This document discusses strategies for digital community coordinators and social media managers to build trust and prove the value of their work when others do not fully understand their roles. It recommends asking questions to understand others' perspectives, meeting stakeholders where they are at with communication plans and project pitches, documenting all processes and reports, and showcasing work through regular updates, reports, and personal branding on social media and other channels. The goal is to shift from unclear or undefined practices to well-documented, transparent processes and measurable outcomes that demonstrate the impact of this type of work.
This document describes one person's experience with self-quantification and activity tracking. It details their initial interest in tracking for curiosity about gadgets and data, rather than goal achievement. Over time using a pedometer, they noticed a small increase in activity levels. However, they began to question whether just reaching goals was enough. This led them to explore using Internet of Things devices to connect different self-tracking services and motivate behavior change through feedback, like turning off the fridge if daily activity goals were not met. They saw a modest increase in tracking and are considering how else IoT could support better motivation through quantification self.
The Build, Measure, Learn loop is at the center of the Lean Startup approach, which is becoming increasingly popular among companies of all sizes. While the framework calls for very UX-friendly processes, such as collecting iterative feedback and focusing on building a Minimal Viable Product (MVP) required for doing so, the way most companies implement Build, Measure, Learn is broken and reinforces bad old habits of building first, assuming later. Many engineering teams use Build Measure Learn as an excuse to jump into building a skeleton version of a product, assuming that they can only get good feedback once they have working code. While most of us know you should incorporate research earlier, and the Lean Startup approach actually calls for it, it can be hard to change the minds of development-centered thinkers.
In this session, I’ll provide an overview of the Lean Startup and Build Measure Learn framework, pros and cons of these approaches, and tips for teams to utilize these approaches to infuse learning into their process as soon as possible.
The document discusses bugs measurement and metrics in software testing. It defines metrics as a distance function that assigns numbers to anything to enable measurement. The document outlines why metrics are important for testers to provide information and support easier decision making. It discusses potential issues with metrics like time waste and wrong conclusions if not implemented properly. The document provides examples of common bug metrics and recommends automating metric collection and regular publishing to address issues.
Video and slides available at https://www.kaizenko.com/washington-dc-scrum-user-group-dcsug/
Have you ever thought to yourself...
• How can we make Agile Scaling less of a goal itself and more of a method to get our organizational goals?
• We know we need to scale but where do we go from here?
I'll share the three factors that emerged as common themes throughout my experience working on government Agile Scaling projects that ultimately impacted the trajectory of each agency's Scaling journey:
• Communicate vision consistently
• Focus on your people genuinely
• Create your own path intentionally
Regardless of the agency acronym or the frameworks used, these concepts shaped their Scaling outcomes.
So, whether you are working in the government, commercial or the non-profit space, these concepts can help you take your organization to the peak of its Agile Scaling journey.
RISE Austin 2013 - Show me the Money! Timesaving (and jaw-dropping) productiv...Vickie Evans
This document outlines an agenda and presentation for the RISE Week 2013 conference in Austin, Texas hosted by Vickie Sokol Evans. The presentation focuses on timesaving productivity tips using Microsoft Office and includes discussions on Windows shortcuts, the Office 2010 ribbon interface, remembering tips, and a question and answer session. The goal is to inspire entrepreneurs and share tips to improve productivity.
The document provides an introduction and overview of using a wiki for sharing information. It explains that a wiki allows for easy sharing of content, makes it simple for multiple users to edit documents simultaneously, and ensures changes are visible immediately. It also notes that some content can be locked while still allowing comments, and that large files can be uploaded. The document invites the reader to get started using the wiki and provides basic instructions for setting up an account.
Taming the Chaos: Beyond the Quick WinsJulia Wester
So, your team uses visual boards and everyone loves the quick wins gained through increased visibility. But, you’re nowhere near the utopia you read about in the books or hear about at conferences. Even worse, you don’t know why or how to get there!
Many teams hit this same plateau and become stagnant, falling tragically short of the value that can be achieved with a system focused on flow. Come learn tangible steps to transform shallow visual systems into systems focused on getting results through flow and continuous improvement.
The document discusses lessons learned from implementing lean and agile approaches in three different products or organizations: Microsoft Windows CE.Net Platform Builder, Adobe Revel, and Spotify. For each product, both positive and negative lessons are outlined, such as isolating the effort as an experiment and being careful of early success for Windows, and balancing autonomy and collaboration for Spotify.
This document describes one person's experience with self-quantification and activity tracking. It details their initial interest in tracking for curiosity about gadgets and data, rather than goal achievement. Over time using a pedometer, they noticed a small increase in activity levels. However, they began to question whether just reaching goals was enough. This led them to explore using Internet of Things devices to connect different self-tracking services and motivate behavior change through feedback, like turning off the fridge if daily activity goals were not met. They saw a modest increase in tracking and are considering how else IoT could support better motivation through quantification self.
The Build, Measure, Learn loop is at the center of the Lean Startup approach, which is becoming increasingly popular among companies of all sizes. While the framework calls for very UX-friendly processes, such as collecting iterative feedback and focusing on building a Minimal Viable Product (MVP) required for doing so, the way most companies implement Build, Measure, Learn is broken and reinforces bad old habits of building first, assuming later. Many engineering teams use Build Measure Learn as an excuse to jump into building a skeleton version of a product, assuming that they can only get good feedback once they have working code. While most of us know you should incorporate research earlier, and the Lean Startup approach actually calls for it, it can be hard to change the minds of development-centered thinkers.
In this session, I’ll provide an overview of the Lean Startup and Build Measure Learn framework, pros and cons of these approaches, and tips for teams to utilize these approaches to infuse learning into their process as soon as possible.
The document discusses bugs measurement and metrics in software testing. It defines metrics as a distance function that assigns numbers to anything to enable measurement. The document outlines why metrics are important for testers to provide information and support easier decision making. It discusses potential issues with metrics like time waste and wrong conclusions if not implemented properly. The document provides examples of common bug metrics and recommends automating metric collection and regular publishing to address issues.
Video and slides available at https://www.kaizenko.com/washington-dc-scrum-user-group-dcsug/
Have you ever thought to yourself...
• How can we make Agile Scaling less of a goal itself and more of a method to get our organizational goals?
• We know we need to scale but where do we go from here?
I'll share the three factors that emerged as common themes throughout my experience working on government Agile Scaling projects that ultimately impacted the trajectory of each agency's Scaling journey:
• Communicate vision consistently
• Focus on your people genuinely
• Create your own path intentionally
Regardless of the agency acronym or the frameworks used, these concepts shaped their Scaling outcomes.
So, whether you are working in the government, commercial or the non-profit space, these concepts can help you take your organization to the peak of its Agile Scaling journey.
RISE Austin 2013 - Show me the Money! Timesaving (and jaw-dropping) productiv...Vickie Evans
This document outlines an agenda and presentation for the RISE Week 2013 conference in Austin, Texas hosted by Vickie Sokol Evans. The presentation focuses on timesaving productivity tips using Microsoft Office and includes discussions on Windows shortcuts, the Office 2010 ribbon interface, remembering tips, and a question and answer session. The goal is to inspire entrepreneurs and share tips to improve productivity.
The document provides an introduction and overview of using a wiki for sharing information. It explains that a wiki allows for easy sharing of content, makes it simple for multiple users to edit documents simultaneously, and ensures changes are visible immediately. It also notes that some content can be locked while still allowing comments, and that large files can be uploaded. The document invites the reader to get started using the wiki and provides basic instructions for setting up an account.
Taming the Chaos: Beyond the Quick WinsJulia Wester
So, your team uses visual boards and everyone loves the quick wins gained through increased visibility. But, you’re nowhere near the utopia you read about in the books or hear about at conferences. Even worse, you don’t know why or how to get there!
Many teams hit this same plateau and become stagnant, falling tragically short of the value that can be achieved with a system focused on flow. Come learn tangible steps to transform shallow visual systems into systems focused on getting results through flow and continuous improvement.
