Insights Success through this edition, ‘The10 Most Recommended Superspeciality Hospitals in India, 2020’ wishes to highlight some of the stories from the medical fraternity that are making a difference through their outstanding medical services. We have brought a collection of tales that display various super specialty hospitals’ abilities in terms of the services they facilitate.

1. 10Most
Recommended
Superspeciality
Hospitals
in India
The
2020
Dr Aditi Karad
Executive Director
Setting New Benchmarks in Healthcare ServicesSetting New Benchmarks in Healthcare Services
VOL - 02 ISSUe - 05

4. he Indian healthcare industry
Thas always been expanding
at a brisk pace because of its
strong coverage, services, and rising
expenditure by private and public
sector players. The industry has
become one of India’s largest
sectors when it comes to
employment and revenue. It
comprises of medical devices,
clinical trials, outsourcing,
telemedicine, medical tourism,
medical equipment, health
insurance, and most importantly,
hospitals. A country like India has its
competitive advantage in its huge
section of well-trained and
practicing medical professionals.
This has made India very cost-
competitive when compared to
other Asian and Western countries.
The availability of hospitals and their
emergence is also playing a major
role in the growth of the healthcare
industry in India. According to an
independent report, the hospital
space in India is expected to grow
CAGR of 16 to 17% to around Rs. 8.6
trillion by (Financial Year) FY22 from
Rs. 4 trillion in FY17. This data
suggests that the hospitals in India
are showing a valued growth rate
with respect to the overall
expansion of the medical and
healthcare industry of the country.
With a similar approach, Insights
Success through this edition, ‘The
10 Most Recommended
Superspeciality Hospitals in India,
2020’ wishes to highlight some of
the stories from the medical
fraternity that are making a
difference through their
outstanding medical services. We
have brought a collection of tales
that display various super specialty
hospitals’ abilities in terms of the
services they facilitate.
This issue’s cover portrays the story
of a healthcare facility that is
dedicated to providing quality and
affordable healthcare treatments in
Pune. VishwaRaj Hospital started
facilitating its services in medical
space in 2016 with just 300-bed
infrastructure and now it is
recognized amongst the top
emerging tertiary care hospitals.
Also, Bhala Netra Super Speciality
Eye Hospital has made its way in
Editor
Darshan Parmar
Showcasing the Best
Healthcare Services
Enablers of India in a
New Light

5. EDITOR’s
NOTE
Darshan Parmar
this month’s edition of the
magazine. The hospital is working
towards bringing patients, a ‘vision’
with embracing advanced
technology while enabling eye care
accessible to people from various
strata of society. Jawaharlal Nehru
Cancer Hospital & Research
Centre (JNCH) was established
under the banner of the Madhya
Pradesh Cancer Chikitsa Evam
Sewa Samiti. It was founded with
the hopes of providing excellent
cancer treatment and related
services. From its initial days, JNCH
has been moving forward with the
zeal to prove itself as an apex name
in Cancer treatment. Another big
name that has made its way to our
list is Sri Ramchandra Medical
Centre. SRMC is a quaternary care
multi-specialty hospital founded in
1985 with an aim to transform the
experience earned through medical
education into affordable
healthcare for society. The final
story that we are going to present in
this cluster is that of Yashoda
Hospital & Research Center. With
100 well-organized beds, the
hospital initiated its journey in the
year 1990. The facility is one of the
first leading NABL and NABH
accredited hospitals in Delhi-NCR.
In an exclusive Interview with
Insights Success, Dr. Rohit Madhav
Sane (Founder & CEO) shares the
tale of Madhavbaug. It is an
esteemed healthcare facility which
enables therapies and treatments
that are natural and less strenuous
on the body.
This month’s edition consists of two
CXO Standpoints. Dr. Clive
Fernandes, Group Clinical
Director - Wockhardt Group of
Hospitals has shed some light on
today’s healthcare industry in India
along with the challenges it is
facing. On the other hand, Dr. Girija
Wagh - Gynecologist has brought
us a synopsis on medical tourism.
The pieces penned by both the
authors are enlightening in their
own way.
Here are few of the mentions that
made it to this month’s issue of the
magazine:
Sengupta Hospitals, Upasani
Super Speciality Hospital, Indiana
Hospital & Heart Institute Pvt.
Ltd., Alpine Superspeciality
Hospital, and Nanavati Super
Speciality Hospital.
The team at Insights Success urges
its readers to flip through the pages
of this month’s edition and get
updated with the latest information
related to the medical and
healthcare industry scenario in India.

6. COVERSTORYCOVERSCOVERSCOTORTORTYORYOR
VishwaRaj Hospital
Setting New Benchmarks
in Healthcare Services
INTERVIEWWITHINSIGHTSSUCCESS
16
Madhavbaug
Facilitating Ayurvedic
Treatment for Patients
CONTENTS
06
Article
24Medicare Now
Modern & Affordable
Healthcare:
No Longer An Illusion in India

7. Bhala Netra Super
Speciality Eye Hospital
A 'Visionary' Eye Care Facility
20
28
32
40 Advanced Treatment
for a Healthier India
Jawaharlal Nehru
Cancer Hospital
Sri Ramchandra
Medical CENTRE
Achieving Excellence in
Enhancing Patient
Experience
Yashoda Hospital &
Research Center
Offering Trustworthy and
Affordable Medical Treatment
Maven’s Voice
Indian Healthcare:
An industry on the
Move and Some
Challenges it Faces
36
Synopsis on Medical
Tourism How Should
I Go After My Medical
Treatment Abroad?
Medical Tourism
44

8. RECOMMENDED
THE 10 MOST
SUPERSPECIALITY
HOSPITALSIN INDIA
2020
Setting New Benchmarks in
Healthcare Services
COVERSTORY

9. Dr Aditi Karad Executive Director

10. The Indian Healthcare space
has seen tremendous
growth over the years. The
dynamics of the medical industry
has affected each and every patient
or a person seeking healthcare at an
economical level. There have been
times when the treatment and cures
of a particular condition have been
discovered, but the implementation
of it is very expensive and time-
consuming. Whereas, some
conditions have been so normalized
that, their treatment is provided
free of cost.
Now, how to balance these two
extremities has been a tough
question to answer. There are very
few options available that can
mediate between these two
extreme situations and provide
optimum solutions with respect to
it. Some medical organizations and
healthcare services providers are
diving deep into this situation and
striving to come up with solutions
that are feasible for everyone.
One such healthcare facility is
VishwaRaj Hospital, dedicated to
providing quality and affordable
healthcare treatments in Pune. It
initiated providing services in 2016
as a 300-bed hospital. Now, it is
recognized amongst the top
emerging tertiary care hospitals.
From the past three years, the goal
of the hospital has been to offer
‘exceptional care to every patient
every day.’ With an aim to create the
best healthcare experience
possible, the hospital uses
advanced medical technology,
comfortable stay options, and a
wide-spread network of
ambulances, etc. “We have a team of
experienced yet compassionate
doctors that are committed to
healing a wide array of health
problems and help you live a
healthier tomorrow,” says Dr. Aditi
Karad, Executive Director of
VishwaRaj Hospital.
Visionary Leadership
With a dedicated allied health
professionals team and 24×7 back
up senior consultants, Dr. Aditi
spearheads VishwaRaj Hospital
which is providing the best services

