Few organizations feel they are reaching their true potential. Technical debt, antiquated processes, outdated measurements, and a never-ending influx of new requirements leave most feeling incapable of doing much more than keeping the lights on. Overcoming these challenges and achieving meaningful change doesn't happen overnight, but is a necessity in order to create the next generation of IT operations and create the foundation for DevOps success. This session will explore techniques that modern IT organizations are adopting to become more agile, adopt new technologies like containers, new processes like DevOps, and build a culture of continual improvement. We will touch on how to: • Improve responsiveness, collaboration, and learning across teams • Adopting and supporting new technologies like containers, microservices, and automation • Gain more visibility into your environments and processes to identify constraints • Grow beyond firefighting and just getting the next feature out