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PAUL ANTHONY STEWART
 416.302.3455 Toronto, Ontario
 paulstewarttoronto@gmail.com
LinkedIn: linkedin.com/in/paulstewarttoronto
CORE COMPETENCIES
LEADERSHIP
 12+ years experience leading high-performing teams including hiring, developmentand succession planning resulting in >90%
employee satisfaction rating
 Hosted 50+ cross-functional project planning sessions (25-30 Directors) annually to drive continuous project delivery
improvement by establishing objectives, delegating accountabilities and measuring results
PROJECTS
 12+ years experience leading 100+ complex projects aimed atdriving an optimized customer experience through new product
launches,processes, services,technologies; budgets up to $45M, team sizes 5 to 100;duration of 1 to 14 months;track record
of achieving project milestones and deliverables on time
COMMUNICATION
 15+ years of effective program level communication;extensive engagement with internal/external staff, Analyst to Senior Vice
President, through presentations, meetings, conference calls, and emails; Ability to translate and operationalize strategic
objectives throughout the organization
RELATIONSHIP MANAGEMENT
 15+ years experience proactively influencing senior/mid-level management, front-line employees, clients, contractors and
vendors through earning trust and by fostering effective relationships to achieve company success
ORGANIZATIONAL DEVELOPMENT
 10+ years experience investigating, identifying and implementing changes for continuous improvement of bus iness and
operational processes that consistently resulted in up to 10% cost savings and >10% increase in speed to market
PROFESSIONAL EXPERIENCE
ROGERS COMMUNICATIONS INC. 1999 - 2015
Director, Customer Experience | Project Management Office (Jan/2013 – Nov/2015)
Responsibilities:
 Developed,led and coached a team of 20 projectmanagementprofessionals focusedon anticipating,interpreting,planning and
implementing change in a manner that efficiently and effectively delivered strategic products and services to Rogers Enterprise
Business Customers
 Project Management accountability for an annual project budget of up to $200M
 Maintained an awareness and understanding of all major initiatives that had the potential to impact budgets, resources and
strategic initiatives and effectively communicated recommendations to Senior Leadership
 Supported the creation and accountable for the execution of all processes applicable to program delivery including Project
Prioritization, Change Management and cross-functional Resource Planning
 Fostered an environment of continuous improvement and created frameworks to encourage all employees to identify process
improvements and adopt best practices
Highlighted Accomplishments:
 Built and led the inaugural Project Management Office with annual budgets up to $160M, dedicated to the planning and
implementation of products, services and processes into the Rogers Enterprise Business Unit
 Hosted 40+ annual briefing sessions with the Senior Leadership Team (Vice Presidentto Senior Director) to establish and
maintain governance over processes thatcontributed to operational effectiveness
 Led the collaboration, planning and implementation of key product launches including:
o M2M and Internet-of-Things solutions into our medium business space;focus was on Farm-to-Fork process and quality
optimization through solutions such as Blue Rover (connect, hub, data analysis, predict, decide)
o 2014 Telco CRTC Compliance Ruling; led the collaboration effort across numerous internal business partners along
with financial analytics from Ernst & Young to align Rogers to be fully compliant with moving all the Individually Liable
contracts (>600K from 3yr down to 2yr terms (monthly service fee and hardware subsidy); this was accomplished
through invoking significant change to and creation of processes, policies, systems, communications, and support
structures
Senior Operations Manager, Wireless Operating Company (Apr/2008 – Jan/2013)
Responsibilities:
 Developed, led and coached a team of Operations Managers to drive cost efficiency and increase revenues for products and
services
 Investigated,recommended and implemented continuous improvement efforts related to business processes and procedures
 Fostered an environmentof collaboration in an effort to drive continuous improvementand created frameworks to encourage all
employees to identify process improvements and adopt best practices
 Provided leadership with my peers to develop and implement strategies that successfully achieved project objectives
Highlighted Accomplishments:
 Managed a $10M implementation of the Oracle ERP Inventory Management System to Rogers’ Supply Chain and Finance
Departments,in partnership with Deloitte Consulting,that reduced hardware fulfillment SLAs by 60% and operational costs by
15%
 Led the efforts to repay $35M of revenue for over 500K customers thatwere incorrectly billed for 7 years; this effort led higher
customer satisfaction rates, a positive press release and earning the prestigious Employee of the Year Award
 Designed, created and implemented a $750K Online Reservation System, which was recognized as a first in Canada, that
increased customer satisfaction rates by 10% and customer retention rates by 5%
PMO Portfolio Manager, Customer Care Division (Jan/2006 – Mar/2008)
Responsibilities:
 Managed the Customer Service project governance and in-take process to help assess, prioritize, plan, implement and close
out programs and projects valued at $50M annually
 Developed,implementedand ensured complianceto the utilization of projectmanagementmethodologies,processes,tools and
templates
Highlighted Accomplishments:
 Planned, developed and implemented a new 3-tiered project governance framework that standardized decision making and
optimized the gating of projects from initiation to closure resulting in a 15% increase in project quality and a 20% increase in
overall project intake
EDUCATION
Real Estate as a Profession - Conestoga College – Kitchener,ON 1997-1998
PROFESSIONAL DEVELOPMENT
Leading GreatTeams – Rogers Learning & Enablement 2014
Managing Matters - Rogers Learning & Enablement 2013
7 Habits of HighlyEffective People - Franklin Covey Course 2010
COMPUTER SKILLS
Advanced proficiencyin MS Office Products
Intermediate proficiencyin MS Project and MS Visio
Ad

