การพัฒนาระบบตรวจเยี่ยมสำหรับการประเมินตนเอง โดยใช้โมเดลเซกิ กรณีศึกษามหาวิทยาลัยเนชั่น จังหวัดลำปาง A Development of Peer Visit System for Self Assessment by SECI Model : A Case Study of Nation University

1. š‡´—¥n°
Šµœª·‹´¥¤¸ª´˜™»ž¦³­Š‡r Á¡ºÉ°¡´•œµ¦³´œš¹„Ÿ¨„µ¦
˜¦ª‹Á¥¸É¥¤‡»–£µ¡„µ¦«¹„¬µ ˜µ¤Á„–”rž¦³„´œ‡»–£µ¡
„µ¦«¹„¬µ…°Š ­„°. ¨³­¤«. Á¡ºÉ°¡´•œµ¦³¦µ¥ŠµœŸ¨„µ¦
˜¦ª‹Á¥¸É¥¤…°Š„¦¦¤„µ¦˜¦ª‹Á¥¸É¥¤Äœ¦³—´‡–³ª·µ ÁžÈœ
„¦–¸«¹„¬µ¤®µª·š¥µ¨´¥Áœ´Éœ ¤¸„¨»n¤˜´ª°¥nµŠš¸Éčoª·›¸Á¨º°„
ÁŒ¡µ³Á‹µ³‹Š‹Îµœªœ 5 „¨»n¤ ž¦³„°—oª¥Ÿ¼o¦·®µ¦ ¨³
®œnª¥Šµœš¸É¦´Ÿ·—°„µ¦ž¦³„´œ‡»–£µ¡„µ¦«¹„¬µ
Ÿ¼o¦´Ÿ·—°°Š‡rž¦³„°‡»–£µ¡¦³—´¤®µª·š¥µ¨´¥ »‡¨µ„¦
Äœ‡–³ª·µš¸É¦´Ÿ·—°°Š‡rž¦³„° ®œnª¥Šµœš¸É¦´Ÿ·—°
˜´ªnŠ¸Ê ¨³Ÿ¼ož¦³Á¤·œ£µ¥Äœ Á‡¦ºÉ°Š¤º°š¸Éčo¡´•œµ¦³‡º°
Á‡¦ºÉ°Š¦·„µ¦°µžµÁn ˜´ªÂž¨£µ¬µ¡¸Á°¡¸ Á°Â‹È„Žr ¨³¦³
“µœ…o°¤¼¨¤µ¥Á°­‡·ªÂ°¨ ¨oª—εÁœ·œ„µ¦¡´•œµ¦³
“µœ…o°¤¼¨Ã—¥Äo„µ¦‹´—„µ¦‡ªµ¤¦¼o˜µ¤Ã¤Á—¨ÁŽ„· (SECI
Model) ž¦³„°—oª¥ „µ¦Â¨„Áž¨¸É¥œÁ¦¸¥œ¦¼o (Socialization)
„µ¦­„´—‡ªµ¤¦¼o°°„‹µ„˜´ª‡œ (Externalization) „µ¦‡ª¦ª¤
‡ªµ¤¦¼o (Combination) ¨³ „µ¦Ÿœ¹„ ´ Š‡ªµ¤¦¼o
(Internalization) ¨oªÄož¦³Á¤·œ‡ªµ¤¡¹Š¡°Ä‹˜n°„µ¦
°¦¤„µ¦ÄoŠµœÃž¦Â„¦¤˜oœÂ ¨³£µ¥®¨´Š„µ¦ÄoŠµœ
¦³Ã—¥Ÿ¼o˜¦ª‹Á¥¸É¥¤ Šµœš¸É¡´•œµ…¹ÊœÄo„´„µ¦˜¦ª‹Á¥¸É¥¤
¦³—´‡–³ª·µ˜µ¤¦nµŠ¦µ¥Šµœ„µ¦ž¦³„´œ‡»–£µ¡„µ¦«¹„¬µž¸
„µ¦«¹„¬µ 2555 ×¥¨´„¬–³‡Îµ˜°ÁžÈœ¤µ˜¦µ­nªœž¦³¤µ–‡nµ
5 ¦³—´ ¡ªnµ Ÿ¨ž¦³Á¤·œ‡ªµ¤¡¹Š¡°Ä‹˜n°°¦¤„µ¦ÄoŠµœ
¦³“µœ…o°¤¼¨„µ¦˜¦ª‹Á¥¸É¥¤Ã—¥¦ª¤°¥¼n¦³—´¤µ„ (xØ =3.94,
S.D.=0.46) ¨³Ÿ¨„µ¦ž¦³Á¤·œ‡ªµ¤¡¹Š¡°Ä‹˜n°„µ¦ÄoŠµœ
¦³ °¥¼n¦³—´¤µ„ (xØ =3.65, S.D.=0.64) Ž¹ÉŠ­¦»žÅ—oªnµ¦³š¸É
¡´•œµ…¹Êœ˜°­œ°Š‡ªµ¤¡¹Š¡°Ä‹…°ŠŸ¼o˜¦ª‹Á¥¸É¥¤Å—o
‡Îµ­Îµ‡´: „µ¦˜¦ª‹Á¥¸É¥¤ Ÿ¼o˜¦ª‹Á¥¸É¥¤ „µ¦ž¦³„´œ‡»–£µ¡
Á„–”rž¦³Á¤·œ‡»–£µ¡„µ¦«¹„¬µ
Abstract
The objective of this operational research is to
develop the peer visit system for the quality assessment
system that is supported the internal and external
indicators. It will help the inspector to generate the
suggestion report. The system will be used as the case
study of Nation University. The data sampling is divided
into 5 groups, consisting of administrator, assessors,
faculties, key performance indicator owner and peer visit
committee. The system development tools are Apache
Server, PHP Interpreter, AJAX and MySQL Database.
Another tool for knowledge management process is SECI
model that consist 4 sub-processes of socialization,
externalization, combination and internalization. 5-scale
rating questionnaire is collected to evaluate system
performance in 2 times. This system was served for peer
visit inspector in all faculties in 2012. The evaluation
„µ¦¡´•œµ¦³˜¦ª‹Á¥¸É¥¤­Îµ®¦´„µ¦ž¦³Á¤·œ˜œÁ°Š
ץčoäÁ—¨ÁŽ„·„¦–¸«¹„¬µ¤®µª·š¥µ¨´¥Áœ´Éœ ‹´Š®ª´—¨ÎµžµŠ
A Development of Peer Visit System for Self Assessment
by SECI Model : A Case Study of Nation University
»¦·œš¦r ¦»‹‹œ¡´œ›»r (Burin Rujjanapan)
‡–³Áš‡ÃœÃ¨¥¸­µ¦­œÁš« ¤®µª·š¥µ¨´¥Áœ´Éœ
thaiall@hotmail.com
299
The Tenth National Conference on Computing and Information Technology NCCIT2014

2. result of training's satisfaction is high with a mean of
3.94 and standard deviation of 0.46. The evaluation
result of system’s satisfaction is high with a mean of 3.65
and standard deviation of 0.64. It is concluded that the
system performance can satisfy the peer visit inspectors.