11. for the most critical departments.
She works with the intent of
delivering qualitative and affordable
medical facilities to the masses. Her
dream to enter in the medical field
with sheer dedication and
commitment towards this noble
cause has evidently led to the rise
of VishwaRaj Hospital.
She believes that there is a huge
gap in the country, in terms of
people’s demand for quality
healthcare and accessible
availability of such facilities. “If a
healthcare solution is not affordable
to all then it is not a solution at all,”
explains Dr. Aditi.
Dr. Aditi is an MBBS, but she has
also completed her MA in Hospital
Management from the University of
Leeds. Her proficiency in hospital
management and adept leadership
qualities has made VishwaRaj stand
top amongst its competition. Its
soaring success is due to her
meticulous attention to each
process. She has truly become an
epitome of women empowerment
by successfully running such a huge
multi-speciality hospital.
Dynamics of VishwaRaj Hospital
The ground reality of the current
state of India’s healthcare sector is
that it requires thorough facilitation
of affordable healthcare services. A
lot of people have to even sell their
houses to avail appropriate
healthcare in India, which is very
disheartening to see. This
particularly has driven Dr. Aditi and
the team at VishwaRaj to work
towards the cause inherently.
The hospital, under her guidance,
continuously works to achieve the
We strive to be a
leader in
providing
excellent quality,
affordable
medical care with
compassion &
accessible to all
‘‘ ‘‘

12. We wish to create a global
ecosystem where physicians,
patients, & community come
together with a single goal of
excellent & affordable
healthcare
‘‘ ‘‘

13. optimum operational efficiency of
the facility. It includes availing
certain packages that prove helpful
to patients with long-term benefits.
Every process or SOPs are set in
such a way that, all the activities
carried out by the team of
VishwaRaj contribute towards
pocket-friendly healthcare for the
patients.
Especially, the cardiology
department of the hospital has
become one of the prime focuses in
the venue. It is providing packages
for the treatment of heart-related
issues in a specific approach. The
cost to the hospital is calculated per
treatment when it comes to
cardiology services which result to
be very feasible for the patients.
Amongst many facets, VishwaRaj
Hospital is focused on building its
medical tourism department in
order to provide quality medical
treatments and services to guests
from outside the country in an
affordable manner.
Medical tourism is moving at a fast
pace in India. Every Hospital is
trying to grasp its vast market share
and have a piece of the pie just to
increase its credibility and financial
position by putting efforts into
acquiring patients from abroad. The
availability of good medical
infrastructure and well-qualified
doctors makes India a suitable
Medical hub for people coming
from different countries in the
hopes of efficient and economical
healthcare services. Hence,
VishwaRaj is also making consistent
efforts to facilitate excellent
services in this domain as well.
The Point of Distinction
The trends in the Indian medical
sector keep changing rapidly and
the most important array that is
grabbing the attention is the
daycare procedures. According to
Dr. Aditi, the number of patients
coming to the hospital and leaving
after getting the treatment, it all
comes under the daycare
procedures.
While improving the procedures,
reducing the stay time of patients is
what Vishwaraj is putting its efforts
into. Initially, when the hospital was
launched, the services Vishwaraj
provided were more of secondary
and a little bit tertiary in nature.
Now, after three years, the hospital
has moved on to facilitate all kinds
of tertiary level medical services
with its fully functional resources
(other than transplant services).
Though in 2020, the hospital is
planning to bring-in the liver
transplant services for its patients
which is a big plus for the medical
facility. The diversified focus of the
hospital will be on healthcare
VishwaRaj Hospital offers
most of the medical services
from basic doctor
consultation to Open heart
surgery, from a routine blood
test to advanced cath-lab
diagnostics under one roof
‘‘ ‘‘

14. services, academics, and quality
improvement.
In healthcare services, the centre of
excellence for VishwaRaj remains
Cardiac Sciences, Neuro Sciences,
Critical Care, Mother and Child Care,
Renal and Urology,
Gastroenterology and Joint
Replacement. Apart from doing
cardiac transplant, the hospital is
equipped to perform all kinds of
surgeries under its domain with all
its dynamic resources. All of these
services are upgraded from the last
year which has proved to be an
advantageous change for
VishwaRaj.
In academics, the hospital is
facilitating DNB and CPS courses.
Dr. Aditi believes, “We can never
grow without academics.” 8 months
ago Vishwaraj was recognized by
the NABH as well. Through its CSR
activities, VishwaRaj instils a great
amount of time and resources in
building up the strata of society
which is under-privileged.
If there is a girl child born in the
family, the hospital provides a 50%
concession on the total bill amount
of the services charged for that
particular family. It is just one of the
social initiatives that the hospital
carries out as it operates as a
charitable trust. VishwaRaj Hospital
is making a difference in a lot of
lives and is on its way to bring in
more happiness for its patients
from every section of society by
constantly enabling affordable
healthcare.
VishwaRaj
Hospital is well
connected by
road and
railways to
provide excellent
care to wide
geography in and
around Pune
‘‘ ‘‘

16. Co-designers Sapana, Shweta
Art & Picture Editor Mayur Koli
Art & Design Head Amol Kamble
Associate Designer Poonam Mahajan
Copyright © 2020 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or
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18. In this era of the busy lifestyle and no time for taking
care of themselves, people are facing numerous health
issues. When people don’t focus on their health,
inevitably they are exposed to diseases and most common
of them are heart-related. High cholesterol and an increase
in blood pressure is the result of an unhealthy lifestyle and
unbalanced eating habits. Inherently people then require to
opt for medical facilities that are quite expensive and
sometimes put a heavy toll on the body while undergoing
heavy treatments.
To contemplate the same, there are a few healthcare
facilities that are enabling therapies and treatments that are
natural and less strenuous on the body. One such healthcare
facility is Madhavbaug. Headquartered in Thane
Maharashtra, it was established in 2006. Its tagline,
“Whatever it takes” signifies the dedication that the team of
Madhavbaug puts in to help cater to the needs of the
patients that come to the hospital. The hospital employs
around 1000 people who work tirelessly to ensure that the
services provided to the patients remain uncompromised.
Here is the story of Madhavbaug in the words of Dr. Rohit
Madhav Sane, Founder & CEO of the esteemed
healthcare facility in an exclusive interview with Insights
Success:
IS - Brief us about the journey of your healthcare facility–
origin, inception, early issues, and success stories.
Dr. Rohit - Madhavbaug was started with a mission to
tackle the growing epidemic of heart disease in India by
providing a nonsurgical and safe solution. Madhavbaug
opened its first Hospital at Khopoli in 2006. The hospital
did very well, there was a large demand for growing
patients which the Hospital alone could not meet, and also
Khopoli was a bit inconvenient to travel for a lot of
patients. Keeping in mind the growing needs of patients, I
decided to make the therapy more accessible and opened
Madhavbaug’s first 5 clinics. Today Madhavbaug has over
200+ clinics across 7 states in India
IS – Enlighten us about your journey as a professional
spearheading Madhavbaug along with your contribution
to the medical and healthcare space.
Dr. Rohit – I founded Madhavbaug in 2006 and have
successfully established it as a dependable option for
treating heart ailments with its unique approach of using
non-invasive, multidisciplinary and pioneering therapies. I
have been carrying out its operations as the CEO ever since.
Just recently I have won India’s Greatest Leader award by
12th Edition of Asian Business & Social Investor Forum
2018–19 & 4th Edition – India’s Greatest Brands & Leaders
2018–19. I completed my MBBS Medicine and Surgery and
also Fellowship in Cardiac Rehabilitation (FCR), Apollo
Our vision is to be
the best cardiac
care organization in
India and to reduce
the mortality and
morbidity due to
heart disease
Facilitating Ayurvedic Treatment
for Patients
16 | INSIGHTS SUCCESS VOLUME - 02, ISSUE - 05, 2020

