With the maturing of technologies such as natural language understanding, conversational interfaces and analytics, how can we design better search experiences? I explore these topics in this presentation for the Intranets 2017 Conference in Sydney.
11. Under the hood
Your content Content
analytics
Entity, fact
and concept
extraction
Knowledge
graph
Answers,
calculations
Intent
analysis
Understand
what the user
needs
Natural
language
input
Text, voice
and other
natural inputs
20. What’s coming for enterprises
USER SEARCH TEAM TECHNOLOGY
Knowledge graph
Taxonomies, Ontologies, Extraction of
structure (entities, facts, concepts)
Natural language input
Data visualisation
Machine learning
Open source search
I want you to know my needs
I want rich answers, not documents
I want to interact naturally, not just with
keywords
There is no doubt that the success of the
next gen search is going to rest on the
availability and talent of the search team -
just like it has always been.
Just that in today’s age, it will matter more
to the survival of the business than ever
before.
22. Form a dedicated
search team.
Recruit people who
can align search to
business needs.
Create specialised
search experiences.
This moves the
needle for your team,
dept and organisation.
Choose your search
stack based on your
business needs.
Don’t fall prey to
magical out-of-the-box
solutions.
Think big
Start small
Scale fast