Gangga Devi Rajan is a 23-year-old female seeking a career in human resources. She holds a Bachelor's degree in Human Resource Management and a Diploma in the same field from University of Greenwich and Segi College Kuala Lumpur respectively. Currently she works as a Learning & Development Assistant at Wong & Partners and has over 3 years of work experience in customer service, administration, and management trainee roles. She is proficient in Microsoft Office, communication skills, and both English and Malay languages.

1. PERSONAL PARTICULARS
EDUCATIONAL BACKGROUND
Date : Apr 2014 – Nov 2016
Institution : Universityof Greenwich
Qualification : Bachelors of Human Resource Management
Date : Apr 2011- Mar 2014
Institution : Segi College Kuala Lumpur
Qualification : Diploma in Human Resource Management
CGPA: 3.85
Date : 2010
Institution : SMK (P) Jalan Ipoh, Kuala Lumpur
Qualification : SijilPelajaran Malaysia (SPM) (SCIENCE)
Name : Gangga Devi Rajan
Gender : Female
Age
Contact Number
Email
:
:
:
23
0162710103
ganggadevi93@gmail.com

2. WORK EXPERIENCES
Date : July 2016 – present
Company : Wong & Partners (Member Firm ofBaker & McKenzie)
Position : Learning & Development Assistant - Temporary
Job Responsibilities:
Induction Programme for New Joiners
 Schedule induction session to new joiners according to the intake date
 Prepare the handbooks, kits and training checklists for new joiners
 Co-ordinate with Office Service and IT for logistics requirements/setup for the induction
sessions
 Oversee to ensure the induction runs smoothly and attend to any last minute changes
 Assign buddy for any newly-joined associates, business services, pupils and students
 Arrange welcome lunch for newly joined associate with the Partners
 Follow up to ensure that new joiners complete all the mandatory training within the first
month by keeping the training matrix updated
In-house Training (Soft Skills/Technical)
 Organize the session by ensuring all logistical requirements are attended (co-ordination
with Office Services and IT team)
 Assist in the preparation of training materials
 Assist in the preparation of training invitation and sending reminders for the session
 Ensure the training session runs smoothly
 Update the attendance record accordingly
External/ Off-site training
 Assist with registration with external service providers
 Involved in the pre-training and on the day co-ordination for offsite retreats (e.g
Associates Retreat/Mangers Retreat)
 Assist with the logistical requirements (e.g. setup, handouts and etc)
 Update the attendance record accordingly
Events
 Assist with the organization of graduate recruitment events and annual alumni gathering
Chambering & Attachment Programme

3.  Asist the Senior L&D Executive with pre-screening of student attachment and
chambering pupil applications by extracting documents within specified timeline
 Assist to setup chambering interviews
 Ensure the rotation schedules of attachment students and chambering pupils are up to
date and posted on Intranet
Continuing Professional Development (CPD Points) Applications
 Manage CPD points applications with the Bar Council
 Keep internal CPD record sheet up to date for lawyers and secretaries reference
Petty Cash and Payment Requisition
 In-charge of petty cash (Amounting to RM 250)
 Responsible in submitting payment requisition for the department and monitoring
progress
Performs other administrative duties within L&D spectrum as assigned.
Date : June 2016 – July 2016
Company : ManpowerGroup Solutions
Position : Management Trainee - KhazanahNasional SL1M - Green
Programme
Job Responsibilities:
Completed training modules.
Date : Jan 2013- May 2015
Company : Scicom (MSC) Bhd
Position : Customer Service Executive (Part-time)
Job Responsibilities:
 Answer calls professionally to provide information about products and services, take/
cancel orders, or obtain details of complaints.
 Keep records of customer interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken.

4.  Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
 Follow up to ensure that appropriate actions were taken on customers' requests.
 Refer unresolved customer grievances or special requests to person-in-charge for further
investigation.
Date : May 2012- Sep 2010
Company : Kenzesco Sdn Bhd
Position : Admin Clerk (Part-Time)
Job Responsibilities:
 Daily sales data entry in system.
 Handling invoices and documents.
 Handling incoming calls and take messages where applicable.
 Upkeep and maintenance of office equipment.
 Coordination in emails and provide administrative support such as typing and filing.
 Assist and participate in any ad-hoc tasks as required.
 Update Employees Data and Information.
SKILLS
1. Computer :
 Microsoft Words, Excel, Power point
 Statistical Package for he Social Sciences (SPSS) (Beginner)
2. Ability :
 Good in communication skill and good in team works.
 Good in critical thinking, problem solving and customer service skills.
3. Language :

5. Spoken Writting
 English Good Good
 Bahasa Malaysia Good Good
CO-CURRICULUM ACTIVITIES
 Secretary of Segi Placement Club, 2015
 Auditor of Segi Placement Club, 2014
 Organising Committee of public speaking competition, 2014
 Organising Committee of Maybank Career Talk, 2014
 Treasurer of Segi Placement Club, 2013
 Organising Committee of Job fair in the college,2013
 President of Tamil Society, SMK (P) Jalan Ipoh, 2010
 Committee Member of Girls Guide,SMK (P) Jalan Ipoh, 2010
CERTIFICATE ACHIEVEMENT
 High Achiever and Dean’s List of Diploma in Human Resource Management.
REFERENCE
1. Name : Mr Thillai Raja
Position : Senior Lecturer in Segi College Kuala Lumpur
Email : smptraja@gmail.com
Contact No. : 012-2147490
2 Name Dr Mukunda Kumar
Position : Lecturer of Human Resource, Segi College Kuala Lumpur
Email : mukundakumar9@gmail.com
Contact No. : 016-3312961