20 Minutes on Desktop Analytics: Objective QA in Contact Centers & Back Office Cicero, Inc.
Desktop Analytics is the new Quality Assurance “employee” delivering empirical, objective data about how your people, processes and technology help or hurt service delivery.
20 Minutes on Desktop Analytics: Objective QA in Contact Centers & Back Office Cicero, Inc.
Desktop Analytics is the new Quality Assurance “employee” delivering empirical, objective data about how your people, processes and technology help or hurt service delivery.
Conferences i/o Features to implement NASBA CPE StandardsJohn Pytel
Slides from the Conferences i/o presentation at the 2018 NASBA Registry summit. Attendee engagement tool that offers real-time Q&A, Polling, Evaluations and Attendance Tracking.
View the Q&A Recap (with answers) at: https://nasba.cnf.io/sessions/gy7c/report
Learn how LCvista’s integration with Conferences i/o can completely automate the attendance tracking process for all of your firm’s Group Based CPE Events -- Group Live, Virtual and Hybrid.
Join us for this session where we'll showcase:
- Best practices for managing Group Live, Virtual and Hybrid CPE Events
- How to set up an integration between LCvista and Conferences I/O
- How to sync attendance, polling, and code words data
- How to automate credit calculations using built-in rulesets in LCvista
- Leveraging Conferences I/O with webcast providers like Zoom and MS Teams
- Future enhancements on the roadmap
What’s LCvista?
LCvista is the leading learning and continuing professional education compliance management solution provider for the accounting industry. More than half of the top 30 accounting firms depend on LCvista’s compliance solution and full product suite to meet their evolving learning and development needs.
What’s Conferences i/o?
Conferences i/o is an Attendance Tracking and Engagement platform designed specifically for the Accounting / CPE industry. You may have seen their CEO present at the recent NASBA Summit.
The Future of Auditing and Fraud Detection – Re-imagining the art and science of auditing and fraud detection is coming to the forefront of risk management functions. What was seen as a “nice to have” a few years ago has become a “must have” as digital transformation and data surrounds all aspects of the organization.
Specific learning objectives include:
o See how analytics can maximize the annual audit plan and better ensure focus is placed on top organizational risks.
o Establish a framework to using analytics and automation across the entire audit lifecycle.
o Use the general ledger as a case study to provide a digital road map for analytics for detecting fraud (and errors) within the organization.
o Define the top company areas for data integration from structured, unstructured and external data sources.
o Highlight culturally what audit and fraud detection functions must do to embrace continuous embedded analytic reviews.
Understanding the 2011 NCQA PCMH Survey Application Process, Document Library, and ISS Upload
Our speaker Candace J. Chitty, BSN, MBA, CPHQ, PCMH-CCE is a NCQA PCMH reviewer and an expert in the NCQA patient centered medical home model and recognition process
Conferences i/o improves attendee engagement, participation & learning by empowering audiences to interact in real-time during presentations.
Conferences i/o has been used by over 3 million attendees across 10,000+ events.
Check us out at www.conferences.io
A Retrospective in Analytic Auditing and What’s Ahead
Description
The speaker will outline salient best practices in establishing an analytic program based on lessons learned looking back on the past two and a half decades. Specific learning objectives include:
o Review key dates in the last two decade’s timing that led to the advancement of audit data analytic programs.
o Highlight lessons learned over the years through case study examples.
o Outline the effective culture around the analytics program to serve as its foundation.
o Learn to apply analytics across the entire lifecycle from risk assessment, to planning, fieldwork, and reporting.
o Present analytic best practices being deployed by top performing organizations.
Test Automation using UiPath Test Suite - Developer Circle Part-1.pdfDiana Gray, MBA
Test Suite Product Overview
In Part 1 of Test Automation using UiPath Test Suite - Developer Series, we'll cover,
-What is Software Testing
-Why Software Testing is Required
-Typical Test Types and Levels
-Continuous Testing and Challenges
-Introduction to UiPath Test Suite
Test Suite and UiPath Automation Platform
Speaker: Atul Trikha
Why Apps Succeed: 4 Keys to Winning the Digital Quality GameAustin Marie Gay
Every company with a digital presence aims at delivering a great digital experience. But why do some web and mobile apps succeed better than others? As part of our ongoing search to find out, we surveyed over 1,000 technical experts and business leaders from various industries.
Join us for a live webinar as we discuss the findings of this report with experts from Perfecto, Cigna and Shop.com! Topics include:
-The four main obstacles preventing digital success and how to overcome them
-How web & mobile teams are organized to meet the demand for faster releases
-The digital testing strategies that increase velocity and allow teams to keep up with consumer demand
-Why automation and real-user condition testing is critical for achieving success
Apploye vs. Flowace: A Comparative AnalysisFlowace.ai
Compare Apployee and Flowace to explore their features and determine which time-tracking app best suits your team's needs. In this Apploye time tracker alternative comparison page, you’ll get to know their features, benefits, genuine customer feedback, and pricing to discover the optimal solution for your requirements.
