This document provides an onboarding guide for new Jimmy Brings delivery drivers. It introduces Jimmy Brings as an on-demand alcohol delivery service operating in several Australian cities [1]. It outlines the driver onboarding and training process, including instructions on using the driver app to accept orders, check IDs, mark deliveries as complete, and other key parts of the job [2]. It also details Jimmy Brings' policies around responsible service of alcohol, fraud prevention, appropriate customer interactions, and how drivers will be paid [3]. The guide aims to prepare new drivers for successful and responsible work with the Jimmy Brings platform.
The Sarbanes-Oxley Act (SOX) was passed in 2002 in response to major corporate accounting scandals to improve financial disclosure and transparency for public companies. Major sections of SOX include requirements for CEOs and CFOs to certify financial reports, for companies to establish internal controls on financial reporting, and to promptly disclose material changes. While SOX increased compliance costs for companies, it also aimed to restore investor confidence by improving accuracy of financial reporting and imposing penalties for violations. However, some critics argue that SOX places unnecessary regulatory burdens on companies.
Training Slides of Certified Compliance Officer to enhance Personal Development, discussing the importance of Compliance.
Some Key-Points:
- The Framework of Compliance
- Corporate Governance
- Compliance Program
For further information regarding the course, please contact:
info@asia-masters.com
www.asia-masters.com
The document discusses the requirements for corporate compliance programs according to federal and state laws. It notes that health care entities that bill or pay out over $5 million annually in Medicaid must establish a compliance program. The focus of compliance programs is ethics, integrity, and compliance with fraud and abuse laws. Key components of compliance programs include a compliance officer, training, and anonymous reporting mechanisms. The document reviews several federal and state laws pertaining to fraud, kickbacks, and false claims. Employees' responsibilities to adhere to compliance policies and report any issues are emphasized.
The Sarbanes-Oxley Act of 2002 established new standards for all U.S. public company boards, management, and accounting firms in response to major corporate and accounting scandals. It created the Public Company Accounting Oversight Board to oversee accounting firms and regulate audits of public companies. The Act also covers issues like auditor independence, corporate governance, internal controls, and financial disclosure to increase accountability and protect investors.
Money laundering is the process of making illegally obtained money appear legal. This document discusses how criminals first place illegal funds into the financial system through various techniques like structuring deposits to avoid reporting requirements, using alternative remittance systems, or purchasing assets or insurance policies. It then explains how launderers further layer the funds by moving them through many transactions to obscure their source and make the money harder to trace back to criminal activity. Kenya's new anti-money laundering law aims to regulate these processes but questions remain over successful implementation.
This document discusses strategies for employee retention. It outlines tools to determine which employees to retain, such as a uniqueness grid to identify employees with specialized skills. It also discusses how to treat exiting employees respectfully to maintain trust with remaining employees. Finally, it recommends establishing retention policies focused on communication, recognition, and culture fit to motivate employees to stay.
The document summarizes several fraud cases identified through data analysis of transaction databases from three car dealerships. At Dealership 1, the service cashier was pocketing cash payments by not recording invoices until later. At Dealership 2, the cashier converted cash job cards to zero value internal invoices, pocketing payments. Used car staff underreported trade-in values, pocketing the difference. A rental clerk manipulated rates and mileages to extract extra payments. Stronger system controls and auditing could have prevented these frauds.
The Sarbanes-Oxley Act (SOX) was passed in 2002 in response to major corporate accounting scandals to improve financial disclosure and transparency for public companies. Major sections of SOX include requirements for CEOs and CFOs to certify financial reports, for companies to establish internal controls on financial reporting, and to promptly disclose material changes. While SOX increased compliance costs for companies, it also aimed to restore investor confidence by improving accuracy of financial reporting and imposing penalties for violations. However, some critics argue that SOX places unnecessary regulatory burdens on companies.
Training Slides of Certified Compliance Officer to enhance Personal Development, discussing the importance of Compliance.
Some Key-Points:
- The Framework of Compliance
- Corporate Governance
- Compliance Program
For further information regarding the course, please contact:
info@asia-masters.com
www.asia-masters.com
The document discusses the requirements for corporate compliance programs according to federal and state laws. It notes that health care entities that bill or pay out over $5 million annually in Medicaid must establish a compliance program. The focus of compliance programs is ethics, integrity, and compliance with fraud and abuse laws. Key components of compliance programs include a compliance officer, training, and anonymous reporting mechanisms. The document reviews several federal and state laws pertaining to fraud, kickbacks, and false claims. Employees' responsibilities to adhere to compliance policies and report any issues are emphasized.
