1. 6666 W.Washington ave apt 516 Las Vegas Nevada 89107(702) 912-6211 ncarpnt72@gmail.com
NICOLE Y. CARPENTER
Objective
My objective is to obtain a position with a reputable company that has growth potential and will
allow me to use my skill set and knowledge base that I have gained from my previous
employers.
Experience
05.23.2011-01.13.2015 DESTEL LLC Henderson ,NV
Call Quality Supervisor
 OverseesQuality Monitoring
 Evaluating Calls per Representative
 Responsible for ensuring that allcalls adhere to the quality guidelines
08.13.2007-03.20.2010 TRANSACT LLC LAS VEGAS,NV
CSR/Collections
 Assists Customersin the completion of their loan application
 Assists Customerswith making a payment on their loans
 Resolving Customer Issues
02.06.2006-08.01.2007 CLIENTLOGIC LAS VEGAS,NV
CSR/TECH SUPPORT
 Resolves billing and/or payment questions
 Troubleshoots and repair video service problems
 Assists Customer with changesto their accounts
Education
WOODROW WILSON HIGH SCHOOL LONGBEACH,CALI
References
References are available on request.