2. THE OBJECTIVESTHE OBJECTIVES
Have a basic knowledge about Nobill system andHave a basic knowledge about Nobill system and
knows how to run the Nobill on windows operatingknows how to run the Nobill on windows operating
3. NOBILL SYSTEMNOBILL SYSTEM
• NobillNobill is an application system.is an application system.
• NobillNobill uses by CSR in order to help and satisfy the customers’ concerns.uses by CSR in order to help and satisfy the customers’ concerns.
• NobillNobill has function such as view, edit, adjust amount, search, etc.has function such as view, edit, adjust amount, search, etc.
• In order to run the nobill system, the first step is have toIn order to run the nobill system, the first step is have to log inlog in to nobill system.to nobill system.
4. LOG INLOG IN
• Step:Step: 1. Click on the1. Click on the symsoftsymsoft program through to windows.program through to windows.
2. Click on to the2. Click on to the NobillNobill client version 3.5.client version 3.5.
3. Put the3. Put the useruser name e.g. csr.name e.g. csr.
4. Put the password e.g. Password@123.4. Put the password e.g. Password@123.
5. Click OK.5. Click OK.
Purposes: A gate enter toPurposes: A gate enter to NobillNobill application.application.
5. NOBILLSYSTEMCHARTNOBILLSYSTEMCHART
Nobill
Customer Care History
Customer administration Account Subscription
Customer properties
Recent History
Reserved Phone Numbers
Recent Transaction
Recent History
Counters
Counter History
Properties
History
Services
Event Counters
Find Find VoucherCustomer StructureCustomer Notes
Adjust amount Edit
Send Massages
Additional info
Voucher refill
Edit
SIM details
6. CUSTOMER CARECUSTOMER CARE
• StepStep: 1. From the main Nobill window, then click the customer care .: 1. From the main Nobill window, then click the customer care .
2. It shows four tabs;2. It shows four tabs; FindFind, Find Voucher, Customer structure, and Customer, Find Voucher, Customer structure, and Customer
notes.notes.
Purposes: A gate to know about the whole customer things.Purposes: A gate to know about the whole customer things.
7. FINDFIND
• StepStep: 1. Under the customer care display.: 1. Under the customer care display.
2. Select the2. Select the findfind tab.tab.
3. There are 10 options in order to find exact customer information such as, phone3. There are 10 options in order to find exact customer information such as, phone
number, customer name, IMSI, ICCID, Acc No, Cus No, Co, Subscriber name,number, customer name, IMSI, ICCID, Acc No, Cus No, Co, Subscriber name,
Customer Id, and User name.Customer Id, and User name.
4. It has function search.4. It has function search.
Purpose: The first step in order to narrow down/search about the customer.Purpose: The first step in order to narrow down/search about the customer.
8. FIND VOUCHERFIND VOUCHER
• StepStep: 1. Still under the customer care display, Go to: 1. Still under the customer care display, Go to find voucherfind voucher tab.tab.
2. Select which serial voucher that customer would like to top up.2. Select which serial voucher that customer would like to top up.
3. It has function search.3. It has function search.
Purpose: to check the availability (active/non-active) voucher (refer to serial number).Purpose: to check the availability (active/non-active) voucher (refer to serial number).
9. CUSTOMER STRUCTURECUSTOMER STRUCTURE
• StepStep: 1. Still under customer care window, Go to: 1. Still under customer care window, Go to customer structurecustomer structure tab.tab.
2. Then it will show customer profile, account, and subscriptions.2. Then it will show customer profile, account, and subscriptions.
3. It has functions new, delete, transfer, and properties.3. It has functions new, delete, transfer, and properties.
Purpose: allow the CSR to check more the information about the customers, such asPurpose: allow the CSR to check more the information about the customers, such as
customer profile, account, and subscriptions.customer profile, account, and subscriptions.
10. CUSTOMER NOTESCUSTOMER NOTES
• StepStep: 1. Still under customer care window, go to: 1. Still under customer care window, go to customer notescustomer notes
2. It has function create, edit and delete.2. It has function create, edit and delete.
Purposes: Customer notes is a platform for CSR to write down every changes/editingPurposes: Customer notes is a platform for CSR to write down every changes/editing
or follow up matter. (refer to attachmentor follow up matter. (refer to attachment aa,, bb,, cc,, dd,, ee, and, and ff))
11. CUSTOMER ADMINISTRATIONCUSTOMER ADMINISTRATION
• StepStep: 1. Click onto customer care.: 1. Click onto customer care.
