Ahmad Eissa is a 27-year-old supply chain professional with over 6 years of experience in Egypt, India, and Saudi Arabia. He has worked for multinational companies like Vodafone and P&G in various supply chain roles, including demand planning manager, senior demand and supply planner, and site integrated planner. Currently, he works as the demand planning manager for a food and beverage company in Saudi Arabia, where he is responsible for forecasting, inventory management, and key performance indicators.

1. Ahmad Mohammad Eissa Ahmad Elsayed Bedair
Nationality: Egyptian
City: Jeddah
Country: Kingdom of Saudi Arabia
Saudi Mobile: (+966)599260778
Egyptian Mobile: (+2)01001814172
E-mail: Ahmadmeisa@hotmail.com / Ahmed.Bedair@mls.mynaghi.com
Mailing Address: P.O BOX 21454 Jeddah 15694 Kingdom of Saudi Arabia.
Summary:
I am a 27 years old young man I have specialized in the supply chain field with a total
experience of more than 6 years now working in Egypt, India and Kingdom of Saudi Arabia,
I have worked in more than a multinational company like Vodafone International and P&G
which gave the experience and the knowledge to compete in the global market of the supply
chain field I have worked in most of the supply chain departments to gain the most experience
and knowledge out of this field, I have gained the knowledge and the experience of working
using the supply chain ERP methodology and systems, my experience combined with my
knowledge qualify me to look forward to a managerial role where I can further develop myself
and my company objective.
EducationalRef.:
 Graduate of the Faculty of Commerce Arabic Department, Accounting Section,
Cairo University, Class 2008.
Grade: Fair.
 Human Resources Management Certificate (HRMC), from 14 December 2008 to 1
January 2009.
From CAME (Center of Accounting and Managerial Expertise) sponsored by the FGF.
Through this certificate I have got the methodology and the practical experience to
formulating, designing and implementation of the Human Resources Management Team.
 MOS 2003 (Microsoft Office Specialist) Certificate from YAT Education Center
from July 2007 to January 2008.
Experiences:
Company: Arabian Trading Supplies “Mohamed Yousef Alnagi & Brothers Group”.
Department: Supply Chain Operations “Food and Pharma Division, Beverages Division and Food Service
Division”.
Location: Kingdom of Saudi Arabia.
Job Title: Demand Planning Manager.
Date “From/To”: 1st of Jan 2015 – Present.
Job Description: As a Demand Planning Manager I am responsible of preparing and generating the
3/18 months rolling forecast to achieve our S&OP number, generate the forecast on monthly basis for
all of the suppliers by SKU, National, Channel and Regional level achieving the Demand Planning
KPIs for 3 divisions in my company which are Food and Pharma Division, Beverages Division and
Food Service Division.
Demand Planning Key Responsibilities:
 Generating the 18 months rolling forecast on monthly basis and compare it with the S&OP
number.
 Connect with the Regional Sales Team and the Trade Marketing team on monthly basis to
discuss the short term forecast cycle and reflect the seasonality and the business building blocks
and get the consensus of it per SKU.
 Prepare the root cause analysis and the gap analysis for the forecast errors per SKU.
 Focus and analyze the upcoming 3 months forecast cycle per supplier on National, Channel and
Regional basis for every SKU.

