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Ethos Group
The Vision
To be the best in the world at what we do.
The Mission
Our mission at Ethos Group is to help our
dealer-clients increase their revenue while
decreasing their overhead and the risk of
doing business.
People
Having the right people in the right position
makes all the difference, and having the
right people is all about resources!
Products
You can’t deliver an exceptional ownership
experience by providing your customers
with average products.
Process
We must design purposed processes that
exceed customer expectations. Nothing
excellent happens by accident.
Income Development
Are you
prepared
for greatness?
10
11
12
13
14
15
16
17
18
79 to 84 88 to 94 06 to 13 2014-15
Recession & Recovery
Are you
prepared
for greatness?
Planning
Execution
Leadership vs. Leading
Leadership
Person or group in charge, tasked
with determining: vision, values,
people alignment, and culture of
motivation.
Leading
The ability to move others to a
common goal or vision using words,
example, or influence.
Vision
Clarity
Focus Direction
Process
Ethical
Process
Beliefs that dictate
our behavior and
what we base our
reputation on.
Ethical
Dress
Production
Process
Moral
Values
People Alignment
Winners
Prayers
Winners
in
TrainingWinners-in-Training
Winners-in-Training need direction.
They have the character necessary to
suceed, and simply need training to
aquire the skills.
Prayers
Prayers need a new place to work.
Winners
Winners have intrinsic needs. They are
willing to sacrifice time and energy now so
they can achieve the greatest level of
success in the end.
Winning Character Qualities
Tenacious
with
Knowledge
Proactive
Game Plan
Positive
Mental
Attitude
Tenacious with
Knowledge
Know more about your product
than anyone else.
Have a Game Plan
Have a plan of attack for the day,
the month, and the year.
Positive Mental
Attitude
Appreciate what you have and
live a life of expectancy.
Proactive
Do something before someone
asks you to.
Find Great People
College Referrals Retail
Improved Quality of Life
Defined Career Path
Way to Achieve Their Goals
Better Work Environment
Training and Development
Attract Winners
Motivational Culture
Fear
Positional Leadership
Carrot
Incentives
Attitude
Want to vs. Have to
Create a Point-of-Separation
Your
Dealership
Every Other
Dealership
The Buying Experience
The Ownership Experience
Sales
ServiceF&I
Defining the Role
The Definition of F&I
A multi-functional department, that
when operating effectively, makes
everyone’s job easier and makes
everyone more money.
$
F&I Responsibilities
Sales
Lender
Administration
Leadership
The Fishbowl
Everyone wants,
needs, or expects
something from us,
yet who do we have
authority over?
The Fishbowl
Influence harnesses
the energy and will of
others to accomplish a
common goal.
Maintain Your Focus
Maximize
Back-End
Profit
Secure
the
Sale
Ensure
Customer
Satisfaction
Secure
Front
Gross
The Non-negotiables
F&I must
see every
customer at
point-of-sale.
F&I must
see every
customer at
point-of-
delivery.
F&I will take
all credit
applications.
There will
be no rate
quotes by
salespeople.
F&I will
properly
disclose all
paperwork.
The Sales Solution
Character
Competence
Communication
Consultation
Effective F&I Components
Availability
Intro
Time
Intent
Sincerity
Ethos Group
Next Level Leadership 2015

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Next Level Leadership 2015