The Sarbanes-Oxley Act of 2002 established new standards for all U.S. public company boards, management, and accounting firms in response to major corporate and accounting scandals. It created the Public Company Accounting Oversight Board to oversee accounting firms and regulate audits of public companies. The Act also covers issues like auditor independence, corporate governance, internal controls, and financial disclosure to increase accountability and protect investors.
Money laundering is the process of making illegally obtained money appear legal. This document discusses how criminals first place illegal funds into the financial system through various techniques like structuring deposits to avoid reporting requirements, using alternative remittance systems, or purchasing assets or insurance policies. It then explains how launderers further layer the funds by moving them through many transactions to obscure their source and make the money harder to trace back to criminal activity. Kenya's new anti-money laundering law aims to regulate these processes but questions remain over successful implementation.
This document discusses strategies for employee retention. It outlines tools to determine which employees to retain, such as a uniqueness grid to identify employees with specialized skills. It also discusses how to treat exiting employees respectfully to maintain trust with remaining employees. Finally, it recommends establishing retention policies focused on communication, recognition, and culture fit to motivate employees to stay.
The document summarizes several fraud cases identified through data analysis of transaction databases from three car dealerships. At Dealership 1, the service cashier was pocketing cash payments by not recording invoices until later. At Dealership 2, the cashier converted cash job cards to zero value internal invoices, pocketing payments. Used car staff underreported trade-in values, pocketing the difference. A rental clerk manipulated rates and mileages to extract extra payments. Stronger system controls and auditing could have prevented these frauds.
The document discusses the Sarbanes-Oxley Act of 2002 (SOX), which was passed in response to corporate accounting scandals in the United States. It summarizes some key provisions of SOX, including requiring full financial disclosure from public companies and being applicable to companies listed on U.S. stock exchanges. While India already had its own corporate laws, the document argues some aspects of SOX like increased penalties for white collar crimes could strengthen Indian laws as well. It also notes Clause 49 of Securities and Exchange Board of India attempted to improve corporate governance in a manner similar to SOX.
The state government of Maharashtra has been at the forefront in creating a conducive business environment that fosters globally competitive firms. Business reforms introduced both by the Central as well as the state government have played a critical role in India’s 30 spots improvement in the Doing Business ranking for 2018.
The State, under the Business Reforms Action Plan (BRAP) 2016, has implemented over 90 per cent reforms in 7 out of 10 parameters, including labour registration, utility connections, single window system, environment registration, among others. These policy reforms have significantly helped in the reduction in time and cost of doing business for the industry, thereby
establishing Maharashtra as one of the top investment destinations in the country.
This report provides the key highlights of the select initiatives on ease of doing reforms in Maharashtra. With a view to provide on-ground impact of these initiatives, the Report also captures industry views on various aspects of business reforms.
Looking to scale your SEO processes?
Are you equipped to factor the ever-changing digital landscape into your plans for growth?
Any marketer would agree that scaling in today’s digital age can be a complex challenge.
However, by taking a sophisticated, fine-tuned, and strategic approach, you can seamlessly scale an SEO program on an enterprise level.
Watch our webinar to discover how to decode a formula that helps you build a scalable SEO program for success.
You'll learn how to:
- Assess your competitive landscape.
- Build a scalable SEO content strategy.
- Create a framework to prioritize various SEO efforts (content, technical, authority-improvement, and more).
Wayne Cichanski, VP of Search & Site Experience at iQuanti, and Anwesha Mazumdar, Head of Credello, present a scalable SEO program that works.
Even with increased brand awareness, some enterprises still experience higher acquisition, conversion, and traffic costs.
In this webinar, you will gain in-depth insight into a case study that will help you see how scaling your SEO initiatives can truly improve your business while driving costs down.
AML/BSA - introductory guide to compliance for gaming industry compliance personnel. How to comply with federal and state law by building a rigorous compliance system.
This document discusses internal control systems and their importance for auditors. It defines internal control, describes its objectives and components. The five key components of internal control systems are the control environment, risk assessment, control activities, information and communication, and monitoring. The document outlines each of these components in detail. It also discusses the auditor's responsibilities in obtaining an understanding of a client's internal controls, documenting them through narratives, flowcharts or questionnaires, and testing the operating effectiveness of controls. The importance of communicating internal control matters through a management letter is also explained.
The document discusses discrimination in the workplace. It outlines several forms of discrimination including race, age, sex, disability, religion, national origin, and pay. The document also notes that while laws are in place to prevent discrimination, it still occurs subtly. Discrimination complaints remain common, with over 90,000 filed in 2016 alone according to the EEOC. The document recommends that businesses implement effective anti-discrimination policies, conduct regular trainings for employees, and promptly investigate any complaints to promote a positive work environment.