19. Hospital. I was the first one to
conceptualize the idea that ancient
Indian medical science, Ayurveda
can play a big role in chronic
cardiac disease.
IS - Kindly talk about the multi-
specialty medical services provided
by the hospital. How is it an apex
institution for the best medical
services?
Dr. Rohit - Madhavbaug’s Apex
Beat programs allow specialists to
use cutting-edge technology to
recommend specialized diets,
physiotherapy, and lifestyle
modifications to patients in order to
minimize the risk of heart disease.
The main focus is on controlling
the risk factors of heart disease and
prevent its further progression into
full-blown heart disease.
Madhavbaug’s heart disease
reversal programs cover treatments
for patients with all stages of heart
disease and even previously
undiagnosed patients with a high
risk of developing heart disease.
The treatments are target driven
and help improve the VO2max
levels and MET value of patients
which results in increased exercise
tolerance, reduced risk of chronic
heart failure or heart attack, and
Dr. Rohit Madhav Sane
Founder & CEO
INTERVIEWWITHINSIGHTSSUCCESS
2020, ISSUE - 05, VOLUME - 02 INSIGHTS SUCCESS | 17

20. improved quality of life. Our treatment Sampurna Hruday
Shuddhikaran has helped over 10 lakh+ patients reverse
chronic diseases such as diabetes, heart disease,
hypertension and obesity
IS - What kind of challenges has the hospital faced
industry-wise?
Dr. Rohit - High competition has been the biggest
challenge that most hospitals are facing in urban areas.
However, the smaller markets are still relatively untapped.
We have a strong network in both the urban as well as rural
markets and looking at expanding in both the markets.
IS - How have technological advancements and
innovation in the medical and healthcare industry affected
your methods of delivering services?
Dr. Rohit - Yes, our belief is that technology will be the
biggest differentiator in the coming future. We are a tech-
first company, and use the best systems across delivery as
well as management/operations. Healthcare delivery is
currently at an inflection point where newer applications
that are coming in are making the whole delivery process
much smoother and transparent.
IS - How is your facility contributing to affordable
healthcare in India?
Dr. Rohit - Our SHS treatment is easily accessible and
affordable. In fact, our treatments go beyond affordability
where we actually save medical expenses for our patients.
We have helped lakhs of patients avoid surgeries such as
bypass and angioplasty when it comes to diabetes and
hypertension, we have helped our patients get rid of
medicines that they were consuming on a regular basis with
an improved quality of life.
IS - Name a few awards and accolades received by the
facility since its inception.
Dr. Rohit – Our services have received accolades by noted
luminaries such as Mr. Nitin Gadkari, and Anna Hazare Ji
among others. Among many accolades globally as well as
in India, Madhavbaug has received awards such as:
1) INDIAAYURVEDA CARDIAC SERVICE PROVIDER
COMPANY OF THE YEAR BY FROST & SULLIVAN.
2) WORLD HEALTH CONGRESS FOR ASIA
HEALTHCARE EXCELLENCE AWARD FOR BEST
CARDIAC CARE SERVICE PROVIDER OF THE YEAR AT
SENTOSA, SINGAPORE.
Our mission is to rid
the society of heart
disease through well
researched
innovative therapies
based on Ayurveda
and modern, public
education and
extensive reach
18 | INSIGHTS SUCCESS VOLUME - 02, ISSUE - 05, 2020

22. best possible treatment it can. The hospital headquartered in
Bhandup, Mumbai has all the support and infrastructure to
cater the patients needs.
Prioritizing patient’s concerns, immediate medical and
infrastructure ensure constant comfort and quick recovery.
From the minute patients walk in through Bhala Netra’s
doors, they are not just treated but also cared for. The
specialized doctors and the entire supporting staff, ensure
that the patients get nothing less than the finest.
Healthcare Par Excellence
Bhala Netra Hospital established with the sole purpose of
providing all eye care treatments under one roof, facilitates
the required expertise promptly. It caters first-class
resources to achieve the principal standards and norms of
NABH. The hospital is well equipped with a large
uperior vision technology has transformed the world
Sof eye care right from diagnosis and treatment to
equipment and recovery. It has witnessed some
amazing scientific breakthroughs in the past few years. The
advance studies and technologies are rapidly changing the
future of those with chronic eye conditions.
Bhala Netra Super Speciality Eye Hospital (BSEH), is
working towards bringing patients out of darkness
embracing advanced technology and making eye care
accessible to people across society. With high quality and
affordable ophthalmic products and treatment Bhala Netra
is following a low cost high volume approach.
The Super Specialty Ophthalmology Hospital
Bhala Netra is born out of the vision to provide honest and
rightful opinion to the patient’s condition and give them the
BHALA NETRA SUPER
SPECIALITY EYE HOSPITAL
A 'Visionary' Eye Care Facility
20 | INSIGHTS SUCCESS VOLUME - 02, ISSUE - 05, 2020

23. “Some heroes don’t wear capes, we call them doctors.”
Dr. Indeevar V Mishra, the Chief Proprietor of the Bhala Netra Eye
Hospital has completed Diplomat of National Board(DNB) from the
prestigious and world-renowned Sankara eye hospital, Tamil Nadu.
He has served as Medical officer in the Aravind Eye Hospital, Tamil
Nadu where he underwent a training in art of Advanced
Phacoemulsification. He has also worked as Anterior & Medical
Retina Consultant at Agarwal Eye Hospital, and has spent several
months in Africa serving the downtrodden.
Later, he joined as a glaucoma trainee in one of the oldest eye
hospitals of India, MM Joshi eye hospital, Karnataka. Later, he held
other administrative responsibilities in the hospital including principal
of the College of Optometry, and a junior in-charge of the
community eye health in the hospital.
Dr. Indeevar has a long medical career. He is well-experienced
performing thousands of eye surgeries of Cornea, Glaucoma,
Cataract, Refractive, and Oculoplasty. He potentially and vigilantly
performs difficult and complicated Cataract and anterior segment
surgeries.
He has received numerous accolades and has presented various
papers in national and international conferences. Groomed by his
father Dr Vimal Mishra and a strong belief in practice, Dr. Indeevar is
well known for his truthfulness and direct nature.
A RENOWNED EYE SURGEON
Dr. Indeevar V Mishra, Chief Proprietor
operation theatre and with two functional
operation theatres for the ease and
convenience of doctors and surgeons.
The hospital employs some of the most
highly qualified doctors and staff, each
possessing considerable expertise and
experience in their respective field.
Consultants and ophthalmologists veterans
in their disciplines visit the premises to
cater the patients’ needs. Practically all the
essential surgeries required for maintenance
or salvaging vision are performed in the
hospital. The hospital has employed
experienced staff also, to cater to the needs
of the patients.
The team performs advanced surgeries for
Cornea, Glaucoma, Retina, Cataract,
Oculoplasty, Aesthetics, Paediatric
population and squint like diseases. The
hospital follows a thorough preoperative
preparation in order to ensure the safety and
care taken for after the surgery also.
Glancing Back at The Journey
The idea to serve the patients in the metro
city like Mumbai striked Dr Indeevar V
Mishra while he was practicing as a trainee
in the prestigious Aravind eye hospital.
Post founding the hospital, the early days
were demanding. Since, the hospital was
built on the fundamental principle, ‘low
cost high volume’ approach, the
consultation charges and the surgical costs
were unable to lessen its financial burden..
But as the time passed by, and as the
patients realized that Bhala Netra provides
world class facilities at affordable rates, the
revenue started to pour in as large number
of patients started opting the services been
provided at the hospital. Since then Bhala
Netra has never let down the patients in
providing affordable and effective surgeries
that can potentially cure the eye diseases
and light the darkness.
RECOMMENDED
THE 10 MOST
SUPERSPECIALITY
HOSPITALS
IN INDIA
2020
2020, ISSUE - 05, VOLUME - 02 INSIGHTS SUCCESS | 21