The document discusses lessons learned from implementing lean and agile approaches in three different products or organizations: Microsoft Windows CE.Net Platform Builder, Adobe Revel, and Spotify. For each product, both positive and negative lessons are outlined, such as isolating the effort as an experiment and being careful of early success for Windows, and balancing autonomy and collaboration for Spotify.
On March 12, 2021, Julie Wyman presented on "Agile Lessons From Antarctica" at the DC Scrum User Group.
Video and slides at https://www.kaizenko.com/agile-lessons-from-antarctica-responding-to-change-over-following-a-plan-by-julie-wyman-at-the-dc-scrum-user-group-dcsug/
Abstract
I spent January 2018 in Antarctica hanging out with penguins, whales, and seals. It was about as different from my day-to-day work as an Agile Coach as can be. And yet, on my long flight home, I couldn’t help but reflect on how well my trip aligned with one specific value of the Agile Manifesto: “Responding to change over following a plan.”
I think it’s a common misconception that there’s no need to plan in Agile. And while this isn’t the case, specific approaches to planning do change—from big upfront design to a “just enough” approach. The act of planning still holds great value when it occurs at the right level, but in Agile we accept that many things will change and we’ll need to remain flexible to respond to them. If we’ve planned well, we’ll go into those changes with a clear sense of our goal and how to still achieve it under the new circumstances.
Nowhere is this truer than in Antarctica. Throughout the session, I’ll share six specific takeaways about change and planning that I brought back from my trip. I’ll share how my trip to Antarctica drove home why we need both planning AND, even more importantly, the ability to respond to change and how these real-life, non-software examples of responding to change can serve as great reminders to bring back to more typical work environments, including software development. And after being stuck in Antarctica six days longer than planned, I'll share why my biggest takeaway of them all was increased empathy for team members struggling with dynamic situations!
The document announces an "Ask Me Anything!" webinar on eLearning best practices presented by Lambda Solutions, with Stewart Rogers moderating and Erin Melvin presenting. It provides details on the webinar format and asks attendees to submit questions in advance, and also lists upcoming webinars on LMS reporting and the Moodle and Totara Learn learning management systems.
With less than 3% of young female students identifying a career in technology as their first choice, how are we ever going to achieve a diverse workforce and bridge the gender gap that persists in technology careers? But, don’t panic, this can all still change! Learn how even small events can have a lasting impact in encouraging more females into STEM and technology careers and explore how you can get involved to actively make a difference to the diversity of the tech industry.
The Student Engineer Survival Guide by Max SwahnMax Swahn
University of Pittsburgh Industrial Engineering and Engineering Management student, Max Swahn, discusses a few essential things to do to get the most out of your degree and set yourself up for post grad success.
Putting Data To Work - Janet Laane Effron HT2 Labs
Thanks to xAPI, L&D professionals have an ever-growing pool of data; but, in order for that data to give you more value than the traditional LMS-based data sets, you need to rethink what measures and analyses you want to employ.
In this session, HT2 Labs Data Scientist Janet Laane Effron will look at real-world applications of data (from xAPI and other sources) as a means to explore a variety of L&D and business-related questions in areas including performance impacts and design insights. You will learn more about the limitations of decoupling learning data from other business metrics, and how to create a stronger analysis by leveraging qualitative as well as quantitative data.
This document discusses applied data science and machine learning. It begins by introducing the author and then discusses machine learning concepts like learning from data and choosing the best predictive model. It explains that data science is about creating value from data using machine learning, analytics, and visualization. However, many companies struggle to operationalize data science projects and end up with only prototypes instead of production systems. The document outlines three common hurdles - oversimplifying requirements, focusing only on model accuracy instead of practicality, and having insufficient data engineering skills. It advocates for taking a more holistic, business-focused approach to applied data science.
DevOps Days SLC 16: Stop running with sharp metricsJulia Wester
There are a thousand metrics floating around and it is difficult to tell what is truly important. Whether you’re the person who is being measured by something that doesn’t quite make sense or the leader that is trying to figure out just how the heck to show to others that her team is successful, there are a lot of questions out there and a lot of people that are just feeling injured by metrics.
Julia Wester will share examples of good and bad techniques for using data when coaching teams. Come, listen and learn how to avoid the pitfalls of managing by numbers, including how to identify and avoid vanity metrics, how to choose metrics that drive desired behaviors, and ways to visualize balanced team metrics that enable continuous improvement.
This presentation provides tips for giving effective presentations. It discusses 9 key tips: 1) Focus on telling stories not just PowerPoint, 2) Make it engaging not boring, 3) Tell stories, 4) Interact with the audience, 5) Have confidence in yourself, 6) Give the audience what they want, 7) Don't apologize, 8) Own the space, 9) Practice extensively. It also provides guidance on preparing, such as learning the material, timing sections, and practicing. For the presentation day, it recommends eating breakfast, not panicking, and remembering you are in control.
The document provides information about a workshop hosted at www.software.ac.uk, including details on how it works, the events team members, ways to provide feedback, announcements, an agents network, and collaborative ideas activities. Attendees are encouraged to meet new people, visit the website for information, email (but not attach) documents, and that the workshop is flexible.
If You Need To Run A Project You've Already Failed : Presented by Evan LeybournoGuild .
I want to be controversial for a moment and propose an end to IT projects, project management & project managers. I propose that the entire project process is flawed from the start for one simple reason. If you need to run a project, you’ve already failed.
By definition, an IT project is a temporary structure to govern and deliver a complex change (such as a new product or platform) into an organisation. However, to be truly competitive, an organisation needs to be able to deliver a continuous stream of change. Managed properly, this negates the need for a project and the associated cost overheads.
This is fundamentally what #noprojects is. The approach, structure, tactics and techniques available to successfully deliver continuous change. At its core, #noprojects is predicated on the alignment of activities to outcomes, measured by value, constrained by guiding principles and supported by continuous delivery technologies.
This presentation introduces you to #noprojects. You learn how to define an outcome and create an Outcome Profile. You also learn how to manage change within the context of an outcome through the Activity Canvas.
Code Like a Child (DevFest 2020 - delayed)Sarah Wachs
The document discusses how software developers can take inspiration from children in order to improve their skills. It suggests being curious, asking questions, and willing to try new things and learn from mistakes. Developers are encouraged to think small and work on toy problems, be unproductive at times to allow for exploration, and adopt a growth mindset of continual learning and improvement. The overall message is that retaining some childlike qualities of curiosity, playfulness and imperfection can help developers enhance their skills and approach to problem solving.
This document discusses the process of redesigning the Mendeley API. It began as a monolithic codebase that had grown organically over 7 years, making it difficult to work with. The API team went through stages of denial, anger, bargaining, and depression before accepting that the code needed to be redesigned. They took on the challenge of tackling the monolith and splitting it into independent microservices. This led to the birth of API version 1, which focused on consuming clients, quick deployments, versioning, and other improvements. The final thoughts emphasize focusing on the long term, making services disposable, recognizing when codebases grow too large, and understanding client pain points.
Getting better all the time – and Fast! How Agile drives marketing excellence Angela Bates
Presented at WeConnect International COnference, November 16th 2016 at IBM South Bank
Agile innovation methods have revolutionised the software development world for many years. Now agile methodologies—which involve new values, principles and practices, are spreading across a broad range of industries and functions including marketing. Hear why adopting an Agile approach can offer game-changing potential to launch organisations into a new phase of marketing excellence
Managing Computer Science Assignment is not an easy task. Most of the students face various issues with the complicated topics of it. Therefore, we at My Assignment Helpers offer Computer Science Assignment Help to students so that they can complete their task easily on time without facing any issue.
This document discusses using data science to predict the winners of the 2018 Academy Awards, or Oscars. It provides a link to a Jupyter notebook containing code to make predictions and encourages attendees to follow along after the event. The presenter explains they will walk through the code and attendees can then experiment with it themselves. The document also advertises a free two-week data science course trial for continuing education.
Big Data Berlin 2019 v 18.0 I 'Self serve analytics with Big Data – is that e...Dataconomy Media
Human suck at implementing analytics. Data bugs are irreparable damage. Are we in the need for self serve analytics? And most importantly, would it be possible?