Keywords: Peer visit, Inspector, Quality Assurance,
Quality Indicator
1. šœÎµ
­™µ´œ„µ¦«¹„¬µÄœž¦³Áš«Åš¥˜o°Š‹´—„µ¦«¹„¬µÄ®o¤¸
‡»–£µ¡¤µ˜¦“µœ Á¡ºÉ°˜°­œ°Š˜n°Á‹˜œµ¦¤–r®nŠ
¡¦³¦µ´´˜·„µ¦«¹„¬µÂ®nŠµ˜· ¡.«.2542 ÁžÈœÅž˜µ¤
˜´ªnŠ¸Êš¸É‹´—šÎµ…¹ÊœÃ—¥­Îµœ´„Šµœ¦´¦°Š¤µ˜¦“µœÂ¨³ž¦³Á¤·œ
‡»–£µ¡„µ¦«¹„¬µ (­¤«.) ¨³­Îµœ´„Šµœ‡–³„¦¦¤„µ¦„µ¦
°»—¤«¹„¬µ (­„°.) ×¥Ÿ¨„µ¦ž¦³Á¤·œ­³šo°œ™¹Š‡»–£µ¡˜µ¤
Á„–”rš¸É„ε®œ—…¹Êœ
¤®µª·š¥µ¨´¥Áœ´ÉœÅ—o‹´—šÎµ¦µ¥Šµœ„µ¦ž¦³Á¤·œ˜œÁ°ŠÁ¡ºÉ°
¦´„µ¦ž¦³Á¤·œ‡»–£µ¡£µ¥œ°„ž¦³‹Îµž¸„µ¦«¹„¬µ 2549 ‹µ„
¦µ¥Šµœ„µ¦ž¦³Á¤·œ‡»–£µ¡£µ¥œ°„ [1] Å—o¤¸…o°Á­œ°Âœ³Â¨³
š·«šµŠ„µ¦¡´•œµÁ¦nŠ—nªœ…°Š­™µ´œ ªnµ¤®µª·š¥µ¨´¥‡ª¦
¡´•œµ“µœ…o°¤¼¨ Á„–”r ¨³Ážo µ®¤µ¥ Á¡ºÉ°„µ¦ž¦³„´œ‡»–£µ¡
„µ¦«¹„¬µ˜µ¤˜´ªnŠ¸Ê
Ÿ¨„µ¦ž¦³Á¤·œÄœž¸˜n°¤µ™¹Šž´‹‹»´œ¥´Š˜o°Š¤¸„µ¦¡´•œµÄ®o
­¼Š…¹Êœ „µ¦Á¡·É¤¦³Â¨³„¨Å„Äœ„µ¦‡ª‡»¤‡»–£µ¡
‹ÎµÁžÈœ˜o°ŠÅ—o¦´„µ¦­œ´­œ»œ‹µ„š»„¦³—´Á·Š¼¦–µ„µ¦ „µ¦
Á¡·É¤¦³˜¦ª‹Á¥¸É¥¤„n°œš¸É‡–³ª·µ‹³‹´—šÎµ¦µ¥Šµœ„µ¦
ž¦³Á¤·œ˜œÁ°ŠŒ´­¤¼¦–r ÁžÈœ„¨Å„š¸ÉšÎµÄ®oÁ„·—„µ¦¡´•œµ
¨³¤¸„µ¦Â¨„Áž¨¸É¥œÁ¦¸¥œ¦¼o „µ¦ÄoÁš‡ÃœÃ¨¥¸­µ¦­œÁš«ÁžÈœ
­·ÉŠš¸É‹³šÎµÄ®o„µ¦Å®¨ªœÁžÈ œªŠ‹¦…°Š…o°Á­œ°Âœ³Â¨³
­µ¦­œÁš«¤¸ž¦³­·š›·£µ¡¥·ÉŠ…¹Êœ
‹¹ŠÁžÈ œš¸É¤µ…°Š„µ¦¡´•œµ¦³˜¦ª‹Á¥¸É¥¤Ã—¥¤¸
ª´˜™»ž¦³­Š‡rÁ¡ºÉ°¡´•œµ¦³´œš¹„Ÿ¨„µ¦˜¦ª‹Á¥¸É¥¤‡»–£µ¡
„µ¦«¹„¬µ ˜µ¤Á„–”rž¦³„´œ‡»–£µ¡„µ¦«¹„¬µ…°Š ­„°. ¨³
­¤«. Á¡ºÉ°¡´•œµ¦³¦µ¥ŠµœŸ¨„µ¦˜¦ª‹Á¥¸É¥¤…°Š„¦¦¤„µ¦
˜¦ª‹Á¥¸É¥¤Äœ¦³—´‡–³ª·µ Ž¹ÉŠ‹³Å—o¦³˜¦ª‹Á¥¸É¥¤š¸É
­œ´­œ»œ„µ¦‹´—šÎµ¦µ¥Šµœ„µ¦ž¦³Á¤·œ˜œÁ°ŠŒ´­¤¼¦–r
°¥nµŠÁžÈœ¦³
2. ª¦¦–„¦¦¤š¸ÉÁ„¸É¥ª…o°Š
2.1 „µ¦ž¦³„´œ‡»–£µ¡
¡¦³¦µ´´˜·„µ¦«¹„¬µÂ®nŠµ˜· ¡.«.2542 „oÅ…Á¡·É¤Á˜·¤
(Œ´š¸É 2) ¡.«.2545 Å—o„ε®œ—‹»—¤»nŠ®¤µ¥…°Š„µ¦‹´—
„µ¦«¹„¬µš¸É¤»nŠÁœoœ‡»–£µ¡Â¨³¤µ˜¦“µœ ×¥„ε®œ—
¦µ¥¨³Á°¸¥—ŪoÄœ®¤ª— 6 ¤µ˜¦“µœÂ¨³„µ¦ž¦³„´œ‡»–£µ¡
„µ¦«¹„¬µ Ž¹ÉŠž¦³„°—oª¥ “¦³„µ¦ž¦³„´œ‡»–£µ¡
„µ¦«¹„¬µ£µ¥Äœ” ¨³ “¦³„µ¦ž¦³„´œ‡»–£µ¡„µ¦«¹„¬µ
£µ¥œ°„” Á¡ºÉ°ÄoÁžÈœ„¨Å„Äœ„µ¦Ÿ—»Š¦´„¬µ‡»–£µ¡Â¨³
¤µ˜¦“µœ…°Š­™µ´œ°»—¤«¹„¬µ [2]
„µ¦ž¦³„´œ‡»–£µ¡„µ¦«¹„¬µ£µ¥Äœ ÁžÈœ„µ¦­¦oµŠ¦³
¨³„¨Å„Äœ„µ¦‡ª‡»¤ ˜¦ª‹­°Â¨³ž¦³Á¤·œ„µ¦
—εÁœ·œŠµœ…°Š­™µœ«¹„¬µÄ®oÁžÈœÅž˜µ¤œÃ¥µ¥ Ážo µ®¤µ¥
¨³¦³—´‡»–£µ¡˜µ¤¤µ˜¦“µœš¸É„ε®œ— ×¥®œnª¥Šµœ˜oœ
­´Š„´—¨³­™µœ«¹„¬µ„ε®œ—Ä®o¤¸¦³„µ¦ž¦³„´œ‡»–£µ¡
