The document discusses NICE Systems' Product Certification Program, which consists of two levels. Level 1 certification involves product sales authorization and technical certification. Level 2 involves advanced technical certification and project management training. The certification program aims to establish standards for NICE product support and provide qualified resellers.
It also summarizes NICE's Project Management Certification Program, which provides guidelines for successful NICE product implementations. It outlines the responsibilities of project managers, technical managers, consultants, application engineers, lab engineers, and installers to ensure project planning, site readiness, documentation, testing, and customer acceptance. Finally, it defines the project life cycle timeline.
Agile requirements management webinar
Wednesday 6 February 2019
presented by
Frank Curtolo
The link to the write up page and resources of this webinar: https://www.apm.org.uk/news/agile-requirements-management-webinar/
Overview
This case-study is about how to successfully build an agile, globally distributed team to deliver a very critical project against changing requirement and tight deadline.
When a Fortune 500 financial company turned to our team to deliver a GDPR implementation in eight months, we were excited to tackle the project. The implementation’s tight timeline and dynamic requirements introduced an interesting challenge; one that we were confident we could accomplish by applying agile methodology. But the project also involved five distributed scrum teams, with more than 50 people across Hyderabad, US and Pune.
When it comes to globally distributed teams, the biggest deterrent to implementing agile methodology is physical location. Some of the challenges that must be considered include team efficiency and productivity, real-time implementation feedback and team alignment. Throughout the project, our team also needed to manage evolving business requirements while technical implementations were already underway. Additionally, each customer product used a different method of communication, which meant that our team needed to frequently adapt to changing scenarios.
At the end of the project, our team not only successfully deployed more than 500 client products onto the GDPR platform in the scheduled timeline, but they also developed a working model of managing a distributed team using agile philosophy.
Key Takeaways
1. Achieving Accelerated Business Value Delivery
2. EPAM Unique Engineering best practices
3. Building a Continuous Feedback Mechanism
4. Building Mature Quality Gates with DevOps
5. Impact on Customer
A lot of testers know that finding defects is not very cost-efficient way. But most testers are involved to late in a project. Beside this a lot of testers would like to be a QA officer. But how do you convince your manager that he should involve you earlier (so with higher out-of-the-pocket costs) and in a different way? First you should gather the arguments that meet the priorities of these managers. I will present a model that will help testers to find the right arguments.
In most organizations its all about money. I will present a model how to calculate the cost of poor quality. With this model the attendants can start convincing there manager to implement QA in the organization after the conference.
OK, now we convinced the managers we should know what to do as a QA manager. The tasks and responsibilities of a QA manager will come clear.
STX Next - Scrum Development Process OverviewSTX Next
An overview of Software Development Process at STX Next presenting basic SCRUM ceremonies and workflows. To learn more about STX Next visit https://stxnext.com
Your existing voice recording infrastructure and metadata can be used in the battle against fraud and to protect your contact center. NICE Systems will show you how existing call recording, call monitoring and analytic fabrics can be leveraged to build the voice prints that become the foundation for voice-based authentication and fraudster detection, as well as how to operationalize voice biometrics to achieve real business value and a compelling ROI. -- Elad Hoffman, Real Time Authentication Solution Manager, NICE Systems
Agile requirements management webinar
Wednesday 6 February 2019
presented by
Frank Curtolo
The link to the write up page and resources of this webinar: https://www.apm.org.uk/news/agile-requirements-management-webinar/
Overview
This case-study is about how to successfully build an agile, globally distributed team to deliver a very critical project against changing requirement and tight deadline.
When a Fortune 500 financial company turned to our team to deliver a GDPR implementation in eight months, we were excited to tackle the project. The implementation’s tight timeline and dynamic requirements introduced an interesting challenge; one that we were confident we could accomplish by applying agile methodology. But the project also involved five distributed scrum teams, with more than 50 people across Hyderabad, US and Pune.
When it comes to globally distributed teams, the biggest deterrent to implementing agile methodology is physical location. Some of the challenges that must be considered include team efficiency and productivity, real-time implementation feedback and team alignment. Throughout the project, our team also needed to manage evolving business requirements while technical implementations were already underway. Additionally, each customer product used a different method of communication, which meant that our team needed to frequently adapt to changing scenarios.
