1. Eric J Hansen
1359 N Forrest Dr
Metamora, IL, 61548
309-264-0153
hansanity@reagan.com
SUMMARY
Change Management Coach with 14+ years of experience developing and implementing communication and change strategies for
global initiatives to deliver results for a Fortune 60 company. A passionate coach, mentor, advisor, and facilitator to multiple levels
of managers and change practitioners. Amplified the organizational change competency through pioneering a community of
practice, mobilizing adoption of a standardized toolset, and integration of change management into project management and 6
Sigma methodologies.
WORK EXPERIENCE
Caterpillar Inc Peoria, IL Sep 1994-Dec 2015
Change Management Coach Jul 2007–Dec 2015
 Expedited change management application to large-scale global initiatives and business transformations by integrating
scalable change processes into program and project plans
 Developed change management strategies, standard work, templates, and tools for SAP deployments, allowing for a
repeatable, consistent change management process
 Prepared ideal change environments using organizational change readiness assessments, stakeholder analysis, and
focus groups
 Coached, mentored and influenced multiple leadership levels on strategies and techniques to make more effective and
sustainable changes
 Expanded enterprise competence by facilitating more than 30 change agent workshops to 400+ participants, averaging
5.88 facilitator and 5.72 learning effectiveness scores (on a 6.0 scale)
6 Sigma Black Belt Jan 2006–Jun 2007
 Successfully rationalized and overhauled IT organization, transforming it from five management levels to four
 Enabled global learning development planning by defining common IT competencies
 Enhanced corporate 6 Sigma project efficiency by deploying standardized change toolset and change management
exercises into corporate 6 Sigma curriculum
Sr Comm Specialist, Process & Metrics Consultant Aug 2001-Dec 2005
 Boosted corporate visibility and credibility through planning and hosting an international change forum
 Accelerated enterprise change competency through initiation and leadership of community of practice from 8 to 75,
guiding adoption of a standardized toolset and development of a mentoring program
Communications Specialist Mar 2000–Jul 2001
 Recognized for having ‘finger on the pulse of the organization’ as Lead communicator on global dealer business system
replacement project
Program Analyst Dec 1995–Feb 2000
 Lotus Notes application development support
Materials Specialist-2 Sep 1994–Dec 1995
 Sorted, packed and labeled parts for shipping
ADDITIONAL SKILLS
 Training/Learning Facilitation
 Building Inclusive Relationships
CREDENTIALS AND AFFILIATIONS
 LaMarsh Global Managed Change ChangeMaster, 2001, Managed Change MethodologyMaster, 2004
 Caterpillar Global Change Management FacilitationMaster, 2007
 Charter member of Association of Change Management Professionals
 McDonald’s Advanced Operations Management Course, Bachelor of Hamburgerology, 1986
EDUCATION
Bradley University Peoria, IL Bachelor of Arts / Business Management & Administration Dec 1992
 Customer Focus
 Problem Solving