£µ¥Äœ­™µœ«¹„¬µ Ä®o™º°ªnµ„µ¦ž¦³„´œ‡»–£µ¡£µ¥ÄœÁžÈœ­nªœ
®œ¹ÉŠ…°Š„¦³ªœ„µ¦¦·®µ¦„µ¦«¹„¬µš¸É˜o°Š—εÁœ·œ„µ¦°¥nµŠ
˜n°ÁœºÉ°Š ¤¸„µ¦‹´—šÎµ¦µ¥Šµœž¦³‹Îµž¸š¸ÉÁžÈœ¦µ¥Šµœ„µ¦ž¦³Á¤·œ
‡»–£µ¡£µ¥ÄœÁ­œ°˜n°®œnª¥Šµœ˜oœ­´Š„´— ¨³Áž· —ÁŸ¥˜n°
­µ›µ¦–œÁ¡ºÉ°œÎµÅž­¼n„µ¦¡´•œµ‡»–£µ¡Â¨³¤µ˜¦“µœ
„µ¦«¹„¬µÂ¨³¦°Š¦´„µ¦ž¦³„´œ‡»–£µ¡„µ¦«¹„¬µ£µ¥œ°„
„µ¦ž¦³Á¤·œ‡»–£µ¡„µ¦«¹„¬µ£µ¥Äœ ®¤µ¥™¹Š „µ¦
—εÁœ·œ„µ¦˜µ¤¦³ž¦³Á¤·œ‡»–£µ¡˜µ¤Á„–”rš¸É„ε®œ—×¥
­Îµœ´„Šµœ‡–³„¦¦¤„µ¦„µ¦°»—¤«¹„¬µ (­„°.) Ž¹ÉŠÁ„–”r¤»nŠÁœoœ
„µ¦­³šo°œ‡»–£µ¡—oµœ¦³Â¨³„¨Å„ ¨³„¦³ªœ„µ¦‹´—
„µ¦«¹„¬µ Ž¹ÉŠž¦³„°—oª¥ 9 °Š‡rž¦³„°‡»–£µ¡
„µ¦ž¦³Á¤·œ‡»–£µ¡„µ¦«¹„¬µ£µ¥œ°„ [3] ®¤µ¥™¹Š „µ¦
—εÁœ·œ„µ¦˜µ¤¦³ž¦³Á¤·œ‡»–£µ¡˜µ¤Á„–”rš¸É„ε®œ—×¥
­Îµœ´„Šµœ¦´¦°Š¤µ˜¦“µœÂ¨³ž¦³Á¤·œ‡»–£µ¡„µ¦«¹„¬µ
(­¤«.) Ž¹ÉŠÁ„–”r˜nµŠ Ç ¤»nŠÁœoœ„µ¦­³šo°œ‡»–£µ¡—oµœŸ¨¨´¡›r
300
The Tenth National Conference on Computing and Information Technology NCCIT2014

3. ‹µ„¦³„µ¦‹´—„µ¦«¹„¬µ Ž¹ÉŠž¦³„°—oª¥ 18 ¤µ˜¦“µœ ¨³
Äœž¸„µ¦«¹„¬µ 2555 Å—o™¼„ž¦´Ä®o¤¸„µ¦¦µ¥Šµœ¦nª¤„´Á„–”r
…°Š ­„°. £µ¥Ä˜o„¦³ªœ„µ¦š¸É˜o°Š—εÁœ·œ„µ¦ž¦³‹Îµž¸
2.2 äÁ—¨ ¨³Á‡¦ºÉ°Š¤º°
äÁ—¨ÁŽ„· (SECI Model) [4] ‡º° Ÿœ£µ¡Â­—Š
‡ªµ¤­´¤¡´œ›r„µ¦®¨°¤¦ª¤‡ªµ¤¦¼oÄœ°Š‡r„¦¦³®ªnµŠ‡ªµ¤¦¼o ´Š
¨¹„ (Tacit Knowledge) „´‡ªµ¤¦¼o´—‹oŠ (Explicit
Knowledge) Äœ 4 „¦³ªœ„µ¦ Á¡ºÉ°¥„¦³—´‡ªµ¤¦¼oÄ®o­¼Š…¹Êœ
°¥nµŠ˜n°ÁœºÉ°ŠÁžÈ œª´‘‹´„¦ Á¦·É¤‹µ„„µ¦Â¨„Áž¨¸É¥œÁ¦¸¥œ¦¼o
(Socialization) „µ¦­„´—‡ªµ¤¦¼o°°„‹µ„˜´ª‡œ
(Externalization) „µ¦‡ª¦ª¤‡ªµ¤¦¼o (Combination) ¨³
„µ¦Ÿœ¹„ ´Š‡ªµ¤¦¼o (Internalization) ¨³ªœ„¨´¤µÁ¦·É¤˜oœ
šÎµŽÎʵš¸É„¦³ªœ„µ¦Â¦„ Á¡ºÉ°¡´•œµ„µ¦‹´—„µ¦‡ªµ¤¦¼oÄ®oÁžÈœ
Šµœž¦³‹Îµš¸É¥´ÉŠ¥ºœ
£µ¬µ¡¸Á°¡¸ (PHP Language) [5] ‡º° £µ¬µ‡°¤¡·ªÁ˜°¦r
ž¦³Á£šÃ°Á¡œšrŽ°¦rš (Open Source Computer Language)
­Îµ®¦´¡´•œµÁªÈÁ¡‹ÂÅ—œµ¤·„ (Dynamic Webpage) Á¤ºÉ°
Á‡¦ºÉ°Š¦·„µ¦Å—o¦´‡Îµ¦o°Š‹µ„Ÿ¼očo„È‹³­nŠÄ®o„´˜´ªÂž¨£µ¬µšÎµ
®œoµš¸Éž¦³¤ª¨Ÿ¨Â¨³­nŠ…o°¤¼¨„¨´Åž¥´ŠÁ‡¦ºÉ°Š‡°¤¡·ªÁ˜°¦r
…°ŠŸ¼očoš¸É¦o°Š…° Äœ¦¼ž…°Š£µ¬µÁ°š¸Á°È¤Â°¨ £µ¡ ®¦º°Â¢o¤
°·Á¨È„š¦°œ·„­r°ºÉœÄ— ¨´„¬–³…°Š£µ¬µ¤¸¦µ„“µœ¤µ‹µ„£µ¬µŽ¸
ÁžÈœ£µ¬µš¸É­µ¤µ¦™¡´•œµÄ®očoŠµœÂÃ˜o˜°„´Ÿ¼očoÅ—o
2.3 Šµœª·‹´¥š¸ÉÁ„¸É¥ª…o°Š
°´‹Œ¦µ „oª¨³Á°¸¥— ¨³Ÿ»­—¸ »¦°— [6] šÎµ„µ¦«¹„¬µ