Breaking Down Gartner's Magic Quadrant for ITSM ToolsIvanti
What should you look for in an IT Service Management vendor? What does Gartner say about the ITSM market? It's all in Gartner's Magic Quadrant for ITSM Tools. Join our panel of ITSM experts as they dive deeper into Gartner's analysis, and also share their observations on ongoing trends and predictions for future developments in service management.
Design Systems - Big Design Conference 2017Courtney Clark
Updated presentation for the Big Design Conference 2017.
Atomic design, pattern libraries, modular design—the process of designing with a system goes by many names, but regardless of what you call it, the advantages of this process are clear. Whether you’re on a large team or a small one, taking on a huge project or a one-page website, working with a design system can help make your project more efficient and infinitely scalable, provided you take the time to set yourself and your team up for success.
Amy Vainieri and Courtney Clark explain how Forum One used a robust design system when recently tackling an enormous user experience and design challenge: a website for a large, service-based government organization targeted at millennials, with stakeholders in over 60 countries. Amy and Courtney share their strategy from this project and offer takeaways from the experience that have influenced their other ongoing projects.
You’ll learn how a design system works, the benefits of creating one, and options for how to implement a system on projects. You’ll also get some tips and tricks for creating a process and resources that can be easily implemented by developers.
Working Smarter: Integrating lean startup practices into your companyNatalie Hollier
Case study & afternoon keynote presented at the Mobile + Web Developer Conference in San Francisco, 2015.
http://mobilewebdevconference.com/san-francisco-july-2015/agenda/day-two/300pm.html
"Innovate or die” is the mantra of successful companies. So how can we build innovation into our product development process? More and more teams are adopting lean startup techniques to discover customer needs, focus on building what is valuable, and ultimately deliver great products.
This talk will share how a small education technology startup I worked with in NY scaled from a handful of people to multiple products and teams across 3 countries using lean startup practices. At various stages of growth we faced different challenges in keeping our processes lean, but throughout the journey we tried, failed and learned how to move fast and innovate.
Learn hands-on tools & techniques for applying lean that any team can start small and quickly see results, such as:
* How to move faster using collaborative, cross-functional teams
* Lightweight dev tools for scaling design across many teams
* Building a lean mindset in larger organizations
With real examples and artifacts you will learn how to manage - and thrive - using lean to create awesome products.
Shared learnings and practical tips on how to make UX work with Agile software development based on what The Economist UX mobile team has done in the past year.
A presentation I gave at the UK UXPA (@ukuxpa) #LeanUX event in October 2014 in London.
This talk was a variation of my Rapid Product Design talk. I've added a few reflections on my experiences of trying to implement Lean UX principles in a new organisation. I took inspiration from Bill Scott's Lean UX Anti-Patterns to explain some of the problems we encountered.
The other speakers were:
Adrian Howard (@adrianh) from Quietstars who spoke about Lean Persona: http://www.slideshare.net/adrianh/lean-persona
Andrew Godfrey (@tweet_godfrey) from Foolproof who spoke about adapting a Lean UX process and using Lean UX principles in an agency environment, with clients.
Adopting a Continual Improvement Mindset for ITJosh Atwell
Few organizations feel they are reaching their true potential. Technical debt, antiquated processes, outdated measurements, and a never-ending influx of new requirements leave most feeling incapable of doing much more than keeping the lights on. Overcoming these challenges and achieving meaningful change doesn't happen overnight, but is a necessity in order to create the next generation of IT operations and create the foundation for DevOps success.
This session will explore techniques that modern IT organizations are adopting to become more agile, adopt new technologies like containers, new processes like DevOps, and build a culture of continual improvement. We will touch on how to:
• Improve responsiveness, collaboration, and learning across teams
• Adopting and supporting new technologies like containers, microservices, and automation
• Gain more visibility into your environments and processes to identify constraints
• Grow beyond firefighting and just getting the next feature out
On March 12, 2021, Julie Wyman presented on "Agile Lessons From Antarctica" at the DC Scrum User Group.
Video and slides at https://www.kaizenko.com/agile-lessons-from-antarctica-responding-to-change-over-following-a-plan-by-julie-wyman-at-the-dc-scrum-user-group-dcsug/
Abstract
I spent January 2018 in Antarctica hanging out with penguins, whales, and seals. It was about as different from my day-to-day work as an Agile Coach as can be. And yet, on my long flight home, I couldn’t help but reflect on how well my trip aligned with one specific value of the Agile Manifesto: “Responding to change over following a plan.”
I think it’s a common misconception that there’s no need to plan in Agile. And while this isn’t the case, specific approaches to planning do change—from big upfront design to a “just enough” approach. The act of planning still holds great value when it occurs at the right level, but in Agile we accept that many things will change and we’ll need to remain flexible to respond to them. If we’ve planned well, we’ll go into those changes with a clear sense of our goal and how to still achieve it under the new circumstances.
Nowhere is this truer than in Antarctica. Throughout the session, I’ll share six specific takeaways about change and planning that I brought back from my trip. I’ll share how my trip to Antarctica drove home why we need both planning AND, even more importantly, the ability to respond to change and how these real-life, non-software examples of responding to change can serve as great reminders to bring back to more typical work environments, including software development. And after being stuck in Antarctica six days longer than planned, I'll share why my biggest takeaway of them all was increased empathy for team members struggling with dynamic situations!
The document announces an "Ask Me Anything!" webinar on eLearning best practices presented by Lambda Solutions, with Stewart Rogers moderating and Erin Melvin presenting. It provides details on the webinar format and asks attendees to submit questions in advance, and also lists upcoming webinars on LMS reporting and the Moodle and Totara Learn learning management systems.
With less than 3% of young female students identifying a career in technology as their first choice, how are we ever going to achieve a diverse workforce and bridge the gender gap that persists in technology careers? But, don’t panic, this can all still change! Learn how even small events can have a lasting impact in encouraging more females into STEM and technology careers and explore how you can get involved to actively make a difference to the diversity of the tech industry.
The Student Engineer Survival Guide by Max SwahnMax Swahn
University of Pittsburgh Industrial Engineering and Engineering Management student, Max Swahn, discusses a few essential things to do to get the most out of your degree and set yourself up for post grad success.
Putting Data To Work - Janet Laane Effron HT2 Labs
Thanks to xAPI, L&D professionals have an ever-growing pool of data; but, in order for that data to give you more value than the traditional LMS-based data sets, you need to rethink what measures and analyses you want to employ.
In this session, HT2 Labs Data Scientist Janet Laane Effron will look at real-world applications of data (from xAPI and other sources) as a means to explore a variety of L&D and business-related questions in areas including performance impacts and design insights. You will learn more about the limitations of decoupling learning data from other business metrics, and how to create a stronger analysis by leveraging qualitative as well as quantitative data.
This document discusses applied data science and machine learning. It begins by introducing the author and then discusses machine learning concepts like learning from data and choosing the best predictive model. It explains that data science is about creating value from data using machine learning, analytics, and visualization. However, many companies struggle to operationalize data science projects and end up with only prototypes instead of production systems. The document outlines three common hurdles - oversimplifying requirements, focusing only on model accuracy instead of practicality, and having insufficient data engineering skills. It advocates for taking a more holistic, business-focused approach to applied data science.
DevOps Days SLC 16: Stop running with sharp metricsJulia Wester
There are a thousand metrics floating around and it is difficult to tell what is truly important. Whether you’re the person who is being measured by something that doesn’t quite make sense or the leader that is trying to figure out just how the heck to show to others that her team is successful, there are a lot of questions out there and a lot of people that are just feeling injured by metrics.
Julia Wester will share examples of good and bad techniques for using data when coaching teams. Come, listen and learn how to avoid the pitfalls of managing by numbers, including how to identify and avoid vanity metrics, how to choose metrics that drive desired behaviors, and ways to visualize balanced team metrics that enable continuous improvement.
