Backcountry Training
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1. The document provides training on how to identify and handle fraudulent orders, including checking IP addresses for known fraud locations, looking for suspicious customer information, and communicating with customers whose orders are flagged for fraud. 2. Employees are instructed to avoid double authorizing credit cards or double charging/crediting customers to prevent problems, and to always leave detailed notes on orders. 3. The document reviews high fraud items, fraud detection tools, procedures for lost/damaged orders, and policies around promo codes, balance transfers, and Amazon credits.
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