Information regarding the FLSA National Account Program.

1. NATIONAL ACCOUNT PROGRAM

2. FLSA FOOTPRINT
Current Operating Footprint FLSA Companies
FLSA Highlights
13 company owned (and 12 partner) locations serving locations from Maryland to Texas
Leading provider in each of its markets within the rapidly growing SE/SW U.S.
L di id i h f it k t ithi th idl i SE/SW U S
Revenue and earnings base is diversified geographically and by end market served
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3. INDUSTRY CHALLENGES
• Many NFPA requirements necessitate multiple contractors
– Fire alarm, sprinkler, extinguishers, backflows fire pumps, kitchen hoods, special hazards
– Some companies will have 4‐5 different life safety contractors for the same property
• Managing inspection reports and deficiency corrections is a challenge
– Paper reports, different formats, record keeping are all challenges
• Multiple pricing and rate structures make budgeting and verification difficult
– Hourly rates, service minimums, etc.
• Quality control – how do you know if you are getting what you are paying for?
– Are you getting 100% inspections?
– Are they accurate?
– Are the technicians trained properly?
– Is every property compliant with NFPA requirements?
• Risk Management
Risk Management
– Are all T&Cs the same, insurance coverage, etc.
– What happens if you are not receiving a complete and accurate inspection?
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4. FLSA SERVICE CAPABILITIES
TOTAL FIRE
• Fire Sprinkler inspection, testing & maintenance
• Inspection & Testing of Addressable/Analog Fire Alarm Systems
I ti & T ti f Add bl /A l Fi Al S t
– Programming for a variety of alarm systems
• Servicing of all fire alarm devices
– Cleaning and Sensitivity Testing
• Central Station Monitoring of fire alarm systems
• Testing & Certification of Backflow Prevention Devices
g
• Inspection & Testing of Water Based Fire Protection Suppression Systems
• Fire Pump Testing
• Inspection & Testing of Special Hazards Suppression Systems
Inspection & Testing of Special Hazards Suppression Systems
• Inspection & Testing of Emergency and Exit Lights
• Inspection & Testing of Fire Extinguishers
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5. COMMITTED TO QUALITY
ISO 9001-2008 CERTIFIED
Certified since 2000
Certified since 2000
Only fire protection service company to achieve this level of
certification for all locations.
ISO, UL and NICET certifications are all examples of FLSA’s dedication to
quality processes & procedures:
– Helps insure consistency & transparency
– Provides a greater level of code compliance
– Minimizes risk & improves loss prevention
– True partnership with our client base
T hi i h li b
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6. TRAINING AND EDUCATION
Ensuring consistency and quality
E i it d lit
• FLSA’s Certified Inspectors Training In-house training facility
Program consists of…
Program consists of…
– 2 Year Program
– On The Job Training
– Comprehensive
– Ride Along and Ride Behind
• Instructed by FLSA’s professional staff
– Fire Protection Engineers
– Professional Engineers
Professional Engineers
– Members of numerous NFPA code
writing committees
Training program graduation
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7. TM
LIFEGUARD INSPECTION & TESTING SYSTEM
Technology from the field to the internet
Technology from the field to the internet
Save money and reduce risk by managing
critical inspection data

8. TM
LIFEGUARD REPORTING SYSTEM FEATURES
An inventory of key information
A i t fk i f ti
Contains all you want to know from an inspection…
• What is it?
What is it?
• Who made it?
• What is the model number? Device Type: Smoke
Detector
• Where is it located in the building?
Where is it located in the building? Manufacturer: GE Security
Model Number: SIGA-PS
• When was it installed? Location: 2nd Floor Elevator
Lobby
• Did it pass inspection? Date Installed: July 12th,
2001
• Is it covered by warranty or product recall?
Is it covered by warranty, or product recall? Service: Tested/Cleaned
Comment: Passed
Time & Date: 08:17am 05-
17-06
Inspected By: John Davis
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9. TM
LIFEGUARD REPORTING SYSTEM
Inspection results
Validate 100% completion
Time & date stamp
View discrepancies
View warranty and recall
5-year record retention
Portfolio View
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10. TM
LIFEGUARD REPORTING SYSTEM
Accountability
Location, results & when tested
Inventory and warranty
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11. TM
LIFEGUARD REPORTING SYSTEM
Details
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12. TM
LIFEGUARD REPORTING SYSTEM
Benefits
B fit
Get what you pay for ‐ Complete inventory means 100% of devices tested and
inspected.
Scheduling – no lost inspections, saves management and administrative resources
Cost savings opportunities
‐ Product Recall Manager
‐ Warranty Manager
Warranty Manager
‐ Accurate testing – installation history insures tests are completed on‐time, not
prematurely.
‐ Efficient troubleshooting – supervisors have access to inventory and can often
g p y
troubleshoot and ID correct parts before sending a technician
Accurate Record Keeping – 5 year history insures that AHJ and insurance companies
have complete information.
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13. NATIONAL ACCOUNTS PROGRAM
Communication
‐ Customer expectations and requirements
‐ Periodic account reviews
Periodic account reviews
‐ Reporting system – portfolio view
Consistency
‐ Contract T&Cs, scope of work
‐ Favorable pricing
‐ Service delivery
Service delivery
‐ Response
Oversight
‐ Escalation point
‐ Account review
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14. NATIONAL ACCOUNTS PROGRAM
Roles and Responsibilities
Roles and Responsibilities
National Account Manager– Brandon Folse
‐ Single point of contact
Single point of contact
‐ Immediate resource for contract/problem resolution
‐ Account Assessment
‐ Communication and oversight of customer expectations
‐ Alignment of local and regional management teams
National Account Administrator
‐ Designated resource that teams with National Account Manager
‐ Instant response and follow‐up for day to day issues
Instant response and follow up for day to day issues
‐ Manages work order system (service call requests)
‐ Coordinates monthly reports and consolidated invoices
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15. NATIONAL ACCOUNTS PROGRAM
Operational Flexibility
O ti l Fl ibilit
Tailored Approach
‐ Review Customer operational procedures to determine best internal
processes for FLSA organization
Service Calls
‐ One number, one point of contact for all calls
‐ Central work order created to all national account group to track all service
activity
‐ One 800# after hours, closed loop process to ensure calls are accepted
Accurate Billing
‐ national resource reviews invoices before sending them to customer
Standard Reporting
– insure accountability, accuracy, complete documentation
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16. IN SUMMARY
Implement a Fire Protection Program to
‐ Improve Safety
Improve Safety
‐ Reduce Liability
‐ Control Costs
‐ Reduce Management & Administrative Resources
Questions?
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