This presentation provides tips for giving effective presentations. It discusses 9 key tips: 1) Focus on telling stories not just PowerPoint, 2) Make it engaging not boring, 3) Tell stories, 4) Interact with the audience, 5) Have confidence in yourself, 6) Give the audience what they want, 7) Don't apologize, 8) Own the space, 9) Practice extensively. It also provides guidance on preparing, such as learning the material, timing sections, and practicing. For the presentation day, it recommends eating breakfast, not panicking, and remembering you are in control.
The document provides information about a workshop hosted at www.software.ac.uk, including details on how it works, the events team members, ways to provide feedback, announcements, an agents network, and collaborative ideas activities. Attendees are encouraged to meet new people, visit the website for information, email (but not attach) documents, and that the workshop is flexible.
If You Need To Run A Project You've Already Failed : Presented by Evan LeybournoGuild .
I want to be controversial for a moment and propose an end to IT projects, project management & project managers. I propose that the entire project process is flawed from the start for one simple reason. If you need to run a project, you’ve already failed.
By definition, an IT project is a temporary structure to govern and deliver a complex change (such as a new product or platform) into an organisation. However, to be truly competitive, an organisation needs to be able to deliver a continuous stream of change. Managed properly, this negates the need for a project and the associated cost overheads.
This is fundamentally what #noprojects is. The approach, structure, tactics and techniques available to successfully deliver continuous change. At its core, #noprojects is predicated on the alignment of activities to outcomes, measured by value, constrained by guiding principles and supported by continuous delivery technologies.
This presentation introduces you to #noprojects. You learn how to define an outcome and create an Outcome Profile. You also learn how to manage change within the context of an outcome through the Activity Canvas.
Code Like a Child (DevFest 2020 - delayed)Sarah Wachs
The document discusses how software developers can take inspiration from children in order to improve their skills. It suggests being curious, asking questions, and willing to try new things and learn from mistakes. Developers are encouraged to think small and work on toy problems, be unproductive at times to allow for exploration, and adopt a growth mindset of continual learning and improvement. The overall message is that retaining some childlike qualities of curiosity, playfulness and imperfection can help developers enhance their skills and approach to problem solving.
This document discusses the process of redesigning the Mendeley API. It began as a monolithic codebase that had grown organically over 7 years, making it difficult to work with. The API team went through stages of denial, anger, bargaining, and depression before accepting that the code needed to be redesigned. They took on the challenge of tackling the monolith and splitting it into independent microservices. This led to the birth of API version 1, which focused on consuming clients, quick deployments, versioning, and other improvements. The final thoughts emphasize focusing on the long term, making services disposable, recognizing when codebases grow too large, and understanding client pain points.
Getting better all the time – and Fast! How Agile drives marketing excellence Angela Bates
Presented at WeConnect International COnference, November 16th 2016 at IBM South Bank
Agile innovation methods have revolutionised the software development world for many years. Now agile methodologies—which involve new values, principles and practices, are spreading across a broad range of industries and functions including marketing. Hear why adopting an Agile approach can offer game-changing potential to launch organisations into a new phase of marketing excellence
Managing Computer Science Assignment is not an easy task. Most of the students face various issues with the complicated topics of it. Therefore, we at My Assignment Helpers offer Computer Science Assignment Help to students so that they can complete their task easily on time without facing any issue.
This document discusses using data science to predict the winners of the 2018 Academy Awards, or Oscars. It provides a link to a Jupyter notebook containing code to make predictions and encourages attendees to follow along after the event. The presenter explains they will walk through the code and attendees can then experiment with it themselves. The document also advertises a free two-week data science course trial for continuing education.
Big Data Berlin 2019 v 18.0 I 'Self serve analytics with Big Data – is that e...Dataconomy Media
Human suck at implementing analytics. Data bugs are irreparable damage. Are we in the need for self serve analytics? And most importantly, would it be possible?
Breaking Down Gartner's Magic Quadrant for ITSM ToolsIvanti
What should you look for in an IT Service Management vendor? What does Gartner say about the ITSM market? It's all in Gartner's Magic Quadrant for ITSM Tools. Join our panel of ITSM experts as they dive deeper into Gartner's analysis, and also share their observations on ongoing trends and predictions for future developments in service management.
Design Systems - Big Design Conference 2017Courtney Clark
Updated presentation for the Big Design Conference 2017.
Atomic design, pattern libraries, modular design—the process of designing with a system goes by many names, but regardless of what you call it, the advantages of this process are clear. Whether you’re on a large team or a small one, taking on a huge project or a one-page website, working with a design system can help make your project more efficient and infinitely scalable, provided you take the time to set yourself and your team up for success.
Amy Vainieri and Courtney Clark explain how Forum One used a robust design system when recently tackling an enormous user experience and design challenge: a website for a large, service-based government organization targeted at millennials, with stakeholders in over 60 countries. Amy and Courtney share their strategy from this project and offer takeaways from the experience that have influenced their other ongoing projects.
You’ll learn how a design system works, the benefits of creating one, and options for how to implement a system on projects. You’ll also get some tips and tricks for creating a process and resources that can be easily implemented by developers.
Working Smarter: Integrating lean startup practices into your companyNatalie Hollier
Case study & afternoon keynote presented at the Mobile + Web Developer Conference in San Francisco, 2015.
http://mobilewebdevconference.com/san-francisco-july-2015/agenda/day-two/300pm.html
"Innovate or die” is the mantra of successful companies. So how can we build innovation into our product development process? More and more teams are adopting lean startup techniques to discover customer needs, focus on building what is valuable, and ultimately deliver great products.
This talk will share how a small education technology startup I worked with in NY scaled from a handful of people to multiple products and teams across 3 countries using lean startup practices. At various stages of growth we faced different challenges in keeping our processes lean, but throughout the journey we tried, failed and learned how to move fast and innovate.
Learn hands-on tools & techniques for applying lean that any team can start small and quickly see results, such as:
* How to move faster using collaborative, cross-functional teams
* Lightweight dev tools for scaling design across many teams
* Building a lean mindset in larger organizations
With real examples and artifacts you will learn how to manage - and thrive - using lean to create awesome products.
Shared learnings and practical tips on how to make UX work with Agile software development based on what The Economist UX mobile team has done in the past year.
A presentation I gave at the UK UXPA (@ukuxpa) #LeanUX event in October 2014 in London.
This talk was a variation of my Rapid Product Design talk. I've added a few reflections on my experiences of trying to implement Lean UX principles in a new organisation. I took inspiration from Bill Scott's Lean UX Anti-Patterns to explain some of the problems we encountered.
The other speakers were:
Adrian Howard (@adrianh) from Quietstars who spoke about Lean Persona: http://www.slideshare.net/adrianh/lean-persona
Andrew Godfrey (@tweet_godfrey) from Foolproof who spoke about adapting a Lean UX process and using Lean UX principles in an agency environment, with clients.
Adopting a Continual Improvement Mindset for ITJosh Atwell
Few organizations feel they are reaching their true potential. Technical debt, antiquated processes, outdated measurements, and a never-ending influx of new requirements leave most feeling incapable of doing much more than keeping the lights on. Overcoming these challenges and achieving meaningful change doesn't happen overnight, but is a necessity in order to create the next generation of IT operations and create the foundation for DevOps success.
This session will explore techniques that modern IT organizations are adopting to become more agile, adopt new technologies like containers, new processes like DevOps, and build a culture of continual improvement. We will touch on how to:
• Improve responsiveness, collaboration, and learning across teams
• Adopting and supporting new technologies like containers, microservices, and automation
• Gain more visibility into your environments and processes to identify constraints
• Grow beyond firefighting and just getting the next feature out
Live Tweet This: Tech & Social Media in Higher EducationChris D'Orso
The document discusses using social media and technology in higher education. It covers using content management systems (CMS) and customer relationship management (CRM) programs to manage websites and evaluate effectiveness. The presentation provides tips on learning the relevant tools and technologies, using data and analytics to drive decisions, and adapting to improve. It also discusses best practices for using social media, including having goals over tools, engaging audiences, maintaining branding consistency, and balancing professional and personal accounts. The overall message is that technology and data can enhance higher education when used appropriately and with clear goals.