24. Surviving Adversities
Tending to grow strong along the way,
the team was struggling to materialize
their potential in the initial years.
Arranging funds for securing the
premises in the big city like Mumbai
was the hardest challenge. In the initial
days, Dr.Indeevar invested much of his
time to overcome the financial
constraints and served his best in all
the possible ways he can to establish
the infrastructure.
Ultimately, facing these challenges
individually and collectively, a
moderately large hospital with expert
surgeons and convincing ability to treat
the patients was set up on 2 of
nd
December, 2018.
To this day, the hospital has catered
over 2500 patients and has screened
over 10000 patients through various
camps arranged across Mumbai and
beyond.
“
”
Provide the gift of eyesight to
those in need and thou shall be blessed
Leading the Way with Campaigns
and Awareness Programs
BSEH has been conducting regular
camps for general masses at regular
intervals in association with various
organizations and NGOs. These
programs emphasize more on the
general population suffering from sight
threatening diseases.
BSEH has also been associated with
AIOS in spreading awareness about
various diseases, most notably Diabetic
Retinopathy. Their motto through these
campaigns is has been to spread
awareness and educate the general
population and guide to take proper
care of their eyes in a better way.
BSEH envisions to grow into a chain
of hospitals where the services and
quality of a private hospital would be
provided at charitable rates.
“Your future can be colorful and full of
life just by making sure you see your
oculist as recommended,” says Dr.
Indeevar. The experienced eye doctors
at Bhala Netra Super Speciality Eye
Hospital (BSEH) are ready to help the
patients in preserving and protecting
their vision.
Contact them today or visit,
http://www.eyehospitalmumbai.com/
or schedule an eye exam.
22 | INSIGHTS SUCCESS VOLUME - 02, ISSUE - 05, 2020

26. 24 | INSIGHTS SUCCESS VOLUME - 02, ISSUE - 05, 2020

27. ndia’s healthcare sector is one of
Ithe largest sectors, in terms of
revenue and employment.
Universal healthcare has been the major
agenda of the Indian government
because of the evident gap in the health
care of rural area population. Primary
healthcare services were brought to
attention and primary centers were
setup in rural and urban areas. The
emergence of private hospitals and big
players has also had a hand in the
developmentofhealthcare.
E v e n t h o u g h t h e h e a l t h c a r e
i n f r a s t r u c t u r e n e e d s a m a j o r
transformation, India has been able to
book it's place on the world map when it
comes to medical tourism. Treatments
like Ayurveda, yoga, naturopathy etc.
have seen a boom in the past decade.
The entry of mobile and internet
facilities has seen the growth of online
pharmaciesanddoctorconsultation.
Affordable Healthcare
Healthcare is a basic requirement of
each and every human being. It is the
duty of the government to make it
affordable for every citizen of India.
Affordability is a problem in a country
likeours.Thegovernmenthasbeen
2020, ISSUE - 05, VOLUME - 02 INSIGHTS SUCCESS | 25
Medicare Now

28. • Telemedicine: Remote diagnosis is driving the
healthcare industry. Doctors are using
telecommunication technologies to diagnose
and treat patients remotely. It is helpful for the
people in the area where healthcare is limited.
In urban areas this can be done to save time.
committed to decreasing the burden and provide access to
healthcare for everyone. New schemes are being executed
andthescopeofexisting schemes is being widened.
India faces a workforce shortage in the medical industry. The
shortage of doctors and other healthcare professionals is seen
even more in rural areas. Poor medical infrastructure in these
areasisanotherfactorcausing this situation.
Poor health literacy is another barrier to the affordability of
healthcare in India. It hinders the patients’ ability to
understand their problem and follow the instructions given
by the doctors. It also makes the rural population reluctant to
visithealthcarefacilities.
Many schemes have been launched by the government to
improve the affordability of healthcare in India. Some of
themareasfollows:
• Pradhan Mantri Bhartiya Janaushadhi Pariyojna: This
scheme was launched in 2015 with the objective of
providing high quality medicines at affordable prices.
These medicines are available at exclusive outlets ‘Pradhan
Mantri Bhartiya Janaushadhi Kendras’. Data shows that
people are saving largely on generic medicines, surgical
andconsumablesunder this scheme.
• Ayushman Bharat Yojana: This scheme gives insurance
cover of Rs. 5 lakhs per family per year to 10 crore poor
families. The scheme has no cap to family size. This
initiative is an attempt to move from a selective approach to
comprehensiveneed-based healthcareservice.
ModernHealthcare
The digital revolution has changed the face of many
industries and healthcare is one of them. The healthcare
industry is making a huge shift and testing its potential for
using digital technology. The latest technology and
innovative digital tools have led the Indian healthcare
industrytoevolvetoprovide enrichedhealthcareexperience.
Technology helps patients get the best treatment and
solutions. Even the doctors can utilize their skills along with
the technology to provide faster and better treatment. The
digital revolution is offering cheaper health solutions. The
following seem to be the top trending technologies that rule
thehealthcaresectorin 2019:
• Artificial Intelligence: After getting their tests
done, people had to wait for 2 days or
sometimes even a week for their reports. AI has
improved body scan by 150 times faster
resulting in immediate reports. It also helps in
detecting acute neurological events very quickly.
• Chatbots in Healthcare: Healthcare is the
biggest beneficiary of chatbots. Top tech giants
like Apple, Amazon, Google, are coming up
with robust voice-enabled technology like
chatbots that will function as a guide. They will
help to deal with regular queries of patients,
help patients take required precautions, remind
them to take medicines, etc.
26 | INSIGHTS SUCCESS VOLUME - 02, ISSUE - 05, 2020

29. Technology is the future of healthcare and 2020
onwards it is going to be crucial for digital
revolutions. This revolution is going to bring
everything to the fingertips of the patients as they
will be more aware. Affordable healthcare is no
longer a dream in India. To some extent, the
affordability has increased due to the schemes
launched by the government. These schemes
have been a helping hand to many families in our
country. The healthcare industry is going to see
many new innovations. Healthcare is going to go
mobile, new strategies to deliver low cost
healthcare will rise, new drug pricing modules
will be unveiled, etc. The affordability and
modernization in the healthcare industry are
goingtoseeahugeleap.
-Shreevarshita Gupta
2020, ISSUE - 05, VOLUME - 02 INSIGHTS SUCCESS | 27

30. JAWAHARLAL NEHRU
CANCER HOSPITAL
Advanced Treatment for a Healthier India
Citizens of Bhopal to approach the Government to facilitate
the treatment in the state itself. On the advice of the
Government and largest contributor Madhya Pradesh
Cancer Chikitsa Evam Sewa Samiti was registered on 17th
July 1986. The Govt. allotted the land on the prime and
picturesque location of the city, Idgah hills and helped in
the construction of a Hospital known as the Jawaharlal
Nehru Cancer Hospital & Research Centre (JNCH). The
foundation stone of the hospital was laid down by erstwhile
Vice President His Highness Dr. Shankar Dayal Sharma on
July 5, 1989. The inauguration was also done by erstwhile
President Dr. Shankar Dayal Sharma. Shri Madan Mohan
Joshi, Editor of leading Hindi Newspaper of Central India
and founder Chairman of the Hospital was the main
architect of JNCH. Since inception, the hospital has stayed
at the forefront of medical technology and has never looked
behind.
he mere mention of December 3, 1984, Bhopal is
Tenough to send a chill down the spine of
generations residing in the area. The world’s worst
industrial disaster dubbed the ‘Bhopal Gas Tragedy’ saw
huge quantities of Methylisocynite (MIC) gas leaking from
the Union Carbide’s Pesticides plant, killing and maiming
thousands in the area. But the tragedy didn’t stop there with
the worst yet to come. Those who survived now stood at
high risks of cancer which meant that not just them, but also
the following generations, had a fight ahead to put on with.
Cancer treatment was very nascent in those days and people
had to travel to metros, especially Delhi and Mumbai now
and then. The expensive treatment combined with the
frequent travel expenditure burnt a hole in the pockets of
many families. The grim situation also saw many affected
people accepting death as their fate rather than going
around for treatment. This provoked some respected senior
28 | INSIGHTS SUCCESS VOLUME - 02, ISSUE - 05, 2020