This chapter discusses professional ethics, independence, and audit quality for accountants. It covers the key duties and ethical principles for accountants, including competence, integrity, objectivity, and confidentiality. The chapter also examines the conceptual framework and guidelines for independence in the Code of Ethics. It describes reforms to enhance audit quality, such as auditor appointment, independence and rotation requirements. Finally, it discusses the importance of technical and ethical competence, as well as disciplinary measures, for upholding audit quality standards.
The redemption of content automation – how to.pptxGretaMunari1
This document discusses Trainline's use of content automation to scale unique content creation. Trainline created over 4 million pages of unique content through a process of gathering keyword clusters, writing perfect content using those clusters, and then generating 7 different versions of each paragraph while ensuring high quality human-written content. They measured success through tracking rankings, clicks, and revenue over 12 weeks. The results showed improvements in average ranking positions and number of keywords ranked for across several markets. Key learnings included that it is a long-term process, strong research is needed, and cross-departmental collaboration is important for success at this scale.
This document provides an onboarding guide for new Jimmy Brings delivery drivers. It outlines who Jimmy Brings is, how the delivery process works, customer service tips, responsible alcohol service requirements, driver fees, how to use the Jimmy Brings driver app, and next steps for new drivers. Drivers are independent contractors who can login and accept delivery orders via the app at any time without set shifts. The guide covers important policies around ID checks, intoxicated customers, and not socializing with customers.
We believe that our greatest benefit is the quality of life. That's why we are dedicated to developing the best solutions for our customers.
With simple and innovative solutions, we want to facilitate the management of our customers and improve the lives of their employees.
We want to change the living habits of workers and facilitate their daily lives through diversified products because we understand that those who live well work better.
It is the challenges that make us go even further. Our management is transparent and values the good work. We put into practice what we believe through actions that show respect and recognition to our employees.
This document provides guidance on delivery best practices for distribution companies. It outlines 12 steps for successful delivery, including checking materials, finding outlets, completing transactions, and submitting reports. Key aspects emphasized are quality customer service, accuracy, communication, and teamwork. Issues that may arise like late deliveries, missing invoices, or wrong items are addressed. The goal is to deliver orders reliably and build relationships to help the organization and delivery personnel succeed.
The document discusses the key things a dealer should expect from a lead source provider:
1) Quality leads that are pre-approved for financing through a permissible purpose process.
2) A large quantity of leads targeted towards the best responding zip codes near the dealer's location based on response tracking data.
3) Increased profits for dealers through a 60% show ratio on average, opportunities to sell more vehicles and make more with customers who have approved financing.
The document discusses the key things a dealer should expect from a lead source provider:
1) Quality leads that are pre-approved for financing through a licensed lender's "permissible purpose" process.
2) A large quantity of leads targeted towards the best responding zip codes near the dealer.
3) Increased profits for dealers through high show rates of around 60% from qualified customers and follow up support from an in-house business development center.
LevelUp is a loyalty program that allows customers to pay for purchases using their phone by scanning a QR code. The summary walks through how LevelUp works at both a cash register and table service setting. For cash register purchases, customers scan their code and the employee enters the total amount. For table service, the employee scans the code directly from the customer's phone. The process is meant to be simple and fast for both customers and employees. LevelUp also provides promotional materials to help businesses attract new customers to the loyalty program.
Camille Eves is the coordinator who manages the gift shop on a daily basis. Volunteers will interact most with her as she supports them, prices merchandise, reconciles cash, and handles any issues. Volunteers are always scheduled to work in pairs for breaks, better customer service, and theft deterrence. All profits from the gift shop go towards supporting healthcare at Hotel Dieu Hospital.
1. The document provides training on how to identify and handle fraudulent orders, including checking IP addresses for known fraud locations, looking for suspicious customer information, and communicating with customers whose orders are flagged for fraud.
2. Employees are instructed to avoid double authorizing credit cards or double charging/crediting customers to prevent problems, and to always leave detailed notes on orders.
3. The document reviews high fraud items, fraud detection tools, procedures for lost/damaged orders, and policies around promo codes, balance transfers, and Amazon credits.
It's an important business news for all of my friends, who have interest of earning extra income from spending extra time through a smart phone apps based network marketing. If have any further questions please call us. Please visit www.AllinQuest.com
This document discusses a mobile platform called AllinQuest that provides discounts and opportunities to earn income. It describes the platform's features such as providing up to 100% discounts, important information, purchases and bookings. It also discusses how the platform allows users to earn income from recommendations and reviews. Business owners can benefit from increased loyalty, effective marketing and automation. The platform is presented as a cost effective solution for businesses compared to developing their own mobile apps or CRM systems.