ª·‹´¥ Á¦ºÉ°Š „µ¦‹´—„µ¦°Š‡r‡ªµ¤¦¼oÁ·Š‡ªµ¤®¤µ¥Ã—¥ÄoäÁ—¨
Á°­°¸Ž¸Å°­Îµ®¦´˜¦ª‹­°´¸‡°¤¡·ªÁ˜°¦r Á¡ºÉ°¡´•œµ¦³
„µ¦‹´—„µ¦‡ªµ¤¦¼o­Îµ®¦´˜¦ª‹­°´¸‡°¤¡·ªÁ˜°¦r
„¦–¸«¹„¬µ „¦¤˜¦ª‹´¸­®„¦–r ×¥­¦oµŠ“µœ‡ªµ¤¦¼o°°œ
Ú襸Ĝ¦¼žÂÃ—Á¤œ°°œÃšÃ¨¥¸ ¨oªÂž¨ŠÅžÁžÈœ£µ¬µ
Á°È„ŽrÁ°È¤Â°¨¦°Š¦´„µ¦‡oœ‡ºœÁ·Š‡ªµ¤®¤µ¥ čoÁ‡¦ºÉ°Š¤º°‡º°
ަ„¦¤Ã±ÃŽ °°œÃšÃ¨¥¸ °¸—·Á˜°¦r (Hozo-Ontology
editor) ¤¸ª·›¸„µ¦—εÁœ·œŠµœª·‹´¥ 3 …´Êœ˜°œ‡º° 1) „µ¦ª·Á‡¦µ³®r
¨³°°„¦³‹´—„µ¦°Š‡r‡ªµ¤¦¼oץčoäÁ—¨Á°­°¸Ž¸Å°
2) „µ¦¡´•œµ“µœ‡ªµ¤¦¼o¨³¦³„µ¦‹´—„µ¦°Š‡r‡ªµ¤¦¼o
3) „µ¦š—­°¦³ ×¥ž¦³Á¤·œ‡»–£µ¡—oª¥ª·›¸„µ¦Â
¨È‡È°„Žr (Black box testing) ¤¸Ÿ¨ž¦³Á¤·œÃ—¥Ÿ¼oÁ¸É¥ªµ
Äœ¦³—´—¸ ‡nµÁŒ¨¸É¥ 4.16 ¨³­nªœÁ¸É¥ŠÁœ¤µ˜¦“µœ 0.63 ¤¸
Ÿ¨ž¦³Á¤·œÃ—¥Ÿ¼očoÄœ¦³—´—¸ ‡nµÁŒ¨¸É¥ 4.12 ¨³­nªœÁ¸É¥ŠÁœ
¤µ˜¦“µœ 0.64 Ž¹ÉŠ­¦»žÅ—oªnµ“µœ‡ªµ¤¦¼o°°œÃšÃ¨¥¸Â¨³¦³
­µ¦­œÁš«š¸É¡´•œµ…¹Êœ­µ¤µ¦™‹´—„µ¦°Š‡r‡ªµ¤¦¼oÅ—o°¥nµŠ
Á®¤µ³­¤
–´“¡¨ ­¤¼¦–r ¨³œ¨·œ£´­¦r ž¦ª´•œrž¦¸¥„¦ [7]
šÎµ„µ¦«¹„¬µª·‹´¥ Á¦ºÉ°Š ¦³„µ¦‹´—„µ¦‡ªµ¤¦¼o—oµœÁš‡ÃœÃ¨¥¸
­µ¦­œÁš« „¦–¸«¹„¬µ­Îµœ´„Šµœž¨´—„¦³š¦ªŠ„µ¦‡¨´Š Á¡ºÉ°
¡´•œµ¦³™µ¤˜°—oµœÁš‡ÃœÃ¨¥¸­µ¦­œÁš«ŸnµœÁªÈ
°¡¡¨·Á‡´Éœ ץčoÁš‡œ·‡„µ¦‹´—„µ¦‡ªµ¤¦¼o—oª¥Ã¤Á—¨ž¨µš¼
(Tuna Model) š¸É¤¸ 3 ­nªœ‡º° 1) „µ¦¦ª¦ª¤Â¨³‹´—Á„ȝ‡ªµ¤¦¼o
Â¥„®¤ª—®¤¼n—oµœÁš‡ÃœÃ¨¥¸­µ¦­œÁš« (KV=Knowledge
Vision) 2) „µ¦„¦³‹µ¥‡ªµ¤¦¼o (KS=Knowledge Sharing)
3) „µ¦Á„ȝÁ…oµ‡¨´Š‡ªµ¤¦¼o (KA=Knowledge Assets) ¤¸ª·›¸„µ¦
—εÁœ·œŠµœª·‹´¥ 2 …´Êœ˜°œ‡º° 1) „µ¦ª·Á‡¦µ³®r¨³°°„
¦³ 2) „µ¦¡´•œµ¦³ ¤¸Ÿ¨ž¦³Á¤·œ‡ªµ¤¡¹Š¡°Ä‹Ã—¥
Ÿ¼oÁ¸É¥ªµÄœ¦³—´—¸ ‡nµÁŒ¨¸É¥ 4.46 ¨³­nªœÁ¸É¥ŠÁœ¤µ˜¦“µœ
0.23 ¤¸Ÿ¨ž¦³Á¤·œÃ—¥Ÿ¼očoÄœ¦³—´—¸ ‡nµÁŒ¨¸É¥ 3.89 ¨³­nªœ
Á¸É¥ŠÁœ¤µ˜¦“µœ 0.86 Ž¹ÉŠ­¦»žÅ—oªnµ¦³­µ¤µ¦™œÎµÅž
ž¦³¥»„˜rčoŠµœÅ—o‹¦·ŠÂ¨³nª¥Äœ„µ¦™nµ¥š°—‡ªµ¤¦¼oÅ—o°¥nµŠ¤¸
ž¦³­·š›·£µ¡
„·˜˜·¥µ ­¸°n°œ [8] šÎµ„µ¦«¹„¬µª·‹´¥Á„¸É¥ª„´Ã¤Á—¨Á·Š
­µÁ®˜»ž¦³­·š›·Ÿ¨„µ¦ž¦³„´œ‡»–£µ¡£µ¥Äœ­Îµ®¦´„¨»n¤­µ…µ
ª·š¥µ«µ­˜¦r­»…£µ¡ ×¥­´ŠÁ‡¦µ³®rŠµœª·‹´¥š´ÊŠÄœÂ¨³
˜nµŠž¦³Áš« ¡ªnµ ž´‹‹´¥š¸É­nŠŸ¨˜n°ž¦³­·š›·Ÿ¨…°Š„µ¦
ž¦³„´œ‡»–£µ¡„µ¦«¹„¬µ Å—o„n ‡»–¨´„¬–³…°Š»‡¨µ„¦—oµœ
‡ªµ¤˜¦³®œ´„™¹Š‡ªµ¤­Îµ‡´Â¨³„µ¦¤¸š´«œ‡˜·š¸É—¸˜n°„µ¦
ž¦³„´œ‡»–£µ¡£µ¥Äœ „µ¦šÎµŠµœÁžÈœš¸¤ „µ¦ ¹„°¦¤¡´•œµ
