FEAST 2015
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Ryan Buller from the University of Denver presented on simplifying emergency training for library staff. He discussed identifying the different audiences that would need training, such as librarians, full-time staff, part-time staff, student workers, and volunteers. Topics that would need to be addressed in the training were identified, such as what areas staff were unsure of and what administration was concerned about. Buller recommended using the library's existing emergency documentation as the framework for the training. He also discussed assessing what parts of the training worked well and what needed improvement.
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FEAST 2015
- 3. Ryan Buller University of Denver
- 4. One-on-One Emergency Preparedness Simplifying Emergency Training for Staff Presented by: Ryan Buller, University of Denver
- 5. The Question that started it all • What would you do right now if the fire alarm were to go off?
- 6. Factors to Consider • Who is your audience • What topics need to be addressed • Working within the framework of your institution
- 7. Audience • Who is this directed towards • Librarians • Para-professional full-time staff • Para-professional part-time staff • Student Workers • Volunteers • Different Audiences will require different approaches • Must think about expectations for different positions in the same type of emergency
- 8. Topics • Identify areas of need • What are people unsure about? • What is administration concerned about? • What are you concerned about? • Are there areas the staff want training on? • What areas? • Why these specific areas? • Confusion on topic • Topic hasn’t been covered • They disagree with the approach
- 9. Framework • Use your library’s Emergency Documentation as the framework for your training. • Not trying to reinvent the wheel • Just want to simplify • Make it easier to remember/recall
- 10. Assessment • What worked well • Possibly re-use that approach for future training sessions • What didn’t work well • Make adjustments to how you approach a topic next time • What needs to change • Change it!
- 11. Thanks for listening! Contact Information Ryan.Buller@du.edu 303-871-3418
- 12. Elizabeth Salmon & Joe Ameen University of California Merced
- 13. Library Services: IT Express Creating a single service point through interdepartmental collaboration Elizabeth Salmon, Access Services Librarian Joe Ameen, Library Services Manager University of Merced, California
- 14. UC Merced Library Small Research University (6,268 students) Opened in 2005 First graduating class 2009 Library service points operated by student employees Help Desk Library Services Desk
- 15. IT Express Expansion of the Library Services Desk to incorporate an IT customer service point IT Services offered: • Wireless, printer, VPN setup • Email configuration • CatCourses (LMS) support • Browser troubleshooting • Computer driver updates • Software installation
- 16. • Opportunity to offer additional services and build new partnerships • Additional public computer, printing, wireless & VPN support • Highly visible IT service point in a high traffic location • Increased responsiveness and reduced referrals Project Snapshot Oct 2014 Nov-Dec 2014 Soft launch 1/21/15 Implementation May 2015Apr 2014 Planning & Setup Service plan & philosophy Desk install Furniture selection Branding Pre-project Assessment Use statistics 7q. survey Project Conception Campus CIO Library AUL Jan 2015
- 17. Nov-Dec 2014 Planning & Setup Service plan & philosophy Desk install Service Plan • Staffing & hours • IT services • Shared services • Equipment • Training • Supervision & workplace expectations • Communication plan • Training & resource documentation • Assessment plan • Marketing & outreach • Service philosophy
- 18. Challenges & Solutions Differing departmental priorities & service philosophies – Increase group training opportunities – Increase opportunities for collaboration Mishandled communication between students & supervisors – ITX@ucmerced.edu distribution account created Problems with IT off-site supervision – Standardize workplace expectations – Create office space for IT supervisors
- 19. Ongoing Challenges Working together to define boundaries – Trying to be a good host Superficial understanding across departments – Need to learn more about services and service levels, current projects, departmental stressors
- 20. In Hindsight... • Focus on getting top-down, bottom-up interdepartmental buy in • Create a shared vision & defined goals • Identify effective assessment measurements
- 21. Usage & Feedback IT Express Stats 1/21- 5/6/15 663 users – Printing support: 26.9% – Public computer support: 24.6% – IT Express services: 48.6% User Feedback Survey (In Progress) – Agree the Library is a convenient location to seek IT assistance: 84.4% – Mean satisfaction for quality of service (1-7): 6.71
- 22. Looking Ahead • Integrated customer service training • Provide additional workspace for IT Express supervisors • Look for ways to fully integrate services • Expand scope of IT Express services • Develop a stronger assessment strategy
- 23. Questions? Elizabeth Salmon: esalmon@ucmerced.edu Joe Ameen: sameen@ucmerced.edu
- 24. Kristine Ferry University of California Irvine