The document discusses the Sarbanes-Oxley Act of 2002 (SOX), which was passed in response to corporate accounting scandals in the United States. It summarizes some key provisions of SOX, including requiring full financial disclosure from public companies and being applicable to companies listed on U.S. stock exchanges. While India already had its own corporate laws, the document argues some aspects of SOX like increased penalties for white collar crimes could strengthen Indian laws as well. It also notes Clause 49 of Securities and Exchange Board of India attempted to improve corporate governance in a manner similar to SOX.
The state government of Maharashtra has been at the forefront in creating a conducive business environment that fosters globally competitive firms. Business reforms introduced both by the Central as well as the state government have played a critical role in India’s 30 spots improvement in the Doing Business ranking for 2018.
The State, under the Business Reforms Action Plan (BRAP) 2016, has implemented over 90 per cent reforms in 7 out of 10 parameters, including labour registration, utility connections, single window system, environment registration, among others. These policy reforms have significantly helped in the reduction in time and cost of doing business for the industry, thereby
establishing Maharashtra as one of the top investment destinations in the country.
This report provides the key highlights of the select initiatives on ease of doing reforms in Maharashtra. With a view to provide on-ground impact of these initiatives, the Report also captures industry views on various aspects of business reforms.
Looking to scale your SEO processes?
Are you equipped to factor the ever-changing digital landscape into your plans for growth?
Any marketer would agree that scaling in today’s digital age can be a complex challenge.
However, by taking a sophisticated, fine-tuned, and strategic approach, you can seamlessly scale an SEO program on an enterprise level.
Watch our webinar to discover how to decode a formula that helps you build a scalable SEO program for success.
You'll learn how to:
- Assess your competitive landscape.
- Build a scalable SEO content strategy.
- Create a framework to prioritize various SEO efforts (content, technical, authority-improvement, and more).
Wayne Cichanski, VP of Search & Site Experience at iQuanti, and Anwesha Mazumdar, Head of Credello, present a scalable SEO program that works.
Even with increased brand awareness, some enterprises still experience higher acquisition, conversion, and traffic costs.
In this webinar, you will gain in-depth insight into a case study that will help you see how scaling your SEO initiatives can truly improve your business while driving costs down.
AML/BSA - introductory guide to compliance for gaming industry compliance personnel. How to comply with federal and state law by building a rigorous compliance system.
This document discusses internal control systems and their importance for auditors. It defines internal control, describes its objectives and components. The five key components of internal control systems are the control environment, risk assessment, control activities, information and communication, and monitoring. The document outlines each of these components in detail. It also discusses the auditor's responsibilities in obtaining an understanding of a client's internal controls, documenting them through narratives, flowcharts or questionnaires, and testing the operating effectiveness of controls. The importance of communicating internal control matters through a management letter is also explained.
The document discusses discrimination in the workplace. It outlines several forms of discrimination including race, age, sex, disability, religion, national origin, and pay. The document also notes that while laws are in place to prevent discrimination, it still occurs subtly. Discrimination complaints remain common, with over 90,000 filed in 2016 alone according to the EEOC. The document recommends that businesses implement effective anti-discrimination policies, conduct regular trainings for employees, and promptly investigate any complaints to promote a positive work environment.
This chapter discusses professional ethics, independence, and audit quality for accountants. It covers the key duties and ethical principles for accountants, including competence, integrity, objectivity, and confidentiality. The chapter also examines the conceptual framework and guidelines for independence in the Code of Ethics. It describes reforms to enhance audit quality, such as auditor appointment, independence and rotation requirements. Finally, it discusses the importance of technical and ethical competence, as well as disciplinary measures, for upholding audit quality standards.
The redemption of content automation – how to.pptxGretaMunari1
This document discusses Trainline's use of content automation to scale unique content creation. Trainline created over 4 million pages of unique content through a process of gathering keyword clusters, writing perfect content using those clusters, and then generating 7 different versions of each paragraph while ensuring high quality human-written content. They measured success through tracking rankings, clicks, and revenue over 12 weeks. The results showed improvements in average ranking positions and number of keywords ranked for across several markets. Key learnings included that it is a long-term process, strong research is needed, and cross-departmental collaboration is important for success at this scale.
This document provides an onboarding guide for new Jimmy Brings delivery drivers. It outlines who Jimmy Brings is, how the delivery process works, customer service tips, responsible alcohol service requirements, driver fees, how to use the Jimmy Brings driver app, and next steps for new drivers. Drivers are independent contractors who can login and accept delivery orders via the app at any time without set shifts. The guide covers important policies around ID checks, intoxicated customers, and not socializing with customers.
We believe that our greatest benefit is the quality of life. That's why we are dedicated to developing the best solutions for our customers.