31. JNCH was founded under the
aegis of the Madhya Pradesh
Cancer Chikitsa Evam Sewa
Samiti, founded by the then
Chairman, Late Shri Madan
Mohan Joshi. The society is
now headed by Smt.Asha
Joshi. The management team
at JNCH consists of
Chairman; Dr. K.V. Pandya
MD (Medicine) Director, Smt.
Divya Parashar, CEO, Dr.
Pradeep Kolekar M.D.
(Medicine) Director Medical
and Shri Rakesh Joshi, Addl.
Director of the hospital. Two
Govt. nominees
Commissioner Bhopal &
Dean Gandhi Medical
College Bhopal are also
members of this Society.
EMINENT PERSONALITIES
Smt. Asha Joshi
Chairman
Eminent Personalities
JNCH was founded under the aegis of
the Madhya Pradesh Cancer Chikitsa
Evam Sewa Samiti, founded by the
then Chairman, Late Shri Madan
Mohan Joshi. The society is now
headed by Smt.Asha Joshi. The
management team at JNCH consists of
Chairman; Dr. K.V. Pandya MD
(Medicine) Director, Smt. Divya
Parashar, CEO, Dr. Pradeep Kolekar
M.D. (Medicine) Director Medical
and Shri Rakesh Joshi, Addl. Director
of the hospital. Two Govt. nominees
Commissioner Bhopal & Dean Gandhi
Medical College Bhopal are also
members of this Society.
Services
JNCH provides the total Diagnostic
(Pathology with Blood Bank, Radio-
diagnosis and Imaging, Microbiology
and Nuclear Medicine) Therapeutic
(Medical Oncology Radiation
Oncology, Surgical Oncology, and
Nuclear medicine) Preventive,
Palliative care along with Animal
Research for development of newer
molecules and their effectiveness on
cancer by trial on animals.
To keep up with the technological
advancements, it installed a Cobalt
machine for Radiotherapy in 1994,
later on, added Linear Accelerator –
IMRT and then Halcyon IGRT for
Radiotherapy and Gamma Camera for
Nuclear Medicine. The Hospital also
believes that development in
technological advancement and
innovation has helped in the cure of
cancer patients, prolonging life,
improving the quality of life of
patients. In other words, it is a boon for
patients. Earlier patients were suffering
from the disease and gradually melting
down from the complication of the
disease. But now there’s hope and
therapy to deal with it. Technology is
certainly helping the hospital progress
towards its mission to enhance the
lives of cancer patients by providing
comprehensive and quality treatment
and care with kindness, integrity, and
compassion.
Countering Challenges and
Spreading Awareness
JNCH, since inception, has been taking
long strides towards establishing itself
as a premier name in Cancer
Treatment. But the journey has not
been a rosy one. The hospital is a
non-profitable institute and serving the
low socio-economic group. The
diagnostic and therapeutic medicine
and equipment are very costly and it
has to provide the latest technology
treatment to its patients. So financial
constraint is the main cause of concern,
another constraint is the availability of
trained manpower and exodus of
manpower who leave after getting
the experience.
But challenges don’t stop the hospital
in serving the population with
compassion. The hospital has been
developed for the poor community
who cannot go to metros and corporate
hospitals. Villagers, BPL people, Govt.
employees, PSU workers, Army
people, Gas Victims, Ayushman Bharat
patients are its main beneficiaries. The
hospital also regularly conducts cancer
awareness programs, Tobacco
cessation and cancer detection camps
in nearby Cities, Industries, Schools,
Colleges, Offices, etc. To its credit,
there are several awards and accolades.
Some of them are:
• NABH Accreditation in the year
2016
• Renewal of NABH accreditation in
the year 2019
• Swachch Bharat Abhiyan Cleanest
RECOMMENDED
THE 10 MOST
SUPERSPECIALITY
HOSPITALS
IN INDIA
2020
2020, ISSUE - 05, VOLUME - 02 INSIGHTS SUCCESS | 29

32. Our vision is to be trusted by people, as a world-class
premier institute for the treatment of cancer patients
with hope for a better and healthier life
“
”
Hospital in Bhopal ( First Prize) in
2018
• Green Hospital Initiative
• Recognized for DNB in
Radiotherapy
• Training center for Physicists by
Bhabha Atomic Research center
• Paramedical institute training for
Lab Technician, Radiology
Technician, O.T. Technician
For a Healthy Future
The hospital management believes that
India has got the best talents in the
medical field. The cost of treatment is
also less as compared to other
countries. JNCH, by its services, is
equivalent to the country’s topmost
medical institutes in regards to
treatment, equipment, care,
atmosphere, and environment. The
hospital, with its team of trained and
experienced doctors, is always present
for the services to the community.
To know more about the hospital’s
work and specialities, Visit -
https://www.jnchrc.com/.
30 | INSIGHTS SUCCESS VOLUME - 02, ISSUE - 05, 2020

34. SRMC is a quaternary care multi-specialty hospital. It was
founded by Late. Shri. NPV. Ramaswamy Udayar in 1985
with the intention of translating the experience and
expertise of medical education into tangible and affordable
health care to the community. The institute is functioning
under the dynamic leadership of Thiru, Mr. V. R.
Venkataachalam - Managing Trustee & Chancellor and
Mr. R. V. Sengutuvan, Pro-Chancellor. Today, SRMC is a
leader in health care delivery in South India providing
cutting edge state-of-art care for patients who walk through
its portals daily. The Medical Centre is located in a
sprawling 175-acre campus that is lush green throughout
the year. It is an 8 storied building with 724 in-patient beds
inclusive of 157 critical care beds, 12 operating rooms,
contemporary laboratories, radiology, and blood bank
services. “We are proud to state that we have the best
physicians, surgeons and health care providers across all
edicine, as a human endeavor today,
Mencompasses several facets which include
specialized scientific knowledge, and the use of
sophisticated technologies. Technologies such as those
developed for diagnosis and intensive care, a complex
institutional framework, and a resource-intensive enterprise
with an intricate interface with society.
Considering the current scenario of the rising levels of
infectious and chronic degenerative diseases or increasing
drug-resistant varieties of diseases and many such
challenges, it is clear that the hospitals’ approach towards
the solutions needs to be very innovative. Not just only
innovative but they are supposed to be according to the
current practices. One such medical institution moving
forward with such an approach is Sri Ramachandra
Medical Centre (SRMC).
SRI RAMCHANDRA
MEDICAL CENTRE
Achieving Excellence in Enhancing Patient Experience
32 | INSIGHTS SUCCESS VOLUME - 02, ISSUE - 05, 2020

35. Mr. V. R. Venkataachalam, son of late Shri. N.P.V.
Ramasamy Udayar, is a leading educationalist, an
astute businessman, a philanthropist involved in
extensive religious and social work and a successful
industrialist who hails from an illustrious family of
repute in Tamil Nadu.
Other than his involvement in different industries, Mr
Venkataachalam is aligned with various public
associations such as the Censor Board, Chemical
Manufacturing Organizations Association. He also
plays an essential role in driving other charitable public
health and social service activities.
GUIDING FACTOR
medical, surgical and sub-specialties,” says
the team of SRMC.
Guiding Factor
Mr. V. R. Venkataachalam, son of late Shri.
N.P.V. Ramasamy Udayar, is a leading
educationalist, an astute businessman, a
philanthropist involved in extensive
religious and social work and a successful
industrialist who hails from an illustrious
family of repute in Tamil Nadu.
Other than his involvement in different
industries, Mr Venkataachalam is aligned
with various public associations such as the
Censor Board, Chemical Manufacturing
Organizations Association. He also plays an
essential role in driving other charitable
public health and social service activities.
Striking a Balance
In the current era where access and entry
into hospitals depend on gender,
socioeconomic status, education, wealth,
and location of residence (urban versus
rural), SRMC strikes a balance by
providing excellence in healthcare services
in equal proportion to people from all
walks of life.
At SRMC, patient-care is the top-notch
priority. No doubt, it rolls out proactive
healthcare solutions for their betterment
and well-being. Leveraging Chief
Minister’s Fund, it puts its best foot
forward in carrying out a plethora of
surgeries and deliver patient-perfect
services.
In the delivery of healthcare, care and
compassion are as important as the skills of
professionals and cutting-edge technology.
This human touch along with a patient-
centric hospital design, high-quality
RECOMMENDED
THE 10 MOST
SUPERSPECIALITY
HOSPITALS
IN INDIA
2020
2020, ISSUE - 05, VOLUME - 02 INSIGHTS SUCCESS | 33

