Shaifali Garg has pursued a PGDM from G L Bajaj institute of management and research in 2017 with a CGPA of 6.8. She has a bachelor's degree from RCCV Girls college in 2015 with 55% marks. She has experience in customer relationship management from an internship at IDBI Federal Life Insurance. She has strengths in analytical problem solving, planning, and relationship building. She has participated in various seminars and conferences and obtained certifications in digital marketing and Six Sigma. She enjoys teamwork and takes on responsibilities.

1. Shaifali Garg
9458220534, 8860432938
kgarg137@gmail.com
Objective:
Pursue a career with a growing organization where I can effectively utilize my analytical abilities and
professional competence in retail and sales, and seek alignment of self-development with that of the
organization.
Academic Qualifications
Qualification Institution
Board /
University
Year of
Passing
% of
Marks/Grade
PGDM
G L Bajaj institute of
management and resarch
AICTE 2017
6.8(CGPA)
Graduation RCCV Girls college CCS University 2015 55%
XII G.D.A.V Inter School U.P Board 2012 74%
X G.D.A.V Inter school U.P Board 2010 59%
Summer Internship
Organization : IDBI Federal Life Insurance
Position : Trainee (Internship)
Job description: Customer relationship management trainee
Duration : 8 Weeks (2 May – 30 June)
Project Title : Portfolio Management
Summary : Analyzed customer needs and align with product matrix to advice the best insurance policy for
purchase. Grow customer satisfaction and improve customer relations. Develop understanding of customer
markets and segments to assist with design of sales and marketing plans/programs for the entire insurance unit.
These plans were built with focus on customer loyalty while maximizing revenue. Built an accurate and
effective customer database of current and potential insurance policies to assist with the sales plan.
Key Roles / Responsibility:
 Interaction with customer and build relationships, network & maintain regular contacts with corporate.
 Identify key communities; plan various initiatives, and co-ordinate support activities.
 Investment planning of insurance customers.
Key Learning:
 How to develop relationship with customers and manage it for mutual long term benefits
 Client requirements management

2. Value Added courses and certification
 Certification on "Digital Marketing” 10 Hours Module by “Ministry of Micro Small and Medium”
(MSME) on Sep 3, 2016.
 Global Talk series – Module on “Strategic Management “on Sep 13 – 17, 2016
 Yellow Belt Six Sigma Certification by Ministry of Micro ,Small and Medium Enterprises –
Government ministry ( MSME ) on November 09, 2016
 Certification On PREP – ( Placement Readiness Enhancement Programme ) – November 17-29 , 2016
Seminars & Conferences Attended
 Attended Seminar on Startup Summit 2016 at PHD Chamber of Commerce, New Delhi on march
16’’2016
 Participated in a seminar conducted by GLBIMR on “Case Study Analysis Competition”
 Attended the International Conference “Innovation in Technology 2016“, the first ever Innovation and
communication Technology Exposition in the North India conducted by GLBIMR.
 Attended a Communication Workshop on “The Magic of Communication” Conducted by Surge: Soar
with Excellence at GLBIMR on April 8-9 , 2016
Strengths / Key Attributes
 Optimistic & Interactive
 Analytical problem solving and planning skills
Technical Skills
 MS excel
 PowerPoint
 V-lookup
 Diploma in Computer Application
 Basic Knowledge of software
Extra Curricular Activities & Achievements
 School House Captain in 2010 -2012
 Head girl in School in 2011- 2012
 Won 1st prize in “ writing competition” held at state level
 “Group coordinator & Event planner” member in College fest Sankalp 2015
Personality Profile:
 Enjoy variety but work well with routine tasks
 Dedicated and Hardworking
 Value Team work and take Responsibilities seriously
 Open with Travelling
 Social worker , like to spend time with slum children’s and old age home people
Volunteering Experience:
 Active project coordinator at “ Nadaan parindeyy” Group “
 Volunteer at “ Smile foundation “

3. Personal Details
Date of Birth : 28th March ,1996
Marital Status : Single
Gender : Female
Languages Known : Hindi, English
Nationality : Indian
Declaration
I hereby confirm that the above mentioned information is true to the best of my knowledge.
Date: Signature