This document provides an overview of an entrepreneurship course at NYU ITP that uses the Lean LaunchPad methodology. The course will be taught by Jen van der Meer and Josh Knowles and will guide student teams through developing business models and minimum viable products over the semester. The class will include exercises on the business model canvas, guest speakers, and mentors who will coach individual student teams. Students will be expected to conduct customer interviews and iterate their ideas based on feedback.
This document provides guidance on communicating effectively for the United Nations Development Programme (UNDP). It emphasizes the importance of communication to support UNDP's mandate and strategies. It offers tips for using social media platforms like Twitter and blogs to share stories, data and photos from field projects, conferences and more. The document stresses aligning communication with UNDP's overall strategy, being part of relevant conversations, and developing relationships online through human and engaging content.
A talk from GOTO Amsterdam, on 20th June 2014.
Abstract:
We've all been there. You release a new feature, product or service, only to find it isn't quite what your customers want or need. But by the time you release, it's too late to make significant changes.
Traditionally user experience design has involved upfront user research and design, to ensure we build products that meet customer needs. But this approach doesn't always work so well within an Agile development environment. Lean UX draws inspiration from the philosophy behind Lean manufacturing, where the emphasis is on reducing waste in the production process and only working on things that create value for your customers.
In this session Michele will demonstrate how taking a Lean UX approach can help you to design the right products for your customers. Michele will share some practical tips, tools and techniques for product teams. You'll learn how to:
Get the team out of the building to find out first-hand what your customers want and need
Use rapid prototyping techniques to validate assumptions with customers, without having to code a fully functioning application.
Work collaboratively with your team to get to the right design quickly
No More Excuses. Create a Testing Plan with No Traffic, Time, or BudgetNTEN
This document summarizes a presentation about testing digital campaigns with limited resources. Porter Mason, Steve Daignaeult, and Kira Marchenese discuss how to start testing without needing time, money or other resources. They provide tips on prioritizing tests, choosing metrics, analyzing results, and making testing a regular part of work processes. The presenters encourage attendees to begin testing right away using free tools and to continue sharing testing ideas.
UXWeek 2015 - Designing for Behavior ChangeStephen Wendel
These are the full slides from my 3.5 hour workshops at UX Week 2015 - on how to design products that use behavioral economics and psychology to overcome obstacles and help users take action.
A talk I gave at ProductTank in London in November 2014 for a Lean UX evening. The talk is a case study about designing a product concept using Lean UX methods such as rapid prototyping, in 3 days at a software conference. There is a short video that accompanies the talk here: https://www.youtube.com/watch?v=BA_HZW66jcQ
The document provides an overview of an evaluation workshop. It begins with welcoming participants and providing instructions. The agenda includes discussing the evaluation process and logic models, team logic modeling, asking good evaluation questions, and the balanced scorecard approach. It introduces the Golden LEAF Essential Skills Initiative being evaluated and the evaluation team. It discusses developing a culture of curiosity around data and ensuring data quality and consistency. The goal is to provide grantees with tools and strategies for conducting formative evaluations of their workforce development programs to support continuous improvement.
The document discusses Lean UX principles and how they were applied to rapidly develop a prototype database version control tool. A team used techniques like continuous discovery, getting user feedback, and externalizing work to iteratively design the tool over several mini-sprints based on learning from users. The process resulted in a product that solved users' pain points like saving time and removing tedious steps.
A version of my Rapid Product Design in the Wild talk at Agile Iceland 2014. http://www.agileisland.is
How do you know you're developing the right product? This talk will help you think creatively about how to do customer development using Agile and Lean User Experience methods. I share what we learnt about using rapid, iterative prototyping techniques to develop a minimum viable product at a software conference.
In August 2012 we attended Kscope, a conference for Oracle developers. Instead of doing the usual product demonstrations, we turned our stand into a live lab and took Agile development processes out of the office and in front of our customers. Our stand included an area for customer research, a Kanban board and information radiators in the form of a whiteboard, blank wall and a large digital screen. Over 3 days we ran 9 sprints and conducted 25 customer interviews, using a paper prototype to get feedback. We collected invaluable information about our customers' development environments, how they work with their teams, their processes, tasks and pain points. By the end of the conference my colleague had developed an interactive HTML/CSS prototype which potential customers could evaluate. The team went through several rapid build-measure-learn cycles to improve our product concept and validate the market need.
Opening up our development process at a trade show provided visitors to the stand with an opportunity to experience Agile and Lean methods first-hand.
Digital Analytics When Your Website Isn't "Top Dog"Michele Kiss
Digital Analytics is far simpler when your website is your main conversion point. But how do you measure success when your website plays only a minor role in your overall digital ecosystem? This presentation looks at how you define more holistic campaign KPIs, to measure success across channels like social and mobile, in conjunction with your website.
Twitter For Business - The Digital Leadership Project - DSchool EditionDoyle Buehler
The document is a presentation about using Twitter effectively for business. It discusses developing a Twitter strategy, creating valuable content, engaging with followers, and tools for tracking results. The presenter advocates experimenting with Twitter and connecting it to an overall digital marketing strategy. Resources and tips are provided for attendees to utilize Twitter successfully.
Since the publication of the Agile Manifesto in 2001, Agile has grown to be the standard practice for the software development industry and teams around the globe. Seeing the success of this approach, other areas of the business are looking to adopt it; but…how do you “run agile” in non-software development teams? How do you apply the Agile principles and tools to an Operations, Sales or an HR team? And more importantly, how does your business achieve Business Agility as a whole?
Join our #DataTalk on Thursdays at 5 p.m. ET. This week, we tweeted with Dr. Michael Wu, the Chief Scientist at Lithium, where he applies data-driven methodologies to investigate the complex dynamics of the social web.
Michael works with big data and has developed many predictive and prescriptive social analytics with actionable insights. His R&D won him the recognition as a 2010 Influential Leader by CRM Magazine.
You can see all tweets and resources here:
http://www.experian.com/blogs/news/about/data-scientists/
Product management – a little known and poorly understood discipline. A title that can mean 10 different things in 10 different companies. A job with few standard requirements – anyone can do it, but not anyone can do it well.
And yet, there are a few common themes that you should know well and you should think about deeply and frequently if you find yourself in charge of your company’s products, at any level, at any size, with any title. Drawing from a broad set experiences in and out of tech, this deck includes an experienced Product Manager's point of view on how to do it well.
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Building trust in a time of uncertainty: A video series and social strategy t...Sarah Khan
This document outlines a social media and video strategy called #ThisIsUofT created by FirstUp Consultants for the University of Toronto. It involves a 6 stage process: 1) engaging leadership, 2) outreach, 3) relationship building, 4) pre-production, 5) video production, and 6) social media strategy. The goal is to build trust and a sense of belonging at the university by creating a video series featuring authentic stories of students, faculty and their work at a human scale.
How to hack 10,000 student engagements: Four simple steps to highlight your p...Sarah Khan
This document outlines an agenda for a presentation on marketing engagement using the MENT framework. The presentation includes an introduction, looking at the CONNECT stage of engagement to get to know attendees, an overview of the MENT framework to develop marketing decisions, a case study of how the framework was applied, and a question and answer period. The case study focuses on how the presenter increased engagement and brand awareness for an university incubator program through applying the stages of the MENT framework around introduction, surveys, email automation, events and maximizing engagement. Metrics are shared showing the program's success in various engagement areas.
Adventures in podcasting Where it’s at – I’ve got no turntable and two microp...Sarah Khan
This document provides an overview of Carla DeMarco's podcast "VIEW to the U" at the University of Toronto Mississauga. It discusses how the podcast was created to showcase UTM researchers, the planning process which included sourcing equipment and lining up interview subjects, and some of the challenges of editing and marketing. It also outlines the positive outcomes, such as increased visibility for researchers, recruitment of international students, and repurposing of content. Metrics show over 9,200 total listens and growing engagement from the university community.