2. Fill up on the find tab engine search with e.g. mobile phone number, click search.2. Fill up on the find tab engine search with e.g. mobile phone number, click search.
3. It will appear mobile numbers at the3. It will appear mobile numbers at the search resultssearch results, so focusing onto the FRiENDi mobile, so focusing onto the FRiENDi mobile numbernumber
because there are two mobile networks, U-mobile and FRiENDi, click on it.because there are two mobile networks, U-mobile and FRiENDi, click on it.
4. Then it will appear at the4. Then it will appear at the customer structurecustomer structure three sub division of customer details; customerthree sub division of customer details; customer
administration, account administration, and subscription administration.administration, account administration, and subscription administration.
5. Then click on the5. Then click on the customer administrationcustomer administration,, itit will show customer properties, recent history, andwill show customer properties, recent history, and
reserved phone numbers.reserved phone numbers.
6. It has function as view and edit for read, add, and change.6. It has function as view and edit for read, add, and change.
Purpose: Due to add and change (view and edit) the customer information.Purpose: Due to add and change (view and edit) the customer information.
12. CUSTOMER PROPERTIESCUSTOMER PROPERTIES
• StepStep: 1. Under the customer administration, it has first a customer properties: 1. Under the customer administration, it has first a customer properties
2. Click on it2. Click on it
3. Then it will show about customer basic information such as, customer number,3. Then it will show about customer basic information such as, customer number,
name, id, nationality, gender, address, etc.name, id, nationality, gender, address, etc.
4. Due to add or change the customer, it can do by click on4. Due to add or change the customer, it can do by click on editedit button.button.
5. REMEMBER! When done the editing, it has to click on the “5. REMEMBER! When done the editing, it has to click on the “applyapply” and “ok” button.” and “ok” button.
Purpose: to verify the customers information and also at the same time can add or changePurpose: to verify the customers information and also at the same time can add or change
their information (refer to attachmenttheir information (refer to attachment gg,, hh,, II,, jj, and, and kk))
13. CUSTOMER HISTORYCUSTOMER HISTORY
• StepStep: 1. Still under the customer administration, beside of the customer properties,: 1. Still under the customer administration, beside of the customer properties,
clickclick on theon the recent historyrecent history
2. Click on it.2. Click on it.
3. Then it will show about all of the CSR activities.3. Then it will show about all of the CSR activities.
Purposes: to view the record all of the updating or changing customer information.Purposes: to view the record all of the updating or changing customer information.
14. RESERVED PHONE NUMBERSRESERVED PHONE NUMBERS
• StepStep: 1. Another tab from the customer administration beside customer properties: 1. Another tab from the customer administration beside customer properties
and recent history, that isand recent history, that is reserved phone numbersreserved phone numbers
2. Click on it.2. Click on it.
Purposes: This tab is provided due to customerPurposes: This tab is provided due to customer mobile phone number requestmobile phone number request..
15. ACCOUNTACCOUNT
• StepStep: 1. Close customer administration window, then back to: 1. Close customer administration window, then back to customer structurecustomer structure
window.window.
2. Then double click on the2. Then double click on the account baraccount bar..
3. It will show3. It will show account administrationaccount administration window. which has four main bars; recentwindow. which has four main bars; recent
transaction, recent history, counters, and counter history.transaction, recent history, counters, and counter history.
Purpose: This window shows all the customer transactions regarding to the balance inPurpose: This window shows all the customer transactions regarding to the balance in
detail.detail.
16. RECENT TRANSACTIONRECENT TRANSACTION
• StepStep: 1. Under account administration,: 1. Under account administration,
2. The first bar is2. The first bar is recent transactionrecent transaction
3. Then double click on it.3. Then double click on it.
Purpose: This window shows all the customer transaction for up to three latest months.Purpose: This window shows all the customer transaction for up to three latest months.
17. RECENT HISTORYRECENT HISTORY
• StepStep: 1. Still under account administration.: 1. Still under account administration.