An educational presentation on PMO and implementation. APM Midlands branch event onsuccessful pmo tool implementation.
You will learn,
Real case studies
PMO tool implementation lifecycle
Practical next steps
Key lessons learned
Discover the iterative design process and how to foster Autodesk PLM 360 software's flexible design process.
Understand how to use Autodesk PLM 360 software to bridge the gap between multiple business process. Understand how to manage different types of change across an entire organization. Recognize the challenges that come with adoption in a global organization and how Autodesk PLM 360 software
can help
Why Apps Succeed: 4 Keys to Winning the Digital Quality GamePerfecto by Perforce
Every company with a digital presence aims at delivering a great digital experience. But why do some web and mobile apps succeed better than others? As part of our ongoing search to find out, we surveyed over 1,000 technical experts and business leaders from various industries.
Join us for a live webinar as we discuss the findings of this report with experts from Perfecto, Cigna and Shop.com! Topics include:
-The four main obstacles preventing digital success and how to overcome them
-How web & mobile teams are organized to meet the demand for faster releases
-The digital testing strategies that increase velocity and allow teams to keep up with consumer demand
-Why automation and real-user condition testing is critical for achieving success
NASBA Summit 2022: CPE Attendance Tracking & Learner Engagement in the Post P...John Pytel
Conferences.io presentation from the 2022 NASBA Summit. CPE Attendance Tracking and Learner Engagement in the Post Pandemic Era.
Topics discussed in this presentation
• The future of CPE event attendance tracking
• Increasing audience engagement for live, virtual and hybrid CPE training programs
• Automating poll creation and deployment
• How to speed up reconciliation by 80%
• How to automate CPE certificate creation without an LMS
• Making compliance easier for live, virtual and hybrid CPE training programs
• Integrate CPE compliance tools you need into your existing LMS
• How to make CPE reporting easy
• Using Conferences.io audience tracking and engagement tool with Zoom, Webex and Microsoft Teams
➡️ Register for a free demo at cpeattendancetrackingtool.com
About Conferences.io
Our customers spend 80% less time tracking attendance and calculating credit with Conferences.io. NASBA Compliant Attendance Tracking solutions for all in-person, virtual and hybrid CPE events.
Conferences.io presentation from the 2021 NASBA Summit. CPE Attendance Tracking and Engagement for all group CPE events.
Topics discussed in this presentation
• The future of CPE event tracking
• Increasing audience engagement for live, virtual and hybrid CPE training programs
• Automating poll creation and deployment
• How to speed up reconciliation by 80%
• How to automate CPE certificate creation without an LMS
• Making compliance easier for live, virtual and hybrid CPE training programs
• Integrate CPE compliance tools you need into your existing LMS
• How to make CPE reporting easy
• Using Conferences.io audience tracking and engagement tool with Zoom and Webex
➡️ Register for a free demo at cpeattendancetrackingtool.com
About Conferences.io
Our customers spend 80% less time tracking attendance and calculating credit with Conferences.io The Virginia Society of CPAs reduced the time spent reconciling CPE attendance by 80% after transitioning to Conferences i/o. What previously took a combined 320 hours per year between seminars and conferences was reduced to only 70 hours.
More Related Content
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Conferences i/o Features to implement NASBA CPE StandardsJohn Pytel
Slides from the Conferences i/o presentation at the 2018 NASBA Registry summit. Attendee engagement tool that offers real-time Q&A, Polling, Evaluations and Attendance Tracking.
View the Q&A Recap (with answers) at: https://nasba.cnf.io/sessions/gy7c/report
Learn how LCvista’s integration with Conferences i/o can completely automate the attendance tracking process for all of your firm’s Group Based CPE Events -- Group Live, Virtual and Hybrid.
Join us for this session where we'll showcase:
- Best practices for managing Group Live, Virtual and Hybrid CPE Events
- How to set up an integration between LCvista and Conferences I/O
- How to sync attendance, polling, and code words data
- How to automate credit calculations using built-in rulesets in LCvista
- Leveraging Conferences I/O with webcast providers like Zoom and MS Teams
- Future enhancements on the roadmap
What’s LCvista?
LCvista is the leading learning and continuing professional education compliance management solution provider for the accounting industry. More than half of the top 30 accounting firms depend on LCvista’s compliance solution and full product suite to meet their evolving learning and development needs.
What’s Conferences i/o?
Conferences i/o is an Attendance Tracking and Engagement platform designed specifically for the Accounting / CPE industry. You may have seen their CEO present at the recent NASBA Summit.