2.  Provide the Gap analysis for the Mape and the Bias on monthly basis per SKU.
 Comply to the S&OP meetings involving all of the stakeholders such as Finance, Marketing,
Sales and the Principal.
 Communicate the forecast numbers to the supply team with the SKU classification and the gap
analysis of the deviation on monthly basis per SKU to maintain a healthy Inventory levels.
 Report the division KPIs such as Forecast Accuracy, Mape, Bias, Inventory Stock Days, Stocks
Regional Availability, Order Fill Rate and prepare the gap analysis for them on monthly basis.
 Maintain the forecast cycle using our ERP “Demantra” tool as one of the tool implementers and
key users and maintain all the SKUs master data needed to generate the forecast using our
system only.
 Connect with the company top management team on monthly basis to present our target for the
upcoming month and present the KPIs dashboard and the Gap Analysis per Supplier and Brand.
Company: Arabian Trading Supplies “Mohamed Yousef Alnagi & Brothers Group”.
Department: Supply Chain Operations “Consumer Products and Food Service Divisions”.
Location: Kingdom of Saudi Arabia.
Job Title: Senior Demand and Supply Planner.
Date “From/To”: 1st of April 2013 – Present.
Job Description: As a Senior Demand Planner I am responsible of preparing and generating the 18
months rolling forecast to achieve our S&OP number, generate the forecast on monthly basis for all of
the suppliers by SKU, National, Channel and Regional level achieving the Demand Planning KPIs.
As a Senior Supply Planner my role is to manage the needed SKUs purchase orders to meet the demand
and the market needs and fluctuations and achieving the company Inventory Levels and the department
KPIs to meet the company CFR target.
Demand Planning Key Responsibilities:
 Generating the 18 months rolling forecast on monthly basis and compare it with the S&OP
number.
 Connect with the Regional Sales Team and the Trade Marketing team on monthly basis to
discuss the short term forecast cycle and reflect the seasonality and the business building blocks
and get the consensus of it per SKU.
 Prepare the root cause analysis and the gap analysis for the forecast errors per SKU.
 Focus and analyze the upcoming 3 months forecast cycle per supplier on National, Channel and
Regional basis for every SKU.
 Provide the Gap analysis for the Mape and the Bias on monthly basis per SKU.
 Comply to the S&OP meetings involving all of the stakeholders such as Finance, Marketing,
Sales and the Principal.
 Communicate the forecast numbers to the supply team with the SKU classification and the gap
analysis of the deviation on monthly basis per SKU to maintain a healthy Inventory levels.
 Report the division KPIs such as Forecast Accuracy, Mape, Bias, Inventory Stock Days, Stocks
Regional Availability, Order Fill Rate and prepare the gap analysis for them on monthly basis.
 Maintain the forecast cycle using our ERP “Demantra” tool as one of the tool implementers and
key users and maintain all the SKUs master data needed to generate the forecast using our
system only.
 Connect with the company top management team on monthly basis to present our target for the
upcoming month and present the KPIs dashboard and the Gap Analysis per Supplier and Brand.
Achievements:
 Create, deploy and report the supply chain measures and reports with all of the KPIs definitions
and processes from the scratch on monthly basis “The Division KPIs Dashboard”.
 Create the Newsletter for the company 2 Divisions CPD / FSD which is being shared with the
top management on monthly basis with a very deep analysis for every measure.
 Create and deploy the Forecast Cycle and the Demand Planning function weekly / monthly
calendar and followed processes.

3.  Participate as one of the project implementers to deploy the Demand Planning ERP tool
“Demantra” managing all the actions status, the project progress time line, the needed technical
Master Data changes, the project Cutover, the user acceptance test and the Go Live support.
Supply Planning Key Responsibilities:
 Calculate and communicate the orders to the supplier as per the demand cycle on monthly
basis.
 Maintain the company Inventory Stock Days per SKU per supplier.
 Calculate and the report the OFR and its Gap Analysis on monthly basis.
 Achieve the company target of the regional availability with the stock transfers to satisfy the
market.
 Analyze, report and take the necessary action to drive the unhealthy inventory on monthly
basis.
 Resolve all the customs issues and comply with any new governmental regulation.
 Work closely with the logistics team, the clearance agencies and the WH to clear the
shipments, move it and store it in our WH respecting the lead times.
Achievements:
 Create and report the supply planning KPIs and measures such as the Inventory Stock Days,
the OFR and the Regional Availability.
 Participate in the creation of supply planning processes.
 Reduce the suppliers lead times “Pinar and Lavazza”.
 Reduce the Inventory Stock Days from 120 Days in 2013 to be 82 as per the last month result
and put the plans to reach 60 days at year end.
Company: Procter & Gamble – PSC Egypt.
Department: MEA Planning Service Center – Supply Network Operations.
Location: Egypt.
Job Title: Senior Short/Long Term Site Integrated Planner "SIP Planner."
Date “From/To”: 19th of December 2010 – 15th March 2013.
Job Description: Working in the SNO - “Supply Network Operations” department at MEA Planning
Service Center in the Baby Care Category my main role is to develop the production plans for the next
13 weeks and 18 months, execute the production plans on a daily base, making sure that it matches the
market need based on the current demand and forecast for the next 18 months using our financial
planning application SAP.
Key Responsibilities:
 Responsible of the production / Inventory availability Vs the market needs.
 Releasing the product and making sure that it's available for shipping on time.
 Prepare and execute the Master Production Scheduling "daily and monthly" and maintain a
healthy inventory levels as per the PTD cycle for all of our SKUs and FPCs.
 Prepare and execute the shuttling plan for the local DRP DC "Distribution Requirement
Planning" replenishment.
 Own, create and change all the SKUs and the FPCs Master Data and report a 100% of it on
monthly basis.
 Connect with the Marketing Supply Planner and DRP planners to prepare and maintain the
production plans for the upcoming 13 weeks for each and every region and market.
 Work closely and connect with the Material Supply Planning team to build the right Raw and
Packing Material healthy inventory levels.
 Use SAP ERP as the sole planning tool to execute all of the job tasks without any manual Excel
intervention as an Intermediate SAP ERP end user.
Achievements:

4.  Score the Intermediate Level in SAP R/3 ERP for the Integrated Supply Planning.
 Participate in the re-implementing and usage of SAP to be our own planning tool.
 Drive out the non performing inventory to reach 5% of the inventory target.
 Maintain the red bucket of the inventory at 0% at 2011/2012 year end.
 Achieve a 100%VSU for baby care October 6 plant.
Company: Vodafone International Services “UK Customer Care Account”-Egypt.
Department: Vodafone International Customer Care.
Location: Egypt.
Job Title: SME “Subject Matter Expert.”
Date “From/To”: 21st of June 2010 – 30th November 2010.
Job Description: Working as a “Subject Matter Expert” in Vodafone UK Customer Care account in
VIS-Egypt at the 1st line & 2nd line technical support department was about supporting the customer
service account with the needed technical knowledge to support the advisors answering the customers
inquiries for any technical question or difficulty and give the advisers the proper coaching technical
wise and soft skills wise to handle the customers.
Key Responsibilities:
 Handle the customers’ escalations.
 Supporting the training team in conducting trainings and preparing documented training
materials.
 Supporting the quality team achieving the quality standards
 Supporting the operations team achieving the account business targets.
Achievements:
 Participate in creating and updating a global a technical support knowledge base for the
customer care advisers.
 Participate in updating / changing and creating all the technical support processes.
Company: Vodafone International Services “Australia Customer Care Account”-India.
Department: Vodafone International Customer Care.
Location: India.
Job Title: SME “Subject Matter Expert.”
Date “From/To”: 18th of April 2010 – 20th of June 2010.
Job Description: Working as a SME “Subject Matter Expert” in Vodafone Australia Customer Care
account in VIS-Egypt at the technical support department in 3 Global Services India on behalf of VIS,
the job was about handing over Vodafone Australia customer care account to 3 Global Services in
India supporting the customer service account 1st line and 2nd line technical support with the needed
technical knowledge to support the advisors answering the customers inquiries for any technical
question or difficulty and give the advisers the proper coaching technical wise and soft skills wise to
handle the customers.
Key Responsibilities:
 Support in training the employees of 3 Global services to be a technical support advisers.
 Participate in achieving the business transition plan to move the account to India.
 Give the proper care and coaching to the new customer support technical advisers to be a
qualified in their Job.
 Handle the customers’ escalations.