»‡¨µ„¦ ‡ªµ¤¡¦o°¤—oµœš¦´¡¥µ„¦š´ÊŠ—oµœ‹Îµœªœ»‡¨µ„¦
Šž¦³¤µ– ª´­—»°»ž„¦–r¨³¦³Áš‡ÃœÃ¨¥¸­µ¦­œÁš«
ǦŠ­¦oµŠ°Š‡r„¦Â¨³„µ¦„ε®œ—Ä®o¤¸Ÿ¼o¦´Ÿ·—°Äœ„µ¦
—εÁœ·œŠµœž¦³„´œ‡»–£µ¡ ª´•œ›¦¦¤‡»–£µ¡ £µª³Ÿ¼oœÎµ…°Š
301
The Tenth National Conference on Computing and Information Technology NCCIT2014

4. Ÿ¼o¦·®µ¦ ¨³…œµ—…°Š°Š‡r„¦ ­nªœž¦³­·š›·Ÿ¨„µ¦ž¦³„´œ
‡»–£µ¡„µ¦«¹„¬µ¤¸ 2 ­nªœ‡º° ž¦³­·š›·Ÿ¨¦³®ªnµŠšµŠ Å—o„n
„µ¦¦·®µ¦‹´—„µ¦Â„¦³‹µ¥°Îµœµ‹ „µ¦‹´—„µ¦Á¦¸¥œ„µ¦­°œ
š¸ÉÁœoœŸ¼oÁ¦¸¥œÁžÈœ­Îµ‡´ „µ¦ž’·´˜·ŠµœÂªŠ‹¦‡»–£µ¡ ¨³
‡ªµ¤¡¹Š¡°Ä‹ÄœŠµœ…°Š»‡¨µ„¦ ­Îµ®¦´ž¦³­·š›·Ÿ¨­»—šoµ¥
Å—o„n „µ¦¦¦¨»¡´œ›„·‹…°Š­™µ´œ
Á¤ºÉ°«¹„¬µ‹µ„Šµœª·‹´¥š¸ÉÁ„¸É¥ª…o°Š ‹¹ŠÅ—oÁ¡·É¤„¨Å„„µ¦˜¦ª‹
Á¥¸É¥¤Â¨³ÄoäÁ—¨ÁŽ„·…´Á‡¨ºÉ°œ„¦³ªœ„µ¦Äœ„µ¦¡´•œµ
¦³ Á¡ºÉ°Ä®oÁ„·—„µ¦‹´—„µ¦‡ªµ¤¦¼oÅž­œ´­œ»œ„µ¦‹´—šÎµ
¦µ¥Šµœ„µ¦ž¦³Á¤·œ˜œÁ°Šš¸É­¤¼¦–r
3. ª·›¸„µ¦—εÁœ·œ„µ¦ª·‹´¥
3.1 «¹„¬µ…o°¤¼¨ÁºÊ°Š˜oœ
3.1.1 ¦ª¦ª¤…o°¤¼¨‹µ„Á°„­µ¦ ¨³­´¤£µ¬–r
Ÿ¼oÁ„¸É¥ª…o°Šš´ÊŠš¸¤ª·‹´¥Â¨³Ÿ¼o¤¸šµš­Îµ‡´˜n°Šµœž¦³„´œ
‡»–£µ¡„µ¦«¹„¬µ šÎµ‡ªµ¤Á…oµÄ‹˜n°„·‹„¦¦¤ …o°¤¼¨Â¨³
ž¦³Á—Èœž´®µ ×¥¤¸Á°„­µ¦­Îµ‡´‡º° ‡¼n¤º°„µ¦ž¦³„´œ‡»–£µ¡
„µ¦«¹„¬µ ¨³¦µ¥Šµœ„µ¦ž¦³Á¤·œ˜œÁ°Šš¸ÉŸnµœ¤µ [1]
£µ¡š¸É 1 : „µ¦ÁºÉ°¤Ã¥Š®¨´„“µœ
3.1.2 ž¦³µ„¦ ‡º° °µ‹µ¦¥r¨³Á‹oµ®œoµš¸É‹Îµœªœ 88
‡œ ¤¸„¨»n¤˜´ª°¥nµŠž¦³„°—oª¥ Ÿ¼o¦·®µ¦ ¨³®œnª¥Šµœš¸É
¦´Ÿ·—°„µ¦ž¦³„´œ‡»–£µ¡„µ¦«¹„¬µ‹Îµœªœ 7 ‡œ
Ÿ¼o¦´Ÿ·—°°Š‡rž¦³„°‡»–£µ¡¦³—´¤®µª·š¥µ¨´¥‹Îµœªœ 8
‡œ »‡¨µ„¦Äœ‡–³ª·µš¸É¦´Ÿ·—°°Š‡rž¦³„°‹Îµœªœ 10
‡œ ®œnª¥Šµœš¸É¦´Ÿ·—°˜´ªnŠ¸Ê‹Îµœªœ 5 ‡œ ¨³Ÿ¼ož¦³Á¤·œ
£µ¥Äœ 5 ‡œ
3.2 „¦³ªœ„µ¦‹´—„µ¦‡ªµ¤¦¼o
„µ¦¡´•œµ¦³Äo„¦³ªœ„µ¦‹´—„µ¦‡ªµ¤¦¼o˜µ¤Ã¤Á—¨
ÁŽ„· (SECI Model) ‡¦°‡¨»¤ªŠ‹¦„µ¦¡´•œµ¦³ (SDLC)
×¥Á¦·É¤‹µ„„µ¦Â¨„Áž¨¸É¥œÁ¦¸¥œ¦¼oš¸ÉœÎµÅž­¼n„µ¦­¦oµŠÃž¦Â„¦¤
˜oœÂ (Prototype) ¨oª‹´—Áªš¸°¦¤Ä®oš—¨°ŠÄo œÎµŸ¨„µ¦
čo¨³…o°Á­œ°Âœ³Åžž¦´ž¦»Š¦³ ®¨´Š¤¸„µ¦ÄoŠµœ¦³
¨oª ‡–³ª·µ„È‹³œÎµ…o°¤¼¨Äœ¦³Åž¡´•œµ‡ªµ¤¦¼o£µ¥Äœ
‡–³ª·µ ¨³¦´„µ¦ž¦³Á¤·œ‹µ„Ÿ¼ož¦³Á¤·œ ¨oªœÎµ
…o°Á­œ°Âœ³„¨´Åž‹´—Áªš¸Á¦¸¥œ¦¼o£µ¥Äœ‡–³ª·µ˜n°Åž
3.3 ª·Á‡¦µ³®r¨³°°„¦³ŠµœÄ®¤n
„µ¦ª·Á‡¦µ³®r¦³Äoª·›¸«¹„¬µ‹µ„‡¼n¤º°„µ¦ž¦³„´œ
‡»–£µ¡£µ¥ÄœÂ¨³£µ¥œ°„ ×¥°°„˜µ¤š§¬‘¸¦³
“µœ…o°¤¼¨Á·Š­´¤¡´œ›r Á„ȝ…o°¤¼¨Äœ¤µ¥Á°­‡·ªÂ°¨ ¡´•œµ
ަ„¦¤—oª¥£µ¬µ¡¸Á°¡¸ ¨³Áš‡œ·‡Á°Â‹È„Žr šÎµ„µ¦¡´•œµ
