2. THE OBJECTIVES
Have a basic knowledge about Nobill system and
knows how to run the Nobill on windows operating
3. NOBILL SYSTEM
• Nobill is an application system.
• Nobill uses by CSR in order to help and satisfy the customers’ concerns.
• Nobill has function such as view, edit, adjust amount, search, etc.
• In order to run the nobill system, the first step is have to log in to nobill system.
4. LOG IN
• Step: 1. Click on the symsoft program through to windows.
2. Click on to the Nobill client version 3.5.
3. Put the user name e.g. csr.
4. Put the password e.g. Password@123.
5. Click OK.
Purposes: A gate enter to Nobill application.
5. NOB L SYST M CH
IL
E
ART
Nobill
History
Customer Care
Find
Customer Notes
Customer Structure
Find Voucher
Send Massages
Account
Customer administration
Subscription
Additional info
Customer properties
Recent History
Reserved Phone Numbers
Recent Transaction
Properties
Recent History
History
Counters
Services
Voucher refill
Edit
Counter History
Adjust amount
Event Counters
Edit
SIM details
6. CUSTOMER CARE
• Step: 1. From the main Nobill window, then click the customer care .
2. It shows four tabs; Find, Find Voucher, Customer structure, and Customer
notes.
Purposes: A gate to know about the whole customer things.
7. FIND
• Step: 1. Under the customer care display.
2. Select the find tab.
3. There are 10 options in order to find exact customer information such as, phone
number, customer name, IMSI, ICCID, Acc No, Cus No, Co, Subscriber name,
Customer Id, and User name.
4. It has function search.
Purpose: The first step in order to narrow down/search about the customer.
8. FIND VOUCHER
• Step: 1. Still under the customer care display, Go to find voucher tab.
2. Select which serial voucher that customer would like to top up.
3. It has function search.
Purpose: to check the availability (active/non-active) voucher (refer to serial number).
9. CUSTOMER STRUCTURE
• Step: 1. Still under customer care window, Go to customer structure tab.
2. Then it will show customer profile, account, and subscriptions.
3. It has functions new, delete, transfer, and properties.
Purpose: allow the CSR to check more the information about the customers, such as
customer profile, account, and subscriptions.
10. CUSTOMER NOTES
• Step: 1. Still under customer care window, go to customer notes
2. It has function create, edit and delete.
Purposes: Customer notes is a platform for CSR to write down every changes/editing
or follow up matter. (refer to attachment a, b, c, d, e, and f)
11. CUSTOMER ADMINISTRATION
• Step: 1. Click onto customer care.
2. Fill up on the find tab engine search with e.g. mobile phone number, click search.
3. It will appear mobile numbers at the search results, so focusing onto the FRiENDi mobile
because there are two mobile networks, U-mobile and FRiENDi, click on it.
number
4. Then it will appear at the customer structure three sub division of customer details; customer
administration, account administration, and subscription administration.
5. Then click on the customer administration, it will show customer properties, recent history, and
reserved phone numbers.
6. It has function as view and edit for read, add, and change.
Purpose: Due to add and change (view and edit) the customer information.
12. CUSTOMER PROPERTIES
• Step: 1. Under the customer administration, it has first a customer properties
2. Click on it
3. Then it will show about customer basic information such as, customer number,
name, id, nationality, gender, address, etc.
4. Due to add or change the customer, it can do by click on edit button.
5. REMEMBER! When done the editing, it has to click on the “ apply” and “ok” button.
Purpose: to verify the customers information and also at the same time can add or change
their information (refer to attachment g, h, I, j, and k)
13. CUSTOMER HISTORY
• Step: 1. Still under the customer administration, beside of the customer properties,
click on the recent history
2. Click on it.
3. Then it will show about all of the CSR activities.
Purposes: to view the record all of the updating or changing customer information.
14. RESERVED PHONE NUMBERS
• Step: 1. Another tab from the customer administration beside customer properties
and recent history, that is reserved phone numbers
2. Click on it.
Purposes: This tab is provided due to customer mobile phone number request.
15. ACCOUNT
• Step: 1. Close customer administration window, then back to customer structure
window.
2. Then double click on the account bar.
3. It will show account administration window. which has four main bars; recent
transaction, recent history, counters, and counter history.
Purpose: This window shows all the customer transactions regarding to the balance in
detail.
16. RECENT TRANSACTION
• Step: 1. Under account administration,
2. The first bar is recent transaction
3. Then double click on it.
Purpose: This window shows all the customer transaction for up to three latest months.
17. RECENT HISTORY
• Step: 1. Still under account administration.
2. Select on recent history.
2. Double click on it.
Purpose: To view / tracked what services provided by the operator (refer to the
attachment of l and m)
18. COUNTERS
• Step: 1. Still under the account administration .
2. Select on the counters tab.
3. Then double click on it.
Purpose: To check what are the subscriptions and balance.
19. COUNTER HISTORY
• Step: 1. Still under the account administration.
2. Select on the counter history.
3. Double click on it.
Purpose: To check how much the subscribed already has been used by the customers.
20. ADJUST AMOUNT
• Step: 1. Still under the account administration.
2. Go to the find voucher bar under the customer care window.
3. Select on the adjust amount.
4. Double click on it.
Purposes: (for supervisor) customized account Top Up balance manually.
21. EDIT
• Step: 1. Still under the account administration.
2. Select on the edit.
3. Double click on it.
Purposes: (supervisor) customized account balance manually according to the
differences detected in main credit bucket.
22. SUBSCRIPTION
• Step: 1. Back to the customer care
2. Then double click on subscription.
3. It shows the properties, history, services, and event counters.
Purpose: to view and edit about SIM (Subscriber Identity Module)
23. PROPERTIES
• Step: 1. Double click the properties under subscriptions.
2. Then it shows the customer SIM detail.
Purpose: anything related to credit and transaction.
24. HISTORY
• Step: 1. Double click on the history under subscription administration
2. Then it
Purpose: it shows all the customer credit and transaction.
25. SERVICES
• Step: 1. Double click on the services tab under subscription administration.
Purpose: The services provided by the operator.
26. EVENT COUNTERS
• Step: 1. Double click on the event counters under subscription administration.
Purpose: To view new subscription offered by the company.
27. SEND MASSAGES
• Step: 1. Under the properties, the click on the send massages
2. it shows a massages bar
Purpose: (supervisor task)
28. ADDITIONAL INFO
• Step: 1. Click on the additional info still under subscription administration
Purpose: (supervisor task)
29. VOUCHER REFILL
• Step: 1. Click on the voucher refill under subscription administration
Purpose: (supervisor task)
30. EDIT
• Step: 1. Click on the edit under subscription administration
Purpose: Due to add and change (view and edit) the SIM.
31. SIM DETAIL
• Step: 1. Click on the SIM Detail under subscription administration
Purpose: To show the detail of SIM
