Nehal Ali Soliman is seeking a challenging career opportunity that utilizes her analytic, creative, and communications skills. She has a bachelor's degree in foreign languages and translation from Misr University for Science and Technology. Her professional experience includes roles in customer service, sales, billing, and training at HSBC GSC and Xceed. She is proficient in English, Arabic, and Italian and has strong computer and communication skills.

1. Nehal Ali Soliman
Telephone: (002)02-35857531.
Cellular Phone: (002)01024112323
E-mail: nehal.soliman24@gmail.com
CAREER OBJECTIVE:
Seeking a challenging career opportunity within a promising or a well established enter price that will
utilize and develop my analytic creative and communications skills.
EDUCATION:
-Bachelor of foreign languages and translation – English section
Misr University for Science and Technology
Degree (very good), graduation project (Excellent)
-High school ( new city language school)
PROFESSIONAL EXPERIENCE:
- Collection officer from 19-Mar’15 till now at HSBC GSC.
- Trainer from 22-Oct’14 till 1-Mar’15 at Xceed.
- First line trainer in Du (Telecommunications Company in UAE).
- launching Qlik (software company in UAE) campaign at Xceed.
- Peer Mentor from 23-Dec.’13 till 22-Oct’ 14 at Xceed.
- Assist and evaluate the new agents in the peer mentor phase.
- Daily refreshment and new updates stations.
- Screening task from 23-Sep.’13 till 23-Dec.’13 at Xceed.
- Outbound Team in Du account from 1-Mar.’13 till 23-Sep-’13 at Xceed.
-Sales and billing team.
-Screening task for one month at Xceed (HR department)
- Customer services representative (Du account) from 17-Nov.’12 till 1-Mar.’13 at Xceed
- Agent in Du account GSM (Global System for Mobile Communications)
-Technical support.
- Cisco CIN from (22-July.’12 till 16-Nov.’12) at Xceed
-Agent in CIN (Customer Interaction Network) back office.
-Serving the customer inquiries through e-mailing and webchat .
-Supporting customers in order to resolve their technical issues by redirect them to the appropriate
technical team (TAC Service).
- Assisting customer in registration, certificates and general inquiries regarding Cisco services. (CCO
Services).
- Software support and contracts issues.

2. -Member in Yes We Can team, Helwan University (Hr department).
-Summer training at Al Khobara’ company in 2011 (Hr department)
ADDITIONAL ACTIVITIES & COURSES:
-TTT (train the trainer) course from Du Telecommunication Company in UAE
- How to transfer my knowledge and skills efficiently and effectively
- How to write and structure training
- Creating a positive learning environment
- Designing a training session
-ICDL: International Computer Driving License in Must University.
-Photoshop: SC4 in Tarakeeb Training center.
- Program on international teaching in ESI.
COMPUTER EXPERIENCE SUMMARY:
- Operating systems: Windows XP, 2000, 98, ME, 95. 7 and Mac
- Software packages: Microsoft Office 2007 (Word, Excel, PowerPoint, Access)
- Internet Searching, Reporting Forums Design, Presentation Skills.
LANGUAGES:
- Arabic: Mother Tongue.
- English: Excellent (speaking & writing).
- Italian: Fair.
Communication Skills
- Developing personal skills to take more responsibilities.
- Responsible, ambitious, and eager to learn.
- Hard working person with a thrust to excel and learn.
- Analytical Talent.
- Solving Problems.
- Fast Learner.
- Ability to work individually or within teamwork.
- Ability to work under pressure.
- Tactful in handling people.
- Outgoing.
PERSONAL INFORMATION:
- Marital Status: single.
- Nationality: Egyptian.
- Date of birth: 28/9/1991 .
- Telephone: (002)02-35857531
- Cellular Phone: (002) 01099188050.
- ID number: 29109282104645.
- E-mail: nehal.soliman24@gmail.com