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Frequently	Asked	Questions
DEVELOPMENT OF FRONT LINE
MANAGERS
A STEALTH APPROACH
Mentor - defined
•  name of a character in Greek mythology in The Odyssey
who provided encouragement and practical plans for
dealing with personal dilemmas
•  adopted to English - meaning someone who imparts
wisdom to and shares knowledge with a less experienced
colleague
• Why Front Line Development?
• Key Competencies
• “Stealth Approach”
• Open Discussion
WHY FRONT LINE DEVELOPMENT??
•  Better People = Better Leaders
•  Important to Personal and Professional Growth
•  Key Benefits
•  Lower Turnover
•  Enhanced “Bench” Talent
•  Increased Team Member Engagement
•  Higher Guest Feedback Ratings
Soft Skills: skills that are less specialized, less rooted in specific vocations, and
more aligned with the general disposition and personality of a candidate. 
(source: wikijobs.com)
x
KEY COMPETENCIES
•  Effective Communication
•  Coaching and Developing Teams
•  Leading Peers
•  Leading Up!
•  Financial Acumen (Personal and Professional)
Limited Time
Limited Resources
STEALTH APPROACH
CHURCH’S WOMEN’S FORUM
MENTOR CIRCLE PROGRAM
•  2014
•  Professional Development, Mentoring, Networking and Community Service
•  Performance Review Competencies
Competency Definition
Leadership
Recognized as leader. Adjusts leadership style. Leads others by example. Highly respected and trusted. Motivates
others. Successfully resolves conflict. Remains calm under pressure. Operates with integrity. Uses good judgment.
Communication
Highly effective verbal and written skills. Effective and active listener. Shares relevant information to achieve business
goals.
Organization
Makes realistic plans to accomplish goals. Adjusts as required. Highly effective at prioritizing and organizing based on
importance and urgency. Completes activities efficiently and on time.
Accountability /
Responsibility
Takes ownership. Measures and evaluates results. Offers solutions. Strong financial responsibility/mgt. Self-motivated.
Business and Financial
Acumen
Analyzes financial data to gain insight into key business drivers. Takes advantage of other’s expertise to better
understand organization. Seeks understanding where profit is generated and overall financial picture. Uses insights to
drive actions and decisions. Proactively explores cost cutting measures.
MENTOR CIRCLES
•  2 Programs (Mentor and Alumni)
•  6 Month Program
•  Micro-Development
•  Circle Facilitators (Mentors)
•  Circle Participants (Mentees)
•  Content In-A-Box
•  Social Media
CURRICULUM CALENDAR
Month Competency
March Opening Session (Accountability) / Kickoff
April Competency Analysis
May Leadership (mgr)
June Communication
July Leadership (leading up)
August Organization
September Closing Ceremonies
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Register for the next webinar!
HOW TO CREATE A CULTURE OF
ENGAGEMENT
Wednesday, April 10, 2019
Webinars start at 2 p.m. Eastern / 11 a.m. Pacific
Register for all upcoming Chief Learning Officer
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DEVELOPMENT OF FRONTLINE LEADERS: A STEALTH APPROACH

  • 1. #CLOwebinar The presentation will begin at the top of the hour. A dial in number will not be provided. Listen to today’s webinar using your computer’s speakers or headphones. Welcome to the webinar!
  • 2. #CLOwebinar Tools You Can Use Audio Control –  A dial in number will not be provided. –  The audio will stream through your headphones or computer speakers. –  Also check your computer’s volume for external speakers or headsets.
  • 4. #CLOwebinar 1. May I receive a copy of the slides? YES! Click on the handouts located on the right portion of your screen. 2. May I review the webinar recording at a later date? YES! You may log in again using today’s link to review the presentation on-demand. 3. Is this webinar HRCI or SHRM certified? YES! The HRCI and SHRM certification codes will be sent in the follow up email. Frequently Asked Questions
  • 5. DEVELOPMENT OF FRONT LINE MANAGERS A STEALTH APPROACH
  • 6. Mentor - defined •  name of a character in Greek mythology in The Odyssey who provided encouragement and practical plans for dealing with personal dilemmas •  adopted to English - meaning someone who imparts wisdom to and shares knowledge with a less experienced colleague
  • 7. • Why Front Line Development? • Key Competencies • “Stealth Approach” • Open Discussion
  • 8. WHY FRONT LINE DEVELOPMENT?? •  Better People = Better Leaders •  Important to Personal and Professional Growth •  Key Benefits •  Lower Turnover •  Enhanced “Bench” Talent •  Increased Team Member Engagement •  Higher Guest Feedback Ratings
  • 9. Soft Skills: skills that are less specialized, less rooted in specific vocations, and more aligned with the general disposition and personality of a candidate.  (source: wikijobs.com) x
  • 10. KEY COMPETENCIES •  Effective Communication •  Coaching and Developing Teams •  Leading Peers •  Leading Up! •  Financial Acumen (Personal and Professional)
  • 14. •  2014 •  Professional Development, Mentoring, Networking and Community Service •  Performance Review Competencies Competency Definition Leadership Recognized as leader. Adjusts leadership style. Leads others by example. Highly respected and trusted. Motivates others. Successfully resolves conflict. Remains calm under pressure. Operates with integrity. Uses good judgment. Communication Highly effective verbal and written skills. Effective and active listener. Shares relevant information to achieve business goals. Organization Makes realistic plans to accomplish goals. Adjusts as required. Highly effective at prioritizing and organizing based on importance and urgency. Completes activities efficiently and on time. Accountability / Responsibility Takes ownership. Measures and evaluates results. Offers solutions. Strong financial responsibility/mgt. Self-motivated. Business and Financial Acumen Analyzes financial data to gain insight into key business drivers. Takes advantage of other’s expertise to better understand organization. Seeks understanding where profit is generated and overall financial picture. Uses insights to drive actions and decisions. Proactively explores cost cutting measures.
  • 15. MENTOR CIRCLES •  2 Programs (Mentor and Alumni) •  6 Month Program •  Micro-Development •  Circle Facilitators (Mentors) •  Circle Participants (Mentees) •  Content In-A-Box •  Social Media
  • 16. CURRICULUM CALENDAR Month Competency March Opening Session (Accountability) / Kickoff April Competency Analysis May Leadership (mgr) June Communication July Leadership (leading up) August Organization September Closing Ceremonies
  • 17.
  • 18.
  • 19. #CLOwebinar Register for the next webinar! HOW TO CREATE A CULTURE OF ENGAGEMENT Wednesday, April 10, 2019 Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for all upcoming Chief Learning Officer Webinars at clomedia.com/webinars