With simple and innovative solutions, we want to facilitate the management of our customers and improve the lives of their employees.
We want to change the living habits of workers and facilitate their daily lives through diversified products because we understand that those who live well work better.
It is the challenges that make us go even further. Our management is transparent and values the good work. We put into practice what we believe through actions that show respect and recognition to our employees.
This document provides guidance on delivery best practices for distribution companies. It outlines 12 steps for successful delivery, including checking materials, finding outlets, completing transactions, and submitting reports. Key aspects emphasized are quality customer service, accuracy, communication, and teamwork. Issues that may arise like late deliveries, missing invoices, or wrong items are addressed. The goal is to deliver orders reliably and build relationships to help the organization and delivery personnel succeed.
The document discusses the key things a dealer should expect from a lead source provider:
1) Quality leads that are pre-approved for financing through a permissible purpose process.
2) A large quantity of leads targeted towards the best responding zip codes near the dealer's location based on response tracking data.
3) Increased profits for dealers through a 60% show ratio on average, opportunities to sell more vehicles and make more with customers who have approved financing.
The document discusses the key things a dealer should expect from a lead source provider:
1) Quality leads that are pre-approved for financing through a licensed lender's "permissible purpose" process.
2) A large quantity of leads targeted towards the best responding zip codes near the dealer.
3) Increased profits for dealers through high show rates of around 60% from qualified customers and follow up support from an in-house business development center.
LevelUp is a loyalty program that allows customers to pay for purchases using their phone by scanning a QR code. The summary walks through how LevelUp works at both a cash register and table service setting. For cash register purchases, customers scan their code and the employee enters the total amount. For table service, the employee scans the code directly from the customer's phone. The process is meant to be simple and fast for both customers and employees. LevelUp also provides promotional materials to help businesses attract new customers to the loyalty program.
Camille Eves is the coordinator who manages the gift shop on a daily basis. Volunteers will interact most with her as she supports them, prices merchandise, reconciles cash, and handles any issues. Volunteers are always scheduled to work in pairs for breaks, better customer service, and theft deterrence. All profits from the gift shop go towards supporting healthcare at Hotel Dieu Hospital.
1. The document provides training on how to identify and handle fraudulent orders, including checking IP addresses for known fraud locations, looking for suspicious customer information, and communicating with customers whose orders are flagged for fraud.
2. Employees are instructed to avoid double authorizing credit cards or double charging/crediting customers to prevent problems, and to always leave detailed notes on orders.
3. The document reviews high fraud items, fraud detection tools, procedures for lost/damaged orders, and policies around promo codes, balance transfers, and Amazon credits.
It's an important business news for all of my friends, who have interest of earning extra income from spending extra time through a smart phone apps based network marketing. If have any further questions please call us. Please visit www.AllinQuest.com
This document discusses a mobile platform called AllinQuest that provides discounts and opportunities to earn income. It describes the platform's features such as providing up to 100% discounts, important information, purchases and bookings. It also discusses how the platform allows users to earn income from recommendations and reviews. Business owners can benefit from increased loyalty, effective marketing and automation. The platform is presented as a cost effective solution for businesses compared to developing their own mobile apps or CRM systems.
Rediff Shopping is an online marketplace headquartered in Mumbai, India that offers products across various categories. It is one of the leading online shopping sites in India that was introduced in 1999. Rediff Shopping allows customers to purchase products from over 250 brands through their website or mobile app. Key payment options include cash on delivery, debit/credit cards, net banking and EMI schemes. The site aims to provide a convenient and secure online shopping experience for customers.
This document discusses the importance of excellent customer service and provides tips for achieving it. It emphasizes consistently exceeding customer expectations, understanding customers' perspectives, being caring, welcoming complaints to improve, and communicating effectively. A scenario shows how choosing flexible delivery options over basic information can earn a customer for life. Regular self-evaluation, knowing competitors, and reading customers' nonverbal cues are also recommended to provide competent service.
WhoCanFixMyCar.com - tips from our top performersAlex Rose
Top performing garages on WhoCanFixMyCar.com are winning £10k a month of incremental business, and significantly building their base of local customers. Many are taking on additional staff to cope with the demand.
Do you want to follow in their footsteps? Then read on.
VIP Refi Mailer Presentation_View TO DATE FINALRobert Vitale
The document provides information about a 2nd chance auto refinance mail campaign service. It details that the service sends mailers to customers with vehicle loans, gathers applicant data, sets dealer appointments, and provides a portal for dealership staff. The portal allows staff to view customer updates and call on pending appointments. The service aims to bring in new customers and convert them to new vehicle sales rather than just refinancing their current loan. It estimates an average dealership could sell 20-25 cars from 10,000 mailers, with most campaigns re-ordering monthly.