ަ„¦¤ œÎµÁ­œ°˜n°Ÿ¼o˜¦ª‹Á¥¸É¥¤ ‡–³ª·µ ¨³Ÿ¼oÁ„¸É¥ª…o°Š
£µ¡š¸É 2 : „µ¦¼¦–µ„µ¦Â¢o¤°·Á¨È„š¦°œ·„­r
3.4 Á„ȝ…o°¤¼¨‡ªµ¤¡¹Š¡°Ä‹˜n°„µ¦ÄoŠµœÃž¦Â„¦¤
Á…oµÁ„ȝ…o°¤¼¨‹µ„‡–³ª·µ ¨³Ÿ¼ož¦³Á¤·œ ®¨´ŠŸnµœ
nªŠÁª¨µ…°Š„µ¦ž¦³Á¤·œ‡»–£µ¡„µ¦«¹„¬µ¦³—´‡–³ª·µ ¨³
¦³—´¤®µª·š¥µ¨´¥ ¤¸‹Îµœªœ 8 ‡œ
3.4.1 čo‡nµÁŒ¨¸É¥ ¨³­nªœÁ¸É¥ŠÁœ¤µ˜¦“µœÂ­—Š¦³—´
302
The Tenth National Conference on Computing and Information Technology NCCIT2014

5. ‡ªµ¤¡¹Š¡°Ä‹ ץ­°™µ¤Äo¤µ˜¦µ­nªœž¦³¤µ–‡nµ
(Rating Scale) ª´—Á‹˜‡˜·˜µ¤Áš‡œ·‡…°Š¨·Á‡·¦rš [9] 5
¦³—´ ‡º° —¸¤µ„ —¸ ¡°Äoœo°¥ ¨³œo°¥¤µ„
3.4.2 „µ¦Âž¨Ÿ¨‡³Âœœ­µ¤µ¦™­¦»žÁžÈœ¦³—´…°Š‡ªµ¤
¡¹Š¡°Ä‹Ã—¥œÎµ¦³—´­¼Š­»—¨¦³—´˜Îɵ­»—¨oª®µ¦—oª¥‹Îµœªœ
nªŠš¸É˜´ÊŠÅªo ‹¹ŠÅ—oÁ„–”r„µ¦Âž¨Ÿ¨‡³Âœœ—´Šœ¸Ê ¤µ„š¸É­»—¤¸
‡³ÂœœÁŒ¨¸É¥ 4.21–5.00 ¤µ„¤¸‡³ÂœœÁŒ¨¸É¥ 3.41–4.20
žµœ„¨µŠ¤¸‡³ÂœœÁŒ¨¸É¥ 2.61–3.40 œo°¥¤¸‡³ÂœœÁŒ¨¸É¥ 1.81–
2.60 ¨³œo°¥š¸É­»—¤¸‡³ÂœœÁŒ¨¸É¥ 1.00–1.80
£µ¡š¸É 3 : ‡ªµ¤­´¤¡´œ›r…°Š„·‹„¦¦¤„´Ÿ¼o¦´Ÿ·—°
4. Ÿ¨„µ¦—εÁœ·œŠµœ
4.1 „µ¦ª·Á‡¦µ³®r­™µœ„µ¦–r¦³“µœ…o°¤¼¨ ¡ªnµ
¤®µª·š¥µ¨´¥‡ª¦¤¸¦³š¸É‹³ž¦³„´œÅ—oªnµÁ¤ºÉ°Á…oµ„¦³ªœ„µ¦
ž¦³Á¤·œ˜œÁ°Š‹³¤¸Ÿ¨ž¦³Á¤·œ°¥¼nÄœ¦³—´š¸É­¼Š…¹Êœ ‹¹Š‹´—Ä®o¤¸
„µ¦˜¦ª‹Á¥¸É¥¤„n°œ‹´—šÎµ¦µ¥Šµœš¸É­¤¼¦–r Á¡ºÉ°Ä®o¤¸„¨Å„„µ¦
¨„Áž¨¸É¥œÁ¦¸¥œ¦¼o ¨³ž¦´ž¦»Š„n°œ¦´„µ¦ž¦³Á¤·œ‹¦·Š°¥nµŠ
ÁžÈœ¦³ ‹¹ŠÅ—o¤¸„µ¦¡´•œµ¦³´œš¹„Ÿ¨„µ¦˜¦ª‹Á¥¸É¥¤
‡»–£µ¡„µ¦«¹„¬µ ˜µ¤Á„–”rž¦³„´œ‡»–£µ¡„µ¦«¹„¬µ…°Š
­„°. ¨³­¤«. ¨³¡´•œµ¦³¦µ¥ŠµœŸ¨„µ¦˜¦ª‹Á¥¸É¥¤…°Š
„¦¦¤„µ¦˜¦ª‹Á¥¸É¥¤¦³—´‡–³ª·µ ×¥—εÁœ·œ„µ¦¡´•œµ¦³
“µœ…o°¤¼¨š¸É¼¦–µ„µ¦„´„µ¦‹´—„µ¦‡ªµ¤¦¼oץčoäÁ—¨ÁŽ„·
4.2 „µ¦Â¨„Áž¨¸É¥œÁ¦¸¥œ¦¼o (Socialization) ÁžÈœ„µ¦‹´—Áªš¸
¦³®ªnµŠŸ¼o¦¼oš¸É¤¸‡ªµ¤¦¼o ´Š¨¹„ (Tacit Knowledge) š¸ÉÁžÈœŸ¼o¦·®µ¦
¨³Ÿ¼ošÎµŠµœ—oµœž¦³„´œ‡»–£µ¡¤µ¦nª¤Â¨„Áž¨¸É¥œ™¹ŠšÁ¦¸¥œ
‹µ„„µ¦ž¦³Á¤·œ˜œÁ°Šš¸ÉŸnµœ¤µÂ¨³„ε®œ—ž¦³Á—Èœž´®µš¸É
˜o°Š„µ¦Â„oÅ… Å—o…o°­¦»žÁžÈœ„µ¦¡´•œµ¦³˜¦ª‹Á¥¸É¥¤ (Peer
Visit) š¸É‹³¥„¦³—´‡ªµ¤­¤¼¦–rÄœ„µ¦ž¦³Á¤·œ˜œÁ°Š
£µ¡š¸É 4 : „¦³ªœ„µ¦šµŠ­´Š‡¤
4.3 „µ¦­„´—‡ªµ¤¦¼o°°„‹µ„˜´ª‡œ (Externalization) ÁžÈœ
„µ¦„ε®œ—šµš „¨»n¤Ážo µ®¤µ¥ šÎµ‡ªµ¤Á…oµÄ‹„·‹„¦¦¤„´
Ÿ¼o¦¼oš¸É¤¸‡ªµ¤¦¼o ´Š¨¹„š¸É°¥¼n„´…o°¤¼¨Ã—¥˜¦Š Á¡ºÉ°Ä®o­µ¤µ¦™­„´—