- 25. Kristine Ferry Head, Access Services UC Irvine Libraries kferry@uci.edu FEAST 2015
- 26. Goals • To support the student assistants in their work and academic careers at UCI • To develop excellent workers for the UCI Libraries • To provide student assistants with skills they can use once they graduate and move on to their professional lives
- 27. Requirements • Complete 9 workshops during the school year (Fall, Winter, and Spring) • Attend mandatory orientation session • Complete surveys for the workshops that require it • Complete final survey of the overall program
- 28. Examples of workshops • Oral Presentation: Best Practices & Multimedia Tools • Proper Handling and Storage of Library Materials • Customer Service Training • EBSCO • Intro to Video Production and Editing • Communication/Assertiveness Training • Mediation Skills
- 29. What participants said the advisors are what made this special it was fun! a great program A bump in pay would be nice with just one workshop I was hooked
- 32. ILLiad and Alma learn to play well together … and our patrons are the winners
- 33. In technical terms VCU Libraries repurposed a plug-in developed for NCIP integration between ILLiad and Aleph for borrowing and lending functions in ILLiad.
- 34. In layman’s terms We created a way to connect ILLiad and Alma so patrons can see all their loans (from us and other libraries) through one account.
- 35. Before this connection Patrons had to log into ILLiad to see what they borrowed from other libraries. Patrons had to log into MyLibrary to see what they borrowed from us. Result: confusion for patrons and library staff.
- 36. After this connection image owned by Allie Brosh; Hyberbole and a Half
- 37. Patron view of all loans in MyLibrary
- 38. Staff view of patron loans in Alma
- 39. Lending ILL items in ILLiad Staff in Resource Delivery Services ● borrows an item from another library ● checks it in through ILLiad (loans to patron) ● ILLiad creates a brief bib record and sends data to Alma
- 40. Pushing data to Alma Staff in Resource Delivery Services ● places a hold request for this item on the patron’s account in Alma ● checks it in through Alma (sends “item is ready” email) ● sends the book to the hold shelf for pickup
- 41. Loaning through Alma Staff in Information Services ● pulls the item off the hold shelf for patron ● checks the item out to patron in Alma, using the transaction number as item barcode ● sends the due date information to patron
- 42. More details... Patrons have to use ILLiad to request a renewal. Information Services staff cannot renew an ILL item in Alma. Courtesy notices are sent via ILLiad, not Alma. Returned ILL items are not checked in through Alma.
- 43. Caveat I am not a programmer. I use Alma; I do not use ILLiad. For technical questions, contact: Shirley Thomas (ILLiad) srthomas@vcu.edu or Tom McNulty (Alma) tmcnulty@vcu.edu
- 46. Whitney Vitale & Hui-Fen Chang Oklahoma State University
- 47. IT TAKES A VILLAGE Empowering Student Workers Through A Blended Tiered Reference Training Program Whitney Vitale Hui-Fen Chang Oklahoma State University Library
- 48. A tale of two service points…
- 49. Once upon a time at OSU Library
- 50. There was a traditional reference desk and…
- 52. The Circulation & Information Desk
- 53. Reference Training to the Rescue • Co-taught by Reference and Access Services Librarians • Held in Spring 2015 • Three 1 ½ half hour sessions • 14 student assistants (mostly returning workers)
- 54. Learning Outcomes After attending training, the student assistants will: 1. Become competent in providing basic reference services 2. Feel confident conducting reference interviews 3. Get to know the reference librarians and their respective subject specialties
- 57. Modeling Basic Reference Tools • Catalog searching • General subject databases like Academic Search Premier
- 58. Reference Role-Play Scenarios Patron: I was wondering if you could help me find the book “Childhood Obesity” by Joan Han. Your website says have it. Reference Assistant: Of course, where on our website did you find out about this book? Patron: I used the orange search box in the middle of the Reference Assistant: Okay, great. I think you searched through our BOSS engine. I’m just going to pull up that record in that search screen again, so I can show you where to find book. (Pulls up the record for Childhood Obesity by Han).Is this the item you were looking for? Patron: Yeah, that’s it! How can I find it? Reference Assistant: Well, first let me just tell you that this is actually article, not a book. This article is actually through the Library’s online holdings. So you can pull the full-text by clicking this button. (Shows the how to find the full-text online)
- 59. And they lived happily ever after… • Students are more confident in answering reference questions • Smoother referrals between the two tiers • Student assistants become better public service agents
- 60. To Be Continued… • Reference training every semester • Expand program to new content areas • Built-in reference “refreshers” • Add asynchronous components • Make more time for hands-on components
- 61. Thank You Whitney Vitale whitney.vitale@okstate.edu Hui-Fen Chang huifen.chang@okstate.edu
- 64. Why PODS? Change in theses binding service Seen as an opportunity What are our options?