5.  Supporting the training team in conducting trainings and preparing documented training
materials.
 Supporting the quality team achieving the quality standards
 Supporting the operations team achieving the account business targets.
Achievements:
 Participate in moving the customer care technical support to India as a business transition task.
 Update the global knowledge data base with all the processes and procedures fixes, changes and
updates.
Company: Vodafone International Services “Australia Customer Care Account”-Egypt.
Department: Vodafone International Customer Care.
Location: Egypt.
Job Title: SME “Subject Matter Expert.”
Date “From/To”: 14th of December 2009 – 17th of April 2010.
Job Description: Working as a SME “Subject Matter Expert” at Vodafone Australia Customer Care
account in Vodafone International Services-Egypt at the technical support department, the main job
tasks was supporting the customer service account with the needed technical knowledge to support the
advisors answering the customers inquiries, handling customers escalations, supporting the training
team in conducting trainings and preparing materials, supporting the quality team achieving the quality
standards and supporting the operations team achieving the account business targets.
Key Responsibilities:
 Support in training the customer care technical support advisers.
 Give the proper care and coaching to the new customer support technical advisers to be a
qualified in their Job.
 Handle the customers’ escalations.
 Supporting the training team in conducting trainings and preparing documented training
materials.
 Supporting the quality team achieving the quality standards
 Supporting the operations team achieving the account business targets.
Achievements:
 Update and change the global customer care technical support processes and procedures called
“The Big Picture”.
 Create the missing processes and procedures for the troubleshooting in the global knowledge
base called the big picture.
 Create complete training material documents for all the 1st line and the 2nd line technical support
topics.
Company: Ecco Call Center “VF Australia Customer Care Account”-Egypt.
Department: Vodafone International Customer Care.
Location: Egypt.
Job Title: International Customer Care Advisor.
Date “From/To”: 14th
of June 2009 – 14th
of December 2009.
Job Description: Working as an International Customer Care Advisor in the technical support team
was about answering the customers’ inquiries and supporting them in resolving their problems by
technical troubleshooting of the problem.
Key Responsibilities:

6.  Answering the customers’ technical inquiries.
 Support the customers with the needed technical customer care support..
 Handle the customers’ escalations.
 Support in achieving the account service level.
 Providing a world class quality customer care support
Achievements:
 Achieve the account service level.
 Score 3 silver customer care in a row and a one gold quality standard.
Company: E-Group Corporation Call Center.
Department: Offshore Tele-Marketing.
Location: Egypt.
Job Title: Offshore Tele-Marketing Agent.
Date “From/To”: 7th of January 2009 – 11th of June 2009.
Job Description: Working as an Offshore Tele-Marketing Agent in the TLC Contracting Business
Campaign was about calling the residents of some of the areas in California and offer them deals of
contracting businesses.
Key Responsibilities:
 Call the customers in the Orange Counties to offer them the company contracting services.
 Get the sales leads for the company services
Achievements:
 Achieve the company target level of closing the monthly deals.
Trainings:
 SAP BO “Business Object Reporting Tool” Key Users Training.
 Demantra Forecast ERP system Key Users Training.
 SAP-SIP "Site Integrated Planning - Supply Chain" End User Training at the P&G Supply Network
Operations College.
 MRP2 / ERP “Manufacturing Resources Planning” at the P&G Supply Network Operations
College.
 Supply Chain Fundamentals “Logistics, Material Supply Management and Site Integrated
Planning” at the P&G Supply Network Operations College.
 Attended the BBSA “Basic Business Skills Acquisition” course from August 24th till the 4th of
December 2008 at the Future Generation Foundation (FGF) in Cairo which enhanced the below,
 Developed Foreign Language (English).
 Enhanced Presentation & Project Development Skills.
 Enhanced Communication Skills.
 Enhanced and developed Soft Skills and Customers Objection handling skills.

7.  Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting,
Business Correspondence and Report Writing.
 Acquiring the ICDL “The international Computer Driver’s License”.
Skills:
 Business Skills:
 Qualified as a Senior Demand and Supply Planner.
 Qualified as an Intermediate SAP System End User "Supply Chain Management".
 Qualified as a Senior Site Integrated Planner "Finished Product/Raw and Packing
Material".
 ERP Systems:
 Demantra Forecast ERP System Key User.
 SAP Business Object Key User.
 SAP R3 Supply Chain Planner Intermediate User.
 Source One Basic End User.

 Computer Skills:
 Microsoft Office package specialist.
 Advanced computer user.
 Advanced Internet user.
 Languages Skills:
 Very Good command of both written and spoken English.
 Native language Arabic.
 Personal Skills:
 Honest, Cooperative, Accurate, Resourceful, Punctuate and Businesslike.
 Interactive and fast enough to learn new technologies and sciences.
 Ability to work in a group or individually according to the job requirement.
 Self-motivated, initiative, can work under pressure and I love working with numbers.
 Hard worker, loyal and effective member at work.
Interests:
My basic interest is to read and read a lot, searching for any thing new to learn and
running is my favorite sport.
PersonalInformation:
 Marital Status: Engaged.
 Military Status: Exempted.
 Date of Birth: 09/02/1987.
All the needed documents will be provided when needed.