Rohit Karade is seeking a full-time position in the IT industry that offers challenges, growth, and learning opportunities. He has over 6 years of experience in support roles, currently working as a Support Lead managing Salesforce CRM for global clients. He is Salesforce Admin certified and has expertise in Salesforce configuration, implementation, and monitoring. He is looking to leverage his skills and experience in a supportive work environment.

1. Rohit Karade
Address:FlatNo.01, C Building,SunderBaug,TanajiNagar,Chinchwad,Pune,Maharashtra,India
411033.
Mobile: +91 9011018012
Email: rohitkarade16@yahoo.com
To obtain challengingand rewarding full time positionin IT Industry with growth and
Learning opportunitiesinsupportive,challengingworkenvironmentthat would take advantage of
my job experience
Synopsis
 Overall 6 years (Approx) experience in Support. Currently working as a Support Lead and
responsible for managing Salesforce CRM for Global Clients.
 Played crucial role in various stages of software development life cycle and implementing
Clients oriented business applications in Salesforce.com (On Demand CRM), Sales Cloud,
Service Cloud, Force.com.
 Accomplish an user requiremnt into Saleforce.com Application Configuration by
(Modification)- Create ormodifycustomobjects,record types, fields, workflows, approval
processes, page layouts, custom links and buttons, report types, Apps, tabs, labels,
validation rules, assignment rules and auto-response rules.
 Areasof expertise include Salesforce.com configuration, Sales and Service Cloud Solutions,
Reports and Dashboards, Deployment and Monitoring, Chatter, Salesforce knowledge.
 Resposible for business critical issues and fixing the same by ensuring no data loss or
manipulation.
Skills
 Team Management and ticket management.
 Experienced in Salesforce as an Administrator and Jira Admin.
 Expertise in handling global networks, isolating the area of problem and fixing the issue
using Citrix.
 Experience in using ticketing software Remedy and Jira.
 Experience in using basic SQL queries/commands.
Certifications& SignificantHighlights
 Salesforce AdminADM201, ADM 211 and DEV 401 Certified
 AddedValue additionforinternal team(Createdvarious definedautomatedreportsand
knowledge articles).
Tools Used
 Salesforce CRM- CloudComputing (Force.com)
 BMC Remedy - A ticketingsystem tocreate andmaintaintickets.

2.  Citrix – Citrix GoTo Assististhe applicationtoofferanintegratedtoolset thatletsyou
identifyissueswithaproactive monitoringtool,ticketandtrackthemwitha service desk
managementsystemandinstantlyresolve themwithremotesupportcapability,all fromone
userinterface.
 Jira TicketingTool forticketmanagement.
 Putty,Toad,Winzipp,IBMLotusNotes,NetCool Omnibus(Software MonitoringTool).
Educational Qualification
Qualification : BCA (BachlorinComputerApplications) in2011.
College: BCACSTathawade,MH
Qualification : HigherSecondary in2007
College: Modern College, Nigidi,MH.
Qualification : SSC in2005
College: TGSS Wakad, MH.
Professional Experience
Organization : SailfinTechnologiesPvt Ltd
Designation : SupportLead
Period : 1st September2015 till date
Organization : CognizantTechnologySolutionsLtd
Designation : ConsultingFirmEmployee
Period : 20th January-2014 19th July2015
Organization : IBM GPS
Designation : NetworkSupport Engineer
Period : 4th June-2010 to 13th June 2013
ProjectExperience Highlights
SailfinTechnologiesPvtLtd: AkritvCollectionSystemcreatedonthe Salesforce platform.Itsisa
collectionforsalesbuildasperclients businessrequirement. Invoicesorbillsare createdand
assignedtothe CollectionTeamtofollowupforpaymentstobe collectedfromvendors. Timely
reminderstobe sentto the the vendorsasper theirpaymentdue dates.
Project Name : Akritiv
Technology : CloudComputing
Responsibilities:
 CreatingMonthlyroster,tokeepthe associatesavailable ineachshift.
 TicketAssignmentforequal distributionof workflow withinteam.
 PreparingdailyWeeklyandMonthlyreportsof the openandclosed Ticketsandsubmititto
management.