¨³Ÿn°Š™nµ¥°°„ÁžÈœ‡ªµ¤¦¼o´—‹oŠ ×¥¤¸„·‹„¦¦¤°¦¤ Á¡ºÉ°
«¹„¬µ‡ªµ¤˜o°Š„µ¦Á¡·É¤Á˜·¤ „ε®œ—¦¼žÂ„µ¦¡´•œµ Ÿnµœ
ަ„¦¤˜oœÂš¸ÉœÎµÁ­œ°Äœ„µ¦°¦¤ ¡ªnµ ¤¸Ÿ¨ž¦³Á¤·œ
‡ªµ¤¡¹Š¡°Ä‹Äœ¦³—´¤µ„ (xØ=3.94, S.D.=0.40)
£µ¡š¸É 5 : „¦³ªœ„µ¦­´¤¡´œ›r£µ¥œ°„
4.4 „µ¦‡ª¦ª¤‡ªµ¤¦¼o (Combination) ÁžÈœ„µ¦¦³»
‡ªµ¤¦¼o´—‹oŠš¸ÉÁ„·—‹µ„„µ¦Á…oµ˜¦ª‹Á¥¸É¥¤…°ŠŸ¼o¦¼o ¨³­nŠ
…o°Á­œ°Âœ³Á…oµÅžÄœ¦³Ä®o‡–³ª·µÅ—oÁ…oµ™¹Š ¨oªœÎµŸ¨Äœ
¦¼ž‡ªµ¤¦¼oÄ®¤nޝnŠž´œ ª·¡µ„¬r ¨„Áž¨¸É¥œ£µ¥Äœ‡–³ª·µ
¨³Ÿ¼o˜¦ª‹Á¥¸É¥¤£µ¥Äœ Á„·—ÁžÈœ‡ªµ¤Á…oµÄ‹¦nª¤ÁžÈœ‡ªµ¤¦¼o´—
‹oŠÄ®¤n œÎµÅž­¼n„µ¦‹´—šÎµ¦µ¥Šµœ„µ¦ž¦³Á¤·œ˜œÁ°Šš¸É­¤¼¦–r
¡ªnµ ¤¸Ÿ¨ž¦³Á¤·œ‡ªµ¤¡¹Š¡°Ä‹…°ŠŸ¼očoŠµœ¦³˜¦ª‹Á¥¸É¥¤
°¥¼nÄœ¦³—´¤µ„ (xØ=3.65, S.D.=0.64)
£µ¡š¸É 6 : „¦³ªœ„µ¦Ÿ­µœ°Š‡r‡ªµ¤¦¼o
303
The Tenth National Conference on Computing and Information Technology NCCIT2014

6. 4.5 „µ¦Ÿœ¹„ ´Š‡ªµ¤¦¼o (Internalization) ÁžÈœ„µ¦Á¨º°„
œÎµÁ­œ°­µ¦­œÁš«Äœ¦¼ž…°Š¦µ¥Šµœ­¤¼¦–r„nŸ¼ož¦³Á¤·œ
‡»–£µ¡£µ¥œ°„Äœšµš…°ŠŸ¼o¦¼oš¸É˜¦ª‹ž¦³Á¤·œ‡ªµ¤¦¼o´—
‹oŠ Ÿnµœ¦³“µœ…o°¤¼¨£µ¥œ°„ (CheQA) š¸É¤¸„µ¦ÁŸ¥Â¡¦n­¼n
­µ›µ¦–³ ¨oªÄ®o…o°Á­œ°Âœ³„¨´Â„nŸ¼o™¼„ž¦³Á¤·œ šÎµÄ®oÁ„·—
„µ¦¡´•œµÁžÈœ‡ªµ¤¦¼o ´Š¨¹„š´ÊŠÄœ‡–³ª·µ ¨³¤®µª·š¥µ¨´¥
­nŠŸ¨Ä®oœÎµ‡ªµ¤¦¼oÅž¡´•œµž¦´ž¦»Š°¥nµŠ˜n°ÁœºÉ°ŠÁžÈœª´‘‹´„¦
£µ¡š¸É7 : „¦³ªœ„µ¦­nŠ˜n°ÁžÈœ‡ªµ¤¦¼o ´Š¨¹„
5. ­¦»ž
„µ¦ÄoäÁ—¨ÁŽ„·ÁžÈœ„¨Å„…´Á‡¨ºÉ°œ„µ¦¡´•œµ¦³
˜¦ª‹Á¥¸É¥¤„µ¦ž¦³Á¤·œ˜œÁ°Š­µ¤µ¦™ÄoŠµœÅ—o‹¦·Š Ÿ¨ž¦³Á¤·œ
‡ªµ¤¡¹Š¡°Ä‹š´ÊŠ­°Š‡¦´ÊŠ¡ªnµ°¥¼n¦³—´¤µ„ ×¥‡¦´ÊŠÂ¦„ÁžÈœ
„µ¦ ¹ „°¦¤Â¨³Â¨„Áž¨¸É¥œ¦³®ªnµŠŸ¼o¦¼o—oµœ„µ¦ž¦³„´œ
‡»–£µ¡ ¨³Ÿ¼o¦¼o—oµœÁš‡ÃœÃ¨¥¸­µ¦­œÁš« ‡¦´ÊŠš¸É­°ŠÁžÈœ„µ¦
ž¦³Á¤·œ‡ªµ¤¡¹Š¡°Ä‹…°ŠŸ¼o˜¦ª‹Á¥¸É¥¤®¨´Š­¦»žŸ¨„µ¦˜¦ª‹
Á¥¸É¥¤ —oª¥Â­°™µ¤
˜nŸ¨ž¦³Á¤·œ‡ªµ¤¡¹Š¡°Ä‹‡¦´ÊŠÂ¦„­¼Š„ªnµ‡¦´ÊŠš¸É­°Š Ž¹ÉŠ
Á„·—‹µ„‡ªµ¤Å¤n¡¦o°¤…°Š‡–³ª·µÄœ„µ¦¦´„µ¦˜¦ª‹Á¥¸É¥¤
˜µ¤¦nµŠ¦µ¥Šµœ„µ¦ž¦³Á¤·œ˜œÁ°Š Á¤ºÉ°Ÿ¼ož¦³Á¤·œÁ…oµ˜¦ª‹Á¥¸É¥¤
¨³Å—o¦´…o°¤¼¨š¸ÉŤn­¤¼¦–r šÎµÄ®o‡ªµ¤¡¹Š¡°Ä‹˜n°¦³
˜¦ª‹Á¥¸É¥¤¨—¨Š ÁœºÉ°Š‹µ„Ÿ¼očo¤¸‡ªµ¤˜o°Š„µ¦š¸É®¨µ„®¨µ¥
¨³‡µ—®ª´Š‡ªµ¤­¤¼¦–r˜n°…o°¤¼¨š¸É‡–³ª·µ­nŠÁ…oµÅžÄœ
¦³°œ¹ÉŠ¦³œ¸ÊÁžÈœ¦³š¸ÉčoŠµœ‹¦·ŠÂ¨³¤¸œÃ¥µ¥š¸É‹³Äo
Šµœ°¥nµŠ˜n°ÁœºÉ°Š ‹¹Š­µ¤µ¦™œÎµ…o°Á­œ°Âœ³®¨´Š„µ¦ÄoŠµœ ¤µ
ž¦´ž¦»Š¦³Ä®o¡¦o°¤ÄoŠµœ­Îµ®¦´ž¸„µ¦«¹„¬µ˜n°Åž Á¡ºÉ°