36. treatment at an affordable cost and a
soothing ambiance make SRMC the
destination for accelerated healing.
“We at SRMC have adopted a village
near Rasipuram, where regular camps
and health checkups are conducted for
the benefit of rural people, for several
years now,” shares the team of SRMC.
“The people from rural areas are
getting connected and treated by our
doctors,” informs Mr. VR
Venkataachalam.
To compensate for the doctor vs
patients ratio for the next 2 to 3
decades, team SRMC laid the
foundation of tech-enabled
Telemedicine Centre. This centre
delivers healthcare support by
replicating the interaction of a
traditional encounter between a patient
and the service provider through the
application of secure video
conferencing technology. SRMC is one
of the pioneers of this technology in
India.This technology has been
developed by utilization of world-class
“
”
e insight and light that is gained by our institute has
helped us to serve as a beacon of hope to thousands of
patients who need our help and attention
standard equipment along with
specially designed software. The
software assists in Radiological,
Pathological & Dermatological image
transferring, viewing and acquisition.
In a conclusive statement, Mr. R. V.
Sengutuvan says, “Our Intensive Care
Units with 162 beds & ER having 30
beds are manned by team of experts
with committed professionals having
an average foot falls of 25000 patients
per year. We have special facilities and
services for the observation and care
of critically ill patients, because of the
special nature of the ICUs.”
He further adds, “We also perform
multi organ transplant surgeries and
are also pioneering especially in renal
transplant. We have all necessary
High-end equipment’s and state of the
art infrastructure to perform living
donor surgery and cadaver surgery.
Our Organ Transplant team works with
the organ donor and recipient before
and after surgery to ensure the greatest
likelihood of superior outcome.”
34 | INSIGHTS SUCCESS VOLUME - 02, ISSUE - 05, 2020

37. Sri Ramachandra Medical Centre is a Multi-Specialty hospital providing a
wide range of health care services with various specialties and
subspecialties. Listed below are the services to mention:
Anaesthesiology
Cardiac Anaesthesia
Cardio-Thoracic Surgery
Cardiology (Interventional)
Dermatology & Venerology
Emergency Medicine
Dental Care
Endocrinology
Geriatrics
Medical Gastroenterology
Surgical Gastroenterology
Hand Surgery
Hepato Pancreato Biliary
Surgery
Hepatology
Hematoma Oncology
Interventional Radiology
Reproductive Medicine
Neonatology
Nephrology
Neurology
Neuro Surgery
Nuclear Medicine
Obstetrics & Gynaecology
Medical Oncology
Surgical Oncology
Radiation Oncology
Ophthalmology
Orthopedic Surgery
including Joint Replacement
Spine Surgery and
Arthroscopy
Otorhinolaryngology (ENT)
Pediatric Cardiology
Pediatric Hematology
Oncology
Plastic Surgery &
Reconstructive Surgery
Rheumatology
Psychiatry
Respiratory Medicine
Sports Medicine
Transplant Services (Heart,
Liver, Renal, Heart Valve,
Lung & Cornea)
Urology
Pediatric Urology
Vascular Surgery
Pediatric Medicine
Pediatric Surgery
General Medicine
General Surgery
Critical Care Units
‘Towards a Healthier Tomorrow Together’
“We are well equipped with in-house and round the clock Radiology
Services, Laboratory Services and Blood bank”
Our aim to excel and continue to deliver best industry practices by listening to our patients,
students and staff.. We always strive to create a high reliable organization for sustainable
continuous quality improvement to benchmark our standards towards best outcomes and
patient delight…" Chancellor
2020, ISSUE - 05, VOLUME - 02 INSIGHTS SUCCESS | 35

38. The term ‘medical tourism’
refers to traveling to another
country to receive medical
care. As per a recent estimation,
thousands of US residents travel
abroad each year for medical care.
Medical care in developing countries is
often similar to that in more
economically advanced countries but
can be received at a cheaper price.
Many commercial companies make
both medical and accommodation
arrangements for patients
considering medical
treatment abroad.
Patients choosing to
travel abroad for a
medical procedure
should discuss the
arrangements in
advance with a
general
practitioner as
a sensible
How Should I Go After
My Medical Treatment Abroad?
With 27 years of experience in clinical practice and teaching gynecology, Dr. Girija Wagh is an
expert Gynecologist. As a renowned academician, she has many research papers published.
She always keeps herself updated with the current knowledge and latest trends. Dr. Girija
through her position in FOGSI has advocated for women’s health issues to the government.
She has been a member of the CSB PCPNDT Act and national mentor under the LaQshiya
initiative. She also specializes in complicated pregnancy conditions and infertility. Not
limiting to just this, Dr. Girija is a compassionate doctor and counselor.
ABOUT THE AUTHOR
Synopsis on
Medical Tourism
Dr. Girija Wagh
Gynecologist
36 | INSIGHTS SUCCESS VOLUME - 02, ISSUE - 05, 2020

39. precaution to confirm fitness to travel.
They should also obtain a letter from
their medical consultant at home
giving details of any relevant medical
history. These precautions are helpful
for the patient if follow-up is needed
after return home.
Why Do People Seek Treatment
Abroad?
Several factors influence people’s
decision to seek medical care overseas.
Most people travel for medical care as
the treatment is cheaper in another
country. Immigrants staying in the
United States return to their home
country for health care. Many a time,
people travel abroad for a particular
treatment procedure or therapy that is
not available in the United States like
termination of pregnancy, stem cell
therapy or specific fertility procedures.
Popular procedures that people
undergo medical tourism trips are:
• Cosmetic Surgery
• Dentistry
• IVF and Surrogacy
• Stem Cell Therapy, and
• Heart Surgery
Increasing demand for overseas
treatment in several parts of the world
is due to several factors like:
• Worsening of the global
environment
• The appearance of previously
unknown diseases and illnesses
• Unreliability of doctors in local
medical centers
The other reasons for patients choosing
to pursue overseas treatment include:
• Financial incapability: Patients
who seek medical treatment abroad
spend usually cannot afford to pay
for the same treatment in their own
country. Apart from this, most
health insurance companies do not
cover the costs of the specific
procedure that also prompt patients
to seek overseas treatment.
• Long waitlist: Certain medical
procedures have a very long waitlist
for the patient in her own country.
This prompts her to seek overseas
treatment to be treated in time and
avoid delay in medical attendance.
• Unavailability: Unavailability of
certain medical procedures in the
country where the patient currently
lives also prompts the patient to
seek treatment overseas.
• Holiday Abroad: The best
incentive to choose medical care
abroad is the holiday that comes
with it and to avoid long waiting
lists to receive the treatment in their
own countries.
What Are The Risks Of Doing
Medical Treatment Abroad?
The specific risks of traveling abroad
for medical care depend on the
procedures performed and the country
being visited. The general issues have
been identified:
• Communication challenge/
barrier: Receiving medical care
and facility at a country where you
do not fluently speak the language
might increase misunderstandings
about your care.
• Poor Quality Treatment: There is
a possibility that your medication
may be counterfeit or of poor
quality in some under-developed
countries.
• Resistant Bacteria: Resistant
bacteria may be more common in
countries you have chosen to travel
for your medical care as antibiotic
resistance is a global problem
today.
• Flying to Home Soon After the
Surgery: Flying after surgery or
some particular treatment
procedures can increase the risk for
blood clots.
What You Can Do To Combat
These Risks?
• While planning to travel overseas
for medical care, always consult a
travel medicine provider before 4
to 6 weeks of the trip and vital risks
related to the procedure before and
after the procedure as you travel.
• Make sure that any current medical
conditions you have are well
controlled, and that your regular
health care provider knows about
your plans for travel and medical
care overseas.
• Check the health care provider’s
qualifications and facility
credentials as per the foreign
standards for health care providers
before you register for any
treatment.
• Make sure to have a written
agreement with the health care
provider defining the treatments,
supplies, and costs covered in the
trip.
• In case you are traveling to a
country where they do not speak
your language, think about the
means through which you will
communicate with the doctor and
other medical attendants.
• Carry copies of medical records
with you including prescriptions, a
list of all the medicines you take,
the laboratory reports and other
diagnostic studies related to the
2020, ISSUE - 05, VOLUME - 02 INSIGHTS SUCCESS | 37
Medical Tourism