At the end of the project, our team not only successfully deployed more than 500 client products onto the GDPR platform in the scheduled timeline, but they also developed a working model of managing a distributed team using agile philosophy.
Key Takeaways
1. Achieving Accelerated Business Value Delivery
2. EPAM Unique Engineering best practices
3. Building a Continuous Feedback Mechanism
4. Building Mature Quality Gates with DevOps
5. Impact on Customer
A lot of testers know that finding defects is not very cost-efficient way. But most testers are involved to late in a project. Beside this a lot of testers would like to be a QA officer. But how do you convince your manager that he should involve you earlier (so with higher out-of-the-pocket costs) and in a different way? First you should gather the arguments that meet the priorities of these managers. I will present a model that will help testers to find the right arguments.
In most organizations its all about money. I will present a model how to calculate the cost of poor quality. With this model the attendants can start convincing there manager to implement QA in the organization after the conference.
OK, now we convinced the managers we should know what to do as a QA manager. The tasks and responsibilities of a QA manager will come clear.
STX Next - Scrum Development Process OverviewSTX Next
An overview of Software Development Process at STX Next presenting basic SCRUM ceremonies and workflows. To learn more about STX Next visit https://stxnext.com
Your existing voice recording infrastructure and metadata can be used in the battle against fraud and to protect your contact center. NICE Systems will show you how existing call recording, call monitoring and analytic fabrics can be leveraged to build the voice prints that become the foundation for voice-based authentication and fraudster detection, as well as how to operationalize voice biometrics to achieve real business value and a compelling ROI. -- Elad Hoffman, Real Time Authentication Solution Manager, NICE Systems
Pivotal’s Rapid Productivity Methodology (RPM) is a unique proprietary methodology applied by the Pivotal Professional Services team to ensure your CRM implementation meets business objectives
This story is about engagement of a Solution Architect into absolutely new and complex business domain – life science, where a client wants to modernize his legacy platform, which itself is a unique technological offering on the market. Sounds challenging already? Let’s have a look on how a Solution Architect can be successful in such project.
Agile Development Lifecycle and Best Practices with DenodoDenodo
Watch full webinar here: https://bit.ly/43J5ft6
Can you follow agile methodologies in Denodo development? What are the activities of the different teams in a sprint? What are the best ways to manage your development, testing, and promotion?
Join us for this session with Princess Jamelyn Ramos, Technical Consultant at Denodo, to get insights on how to plan and manage your sprint activities in Denodo development with recommended best practices.
Watch On-Demand and Learn:
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- Promotion process and continuous delivery
Validate the cloud based Learning Management System for
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End to end validation for different user roles and document all validation activities including test protocols, test scripts, test
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In this world of fast held movement of goods right from Medicines to low shelf life products all gets governed by Supply Chain. A robust supply chain can get an product placed on top in terms of sales and reach.
Solution Consulting presentation is a one of a kind product and practices collected and implemented over 5 years of experience in redefining supply chain.
With Business defining Tools from Muda/Muri, kaizen, Reverse Engineering, Business Allocations and Diagnostics, Manufacturing Diagnostics, Implementation of Industry 4.0, Project Management, Call outs, data Modeling are key pointers in the presentation.
Fish Bone diagram for warehouse Design, and inventory collection pointers are also talked in the presentation.
The New Normal – Delivering Remote Professional ServicesNeo4j
The new normal for IT professionals is working out of home offices. While Neo4j Pre-Sales and Professional Services have always provided remote services, we have recently fine-tuned our remote delivery of workshops, trainings, bootcamps, health checks, expert services and more. We have boosted functionality, with extra conferencing tools, VPN and data security features, while offering more flexible schedules and timelines.
In this webinar, Stefan Kolmar will present some of the Neo4j services packages and demonstrate examples of successful implementation and deployment of Neo4j based projects. The webinar will focus on adapting Neo4j services to the needs of today's world, maintaining productivity by enabling virtual teams to implement and deliver projects remotely.
