The document discusses Gartner's Magic Quadrant for IT Service Management (ITSM) tools, presented by Ian Aitchison, Matt Hooper, and Kevin J. Smith on September 12, 2017. It outlines the session format, including audience engagement through Q&A and the distribution of a recording and report link after the session. The presentation concludes with an invitation to future events and expressions of gratitude for participant attendance.

1. Breaking down Gartner's Magic
Quadrant for ITSM Tools
Ian Aitchison
Matt Hooper
Kevin J. Smith
September 12, 2017

2. Housekeeping
• All callers on Mute. Please also mute on your side if possible in case there
are any Webex issues
• Enter Questions with the Q&A feature. We will follow up after broadcast on
questions we don’t answer
• Session will be recorded and distributed later with a link to the MQ report
• Follow on Twitter:
• #ivantiwebinars
• @IanAitchison
• @VigilantGuy
• @kevinjsmith4IT

3. Gartner Magic Quadrant
for IT Service Management
2017

4. Additional Considerations

5. What’s Ahead?

6.  Questions

7.  Closing Comments

8. Our sincere thanks for joining us
and we hope to see you at
another Ivanti event

9. Thank you