2. Select on2. Select on recent historyrecent history..
2. Double click on it.2. Double click on it.
Purpose: To view / tracked what services provided by the operator (refer to thePurpose: To view / tracked what services provided by the operator (refer to the
attachment ofattachment of ll andand mm))
18. COUNTERSCOUNTERS
• StepStep: 1. Still under the account administration .: 1. Still under the account administration .
2. Select on the2. Select on the counterscounters tab.tab.
3. Then double click on it.3. Then double click on it.
Purpose: To check what are the subscriptions and balance.Purpose: To check what are the subscriptions and balance.
19. COUNTER HISTORYCOUNTER HISTORY
• StepStep: 1. Still under the account administration.: 1. Still under the account administration.
2. Select on the2. Select on the counter historycounter history..
3. Double click on it.3. Double click on it.
Purpose: To check how much the subscribed already has been used by the customers.Purpose: To check how much the subscribed already has been used by the customers.
20. ADJUST AMOUNTADJUST AMOUNT
• StepStep: 1. Still under the account administration.: 1. Still under the account administration.
2. Go to the2. Go to the find voucherfind voucher bar under the customer care window.bar under the customer care window.
3. Select on the3. Select on the adjust amountadjust amount..
4. Double click on4. Double click on itit..
Purposes: (for supervisor) customized account Top Up balance manually.Purposes: (for supervisor) customized account Top Up balance manually.
21. EDITEDIT
• StepStep: 1. Still under the account administration.: 1. Still under the account administration.
2. Select on the2. Select on the editedit..
3. Double3. Double clickclick on it.on it.
Purposes: (supervisor) customized account balance manually according to thePurposes: (supervisor) customized account balance manually according to the
differences detected in main credit bucket.differences detected in main credit bucket.
22. SUBSCRIPTIONSUBSCRIPTION
• StepStep: 1. Back to the: 1. Back to the customer carecustomer care
2. Then double click on2. Then double click on subscriptionsubscription..
3. It shows the properties, history, services, and event counters.3. It shows the properties, history, services, and event counters.
Purpose: to view and edit about SIM (Subscriber Identity Module)Purpose: to view and edit about SIM (Subscriber Identity Module)
23. PROPERTIESPROPERTIES
• StepStep: 1. Double click the: 1. Double click the propertiesproperties under subscriptions.under subscriptions.
2. Then it shows the customer SIM detail.2. Then it shows the customer SIM detail.
Purpose: anything related to credit and transaction.Purpose: anything related to credit and transaction.
24. HISTORYHISTORY
• StepStep: 1. Double click on the: 1. Double click on the historyhistory under subscription administrationunder subscription administration
2. Then it2. Then it
Purpose: it shows all the customer credit and transaction.Purpose: it shows all the customer credit and transaction.
25. SERVICESSERVICES
• StepStep: 1. Double click on the: 1. Double click on the services tabservices tab under subscription administration.under subscription administration.
Purpose: The services provided by the operator.Purpose: The services provided by the operator.
26. EVENT COUNTERSEVENT COUNTERS
• StepStep: 1. Double click on the: 1. Double click on the event countersevent counters under subscription administration.under subscription administration.
Purpose: To view new subscription offered by the company.Purpose: To view new subscription offered by the company.
27. SEND MASSAGESSEND MASSAGES
• StepStep: 1. Under the properties, the click on the send massages: 1. Under the properties, the click on the send massages
2. it shows a massages bar2. it shows a massages bar
Purpose: (supervisor task)Purpose: (supervisor task)
28. ADDITIONAL INFOADDITIONAL INFO
• Step: 1. Click on the additional info still under subscription administrationStep: 1. Click on the additional info still under subscription administration
Purpose: (supervisor task)Purpose: (supervisor task)
29. VOUCHER REFILLVOUCHER REFILL
• Step: 1. Click on the voucher refill under subscription administrationStep: 1. Click on the voucher refill under subscription administration
Purpose: (supervisor task)Purpose: (supervisor task)
30. EDITEDIT
• Step: 1. Click on the edit under subscription administrationStep: 1. Click on the edit under subscription administration
Purpose: Due to add and change (view and edit) the SIM.Purpose: Due to add and change (view and edit) the SIM.
31. SIM DETAILSIM DETAIL
• Step: 1. Click on the SIM Detail under subscription administrationStep: 1. Click on the SIM Detail under subscription administration
Purpose: To show the detail of SIMPurpose: To show the detail of SIM
