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Negotiations
&
Conflict Management
N&CM@MAJORSAIF
KHANDAKER SAIFUL ISLAM
Head of People & Change Management
Rural Services Foundation
majorsaif@gmail.com
N&CM@MAJORSAIF
N&CM@MAJORSAIF
Introduction
N&CM@MAJORSAIF
LEARNING OBJECTIVES
N&CM@MAJORSAIF
 Conflict
 Management
 Level of Conflicts
 Conflict Management
 Style of Conflict Management
 Characteristics of Negotiations
 Key Steps in Negotiating Process
Myth
&
Reality
N&CM@MAJORSAIF
All conflicts are harmful and
must be avoided.
Conflicts is natural, inevitable, so,
acceptable.
Positive, absolutely necessary
for effectual group performance.
definitions
N&CM@MAJORSAIF
DEFINITIONS
N&CM@MAJORSAIF
CONFLICT:
Interaction of persons who perceive incompatible goals
and interference from one another in achieving those
goals
NEGOTIATION:
A process in which two or more parties attempt to reach
acceptable agreement in a situation characterized by some
level of disagreement.
MANAGEMENT:
the process of dealing with or controlling things or
people.
LEVELS OF CONFLICT
N&CM@MAJORSAIF
The five levels of conflict are:
 intrapersonal
 Interpersonal
 Intragroup
 Intergroup
 Intraorganizational
CONFLICT MANAGEMENT
N&CM@MAJORSAIF
CONFLICT can turn to be a PLUS while managed well.
 Prevent stagnation
 Stimulus creativity
 Releases tension
 Initiates seeds of change
INADEQUATE OR EXCESSIVE conflict may create
hindrance to group efficiency.
STYLES OF CONFLICT MANAGEMENT
N&CM@MAJORSAIF
Competing Collaborating
Avoiding
Avoiding
Accommodating
Compromising
A
s
s
e
r
t
i
v
e
n
e
s
s
Cooperation High
High
Low
N&CM@MAJORSAIF
Khun and Poole's model (2000)
 Distributive
 Integrative
DeChurch and Marks (2001)
 Activeness
 Agreeableness
STYLES OF CONFLICT MANAGEMENT
CHARACTERISTICS OF NEGOTIATION
N&CM@MAJORSAIF
There are many, few are:
 Minimum two, may be more parties
 Expectation of positive outcome
 Having pre-determined goals
 Incompatibility is the difficulty
 All understand the purpose
 Believe to be satisfactory
 Willing to compromise
 Goals are not shared
KEY STEPS IN NEGOTIATION
N&CM@MAJORSAIF
There are 5
 Preparation & planning
 Definition and ground rules
 Clarification and justification
 Bargaining and problem solving
 Closure and implementation
ISSUES IN NEGOTIATION
N&CM@MAJORSAIF
There are some;
 Personality traits
 Gender difference
 Cultural orientation
 Third party negotiation:
 Mediator
 Arbitrator
 Counselor
 Consultant
 You may consider even more…….
EXERCISE
NEGOTIATION AND CONFLICT MANAGEMENT
YOUR TIME
N&CM@MAJORSAIF
THANK YOU
N&CM@MAJORSAIF

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Negotiation & conflict management