The Terminator- Blowing up our website to save our strategySarah Khan
The document discusses strategies for redoing a housing website. It recommends engaging stakeholders and audiences, doing research on user needs, getting buy-in from those with influence, choosing an effective project team, focusing on quality content, planning a launch, and keeping the website updated ongoing. The key steps are to engage others, understand user problems, get approval from stakeholders, hire the right team, rewrite all content for quality, and establish processes to keep the site maintained over time.
Josie Ahlquist discusses leadership development for digital marketing professionals. She notes that digital marketers face challenges like unclear strategies, platform changes, and negative comments. However, digital marketers are more than doers - they are leaders, researchers, and community builders. Ahlquist advocates applying leadership theories like servant leadership and the social change model to enact positive change. Digital marketers can develop student digital education, advocate for their industry, and mentor others. Ahlquist encourages focusing on purpose over busy work and prioritizing one's why to overcome marketing realities.
This document announces an interactive UX workshop with Suzanne Dergacheva, the co-founder and Drupal practice lead of Evolving Web. Suzanne has over 10 years of experience as a developer, project manager, UX designer and trainer. The workshop will gather feedback on first impressions, likes, potential changes, and questions about a UX design to help improve the experience.
How laurentian university created a data driven content strategy using seoSarah Khan
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An illustrated journey to some sort of point about marketingSarah Khan
The document promotes t-shirt designs for the University of Saskatchewan that feature phrases related to being part of a pack or team. The designs encourage a pack mentality and pride in being a pack member or running with the pack at the University of Saskatchewan. A website is provided for more t-shirt design ideas related to the University of Saskatchewan.
The digital leader risks and rewards of having the president on social mediaSarah Khan
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Beyond books how the library can support higher ed communicatorsSarah Khan
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The document discusses the role and challenges of managing social media for a university president, referred to as "Santa". As the manager of communications for Santa, the author oversees Santa's social media accounts which have thousands of followers. The role involves writing speeches, videos, blog posts and more to engage various university stakeholders. Key challenges include balancing personal and professional voices and avoiding controversy while staying interesting. Positives include community engagement, excitement building and dialogue. The author provides examples of Santa's most popular social media posts.
Taking it to the next level: Strategies for making good UX a team effortSarah Khan
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Reducing our digital footprint in order to improve the customer experienceSarah Khan
This document summarizes efforts to reduce the university's digital footprint by consolidating over 30 websites into 10 or fewer sites and moving content to a centralized knowledge base. It outlines the problems with the previous fragmented approach and opportunities provided by an integrated web strategy. A multi-phase implementation process is described that focuses on outdated sites first. Challenges include competing priorities and change management while opportunities involve leveraging other initiatives and investments. Successes so far include identifying new homes for most content and quick wins building momentum. Next steps involve continuing phases and expanding the service catalogue.
This document provides tips and best practices for sending better emails. It discusses knowing your audience through testing open and click-through rates by device, browser, location and other factors. The document also recommends always testing subject lines and content through A/B testing to improve performance. Additionally, it suggests being strategic by sending the right type of email to the right segmentation of users and automating email workflows. Resources for email marketing are also provided.
Liz Pittman gave a presentation on building community on social media. She discussed developing authentic and relatable content, using Instagram story takeovers to tell stories from students' perspectives, and promoting NAIT's #NAITisGreat hashtag on Twitter to engage the community. She also emphasized providing training to staff and students, establishing brand ambassadors, and creating social media toolkits to encourage participation and sharing across platforms.
Sask Polytech has 15 affiliate social media accounts and over 30 social media ambassadors who are subject matter experts. The accounts are supported by Communications and Marketing (C&M) through training, branding, and support. C&M provides mandatory 60-minute training for all account administrators and optional quarterly 60-90 minute training sessions for social media ambassadors on best practices, tools, success stories, and more. This community of practice helps ambassadors learn from each other. Feedback from trainings has been positive, praising the relevant content and engagement. The training program has helped position C&M as social media experts and create new connections across Sask Polytech.
The document discusses Sask Polytech's Indigenous role model calendar and digital storytelling initiatives. It shares best practices for Indigenous communications and marketing, including knowing your audience and including each role model's hometown, nation and language. The calendar aims to share Indigenous student success stories across multiple channels. Going digital allows extending the stories' reach through the website and social media engagement throughout the year. Challenges include scheduling interviews and representing diversity in the stories shared.
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
A review of the growth of the Israel Genealogy Research Association Database Collection for the last 12 months. Our collection is now passed the 3 million mark and still growing. See which archives have contributed the most. See the different types of records we have, and which years have had records added. You can also see what we have for the future.
How to Add Chatter in the odoo 17 ERP ModuleCeline George
In Odoo, the chatter is like a chat tool that helps you work together on records. You can leave notes and track things, making it easier to talk with your team and partners. Inside chatter, all communication history, activity, and changes will be displayed.
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...PECB
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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This presentation was provided by Steph Pollock of The American Psychological Association’s Journals Program, and Damita Snow, of The American Society of Civil Engineers (ASCE), for the initial session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session One: 'Setting Expectations: a DEIA Primer,' was held June 6, 2024.
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Odoo provides an option for creating a module by using a single line command. By using this command the user can make a whole structure of a module. It is very easy for a beginner to make a module. There is no need to make each file manually. This slide will show how to create a module using the scaffold method.
Walmart Business+ and Spark Good for Nonprofits.pdfTechSoup
"Learn about all the ways Walmart supports nonprofit organizations.
You will hear from Liz Willett, the Head of Nonprofits, and hear about what Walmart is doing to help nonprofits, including Walmart Business and Spark Good. Walmart Business+ is a new offer for nonprofits that offers discounts and also streamlines nonprofits order and expense tracking, saving time and money.
The webinar may also give some examples on how nonprofits can best leverage Walmart Business+.
The event will cover the following::
Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
Special TechSoup offer for a free 180 days membership, and up to $150 in discounts on eligible orders.
Spark Good (walmart.com/sparkgood) is a charitable platform that enables nonprofits to receive donations directly from customers and associates.
Answers about how you can do more with Walmart!"
বাংলাদেশের অর্থনৈতিক সমীক্ষা ২০২৪ [Bangladesh Economic Review 2024 Bangla.pdf] কম্পিউটার , ট্যাব ও স্মার্ট ফোন ভার্সন সহ সম্পূর্ণ বাংলা ই-বুক বা pdf বই " সুচিপত্র ...বুকমার্ক মেনু 🔖 ও হাইপার লিংক মেনু 📝👆 যুক্ত ..
আমাদের সবার জন্য খুব খুব গুরুত্বপূর্ণ একটি বই ..বিসিএস, ব্যাংক, ইউনিভার্সিটি ভর্তি ও যে কোন প্রতিযোগিতা মূলক পরীক্ষার জন্য এর খুব ইম্পরট্যান্ট একটি বিষয় ...তাছাড়া বাংলাদেশের সাম্প্রতিক যে কোন ডাটা বা তথ্য এই বইতে পাবেন ...
তাই একজন নাগরিক হিসাবে এই তথ্য গুলো আপনার জানা প্রয়োজন ...।
বিসিএস ও ব্যাংক এর লিখিত পরীক্ষা ...+এছাড়া মাধ্যমিক ও উচ্চমাধ্যমিকের স্টুডেন্টদের জন্য অনেক কাজে আসবে ...
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
Navigating relationships when no one knows what your job is
1. Navigating Relationships
When No One Knows
What Your Job Is
Megan Weales (@meganweales)
Digital Community Coordinator
Ontario Tech University
@meganweales | @otstudentlife #PSEWEB
2. Expectation vs. Reality: Our Jobs
EXPECTATION
Tech support
◦ when your keyboard switches to French
◦ when your screen turns upside down
◦ when you can’t get the projector set up
Tweets all day (@meganweales)
Takes pictures
Scrolls Instagram (@meganweales)
REALITY
Website management
◦ Student Life website
◦ Digital Community
Social media management
Social listening
Assessment
Content creation
Student development
◦ Training and supervision (5 employees, 20
volunteers)
Photographer, videographer, director, producer,
editor, graphic designer
@meganweales | @otstudentlife #PSEWEB
4. Strategies to build trust and prove
value
Showcase
your work
@meganweales | @otstudentlife #PSEWEB
Document
everything
5. 1. Ask questions
@meganweales | @otstudentlife #PSEWEB
Ask questions > Meet people where they’re at > Document everything > Showcase your work
6. Ask questions:
Why?