The document proposes strategies to increase transaction volume and frequency for Zoto, including product improvements, marketing strategies, and an email marketing campaign. It recommends adding two new product features - Live Banking Server Notification and Online Payment on Delivery (OPOD). It also outlines plans for a marketing strategy involving a mascot, email marketing, content marketing, partnerships and events. The goal is to improve the customer experience and drive greater customer engagement through these initiatives.
This document discusses how sellers can process orders on the Paytm Mall seller app. It explains that there are two types of sellers - Last Mile Delivery (LMD) sellers and Non-LMD sellers. For LMD sellers, the steps are to tap "Create Shipment", enter product details, submit to create the shipment, download the manifest and packing slip, and then the order moves to "In Transit" and later "Completed" stages. For Non-LMD sellers, the steps are to tap "Mark Shipped", enter the AWB number and courier, submit to mark it shipped, then the order moves to "In Transit" and later "Completed" stages. It also describes how sellers can track ship
Ordova is a delivery service provider that aims to handle deliveries for establishments in a cost-effective way. This allows clients to focus on their core business. Ordova offers reliable delivery drivers and tracks them in real-time. It also provides estimated times of arrival. Ordova is developing a merchant and driver app to further improve the delivery experience. The presentation outlines Ordova's business model, competition, growth strategy, funding needs, and financial projections.
April's Garden Procedures and policies manualLinnea Barnett
This document provides policies and procedures for various aspects of operating a flower shop. It includes opening and closing checklists, steps for order taking, payment processing, delivery policies, and procedures for tasks like finding orders, editing orders, and closing out registers. The document is organized with headings for each topic and bullet points explaining the key steps to follow for various processes in running the flower shop.
#TDCGlobal 2019, Neil Ashworth, Chief Strategy Officer Yodel and CEO of Colle...MetaPack
Title: Agile partnerships: working together to deliver Customer Satisfaction
Chris Haighton, Head of Outbound Logistics Shop Direct joins Neil Ashworth Chief Strategy Officer Yodel and CEO of CollectPlus to share how their companies are working together to provide the ultimate in ease and convenience for Shop Direct customers. They’ll share the importance of configuration flexibility when integrating new propositions with retail brands and lift the lid on the multiple sources of feedback used to gauge success. They will also share how customers expect a range of solutions to fit around their lives, and how a comprehensive offering is essential for achieving success in today’s pressurised new retail environment.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
𝐔𝐧𝐯𝐞𝐢𝐥 𝐭𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐄𝐧𝐞𝐫𝐠𝐲 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐰𝐢𝐭𝐡 𝐍𝐄𝐖𝐍𝐓𝐈𝐃𝐄’𝐬 𝐋𝐚𝐭𝐞𝐬𝐭 𝐎𝐟𝐟𝐞𝐫𝐢𝐧𝐠𝐬
Explore the details in our newly released product manual, which showcases NEWNTIDE's advanced heat pump technologies. Delve into our energy-efficient and eco-friendly solutions tailored for diverse global markets.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...APCO
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
Easily Verify Compliance and Security with Binance KYCAny kyc Account
Use our simple KYC verification guide to make sure your Binance account is safe and compliant. Discover the fundamentals, appreciate the significance of KYC, and trade on one of the biggest cryptocurrency exchanges with confidence.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
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2. 1. Who is Jimmy Brings?
2. How does it work?
3. Customer Service Tips
4. Responsible Service of Alcohol
5. Fraud prevention
6. Driver fees
7. Using the JB Driver App
8. Next steps
3. Overview
1. Who is Jimmy Brings?
● First on-demand alcohol delivery service in
Australia.
● Delivery in under 30 minutes.
● Sydney launched 2012 and expanded to
Melbourne, Brisbane, Canberra, Perth,
Adelaide, Gold Coast and the Sunshine
Coast.
● All JB deliveries are fulfilled and picked up
from a JB depot, BWS or Dan Murphy store.
● We also act as a delivery agent for online
orders on BWS and Dan Murphy’s.
4. Jimmy and You
1. Who is Jimmy Brings?
● We pride ourselves on providing the best
customer service and contracting the most
professional and responsible drivers.
● Drivers are the face of Jimmy and we expect
you to be polite, courteous, helpful and
responsible.
● We value what the drivers bring to our
company. We expect a lot from you in terms
of professionalism and hope that we can
provide safe, interesting and ultimately fun
work.
● We are always available to chat or help. If at
any time you are unhappy or upset about
your experience as a driver, we encourage
you to reach out. We value the feedback!