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𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
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Nice Pm Introduction Cert
1. NICE Systems
Product Certification
Program
F:/slides/general/3q98opp.ppt 1
2. NICE Systems Certification Program
Overview:
In order to provide consistent sales, installation
and maintenance to all end users of NICE
Systems products, NICE has established a
Product Certification Program.
2
3. NICE Systems Certification Program
Product Certification is being developed to:
Establish measurable corporate standards for the
accurate representation and support of NICE
products.
Provide Sales & Marketing with a national network of
qualified NICE product resellers.
Increase the value add of NICE Systems Resellers
3
4. NICE Systems Certification Program
This program will consist of two Levels.
Level 1: Certified Premier Solutions Provider
- Product Sales Authorization
- Level 1 Technical Certification
Level 2: Value Added Reseller (VAR)
- Level 2 Advanced Technical Certification
- Project Management
- Train the Trainer
4
5. NICE Systems Certification Program
Project Management Program Outline
Attend Professional Project Management course
from NICE approved course list
Attend Nice Systems Project Management
Certification Program
5
6. NICE Systems
Project Management
Certification Program
F:/slides/general/3q98opp.ppt 6
7. Project Management Certification
Purpose of this Course:
To provide a guideline for Project Managers
both internal to NICE Systems, and
external to our Channel Partners for the
purpose of ensuring a successful
implementation of NICE products.
7
8. Project Management Certification
A Project is defined to be:
Any implementation requiring professional
services to coordinate and schedule the
installation of hardware and software including all
resources, documentation, developments, and
equipment.
8
10. Project Management Certification
Why have a Project Manager?
Responsibilities of the Project Manager
Project Planning (on-Going)
• Weekly Project reports
• Detailed Project Plan
• Weekly Conference Calls (Bridge provided)-up
10
11. Project Management Certification
Responsibilities of the Project Manager
Site Readiness
• Site Survey/Profile
• Site Preparation Documentation
• Equipment ordering and follow-up
• Equipment expediting
• Connectivity / Network consulting
• Vendor site-preparation verification
• Site preparation validation
11
12. Project Management Certification
Responsibilities of the Project Manager
Resource Administration
• Installation Coordination
• Training Coordination
• Customer Support Coordination
• Technical escalation
• Single point of contact
• Remote Monitoring
12
13. Project Management Certification
Responsibilities of the Project Manager
Documentation
• Document additional changes if needed
• Assist in writing internal support documentation
• Provide any requested documentation prior to installation
• Completed Site Document
• Service Level Agreement
13
14. Project Management Certification
Responsibilities of the Project Manager
Acceptance Test Process
• Verification of system functionality
14
15. Project Management Certification
Responsibilities of the Technical Manager
• Clarification of Statement of Work (SOW) specifics to the
Project Manager
• All R&D, application, and related integration issues
• Technical Services
15
16. Project Management Certification
Responsibilities of the Consultant
• client environment analysis
• recording solutions blue prints (pre-implementation
analysis)
• recording performance analysis (projected VS actual call
center performance)
• applications design and solutions
• Application consulting for client or third party contracting
implementationServices
16
17. Project Management Certification
Responsibilities of the Application Engineer
• application development
• implementation
• integration, and
• knowledge transfer to the client and to NICE Systems Ltd.
support for further maintenance
17
18. Project Management Certification
Responsibilities of the Lab Engineer
• Certification (testing) of application
Integration by client or a third party contracting
18
19. Project Management Certification
Responsibilities of the Tier-3 Installer
• Integrated sophisticated installation
• Documentation of all installation procedures including
trouble shooting
• Transfer of knowledge of these new installations
• Knowledge Center (Customer service) for future users of
new implementation procedures
• Backup support for technical managers
• Backup support for NICE Systems LTD’s Customer Support
19
20. Project Management Certification
The Project Manager therefore
plays an Integral Role
in the Successful Implementation
of NICE Products.
20
21. Project Management Certification
Definition of a Project Life Cycle:
A representation of the generic flow of events, in the
order in which they are most likely to occur during
the life of a Project.
21