@meganweales | @otstudentlife #PSEWEB
• “What are your goals?”
• Suggest relevant alternatives
• Work to understand where they are
coming from
• “Is there a reason we do it this
way?”
• “Can you help me
understand?”
7. Ask questions:
Listen and Empathize
@meganweales | @otstudentlife #PSEWEB
• Listen to their answers
• There is usually a reason things
are done a certain way
• Self-reflect
• What prevents them from
working with you? Are there
any barriers in place?
8. 2. Meet them where
they’re at
@meganweales | @otstudentlife #PSEWEB
Ask questions > Meet people where they’re at > Document everything > Showcase your work
9. Meeting them where they’re at:
Communication Plans
For people who are invested but not experienced.
Define Key
Goals and
Messages
Set
Measurement
Determine
Audience
Timeline
@meganweales | @otstudentlife #PSEWEB
10. @meganweales | @otstudentlife #PSEWEB
From no plan…
to annual communications goals and strategy
Student Life
Our
our services
11. Meeting them where they’re at:
Project Pitches and
Recommendations
For people with limited or no investment (time) but need support.
@meganweales | @otstudentlife #PSEWEB
• Use their resources to develop
some ideas
• Use your expertise to make
recommendations
12. From off-brand media kit…
@meganweales | @otstudentlife #PSEWEB
to content that informs and engages
13. 3. Document
everything
@meganweales | @otstudentlife #PSEWEB
Ask questions > Meet people where they’re at > Document everything > Showcase your work
14. Document everything:
Create Policies
@meganweales | @otstudentlife #PSEWEB
• Policies are valuable even if you’re the only person
doing your job
• Policies can start off as general
• “Case-by-case” can still follow a template outlined in
a policy
• Policies help put worried staff members at ease
• Crucial when creating something new (because
new = scary)
15. From case-by-case…
@meganweales | @otstudentlife #PSEWEB
to a templated process
Listen Acknowledge Solve Reflect
The LASR Approach to Responding to Comments
16. Document everything:
Reports
@meganweales | @otstudentlife #PSEWEB
• Pull from whatever service you
may already be using (Google
Analytics, Hootsuite) OR create
your own
• Save data that you want now
• Include data that you might want
later
• Create something sharable
19. 4. Showcase your
work
@meganweales | @otstudentlife #PSEWEB
Ask questions > Meet people where they’re at > Document everything > Showcase your work
20. Showcase your work:
Make it part of your routine
@meganweales | @otstudentlife #PSEWEB
• Keep colleagues informed
• Add updates, reports, and/or
successes to a regular
newsletter
• Include reports in agendas of
team meetings
21. Showcase your work:
Build your personal brand
• Increasing your presence helps
people understand who you are
and what you do
• Share your work
• On social (does your
institution have a hashtag for
this?)
• Create a portfolio
• Share your wins with people who
will understand and be excited by
them
• (#PSEWEB)
@meganweales | @otstudentlife #PSEWEB
(but you’re not)
BUILDING TRUST because social media is still new. And new is scary, and new is not easy (cue the “we’ve always done it this way”)… and when I challenge a way of thinking – which I pride myself in doing often – it can lead people to think that I’m trying to take control away. For example, my first summer as a student I took on the big project of centralizing all 10+ of our departments social media into one social media – the social media that I still manage as part of my job today. I began to discover the deeply rooted control issues that existed in our little department. What was missing from this centralization process was the trust building FIRST, not later. Now trust building is rooted in all of the work that I do.
…and so is.
PROVING VALUE because anyone can “do” social media, right? Just let a student do it. Heck, I was a student that did it. But I was a student working towards a career. I’m not saying that I’m a special case, but I am saying that an inconsistent strategy that drops off as soon as a student contract is over *isn’t* a successful strategy. What is successful, however, is having a full time staff member AND a team of students working on social. Yet still, I work to prove value to educate my colleagues who are not familiar with social, and those who are seemingly experts because they are amongst the small group who has an Instagram account.
So how do I navigate building trust and proving value in my work?
I have a few strategies to do this that I’ll share with you and dive deeper into through this presentation.
Ask questions
Meet people where they’re at
Document everything
Showcase your work
Step one – ask LOTS of questions. Ask questions about projects and their outcomes to understand what is trying to be accomplished.
Ask questions about people so that you can better understand working styles.
Ask questions and ask them often.
Ask questions that get you to the CORE of why – “what are your goals?” for this project, campaign, whatever. Too often we have staff members request products without having a goal in mind. Asking what their goals are, AKA WHY they are asking for what they’re asking for helps us understand what they actually need, and if what they really need is different from what they’ve requested, this gives us the basis to suggest a relevant alternative.
Truthfully, sometimes I have a hard time understanding where people are coming from when they request specific things from our team. So it’s important for me to ask questions so that I CAN understand. Even if it’s as simple as, “could you explain this to me again?” or “can you help me understand this?”.
When it comes to “we’ve always done it this way”, asking “is there a reason we do it this way?” This is especially important if you are newer at an institution or in a department – you don’t know what politics or events happened to justify the means. And in some cases, you’ll find out that they’ve just never thought about it. For example, two different teams in Student Life host orientation programming. My team was meeting with both of these teams at the same time to develop promotional materials that highlight all of our orientation programs in one place. I asked them “is there a reason you don’t share a centralized email inbox for questions?” Well… no there wasn’t a reason. One of the teams had multiple students answering the questions that came in, and the other email inbox was taken care of solely by one staff member who was also in charge of the rest of the orientation planning. By posing this question, we simplified this email process and let our colleague worry about other things for a while.
What are some other ways that we can ask “WHY?”
…and when you ask these questions make sure you’re LISTENING to their answers. We may be the professionals when it comes to communications, but there are department politics and history that your colleagues know more about than you.
It’s crucial to not just ask others questions, but to ask yourself questions as well.
Reflect on what may prevent teams or departments from working with you and/or your team?
Are their barriers in place that make them feel as if it would be easier to do things without you?
Do they know about processes in place that could benefit them?
These questions were crucial to our team understanding how we can best support our colleagues. Asking these questions made us realize that the reason that we weren’t getting requests from one of our departments was because they thought it would be faster to do it themselves, even if it meant that the end product wasn’t high quality.
After we reflect and assess, we meet them where they’re at.
To meet them where they’re at, you have to understand where they come from – ask questions to do this.
Everyone works differently, learns differently, and processes differently. As a communications professional, it’s crucial for me to be flexible when I can be.
Being able to meet people where they’re at is especially crucial for underserved groups and departments – like mental health and accessibility who are over capacity with student appointments, and equity and indigenous departments who, at our university, have a few people responsible for everything under the moon in their area – not just serving students, but educating staff and faculty, and doing community outreach, potentially recruitment, and be a representative on every advisory group that pops up. How can we better support these folks? Accommodate them. Depending on their level of communications expertise and investment, this may look a little bit different.
I’ll share a few examples of how my team has met others where they’re at.
Communications plans work well for us, especially with people who are invested in their marketing/communications plans but perhaps not experienced. We set up a meeting, typically with an entire team, to do the following:
Define key goals and messaging.
Typically, we’ve done these communications plans for an entire year. The department will set out an overarching goal for the year and some key messaging that they want to emphasize.
2. Then we define how to measure success.
This includes identifying the current climate on campus surrounding the topic. What awareness is there on campus about this topic? If it’s low, maybe we dip our toes in and start small.
3. Who are our audience members?
For us, usually it’s students in general. But are there different types of students we could be trying to communicate with? Does our messaging change depending on the type of audience we’re speaking to?
4. And timeline.
We like to roughly map out the year. What are important events and dates around this topic? What needs to be done communications-wise each month to meet that overarching goal that we set?