­œ´­œ»œ„µ¦¡´•œµ„µ¦ž¦³„´œ‡»–£µ¡„µ¦«¹„¬µ
…o°Á­œ°Âœ³ ‡º° ‡ª¦Á¡·É¤„¦³ªœ„µ¦Â¨„Áž¨¸É¥œÁ¦¸¥œ¦¼o
‹µ„˜nµŠ‡–³ª·µ ¨³£µ¥Äœ‡–³ª·µÁ—¸¥ª„´œ ×¥¦·„µ¦¦³
“µœ…o°¤¼¨˜¦ª‹Á¥¸É¥¤š¸ÉÁºÉ°¤„´…o°Á­œ°Âœ³˜nµŠ Ç Â¨³Á¦nŠ„µ¦
‹´—šÎµ¦nµŠ¦µ¥Šµœ„µ¦ž¦³Á¤·œ˜œÁ°ŠÄ®o¨oªÁ­¦È‹Ã—¥Á¦Èª „n°œ
‹´—Ä®o¤¸„µ¦˜¦ª‹Á¥¸É¥¤°¥nµŠÁžÈœ¦³ ¨³¤¸œÃ¥µ¥„ε„´Ä®o
‡–³ª·µ—εÁœ·œ„µ¦˜µ¤ÂŸœš¸É­µ¤µ¦™ž’·´˜·Å—o‹¦·Š
Á°„­µ¦°oµŠ°·Š
[1] »¦´„¬µ ­»œš¦›¦¦¤, “¦µ¥Šµœ„µ¦ž¦³Á¤·œ‡»–£µ¡£µ¥œ°„
¦³—´°»—¤«¹„¬µ ¤®µª·š¥µ¨´¥Ã¥œ„” , ­Îµœ´„Šµœ¦´¦°Š¤µ˜¦“µœ
¨³ž¦³Á¤·œ‡»–£µ¡„µ¦«¹„¬µ, „¦»ŠÁš¡², 2550.
[2] ­Îµœ´„Šµœ‡–³„¦¦¤„µ¦„µ¦°»—¤«¹„¬µ, “‡¼n¤º°„µ¦ž¦³„´œ‡»–£µ¡
„µ¦«¹„¬µ£µ¥Äœ­™µœ«¹„¬µ¦³—´°»—¤«¹„¬µ”,„¦³š¦ªŠ«¹„¬µ›·„µ¦,
„¦»ŠÁš¡², 2553.
[3] ­Îµœ´„Šµœ¦´¦°Š¤µ˜¦“µœÂ¨³ž¦³Á¤·œ‡»–£µ¡„µ¦«¹„¬µ (°Š‡r„¦
¤®µœ), “‡¼n¤º°„µ¦ž¦³Á¤·œ‡»–£µ¡£µ¥œ°„¦°­µ¤”
¦³—´°»—¤«¹„¬µ, ­Îµœ´„Šµœ¦´¦°Š¤µ˜¦“µœÂ¨³ž¦³Á¤·œ‡»–£µ¡
„µ¦«¹„¬µ (°Š‡r„¦¤®µœ), „¦»ŠÁš¡², 2555.
[4] Nonaka, I. and H. Takeuchi, “The Knowledge Creating
Company”, Oxford University Press, New York, 1995.
[5] ¡¦o°¤Á¨·« ®¨n°ª·‹·˜¦, “‡¼n¤º°Á¦¸¥œ PHP ¨³ MYSQL ­Îµ®¦´Ÿ¼o
Á¦·É¤˜oœ”, ¦·¬´šÃž¦ª·´œ ‹Îµ„´—., „¦»ŠÁš¡², 2549.
[6] °´‹Œ¦µ „oª¨³Á°¸¥— ¨³Ÿ»­—¸ »¦°—, “„µ¦‹´—„µ¦°Š‡r‡ªµ¤¦¼oÁ·Š
‡ªµ¤®¤µ¥Ã—¥ÄoäÁ—¨Á°­°¸Ž¸Å°­Îµ®¦´˜¦ª‹­°´¸
‡°¤¡·ªÁ˜°¦r,” the 9th National Conference on Computing
and Information Technology (NCIT2013),„¦»ŠÁš¡, ž¦³Áš«
Åš¥, 9-10 ¡.‡.2556 ®œoµ 873-878.
[7] –´“¡¨ ­¤¼¦–r ¨³œ¨·œ£´­¦r ž¦ª´•œrž¦¸¥„¦, “¦³„µ¦‹´—„µ¦
‡ªµ¤¦¼o—oµœÁš‡ÃœÃ¨¥¸­µ¦­œÁš« „¦–¸«¹„¬µ ­Îµœ´„Šµœž¨´—
„¦³š¦ªŠ„µ¦‡¨´Š,” the 9th National Conference on
Computing and Information Technology (NCIT2013),
„¦»ŠÁš¡, ž¦³Áš«Åš¥, 9-10 ¡.‡.2556 ®œoµ 234-239.
[8] „·˜˜·¥µ ­¸°n°œ, “äÁ—¨Á·Š­µÁ®˜»ž¦³­·š›·Ÿ¨„µ¦ž¦³„´œ‡»–£µ¡
£µ¥Äœ­Îµ®¦´„¨»n¤­µ…µª·š¥µ«µ­˜¦r­»…£µ¡”, ‹»¯µ¨Š„¦–r
¤®µª·š¥µ¨´¥, „¦»ŠÁš¡², 2547.
[9] L.W. Anderson, “
Likert Scales, Education Research Methodology and
Measurement : An International Handbook”, John, D.
Keeves, eds, Victoria : Pergamon pp.427-428, 1988.
304
The Tenth National Conference on Computing and Information Technology NCCIT2014