3.  Followingupwiththe teamtoworkon the openand Work inprogressticketsandresolve it
withthe commited time.
 Workingon the Escalatedandhighpriorityticketsandtackingthe escalationcall withthe
clientsforthe same.
 Sharingthe updatesof the products withinteambyschedulingthe trainingsandhurdels.
 Builtcredibility,establishrappo andmaintaincommunicationwithclient
 Clientscallstogatherthe productrequirementaspertheirbusinessneeds.Andco-
ordinatingwithImplemantationteamanddevelopmentteam regardingthe same.
 Conductperformance apperisal of teammembers
 Buildingand implementingsupportstrategy toimprove productivity.
CognizantTechnologiessolution- SFDCsoftware Facilitatingchange management(release)
processto developandimplementnew applicationsandupdatestoexistingapplications.
Creating, maintaining,andsecuringSFDCenvironments.Importingandmaintainingcleandata.
Creatingreportsanddashboardsand setupworkflow automation.Managingorgdatabasesof
record forall organizationusers.Managingsupportrequestsandadministrativeneedsof users.
Creatingreports,dashboards,andprocessestocontinuouslymonitordataqualityandintegrity.
Project Name : SFDC
Technology : CloudComputing
Responsibilities:
 Saleforce.comConfigurationModification - Create ormodifycustomobjects,recordtypes,
fields,workflows,approvalprocesses,page layouts,customlinksandbuttons,reporttypes,
Apps,tabs,labels,validationrules,assignmentrulesandauto-responserules.
 Perform modifications,de-activations,passwordresets,rolemanagement,profile
management,publicgroupsandqueues of auser.
 SecurityModel Management - Maintainrecord sharingauthorization,accessibilitysettings,
password& sessionsettingsanddelegated administration.
 DesktopApplicationSupport - Assistuserswiththe installationof Connect/Salesforce for
MicrosoftOutlook,ConnectforOffice andForce.comConnectOffline.
 Create generationof dynamictable usingfieldsetdependinguponthe requirement
 Createdcustomand standardreportand scheduleddailybasis
IBM Global PositioningServices:
Project 1 : TalkTalk (L1 Tech Support)– ( 4th
June 2010 - Jan 2012 )
 Activelyparticipatinginthe weeklyandMonthlyProcessmeetingsand Trainings.
 Providingtechnical assistance toBroadbandandtelecomusersof TalkTalk (formerlyknownasTiscali)
 One of the largest ISP’sinU.K.
 Workingas a team andsimultaneouslymaintainingthe queueSLA withconsistentperformance.
 Generatingperformance reports(daily,weeklyandmonthly).
 HandlingClientrequestsonCRMchanges,processchangesandperformingRCA onissuesmissed.
 Interactionwithclientsandothercentersfortechnical updatesandassistance.
 Developproperactionplans/modulesbasedonthe observationsandtrendanalysis.

4.  Documentinggeneral reportsoneachteammember’sperformance andtargetsaswell asensuring
that theyexceedthe targets.
Project 2 : NOC(L1 Tech Support) – Idea CellularLimited,Hinjewadi,Pune.
(4th Feb 2012 – 13th June 2013)
Working as Sr. Tech Support an in IBM Global Process Services Pvt Ltd, Idea Cellular Limited,
Information Technology centre, Hinjewadi, Pune.
My Roles&responsibilities:
 Workingina Teamof 37 membersmonitoringinNOC(NetworkOperationsCentre)
 Monitorand supportthe company'sproductionsystemsandapplications.
 Assistin coordinatingoperationsandengineeringteamsinordertoidentifyerrorsandanomalies;
 Identifyandverifyservice impactto Clientss,anddispatchsubjectmatterexpertsinsupportof
problemresolution;Communicatewithinternal and Clients-facingteamsinsupportof status
updatesregardingopenissues,andimplementactionsinsupportof rootcause analysisand
problemremediation.
 Coordinatingwithseniorandjuniortechnicianstoensure we are workingonissuesasefficiently
and accuratelyas possible inateamorientedprofessional culture.
 Meetveryaggressive networkavailabilityandtickethandlingobjectiveswhile providinghands-on
leadershipduringnetworkevents.
 Coordinate the rolloutof software updates,networkrearrangements,andthe
installationof newequipmentandfacilitieswithRepair,Engineering,andField
Operations,minimizing Clientsimpactandmaximizingthe productivityof the resources.
 Developand reportonmetricsforthe performance of the NOCandindividual NOCemployees,
including,#of escalations,andtickets.
 Monitorand resolve Clientsissuesandaccomplishobjectivesbybeingself-motivatedwiththe
ambitiontoproblem-solve,learnandcreate theirownmechanismsforresolvingissuesandmost
importantly,communicate effectivelywiththe abilitytoworkina team environment.
 To meet/exceedandmaintainservice levelsasassignedbymanagement.
 To meet/exceedexpectedreliabilitystandards.
 Willingtotake ownershipandtake onotherdutiesasassigned.