1. Potential Employee
Classified—available upon authorized request
Classified9999@yahoo.com
Current Career Objective
Obtain CEO, CIO, ITDirector, ExecutiveSenior ITor Business/Project Analyst, intelligence analyst, clandestine
agent, executive or executive/board, technical writer, associate position, or education position with the
government, corporation,company or university. Highly experienced both withstartups and established
companies and corporations. Ability to travel and relocate 100% worldwide.
Executive Profile
CIO/VP with proven experience managing customer service, web design, system backups.
Experienced corporate board member (Secretary, VP,CIO, CEO) of corporations, companies and organizations
including initial funding of a veterans association (Secretary and Founding Board Member), CIO/VP of a web based
copy services company, CEOof a movie production and vending corporation,Secretary and Member of an
Astronomical Society.
Previousvolunteer experience as Science Fair Judge forhigh school, team charity coordinator, team fire safety
captain, diversity manager, disaster recovery manager.
ExecutiveSystems Analyst with proven experience at all levels of telemarketing managing people, systems,
training, documentation, and information technology.
CEO withproven experience managing, directing, supervising 20 people in the production of a movie including
schedules, accounting, payables.
CEO withproven vending experience managing locations,product, servicing, licensing, and sales with accounting,
receivables, payables and vending contractor.
Skill Highlights
Advertising/Management
Copywriting
Typing
Reporting
10-key
Accounting/Filing
Information Management
IT/Telecom Manager
Systems Analyst/Help Desk
Administrative Assistant/Secretary
Project Manager
Systems Trainer
Business Plans
Computer Paste-up
Programming/Web Design
Team Leader
Volunteer
Diversity Manager/People Manager
Documentation/Disaster Recovery/Contingency
Planning

2. Core Accomplishments
Familiar with all levels of inbound/outbound telemarketing technology from start to finished online product which
includes interaction with Business Analysts, providing ids for online agents, interaction with Scripting Analysts, other
Telemarketing Analysts, Project Managers, Training agents and Managers, Tier I support, Tier II Help/Desk Support,
Tier III Associate Executive Analyst Support, interaction with Tier IV Software Provider Support, installing systems,
maintaining and inventorying systems, installing new software and updates, updating management and system ids,
on call analyst, remote response, remote location system setup from start to finish, Disaster Recovery,
documentation, Team and Project Meetings. Wrote, Directed, and Produced Play at University.
Increased through advertising campaign sales of TENS Units for medical supply company across the US.
Wrote, Directed, Produced and Acted in Film as CEO managing actors, workers, accounts payable/receivable, and
schedules.
Successfully managed vending business as CEO across various city locations managing contract vendor, sales,
customer service, licensing and regulations, upkeep and scheduling/collection.
Experienced typist, reporter, video editor, copywriter, advertising sales and creation, writer, technical writer,
volunteer, team manager, documentation and recovery specialist, trainer, secretary, administrative assistant, system
analyst, senior help desk tier II, OUTBOUND systems management coordinator, OUTBOUND/INBOUND monitor, floor
monitor, team member, senior executive associate tier III, inbound help desk customer service.
Successfully helped dismantle European Military Base from start to finish. Last person to leave except the XO.
Battalion Coin. General’s Commendation, Good Conduct, Overseas, National Defense, Expert Marksman, Army
Achievement Award. Personal weapon was picked randomly resulting in green inspection during AIT and on
assignment. Assisted Armorer during Basic Training Armory inspection, inspected and turned in faulty weapon
resulting in yellow instead of red inspection for Armory.
Industries: Movie Production, Mail/Shipping, Copying, Newspaper, Video Production, Telecommunications, Vending,
Military, Supply, Mortgage, Banking, Architecture, Environmental, Retail, Medical Supply, Electrical Authority,
Medical Insurance Providers, Insurance Providers
Companies and Corporations: Classified—Available upon authorized request
Schools attended: Classified—Available upon authorized request