Doing this helps us take teams from no plans, to annual communications goals and a real strategy to back these goals up.
Here’s an example of a communications plan that we’re currently working on in our office.
We have our overarching goals at the top: build brand awareness, and break down stigma.
How our we communicating that? With our message. Our services are not just for struggling students. Our office is welcoming to all. Students should not feel intimidated by us.
And we have three different types of audiences:
Students who are unaware of our services
Students who think they’re doing too well to get help
Students who are too nervous to access services
Then below we’ve mapped out some draft ideas for social media content, including the primary goal for each communications piece, and other relevant information required. The piece that I’ve shown you mostly revolved around social media, but we would include posters, handbills, and any other requested materials we can expect around a certain time from this department.
But what if the team you’re working with is less invested than this?
Then we meet them where they’re at by providing them with ideas and recommendations. This works best for groups with limited or no investment that still need support.
I use this strategy for teams where representation is crucial. Marketing plans are only on their mind when an important date is coming up. And this is no fault of their own, especially when it comes to student-facing folks who are overloaded with appointments. These groups are often the ones that do not submit requests, or send me off-brand resources and media kits made by community organizations that do not match our brands voice.
My options are to: say no and have them not represented at all on social, or post something from this media kit that is off-brand and not engaging.
….OR I can use the resources sent to me, along with my expertise, to make recommendations or pitch them a project.
In a media kit, I was sent social media graphics that were stock photos with text overtop that was barely legible. All 4 or 5 graphics had the exact same text on them, and I was asked to post them all. None of them were the conversational, authentic tone that our department uses online. The kit ALSO included lots of information resources, printouts, tip sheets that had really great information on them. I emailed my colleague who sent the request in to say “Thank you so much for sending along this resource, my team will schedule some content related to it.”
I really believe in authenticity so I’m going to be honest and say this answer was not accepted right away and I received a bit of push back. To which I responded explaining more, “There’s some great tips in the package that I’d love to use. The documents don’t quite match our brand voice and aesthetic on social media. I’m happy to have myself and team take on the work to create something more on-brand using the resources you’ve provided to us.”
This was better received, so I took the resources and used Canva to create to create this template, uploaded it to Instagram and added some relevant GIFs. THEN, I opened it up to our students to share their tips, too. This ended up being our highest Instagram engagement yet to date – and it only took me maybe 10 to 15 minutes (if I’m being generous) to create the background/template on Canva.
Then, I followed up with my colleague to let them know how we used the information and inform them of the success. I made sure to save this information, which brings me to the third part of my process…
Document everything. Policies, analytics, assessment. Document it and save it. This is how I say NO to things and have people accept that as an answer. Data talks. Documentation provides value.
Create policies and written strategies to document a process.
Do this even if you are the only person doing your job.
I got tired of constantly explaining my processes for social media and our Digital Community, and thought “how do I explain this in professional terms but also in a way that anyone can understand” when I used web/social media language like “social listening”. I finally created a few policies that outline our process for approving and publishing Digital Community content so that I can put staff at ease and stop receiving “what if” questions. Well the funny thing about that is that now that I’ve created policies for the work that I do, no one asks to see the policies I’ve created. But regardless, the existence of a policy can save the day when it IS needed.
And even a case-by-case strategy can still follow a template or a process. Because I manage the social media for a department at the university rather than the university as a whole, it’s pretty rare that we get negative comments online, and when we do, they are not average complaints. We are the main source of equity content on campus at an institution in a blue-collar city where equity is newer. Depending on the type of equity content we post, the responses that we MAY get are different, so we do have to assess some case-by-case. But I dug into my customer service roots to find a template solution that I could develop a policy around.
My first part time job was at Cineplex, and if you worked in customer service this approach may sound familiar to you because it is adapted from a Guest Service Recovery Matrix called “L.A.S.T” Listen, Apologize, Solve, and Thank.
I adapted it to be more relevant for responding to comments – this is my “LASR” approach.
Listen: Read the concern and try to understand where the individual is coming from. Empathy is important here.
Acknowledge: When responding, address the user by name, and acknowledge any concerns by repeating them. Acknowledge their emotions if it is clear how they are feeling (angry, upset). If their comment warrants it, thank them for bringing it to our attention.
Solve: Provide a possible solution for the commenter to take. Possible solutions include: (1) Connect them with the appropriate support or service. (2) Share relevant information regarding a question they may have. (3) Give them the contact information of someone who can help. (4) If they are commenting about a service that is not ours, tag the account of the service that it is related to (after messaging that department first).
Reflect: Share information with relevant university staff and/or faculty. Work together with university communications staff on key messaging and response planning. Reflect on the situation and update practices when applicable.
This is the template that I am able to use for those “case-by-case” concerns, and this is just one portion of our process. After we’ve resolved an issue, I will update the policy with a situational example and process when it makes sense and share it with my team. Document everything, your future self will thank you.
Document everything, including reports.
As I’ve said, data talks. Use your data to tell stories. If you want to prove value, this is the best way. Pull from whatever service you may already be using, Google Analytics, Hootsuite, Sprout, whatever. OR create your own.
Save the data that you want now, and include data that you might want later.
However you choose to save the data, make sure that it is something sharable. With those who may have an understanding of social, but it should also be understandable by those who are less familiar. Those are the folks we are most likely to have to prove value to, anyway.
I recently fell into a Google analytics hole and started making up for lost time by downloading every report I could get my hands on that I found valuable. Once I was pleased, I set it up to send me an excel sheet with monthly analytics from our Digital Community and the Student Life website and then I patiently waited for the 1st of the next month so I could bask in the glory of the data. Each month, I add this spreadsheet as a tab in a “Yearly” spreadsheet and compare the data from this month to last month and then share the spreadsheet with my team.
We just launched our new Student Life website, so I will soon be downloading last years monthly reports to compare to this year.
…and I think my team might be sick of it because this is me every time I learn something new about the assessment tools we have access to that I’m just now diving into.
And that’s because I love showcasing my work, and I think you should too.
Showcase your work every chance that you get – even if people DON’T ask.
You know how in math, you don’t get full marks unless you show your work? (Right, I’m pretty sure, I haven’t done math in a lot of years)? How can you prove value to people without showing your work. So, do it. Often.
Make it part of your routine. Those reports that I just talked about? Like I said, I send them to my team monthly.
If there’s a monthly newsletter you can add some information in regularly, do it. Put it in your calendar at least once a month to send an update to whoever is responsible for staff newsletters.
Or, add it as an agenda item to team meetings, whether it’s your immediate team, maybe you have a social media committee at your institution, wherever it makes sense.
And I get it, teams of 1 can be isolating. Before my university had a social media committee, and before I had a team of students, I had a hard time sharing data and showcasing my work because I felt as if other people didn’t share my excitement. In that case, work on building your personal brand.
Increase your presence. Online, on committees. Share the work that you do with more people. Increasing your presence helps people understand who you are and what you do. And educate where you can to get other people excited. Explain what the information means and why it’s good.
If you have people who will be excited, share your wins with them. Can’t find that around you? Find it virtually. I’d love to read about your wins on the #PSEWEB hashtag or in the Facebook group.
If your university has a hashtag for staff, use that and share your work! Use your social media as a bit of a portfolio. There’s plenty of faculty and staff on Twitter at Ontario Tech, so I make sure to share the projects that I’m most proud of there.
Sharing your wins can feel like you’re bragging, but being proud of your work is different. It can take practice to have this feel comfortable, so let’s take the opportunity to practice with the people that support us most. Everyone share a “win” with the person next to you. Introverts, I see you too. Practice sharing your wins – I’ll start.
To recap,
Ask questions. Get to the “why” of the work. Listen to the answer, and empathize.
Meet people where they’re at. Be flexible. Create working communications plans. Use your expertise and their resources to pitch projects and make recommendations.
Document everything. Create and document your policies and processes. Develop reports and use the data to tell stories.
And showcase your work. Regularly. With your close colleagues, and expand your reach beyond. Share with your #PSEWEB fam. Maybe even present at next years conference.