Nitasha Bhardwaj has over 10 years of experience in technology, project management, and customer support roles. She has a Masters in Management from Davenport University and a Bachelors in Computer Applications from Punjab University. Currently she works as an Account Executive, QA Specialist, and Technology Expert at Time Rack, where she has created new workflows to improve efficiency and reduce errors. She has also held roles at Walgreens, IDS InfoTech, and Dell, gaining experience in areas such as salesforce administration, quality control, training, and project management.

1. Nitasha Bhardwaj
31901 Marble Head Street, Farmington MI 48336 Email:nits_dutta@yahoo.com Phone: 248-756-6647
PROFILE
My passion to take a challengingrolewhere acquired skillsand education will beutilized towards continued growth and
advancement, ability to followthrough with projects from inception to completion with efficiency utilizingthelatesttechnology. I
am a focused and creativetechnology specialistthatmaximizes experiences through positiveengagement. My exceptional attitude
and collaborativeskills allowme to connect cross-functioningteams resultingin the transformation of concepts into reality to
achieveprogram goals.
AREAS OF EFFECTIVENESS
 Salesforce.com/ Zendesk Admin
 Quality Control/ Workflow
 Integration Testing and Support
 Administration Handling
 Software Roadmap Planning
 Pointof Salesystems
 Trainingand Support
 MicrosoftOfficeSuite
 Project Management
 MS Project
 TrainingDocumentation
EDUCATION
Masters of Management, concentration in Strategy (expected graduation June 2016)
Davenport University, Livonia,MI
Relevant Courses: Information systems planning, Managing Sustainability, Marketing and Communications, Project leadership
Bachelors in Computer Applications April 2006
Punjab University,Chandigarh,India
Relevant Courses: Project Management, Database Management, C++, HTML, Oracle
PROFESSIONAL EXPERIENCE
Time Rack Corona CA - Account Executive/QA Specialist/Technology Expert Feb 2014 – Present
 Created new workflow for payroll and time keeping system with Thomson Reuter’s clients for flawless implementations.
Client has high satisfied rate after this workflow was implemented. Errors have been reduced by 95% or more.
 Email templates on Salesforce which makes sales cycle more efficient.
 Macros on Zen desk which makes support cycle more efficient and faster.
 Documentation is the key to success and spread out your knowledge. Developed training documents along wi th video
recordings.
 Train coworkers on ins and outs of payroll and time keeping system.
 Manage implementation and gathering the data from client.
 Ensure delivery of quality projects to clients.
 Troubleshooting issues on daily basis.
 Microsoft Project to keep track of projects implementation and execution.
Walgreens, West Bloomfield Michigan - Shift Leader April 2009 – July 2014
 I was selected as a trainer for an off-site training at Arkansas to train the team for 2 weeks
 Planning resource allocation, shift planning, setting project priorities, Workflow management, work allocation, ensuring
daily targets are met.
 Managed team of 8 people at Walgreens, was responsible for providing leadership to team members by communicating
tasks from the store manager, coaching on warehouse and vendor orders, and handling day-to-day cash functions.
 As a liaison between management and non-management team members, responsiblefor ensuringthat excellent
customer serviceis delivered to the customers.
 Worked in Walgreens Pharmacy for 4 years as needed, with adherence to HIPAA law.
 Pre-Scribeand Intercom Plus system to connect patients,doctors and pharmacists
IDS InfoTech LTD - AssociateProjectManager June 2007 – May 2009
 Managed projects in litigation supportgroup in addition to facilitatingtherelationship between team members and
client.
 Preparingand definingthe project scope of work, identifyingresources and assigningresponsibilities.
 Trackingthe projectstatus and notifyingthe clientevery day.
 QA before final delivery of the project.
 Communicatingintensively with clients to establish effective workingrelationship and clarifyingqueries.

2.  Handled team of 10 associates to manage 5+ projects at a time.
 Coordinating lessons learned with the team.
 Finally following up with clients to verify satisfaction
 Project management tool - Excel usingGantt Charts
Dell, Customer Care/Technical Support - Client Care Supervisor April 2006 – April 2007
 Customer Service
 Inbound/Outbound calling
 Resolution Specialist
ADDITIONAL EXPERIENCE
Proficient in Social Media Platforms: Twitter, LinkedIn and Facebook. Zen desk and Salesforce.com
Proficient in MS Office Suite, Microsoft Project, Excel Gantt Charts, Prezi. Fluent in Hindi/Punjabi.