STAYING READY FOR WHAT’S NEXT: OUTCOMES VS LEARNING
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Only 38% of HR leaders say they have ample data about their workforce to understand their strengths and potential vulnerabilities from a skills perspective. But could the lack of clarity be because we’re focused on the wrong metrics? Employee engagement has long been the bellweather to measure the success of learning and training programs. But it’s outcomes, not activities, that really counts. Join us for a crash course in measuring the success of learning and workforce development initiatives.
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STAYING READY FOR WHAT’S NEXT: OUTCOMES VS LEARNING
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- 5. ! Staying Ready for What’s Next Outcomes vs Learning Jonathan Munk Global GM| Degreed munk@degreed.com Degreed.com/munk
- 6. What MaFers in Measurement Discover Finding things to learn about Learn The act of acquiring knowledge Knowledge Acquired & retained informaMon Prac6ce Applying knowledge Skills What people can do and how well they can do it AcMviMes Outcomes
- 8. 52% OF THE FORTUNE 500 HAVE DISAPPEARED IN THE LAST 15 YEARS 1995: 75 YR AVG LIFE EXPECTANCY 2015: 15 YR AVG LIFE EXPECTANCY
- 9. ! CEOs can’t find talent 3% say it’s very easy 50% say it’s somewhat or very difficult
- 10. ! There are talent shortages 40% of employers in 2016 were struggling to find talent to fill available jobs—the highest number since 2007
- 11. ! Unfilled jobs are out of control
- 12. ! It’s a worker’s market out there Job openings are now outpacing hiring… and job mobility is increasing
- 13. ! And they are worried about skills 91% strengthen sog skills alongside digital skills 69% concerned about digital skills of leadership team
- 14. ! Careers are Changing • Careers are longer • Tenure is shorter • Skills stay relevant less Mme
- 15. ! Educators and policy makers feel it last Shorter half lives mean widening gaps
- 16. ! Meanwhile…
- 17. !The labor market will use the language of skills
- 18. ! The New York Times, Microsog to Cut Up to 4,000 Sales and MarkeMng Jobs, 2017; Microsog 2017 Annual Report to Shareholders Microsog cut 4,000 sales and markeMng jobs – resulMng in a $306M restructuring charge – “mainly to evolve the skill sets we need” to compete in the cloud sogware market.
- 19. ! “There is a need to retool yourself, and you should not expect to stop. People who do not spend 5 to 10 hours a week online learning will [be] obsolete. CHIEF EXECUTIVE OFFICER, RANDALL STEPHENSON
- 20. ! The Washington Post, The Tao of Paul Polman, 2015 Unilever reshapes its people with its porlolio. “In any posi5on in the company, including mine, you need to work very hard on learning new skills every day.” -‐ CEO, Paul Polman
- 21. Skills are at the center of the way companies run BUILDING TEAMS RECRUITING + ONBOARDING LEVERAGING GIG-‐WORKERS WORKFORCE PLANNING GROWING CAREERS MANAGING PERFORMANCE COACHING + MENTORING SKILLS
- 22. FULL TIME EMPLOYERS JOB BOARD SITES RECRUITERS SELF DIRECTED LEARNING HIGHER EDUCATION BOOTCAMPS The Labor Market CONTRACT BASED EMPLOYMENT PROFESSIONAL ASSOCIATIONS Supply Demand Brokers What is the currency to transact?
- 23. Companies don’t measure skills think it’s important to measure skills *Degreed survey to L&D professionals on Skill Gap Measurement, 2016. 56% don’t do any skill measurement at all We know it’s important We don’t do it 87% 76% 74% But 56% 15% Less than say measuring skills is just as important as providing learning “There is room for improvement in the way we measure skills” measure skills “As needed” and not on a regular cadence do any skill measurement formally 1/3 More than
- 24. ! Two-‐Part SoluMon Learning & Development EducaMng, training and providing the support for people to gain skills Measurement What can people do and how well can they do it? Using a common method & language.
- 26. EVERY DAY EVERY WEEK EVERY MONTH EVERY QUARTER EVERY YEAR EVERY DECADE INDIVIDUAL ORGANIZATIONAL Web search ArMcles & blogs Apps Books Podcasts Professional networks Webinars Live networking Online courses Conferences External classes Instructor-‐led classes Peer/team interacMon Coaching & mentoring e-‐learning courses Performance reviews CerMficaMons Manager training HiPo programs CerMficates ExecuMve educaMon Goal sewng Videos Bootcamps Now we’re learning a variety skills across the enMrety of our careers
- 27. Do you know what skills your people have? Do you know what skills they need next? CLOs What skills do we need? Where are we strong or weak? What will best build those skills? How are we doing? What skills do I need? Where am I strong or weak? Where can I best build the skills I need? How can I measure and prove my skills? WORKERS What are my job or career goals? CEOs Do we have the skills we need to win?
- 28. What skills do these represent? Narrow domain, Crowded market: Mobile Developer CerMficaMons and CredenMals:
- 29. Measuring Based on Skills Susan Clavin Mobile Developer Skills Profile Problem Solving Level 6 Presenta6on Level 3 Teamwork Level 7 Analy6cal Level 5 Communica6on Level 3 SQL Level 6 Object C Level 4 Scrum Level 1 UX Design Level 2 Java Level 2
- 30. Measuring Based on Skills
- 31. ! AFP, How Marsh & McLennan Strategically Invests in Its Finance Team, 2018 “Having access to this data is invaluable. It tells us what gaps exist across our organization, and what areas we should focus on for future development and talent acquisition. CHIEF FINANCIAL OFFICER, MARK McGIVNEY
- 32. § Hire and promote based on skills § Deploy people to projects and programs using skills § Reduce employee turnover § Benchmark skills to track compeMMve skills assets What if CEOs could…?
- 33. Skills are the Building Blocks Role Skill Algorithm CreaMon Business Analyst AI Research Scien6st Strategic Thinking Analysis StaMsMcal Modeling CommunicaMons PaFern RecogniMon Algorithms Natural Language Processing Ruby on Rails Torch Machine Learning Data Modeling PresentaMon Excel Macros Financial ReporMng Stakeholder RelaMonships
- 34. !
- 35. ! Degreed creates the ability to have a universal yardsMck of skills. That really opens up the whole world, we’re talking about the American Dream. Tony Gagliardo, NASA/Jet Propulsion Laboratory
- 36. ! QuesMons?