Floor San Francisco, CA 94111 INDIA OFFICE ConcordantOne Tech Office no 193, Janwadi Near Mafco Company Senapati Bapat Road PUNE www.concordantonetech.com