40. condition and any allergies you
may have. The list of medicines
should include the generic names,
brand name, dosage and
manufacturers’ details.
• Attend follow-up care with your
local health care provider before
you leave for medical tourism
abroad.
• Check whether the activities such
as sunbathing, drinking alcohol, or
swimming are permitted after
surgery or not.
• Get copies of all your medical
records from the health care
provider before you return home.
What Should You Consider In
Choosing the Destination Country
and the Right Clinic For You?
Choosing a Destination Country:
After deciding to pursue overseas
treatment, the first thing you have to do
is to choose a suitable hospital in a
suitable country. You need to decide on
a country that can meet your medical
needs before choosing a hospital.
Besides knowing the basics about the
country, your decision to finalize the
country should be based on the factors
listed below:
• Current Political Condition of the
Country: The most important thing
to consider a country is its safety.
Specific regions of a country can be
unsafe to enter for foreigners. Have
a thorough grasp of the country and
the city you are traveling to before
embarking on your journey. Also,
consider the current weather
conditions and prepare yourself
accordingly.
• Quality and Specialization:
Consider the specialization of the
country you are considering in
regards to common healthcare
standards and its reputation for a
particular field or procedures.
• Distance: You should consider the
distance of the destination country
when choosing a medical procedure
to be performed there. Make sure
that the country is close enough to
yours to avoid sitting on a plane for
too long. In many cases, it saves
you some money.
• Cost: We firmly believe in the fact
that healthcare quality should never
be compromised at any cost.
However, the cost of
accommodation, transportation, and
living should be considered before
traveling as these expenses vary
from country to country. It is wise
to choose a country that is
relatively less expensive and at the
same time does not decline in
comparison.
Choosing a Medical Center: Once
you have few countries in mind, the
next thing to do is to ‘choose a medical
center’. Your decision of hospital
should be based on the vital factors
listed below:
• Accreditation of the Hospital: The
hospital you are considering for
your treatment procedure should be
locally or internationally
recognized in the form of
accreditations by international
accreditation bodies.
• Cost of the Medical Procedure:
Cost of a particular medical
procedure usually varies between
different hospitals. Compare the
price range of different hospitals
while considering your medical
procedure to find out which one is
the most financially beneficial for
you, provided that you do not
compromise for the sake of cheaper
costs.
• Affiliation of the Medical Center:
Affiliation of the hospital indicates
its quality. Hence, confirm the
affiliation before actually finalizing
the medical center.
• Facility, Equipment, And
Technology of the Medical
Center: Make sure that the hospital
you are going to choose has all the
required facilities and technology
to accommodate your treatment.
Inquire about new methods of
treatment at the hospital, and
follow-up care for its patients
before making the final decision.
• Doctors, Surgeons, And Hospital
Staffs: Thoroughly check the
information of the doctors/surgeons
offering the treatment and make
sure that they are adequately
qualified, trained and licensed.
Check the previous experiences of
patients in performing the same
treatment procedure that you are
planning to have. Also, confirm if
the hospital staff and doctors/
surgeons can communicate with
you in a mutually understood
language.
• Safety Profile: While choosing a
hospital, thoroughly check for their
safety profile including Statistics,
Success rates, and previous
accidents (if any). Also, look for
reviews and feedbacks of patients
who have previously been to the
hospital for further reference.
So, the important thing is to research
and research! Research optimally and
experience great medical tourism!
38 | INSIGHTS SUCCESS VOLUME - 02, ISSUE - 05, 2020

42. Distinct Facilities
Being a multispeciality hospital, Yashoda Hospital and
Research Centre provides various healthcare services which
include:
• Centre for Accident and Emergency
• Centre for Nanotechnology and Pediatrics
• Centre for Cardiac Science
• Centre for Cancer
• Centre for Lungs, Critical Care and Sleep Medicine
• Centre for Stroke
• Centre for Nephrology (Kidney Transplant)
• Centre for Diabetes and Bariatric Surgery
• Centre for PET and Gamma Camera
• Centre for Gastroenterology and Liver diseases
• Centre for Rehabilitation and Sports Medicine
• Centre for Cosmetology and Pastic Surgery
• Centre for Neuroscience
oday, India is in an advantageous position to tap
Tinto global opportunities in the medical sector. With
the advancement in technology, the healthcare
industry is also experiencing an upgrowth in its technology.
This has led to the benefit of the entire population of the
country.
Providing proper medical care has always been given a high
priority in India. With the same aim, Yashoda Hospital &
Research Center started its journey in 1990 with 100 well-
organized beds. It is one of the first leading NABL AND
NABH accredited hospital of Delhi-NCR.
Through the years, the hospital has successfully managed to
grow by opening two branches. The Nehru Nagar branch
accommodates 306 beds with multispeciality services. On
the other hand, the Sanjay Nagar branch in Ghaziabad has
100 beds dedicated to cancer treatment.
YASHODA HOSPITAL &
RESEARCH CENTER
Offering Trustworthy and Affordable Medical Treatment
40 | INSIGHTS SUCCESS VOLUME - 02, ISSUE - 05, 2020

43. Dr Rajat Arora, Founder Trustee of Yashoda Foundation
and Medical Director of Yashoda Hospitals, Nehru Nagar
& Sanjay Nagar Ghaziabad, a 410 bedded NABH/NABL
accredited tertiary care referral hospital of complete
western UP & NCR is a successful Medical entrepreneur,
have always promoted rural healthcare, medical education
and social philanthropy. He has done his MBBS from
BLDEA’s Medical College, Bijapur, Karnataka, MD from
prestigious Shri Ramachandra University Chennai, MRCP
(Member of Royal College of Physician) from London, U.K.,
DM (Cardiology) from KLE University, Belgaum, FRCP
(Fellow of Royal College of Physician), London, U.K. and
further MBA from Kellogg school of management, North
Western University and Hong kong university of Science
and technology. He has been pioneer in strategizing,
planning, implementation and operation of hospitals in
National Capital Region, Delhi.
He firmly believes that customizing healthcare solutions to
varying socio-economic, geographic and demographic
imperatives is the most appropriate way to handle
country’s health problems especially in the context of rural
India. He has been working with the missionary zeal to
educate rural masses on medical education by frequently
organizing camps to focus on issues like sanitation,
personal hygiene, periodic medical check-ups, nutrition,
safe drinking water, female healthcare, childcare, basic life
saving techniques, basic life support training and creation
of village level health committees. These steps have
resulted in strengthening the rural healthcare delivery
system, thus ameliorating the health standards of rural
masses.
EXEMPLIFYING LEADERSHIP
Selflessly Providing Healthcare
Some of the biggest challenges faced by the
hospital during the initial days were the handling
of trauma victims and medico-legal issues.
Equipping Trauma Care with vascular, neuro,
plastic and ortho surgeons round the clock was
also another big challenge the hospital faced.
But as time passed, the hospital successfully
implemented all the factors required. Soon, the
hospital gained the people’s trust as it started
providing medical care at an affordable rate.
Every specialty and subspecialty is attended with
consultants who fulfill a requisite. This practice
of privileging doctors according to their
expertise, knowledge and skill base was another
significant milestone in the quality of clinical
care provided.
Apart from providing excellent healthcare,
Yashoda Hospital gives great importance to its
employees. The management follows the
employee’s first attitude which helps the team to
stay strong and together. This, in turn, develops a
sense of ownership and commitment in the
different job roles they perform and work
together as one family.
As mentioned before, Dr. Arora has been
selflessly working towards providing medical
assistance to the rural population. He has
successfully held various medical camps. These
medical camps included specialists, paramedical
staff and necessary drug delivery staff to the
areas needed.
After the camp, it was followed up by
workshops where people were educated on the
basics of sanitation, personal hygiene and
nutrition. One of the greatest initiative by Amar
Ujala foundation and Yashoda hospital - healthy
children, healthy village was taken up. Also,
RECOMMENDED
THE 10 MOST
SUPERSPECIALITY
HOSPITALS
IN INDIA
2020
2020, ISSUE - 05, VOLUME - 02 INSIGHTS SUCCESS | 41