5. What to wear and bring to work
● We don’t require you to wear a Jimmy
Brings uniform, but we do expect our
drivers to be dressed appropriately for
work.
● Please do NOT wear thongs or any open
toe shoes, tracksuit pants or singlets.
● We strongly suggest you bring the
following equipment with you, to make
your working experience easier!
○ Phone Holder/Cradle
○ Phone Charger
○ Trolley
○ High-Vis vest
1. Who is Jimmy Brings?
6. 2. How does it work?
Onboarding
Order dispatched
to driver
Driver delivers
to customer
Customer orders via
app or website
Driver collects order
from depot
Operating hours:
Monday to Saturday: 11:00 AM to Midnight
Sunday: 11:00 AM to 11:00 PM
Note: Hours may vary slightly by location
7. 2. How does it work?
Where do we deliver?
● We deliver in the Metro area of the
cities we operate in.
● You can see the locations of each
depot and delivery area on this
map. Click here.
○ The purple markers are JB
main hubs.
○ The orange and green markers
are BWS and DM we perform
deliveries for.
● Orders will be packed by JB, BWS
or DM staff, please always be
respectful and patient.
8. 2. How does it work?
When can I work?
● You can login to the app anytime
and from anywhere to receive
jobs.
● There are NO shifts, bookings or
rosters.
● You are able to see the depots
and their opening times in your
JB Driver App by tapping the
map icon.
● The map will also show you the
“busyness” of each depot as well
as the number of orders from
BWS or DM orders.
9. 3. Customer Service Tips
1) Always double check your order when
picking up from Depots to make sure you
have everything listed.
2) Always read your order notes before
ringing a doorbell as the customer may
have requested an SMS or call on arrival.
3) Always be polite and where possible greet
the customer by their first name.
4) Never ask a customer to come downstairs
to collect their order. You must always
deliver the order to the customer’s door.
5) If a customer asks you to bring the order
inside you may do so and then politely
leave.
Customer Service 101
10. 3. Customer Service Tips
6) Under no circumstances are drivers to
accept an invitation to stay and
socialise.
7) Under no circumstances should a
driver ever touch a customer.
8) Always say “Thank you!”
9) Always close any doors or gates
behind you.
10) Never contact the customer after a
delivery is completed.
Customer Service 101
12. 4. Responsible Service of Alcohol
1) You must obtain proof of age evidence from any customer that looks under the age of 25.
2) You must obtain proof of age evidence from any people at the delivery address whom you
suspect may be supplied alcohol by the customer accepting the delivery.
3) You must never supply alcohol to any customer whom you suspect of being intoxicated.
4) If you need to refuse service politely tell the customer you need to speak to the office
before delivering their order and return to your vehicle and contact the office.
5) You must never leave an order unattended. All orders must be received in person.
6) All drivers are mystery shopped by a 18-21 year old customer. If you do not check their ID,
you will no longer be allowed to work with Jimmy Brings.
Responsible Service
13. 5. Fraud Prevention
1) As a Jimmy Brings’ contractor you are responsible for checking that the customer you
are delivering to is the legitimate card holder.
2) You will often receive an notification that a credit card is being used for the first time in
your order notes: CARD NOT CHECKED – ENDING, XXXX. In this case you must sight
the credit card with the last 4 digits indicated in the order notes AND the customer’s ID
matching the name on the credit card.
3) Things to look out for that might suggest fraud:
○ Customer asking for a call on approach to meet you out on the street
○ Multiple bottles of spirits or packets of cigarettes
○ Changing delivery address at the last minute
○ Inability to produce photo ID or the credit card used for the purchase
4) SAFETY FIRST. If you ever feel threatened, remove yourself immediately from the
situation and comply with demands of the assailant. Please notify dispatch ASAP.
Fraud Prevention
14. 6. Driver Fees
● You are a contractor with Jimmy Brings and paid on a per delivery basis.
● The current fee schedule is available in the profile section of the JB Driver App
● If you pick up multiple deliveries at one time, you will receive only 1 pickup fee, but
multiple drop off fees.
● Customer are able to give you online tips.
● On Tuesday you will receive an invoice summarising your deliveries. Pay is transferred
every week on Wednesday.
● All earnings are displayed in the app. More info here.
Driver Fees
16. Login using your driver name
and the password Jb123! You
need to change the password
once you have entered the app.
Tap “Always Allow” to allow
“JB Driver” to access your
location. This is critical for the
app to work properly.
Login and app permissions
Tap “OK” to allow “JB Driver”
to access your motion activity.
17. Tap “OK” to allow “JB Driver”
to access your microphone.
Login and app permissions
Access to your microphone is
required to activate “SOS”
feature.