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Resume Paul Stewart

  • 1. PAUL ANTHONY STEWART  416.302.3455 Toronto, Ontario  paulstewarttoronto@gmail.com LinkedIn: linkedin.com/in/paulstewarttoronto CORE COMPETENCIES LEADERSHIP  12+ years experience leading high-performing teams including hiring, developmentand succession planning resulting in >90% employee satisfaction rating  Hosted 50+ cross-functional project planning sessions (25-30 Directors) annually to drive continuous project delivery improvement by establishing objectives, delegating accountabilities and measuring results PROJECTS  12+ years experience leading 100+ complex projects aimed atdriving an optimized customer experience through new product launches,processes, services,technologies; budgets up to $45M, team sizes 5 to 100;duration of 1 to 14 months;track record of achieving project milestones and deliverables on time COMMUNICATION  15+ years of effective program level communication;extensive engagement with internal/external staff, Analyst to Senior Vice President, through presentations, meetings, conference calls, and emails; Ability to translate and operationalize strategic objectives throughout the organization RELATIONSHIP MANAGEMENT  15+ years experience proactively influencing senior/mid-level management, front-line employees, clients, contractors and vendors through earning trust and by fostering effective relationships to achieve company success ORGANIZATIONAL DEVELOPMENT  10+ years experience investigating, identifying and implementing changes for continuous improvement of bus iness and operational processes that consistently resulted in up to 10% cost savings and >10% increase in speed to market PROFESSIONAL EXPERIENCE ROGERS COMMUNICATIONS INC. 1999 - 2015 Director, Customer Experience | Project Management Office (Jan/2013 – Nov/2015) Responsibilities:  Developed,led and coached a team of 20 projectmanagementprofessionals focusedon anticipating,interpreting,planning and implementing change in a manner that efficiently and effectively delivered strategic products and services to Rogers Enterprise Business Customers  Project Management accountability for an annual project budget of up to $200M  Maintained an awareness and understanding of all major initiatives that had the potential to impact budgets, resources and strategic initiatives and effectively communicated recommendations to Senior Leadership  Supported the creation and accountable for the execution of all processes applicable to program delivery including Project Prioritization, Change Management and cross-functional Resource Planning  Fostered an environment of continuous improvement and created frameworks to encourage all employees to identify process improvements and adopt best practices Highlighted Accomplishments:  Built and led the inaugural Project Management Office with annual budgets up to $160M, dedicated to the planning and implementation of products, services and processes into the Rogers Enterprise Business Unit  Hosted 40+ annual briefing sessions with the Senior Leadership Team (Vice Presidentto Senior Director) to establish and maintain governance over processes thatcontributed to operational effectiveness
  • 2.  Led the collaboration, planning and implementation of key product launches including: o M2M and Internet-of-Things solutions into our medium business space;focus was on Farm-to-Fork process and quality optimization through solutions such as Blue Rover (connect, hub, data analysis, predict, decide) o 2014 Telco CRTC Compliance Ruling; led the collaboration effort across numerous internal business partners along with financial analytics from Ernst & Young to align Rogers to be fully compliant with moving all the Individually Liable contracts (>600K from 3yr down to 2yr terms (monthly service fee and hardware subsidy); this was accomplished through invoking significant change to and creation of processes, policies, systems, communications, and support structures Senior Operations Manager, Wireless Operating Company (Apr/2008 – Jan/2013) Responsibilities:  Developed, led and coached a team of Operations Managers to drive cost efficiency and increase revenues for products and services  Investigated,recommended and implemented continuous improvement efforts related to business processes and procedures  Fostered an environmentof collaboration in an effort to drive continuous improvementand created frameworks to encourage all employees to identify process improvements and adopt best practices  Provided leadership with my peers to develop and implement strategies that successfully achieved project objectives Highlighted Accomplishments:  Managed a $10M implementation of the Oracle ERP Inventory Management System to Rogers’ Supply Chain and Finance Departments,in partnership with Deloitte Consulting,that reduced hardware fulfillment SLAs by 60% and operational costs by 15%  Led the efforts to repay $35M of revenue for over 500K customers thatwere incorrectly billed for 7 years; this effort led higher customer satisfaction rates, a positive press release and earning the prestigious Employee of the Year Award  Designed, created and implemented a $750K Online Reservation System, which was recognized as a first in Canada, that increased customer satisfaction rates by 10% and customer retention rates by 5% PMO Portfolio Manager, Customer Care Division (Jan/2006 – Mar/2008) Responsibilities:  Managed the Customer Service project governance and in-take process to help assess, prioritize, plan, implement and close out programs and projects valued at $50M annually  Developed,implementedand ensured complianceto the utilization of projectmanagementmethodologies,processes,tools and templates Highlighted Accomplishments:  Planned, developed and implemented a new 3-tiered project governance framework that standardized decision making and optimized the gating of projects from initiation to closure resulting in a 15% increase in project quality and a 20% increase in overall project intake EDUCATION Real Estate as a Profession - Conestoga College – Kitchener,ON 1997-1998 PROFESSIONAL DEVELOPMENT Leading GreatTeams – Rogers Learning & Enablement 2014 Managing Matters - Rogers Learning & Enablement 2013 7 Habits of HighlyEffective People - Franklin Covey Course 2010 COMPUTER SKILLS Advanced proficiencyin MS Office Products Intermediate proficiencyin MS Project and MS Visio