3. Professional Experience
Outbound Systems Administrator
Corporation—Classified—Available upon authorized request
Floor Monitor and Outbound Call Management Systems
ProjectMeetings, id creation and management, worklist management, customer service help desk, system and
alarm monitoring, documentation. On call floorresolution of any localor system problem.
Soldier
Classified—Available upon authorized request
Soldier, Supply Specialist, Food Sanitation, PlatoonGuide, Squad Leader, Armory, Personnel Records,
Secret Clearance
Outbound/Inbound Systems Management Monitor
Tier I Outbound Call Management, Tier I Inbound Call Management,
Diversity Team Manager, Fire/Disaster Team Manager, Documentation, Training, ProjectMeetings, id creationand
management, help desk, problem resolution and documentation. Customer Serviceinbound and outbound, system
monitoring. Alarm detection and reporting.
Inbound/Outbound Customer ServiceHelp Desk.
Help Desk Tier II Agent
5 Corporations—Classified—Available upon authorized request
Resolution of Severity I problems from start to finish withdocumentation.
Team Meetings. ProjectMeetings. Documentation, training. Batch problem/fax entering.
Senior TechnicalAssociate Level I Tier III
Corporation—Classified—Available upon authorized request
Responsible formultiple Outbound Telecommunication Systems across several states and two countries. Installing,
maintaining and physicalaccounting of systems. Creation and maintenance of Disaster Recovery Procedures,
Volunteering, ProjectMeetings, Team Meetings, remote assistance, on call analyst, documentation, id maintenance.
Y2K oncall and Y2K onsite management and recovery.
Batch Agent Phone Porting
Corporation—Classified—Available upon authorized request
Entered phone/customer information packet across 20 telecommunications porting systems from start to finish.
Analyzing and correcting phone/customer information on all systems.
Documentation of work performed.
Inbound dispatch and inhouse help desk agent.
Associate
Classified—Available upon authorized request
PrivateMailbox and Shipping/Copying Retail Company, Web Services Copying Company CIO/VP,
Keyholder. Cash Register, System Backup, Retail Sales, Computer Paste-up, Web Design, Shipping, Mailing, Packing,
Phone, Customer Service.
CEO
Classified—Available upon authorized request
Wrote, Directed, Producedand Acted in Film.
Managed 20 actors/workers,all schedules, accounting, payables.
Managed one contractworker, and 10 vending sites in city.
Call Center—Classified—Available upon authorized request
ProductSupport Technician, Voice.95/96% quality.

4. Education
Other Courses: ACCESS, Public Speaking, Human Relations, Middle Eastern and Asian Studies, Humanities/History
of the Far East, Creative Writing, Shakespeare, Networking and Internet Certifications, Japanese Studies, Logic,
Music Studies, Diversity, Statistics, Business Math forSocial Science, Astronomy, Independent Astronomer
(Astronomical Society) (previous Secretary and member), Physics, Anatomy, Microbiology, Chemistry, Spanish,
Mandarin Chinese, Public Speaking Club Toastmasters Guest, Fencing Team (UNF), Humanities, English,
Journalism, Broadcast Journalism, Ethicsin Media, Newspaper Reporting and Pasteup, Video Production,
Advertising Copywriting, Advertising Management, Human Nutrition, Human Life Cycle,Photography
University—Classified—
Available upon authorized request
Master of Education
Instructional Design
Adult Educationand K-12 Education
4.0 GPA
College—Classified—
Available upon authorized request
Computer Science courses
Dean’s List
University—Classified—
Available upon authorized request
Communications
B.A., A.A.
Advertising Track
Student Senator, Dean’s List,
Parliamentarian,
BylawsCommittee Chair
Conservation Club VP
Student Play Romeo and Juliet
(Paris)
Wrote, Directed, and Produced
Play
High School—Classified—
Available upon authorized
request
HSD
Business/General
Swim Team 3 years, State two
years
Interact Service Club 2 years
Junior Academy of Science