18. When you are ready to be
offered jobs tap “GO.” When
you are done working, tap the
power button.
Take a photo of yourself. This is
not visible to the customer.
How to start receiving jobs
Before you can start work you
need to answer an RSA
question correctly.
19. Here is your job board. You will
see No Current Jobs when you
start.
You can slide the job left to either
accept or decline it. Alternatively you
can Slide to “accept all” using the
slider at the bottom of the screen.
Orders must be accepted within 2
mins of it appearing on the screen
How to accept and perform deliveries
When you receive a new job your
app will play an alarm and a job
will appear on your screen. You
may have multiple jobs at once.
20. Once you have accepted a job the
pickup address of the BWS will
appear. The box under the order
code denotes how many minutes
ago the order was created.
After you pick up, you will see the
delivery address. When you arrive
at the customer tap ‘Drop off.’
How to accept and perform deliveries
When you tap on the order, you
will see more details about the pick
up, including the products. Once
you pick up the order, tap ‘Pickup.’
Do not tap ‘Pickup’ until you leave
the store with the order.
21. If the customer entered a birthday
that makes them under 25, it will
give you this prompt. Note that you
should always check ID if you
suspect they are under 25.
After confirming name, tap
“Complete.” If they can’t confirm,
tap “Go Back” and cancel order.
How to accept and perform deliveries
Confirm the name of the customer
matches the one on the order.
22. Unable to deliver or report concern
If you are unable to deliver the
order tap “Unable to Deliver.”
You will then have to choose a
reason.
If you have concerns about the
customer, you can report them
to JB by tapping “Report
Customer.”
23. You can tap the phone icon to call
the dispatcher about a live order
issue.
You can view all your completed
jobs by tapping the mailbox icon.
App Features
There is an in app live chat with the
dispatcher by clicking the chat
bubble icon. Note this is only
monitored while you are on shift.
24. You can access the menu by tapping
the 3 lines at the top left of the app.
This screen shows you your total
earnings and jobs for a given
week/day. You can change week
by tapping the arrows.
App Features
You can notify the team that your
current order will be your last
order. This will sign you out after
delivery.
25. Number “2” inside the circle
means there are 2 orders
available at “Dan Murphy
Malvern East”.
Your fee will be multiplied by
“1.2x” if you deliver the orders
inside the polygon.
Heat Map Feature
The “1.25x” inside the circle
means that your fee will be
multiplied by 1.25x if you pick
up the order(s) from that
particular depot.
26. “Purple arrow” shows your current
location, if you tap on the icon that
indicated by the “red arrow”, it will
show you “JB depots” only. Map
legend and depot opening hours can
be seen if you tap on the icon that
indicated by the “blue arrow”
Scroll down to see the map
legend.
Heat Map Feature
Tap on the arrow on the right
side to see depot’s opening
hours.
27. The duress feature is available for
drivers to communicate an
emergency that requires immediate
police or medical attention. This
feature should only be used to
communicate in an emergency.
Hold icon for 5 seconds to
communicate with the Incident
monitoring Centre (IMC). Location
and a live audio stream will be
broadcasted at this point. IMC will
then move onto contacting
relevant authorities.
Driver Duress Feature
Feature should be activated upon
initial sign in using provided Driver
ID and password.
28. Available incentives are published
each Thursday at 11AM. We may
add incentives throughout the week.
Tap “Claim” to receive the incentive.
When you claim an incentive, you
will see them under “Claimed.”
You can cancel a claimed incentive
by swiping left.
Incentives
When you tap on the incentive,
you will see more details about the
incentive.
29. A “star” icon will sometimes be
visible on the order, it means
this is the first time the
customer place an order with
us.
New Customer
When you tap on the order, you
will still be able to see the
“star” icon.
30. Order Notifications for Jimmy, BWS and Dan Murphys
Please wait until the notification before entering the store
or the depot.
Orders that have been made from BWS or Dan Murphys,
will NOT have the packed notifications.
Jimmy Brings drivers also deliver for BWS and Dan Murphy’s
customers.
If you order has a BWS or Dan Murphy’s logo on the top right,
this means the customer ordered through their online store,
not Jimmy Brings.
Dan Murphy’s and BWS orders requires you to collect the
recipient's name and details. You do NOT need the recipient
to sign, you should sign instead.
31. 8. Next Steps
1) After reviewing this document, please
take the quiz. The link is in your email.
2) You will be sent a form to fill out all your
details.
3) You will be sent our RSA Policy to
review then take a short RSA quiz.
4) You will be sent an email with your
Independent Contractor Agreement.
5) We will email you the link to download
the app and your login.
6) Your account is now active and you’re
able to login, choose a shift and start
delivering!
Next Steps