- 65. The Machines
- 66. What do we offer? Theses (hardcover & paperback) Book repairs Self-published works Reprints Departmental Reports
- 67. Pricing • Printing price long established • Binding charge based on: • Cost of materials • Staff time *Varies on number of lines of text on cover
- 68. Promotion • Libguide http://libguides.caltech.edu/ pods • Show & tell with Development and Marketing & Communication departments – Spring 2014 • Show & tell with Faculty/Students – Soon
- 69. And? April 2014 – April 2015 • 370 Departmental reports/projects • 121 theses (hardcover/paperback) • 57 Repairs • 3 Self published works • 1 Reprint
- 70. More? • Questions? • Interested in seeing PODS in action? • Have a project in mind? David McCaslin david@library.caltech.edu 626-395-6412 OR pods@library.caltech.edu 626-395-6437
- 71. Shameless Plug Distinguished Achievement in Access Service Award • Sponsored by Generation Fifth • $500, citation, & registration to the Annual Access Services Conference @ Georgia Tech Nov. 11-13, 2015 • Nominations should include: – Nominee’s contact info – Background on career in libraries – Description of contributions and special accomplishments in Access Services related to the three evaluation criteria – Self-nominations do require a supporting letter from a colleague Access Services Conference Support Staff Travel Scholarship • Sponsored by Access Services Conference • Travel funding, registration to conference, & citation • Nominations should include: – Nominee’s contact info – Background on career in libraries – Description of achievements in field of access services – Describe how attending conference might be beneficial Email nominee information or Q’s david@library.caltech.edu
- 73. Amanda Kramer & Andrea Vassar Washington College
- 74. Disability Services Triage for Access Services Librarians ALA FEAST 2015
- 75. About Us • Liberal Arts; Eastern Shore of Maryland • Student population ~1,400 • 10% come through Office of Academic Skills (our Disability Services) • Library is “gateway” to OAS office • Small school = multiple responsibilities for librarians and OAS director
- 76. What are we seeing? • Librarian + OAS = Partnership • Physical – Sensory, mobility, chronic medical, temporary (like broken bones) challenges • Mental – Anxiety, depression, learning disorders, ADD/ADHD, traumatic brain injury, ASD challenges
- 77. What are we doing? • “Triage” Strategy –OAS referral –Watching for signs –Tips and tricks –Refer – don’t diagnose!
- 78. What else are we doing? • Website and collection revamp • Working with visual impairments • Working with ASD • Working with Universal Design
- 79. What we’ve learned … • Being aware of the resources – IMPORTANT! • Being aware of the student … EVEN more important!
- 80. Talk to us Andrea Vassar, Director of Disability Services and the Office of Academic Skills avassar2@washcoll.edu Amanda Kramer, Director of Access Services at Miller Library akramer2@washcoll.edu
- 81. Denise O’Shea Montclair State University
- 82. Access Services in the Garden State Denise O’Shea, Head of Access Services & Systems, Montclair State University
- 84. Hot Topics • 24/7 Services • Inventory • Study rooms • Food • Delivery Services • Copyright
- 85. Presentations • Rutgers Space Management Database • Collaboration • Staff Development • Universal Borrowing http://tinyurl.com/RUspace-mgt
- 86. Future • Survey • Listserv • 2016 meeting • Sessions and posters at regional conferences http://farm5.static.flickr.com/4138/4909213666_84e1a4dfa0.jpg
- 88. Rameka Barnes Texas A&M University
- 89. Paul Sharpe University of Missouri – St. Louis
- 92. Questions??