The Future of Auditing and Fraud Detection – Re-imagining the art and science of auditing and fraud detection is coming to the forefront of risk management functions. What was seen as a “nice to have” a few years ago has become a “must have” as digital transformation and data surrounds all aspects of the organization.
Specific learning objectives include:
o See how analytics can maximize the annual audit plan and better ensure focus is placed on top organizational risks.
o Establish a framework to using analytics and automation across the entire audit lifecycle.
o Use the general ledger as a case study to provide a digital road map for analytics for detecting fraud (and errors) within the organization.
o Define the top company areas for data integration from structured, unstructured and external data sources.
o Highlight culturally what audit and fraud detection functions must do to embrace continuous embedded analytic reviews.
Understanding the 2011 NCQA PCMH Survey Application Process, Document Library, and ISS Upload
Our speaker Candace J. Chitty, BSN, MBA, CPHQ, PCMH-CCE is a NCQA PCMH reviewer and an expert in the NCQA patient centered medical home model and recognition process
Conferences i/o improves attendee engagement, participation & learning by empowering audiences to interact in real-time during presentations.
Conferences i/o has been used by over 3 million attendees across 10,000+ events.
Check us out at www.conferences.io
A Retrospective in Analytic Auditing and What’s Ahead
Description
The speaker will outline salient best practices in establishing an analytic program based on lessons learned looking back on the past two and a half decades. Specific learning objectives include:
o Review key dates in the last two decade’s timing that led to the advancement of audit data analytic programs.
o Highlight lessons learned over the years through case study examples.
o Outline the effective culture around the analytics program to serve as its foundation.
o Learn to apply analytics across the entire lifecycle from risk assessment, to planning, fieldwork, and reporting.
o Present analytic best practices being deployed by top performing organizations.
Test Automation using UiPath Test Suite - Developer Circle Part-1.pdfDiana Gray, MBA
Test Suite Product Overview
In Part 1 of Test Automation using UiPath Test Suite - Developer Series, we'll cover,
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Every company with a digital presence aims at delivering a great digital experience. But why do some web and mobile apps succeed better than others? As part of our ongoing search to find out, we surveyed over 1,000 technical experts and business leaders from various industries.
Join us for a live webinar as we discuss the findings of this report with experts from Perfecto, Cigna and Shop.com! Topics include:
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You will learn,
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Understand how to use Autodesk PLM 360 software to bridge the gap between multiple business process. Understand how to manage different types of change across an entire organization. Recognize the challenges that come with adoption in a global organization and how Autodesk PLM 360 software
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Why Apps Succeed: 4 Keys to Winning the Digital Quality GamePerfecto by Perforce
Every company with a digital presence aims at delivering a great digital experience. But why do some web and mobile apps succeed better than others? As part of our ongoing search to find out, we surveyed over 1,000 technical experts and business leaders from various industries.
Join us for a live webinar as we discuss the findings of this report with experts from Perfecto, Cigna and Shop.com! Topics include:
-The four main obstacles preventing digital success and how to overcome them
-How web & mobile teams are organized to meet the demand for faster releases
-The digital testing strategies that increase velocity and allow teams to keep up with consumer demand
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Topics discussed in this presentation
• The future of CPE event attendance tracking
• Increasing audience engagement for live, virtual and hybrid CPE training programs
• Automating poll creation and deployment
• How to speed up reconciliation by 80%
• How to automate CPE certificate creation without an LMS
• Making compliance easier for live, virtual and hybrid CPE training programs
• Integrate CPE compliance tools you need into your existing LMS
• How to make CPE reporting easy
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➡️ Register for a free demo at cpeattendancetrackingtool.com
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Our customers spend 80% less time tracking attendance and calculating credit with Conferences.io. NASBA Compliant Attendance Tracking solutions for all in-person, virtual and hybrid CPE events.
Conferences.io presentation from the 2021 NASBA Summit. CPE Attendance Tracking and Engagement for all group CPE events.
Topics discussed in this presentation
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• Automating poll creation and deployment
• How to speed up reconciliation by 80%
• How to automate CPE certificate creation without an LMS
• Making compliance easier for live, virtual and hybrid CPE training programs
• Integrate CPE compliance tools you need into your existing LMS
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Our customers spend 80% less time tracking attendance and calculating credit with Conferences.io The Virginia Society of CPAs reduced the time spent reconciling CPE attendance by 80% after transitioning to Conferences i/o. What previously took a combined 320 hours per year between seminars and conferences was reduced to only 70 hours.
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• How to automate CPE certificate creation without an LMS
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Our customers spend 80% less time tracking attendance and calculating credit with Conferences.io The Virginia Society of CPAs reduced the time spent reconciling CPE attendance by 80% after transitioning to Conferences i/o. What previously took a combined 320 hours per year between seminars and conferences was reduced to only 70 hours.