44. “
”
A patient at Yashoda hospital is not
just happy and satisfied, but
experiences delight
through this initiative, several camps
were organized for girl students.
Along with these camps, Dr. Rajat
Arora has coordinated with Gram
Panchayat and Aganbari Centres. He
has ensured that awareness about the
preventive medication pre and post-
pregnancy was created in rural areas.
Vaccination camps have also been
conducted in the adjacent villages of
districts like Bulandsehar, Aligarh,
Ghaziabad among others.
Public shows in rural areas have
been taken place with a view to
educating elementary issues that are
faced by the people. This was done for
up-gradation of rural health issues
including information regarding the
regulation of medical care and medical
ethics.
Exhibiting Excellence
Yashoda Hospital and Research
Centre has been approved as an
Institutional Associate of Healthcare
Sector Skill Council (HSSC).
Yashoda Hospital and Research Centre
further assures to keep working on its
vision. It will continue to create a
comprehensive and integrated world-
class healthcare facility. This will be
done by providing the best clinical
practices and cutting edge technology
with compassionate patient care.
42 | INSIGHTS SUCCESS VOLUME - 02, ISSUE - 05, 2020

46. Indian Healthcare
An industry on the Move and Some
Challenges it Faces
O
ver the last few decades
the Indian healthcare
industry has grown in
leaps and bounds from clinician’s
par excellence and multispecialty
surgeons who have featured on
international news channels for
performing complex surgeries to
innumerable medical facilities that
boast of having the most advanced
technologies and equipment, India
can be pitted against any medical
facility in any developed country.
While people from all over the
world flock to India for treatments,
surgeries, and procedures, many
Indians still find healthcare an
extremely expensive and
inaccessible affair.
As a doctor and a consultant who
has been involved in hospital
management for 19 years, I am
going to share some of the many
challenges that the Indian
healthcare industry needs to
overcome to become a beacon of
light and a refuge to the billion
plus population. For me the
biggest challenge that we face in
our Indian healthcare industry as
of today is in providing “Access to
Affordable Quality healthcare”.
Access to Healthcare
“Access” to healthcare is one
of the biggest challenges faced in
India. As per published statistics at
whatever site you look at for this
data, the numbers of doctors,
nurses and hospital beds required
per 1000 population is way below
the mark, and if we break it
down to rural Vs urban population
the statistics are even more
alarming. There is a higher
concentration of healthcare
facilities and services in urban
areas whereas a majority of the
population still lives in rural
areas which means they have little
or no access to healthcare and the
availability of emergency
healthcare is non- existent.
Affordable Healthcare
The second challenge that
most Indians face is the price
factor. How affordable is quality
healthcare in India and how
many people have medical
insurance? Research states that
only 20-25 % of people have
some form of health insurance
and once again the urban areas
outscore against the rural areas.
The new government policy
“National Health Protection
Scheme” which aims at providing
healthcare insurance to an
additional 41% of our population
has been implemented thus
ensuring that the people who do
not have health insurance and
cannot afford healthcare
will now have access to
healthcare. The numbers are
huge, the cost involved is
phenomenal. This scheme is a
giant step forward in the right
direction and a game changer
of magnanimous proportion.
Quality Healthcare
In the last decade the awareness
of quality healthcare and
accreditation programs like JCI,
NABH, NABL, have become
popular in India. While getting
accredited may be a milestone for
many hospitals the awareness on
quality has come at a cost. I have
repeatedly stressed throughout
my career that quality means
doing the right thing 24/7, 365
days of the year especially when
no one is looking.
44 | INSIGHTS SUCCESS VOLUME - 02, ISSUE - 05, 2020

47. Dr Clive Fernandes is the Group Clinical Director of
Wockhardt Group of Hospitals. He is an expert at
ISQua and a Consultant with Joint Commission
International (JCI) for over 13 years and has provided
Consultation Services in healthcare organizations
across the world.
AbouttheAuthor
2020, ISSUE - 05, VOLUME - 02 INSIGHTS SUCCESS | 45
Maven’s Voice

48. Accreditation is a sort of validation
that hospitals are doing things
correctly. Sadly, accreditation has
taken precedence over quality and
now the focus is on getting
accredited and using that
accreditation symbol to attract
patients. More often hospitals go
all out to score well on the
accreditation survey. The data
recorded is not as per practice
observed but as per what would
look good on a survey. It is more of
a performance put forth for “those
five / three days” of accreditation
(depending on which accreditation
survey the hospital is undergoing).
My question to hospitals seeking
the accreditation symbol is, if the
accreditation symbol is just a
validation of the hospital
maintaining high standards in
quality and performance, why
would you want to even display or
flaunt that? Shouldn’t you be
pursuing quality and excellence
irrespective of accreditation
especially when it comes to
people’s lives? I have not seen
hotels displaying a symbol saying
dine here because food is prepared
hygienically or airlines saying fly
with me because we are accident
proof, yet healthcare organizations
proudly exhibit their accreditation
symbols on everything thing they
can. Shouldn’t hospital be safe all
the time. Accreditation has made
the hospital system more efficient
and made hospitals raise their
standards of quality but a good
hospital that cares for their patients
will offer quality healthcare
whether or not they are accredited
and these hospitals will always
have an overflow of patients.
Multidisciplinary Involvement and
Talent Drain
Paramedical associates like nurses,
pharmacists, dieticians,
physiotherapist and technicians play
an important role in delivering
holistic and complete care. These
healthcare professionals spend the
most amount of time with the
patient pre and post treatment. In
spite of their long hours of labor do
they get the recognition, respect and
credit for the work they do? Indian
nurses are sought out all over the
world which in itself is a testimony
of their clinical skill, dedication and
hard work. The question is why
hospitals in India are not able to
retain their nurses/ other
paramedical associates? Why do
these associates study here but
prefer to go out of the country to
work? Is it the poor remuneration as
healthcare is still viewed primarily
as a physician’s domain? This needs
to be addressed by the healthcare
industry to limit the number of
paramedical associates moving out
which will help in our goal of
providing accessible, affordable and
quality healthcare to one and all.
Once the healthcare industry in
India deals with these
challenges, it will not just grow
and glow on the global
platform, it will also ensure that
all Indians will be able to enjoy
the benefits of unlimited access
to affordable quality healthcare.
46 | INSIGHTS SUCCESS VOLUME - 02, ISSUE - 05, 2020