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Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
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8. How Attendees Participate
Conferences i/o
The homepage will show a schedule of the
sessions using the app & attendees can
click on the session they want to join
Attendees simply navigate to a unique
URL using any internet enabled device
Nothing to Download or Install
Built in Schedule
We make it easy to integrate Conferences
i/o into other Event apps so that navigation
is streamlined
Event App Integration
15. Key Use Cases
… And the way attendance is tracked typically varies depending on the use
case
Courses / Seminars /
Trainings
Conferences
(Single FOS)
Conferences
(Multi FOS)
16. Poll: How do you currently track attendance at
courses / seminars?
A) Paper Sign-in Sheets
B) Scanners
C) Conferences i/o
D) Survey Tool (SurveyMonkey, etc.)
E) Other
17.
18. Poll: How do you currently track attendance at
conferences?
A) Paper Sign-in Sheets
B) Self Reporting Paper Form
C) Badge Scanners
D) Mobile App
E) Conferences i/o
F) Survey Tool (SurveyMonkey, etc.)
G) Other
19.
20. Key Use Cases
Sign in / out sheets
If Single Field of Study
If Multiple FOS
Post Event
CPE Form
21. Guidelines For Developing Our Solution
1) If we’re going to tackle this problem, let’s build a single solution for all Group Live
use cases.
2) There isn’t one ideal way to track attendance for all use cases. Our solution would
need to be flexible.
3) Ease of use for attendees is CRUCIAL. Let’s digitally replicate the processes that are
already in place, that attendees are used to.
4) Integration with LMS / AMS / Compliance tools increases the value exponentially in
terms of time saved
22. Session Kiosk
‣ Designed for courses / seminars
‣ Replacement of sign-in sheet
‣ Organization provides “Kiosk” device(s)
in the room
‣ All or multiple attendees use Kiosk to
check in / out
24. Self Reporting Mode
‣ Designed for conferences
‣ Replacement of CPE Form
‣ Attendees use their own device to self
report sessions they attended
‣ Ability to adjust for missed time
25. Attendee Self Check-in
‣ Can work for conferences & courses / seminars
‣ Attendees use their own device
‣ Check in & out per session or course
‣ Great fit if other features are being used
34. In-House Programs
Previous Process
‣ Paper sign-in sheets
‣ Manual attendee registration
‣ CPE certificates could take up to a
week
‣ Time consuming
35. In-House Programs
‣ Electronic check in
‣ Real time reporting
‣ CPE certificates the same or next day
‣ Time savings
Current Process
36. Seminars
Previous Process
‣ Paper or electronic sign-in sheets
‣ Manual attendance reconciliation
‣ CPE certificates up to 3 business days
‣ Time consuming
38. Conferences
Previous Process
‣ Paper attendance forms or Survey
Monkey
‣ Manual session attendance
and reconciliation
‣ CPE certificates 2 or more weeks
‣ VERY time consuming
39. Conferences
Current Process
‣ Self-reporting or real time code based attendance
tracking
‣ Quick session and attendee import process
‣ Attendees receive confirmation email with reported
check-ins
‣ Click of a button session attendance reporting back to
AMnet
‣ CPE certificates take 2-3 business days
‣ Time and recourse savings are unbelievable
40. Poll: How many hours do you estimate you currently
spend reconciling Group Live CPE attendance each
year?
A) Less than 25 Hours
B) 25-50 Hours
C) 50 – 100 Hours
D) 100– 200 Hours
E) 200+ Hours
41.
42. Time Savings (Hours per year)
0
20
40
60
80
100
120
0
10
20
30
40
50
60
70
0
20
40
60
80
100
120
140
160
180Before
Now
Before
Now
Before
Now
In-House
100 events
Seminars
120 events
Conferences
10 events
44. Member Feedback
‣ Very positive feedback from members after implementation
‣ General positive perception of going digital
‣ Initially some hesitation in terms of “was my attendance recorded?”
46. Increased Accountability & Compliance
‣ Less attendees trying to sneak out early
‣ Accuracy of timestamps, etc.
‣ Electronic Record Keeping (not saving paper forms)
‣ NASBA Compliance
47. Learner Engagement
‣ Integrated in our event app
‣ Q&A for each session
‣ Helps engage online attendees
‣ Members can ask anonymously
‣ Speakers tend to cover more questions
‣ Polls are easy to set up and well received
49. ‣ Missed time & multiple check-ins / outs for Kiosk and Self Check-in
‣ Registered attendees for Self-Reporting and Self Check-in
‣ Forgot to check-out reminders
‣ Further AMnet integration improvements towards full automation
Future Improvements