Ramy Abd El-Hafez Farouk Abd El-Hafez is an experienced banking professional currently working as a Sales and Services Officer at Commercial International Bank in Dubai. He has over 10 years of experience in banking including roles as a Wealth Manager, Senior Personal Banker, and Financial Advisor. Ramy holds an MBA from ESLSCA Business School and a Bachelor's Degree in Commerce from Mansoura University. He has received several awards and achievements for his performance and sales.

1. Ramy Abd El-Hafez Farouk Abd El-Hafez
Address : Rotana towers, Sheikh Zayed Rd, Dubai, UAE.
Mobile : (+971) 0504057026
Email : Ramy.amer212@gmail.com
LinkedIn : www.linkedin.com/in/ramy-amer-mba-740b8116a
Date of Birth : 23/08/1986
Nationality : Egyptian
Marital status : Married
Military Service : Exempted

Career Objective:
As experienced banking professional, I would like to utilize my earlier experience and knowledge in
banking by contributing to the improvement as well as progress of the bank. I will be putting my best effort in
terms of time and learning new banking techniques and methods that would implemented in my tenure
Education Background:
Education
April,
2013
MBA (Master of International Business Administration)
ESLSCA Business School - GPA (A)
May,
2007
Bachelor's Degree of Commerce (Accounting field)
Mansoura University - College of Commerce - Grade (Good)
Work Experience:
Sales and Services Officer
(SSO)
From Feb, 2016 Till Present
Commercial International bank (CIB)
Zagazig Branch
 Essential Duties & Responsibilities:
Leading and motivating customer services team to ensure they are giving the best customer service possible.
Helping to build good customer relations.
Provide the required feedback about the branch.
Replace the branch manager in all his tasks and duties during his absence.
Monitor branch sales activities and discuss with staff.
Arranging staff meetings and doing appraisals.
Training, development and coaching.
Introduce "Superior Quality Service".
Promoting bank products, achieving sales targets and handling customers’ Objections.
Prepare required reports on due time.
Implement " Anti-Money Laundering Law "and" Know your customer" concepts.

2. Wealth Manager From Jan, 2015 Till Jan , 2016
Commercial International bank (CIB)
Meet Ghamr Branch
 Essential Duties & Responsibilities:
Responsible for developing client solutions for individuals with high-net worth.
Maintain and/or create relationships with wealth clients’ portfolio.
Providing exceptional relationships with wealthy clients and sell the bank's particular services.
Offer advice to wealthy clients that help them make wise decisions with their funds.
Smoothly and accurately performing non-cash related wealth customers’ transactions on the system.
Implement " Anti-Money Laundering Law "and" Know your customer" concepts.
Senior Personal Banker From June, 2008 till Dec, 2014
Commercial International bank (CIB)
El-Gomhorya Branch
 Essential Duties & Responsibilities:
Build and maintain client base and acquire new to bank customers.
Building up customer satisfaction & loyalty by answering inquiries, responding to complaints and introduce
"Superior Quality Service".
Promoting bank products, achieving sales targets and handling customers’ Objections.
Prepare required reports on due time.
Smoothly and accurately performing non-cash related customer transactions on the system.
Implement " Anti-Money Laundering Law "and" Know your customer" concepts.
Financial advisor From Aug, 2007 Till May2008 AXA Egypt
 Essential Duties & Responsibilities:
Responsible for selling and offering company`s line products to the bank`s clients in order to achieve the
assigned targets.
Courses Attended and certification:
Course Place
The 7 Habits - Essential Supervisory Skills - Talent & Performance Management -
Wealth management’s portfolio - Think Smart, Work Smarter- Problem
Solving & Decision Making – Customer Service Etiquette - Sales Through
Service - Team Building - Communication Skills - Negotiation Skills -
Selling Skills - Copy with Change Accountability - Customer Innovation -
Quality Service - I Care for Coaching – I Care for Managers - The Hunter - Good
to Great - Make a Million Simulation – Rules of the Road - Customer Service
School.
Commercial
International Bank (CIB)
Anti-Money Laundry Program - Forgery & Falsification CBE (Egyptian Banking
Institute)

3. International Computer Driving License (ICDL Certificate)
UNISCO
Awards & Achievements:
- Top achiever in Smart Wallet application competition across all CIB branches.
- Top achiever & best approval rate in Credit Card competition across all CIB branches.
- Top achiever in Bancassurance and win AXA Trophy for {(May, 2018) - (August, 2017) -
(March, July, and December 2015) - (January, April, and July 2014) - (January, 2013)}.
- Rank from top 10 wealth managers in CASA - liabilities growth competition.
- Rank from top 10 Customer service officers and recognized from CIB senior management.
Personal Skills & Knowledge:
 Good analytical and logical approach
 Planning and organizing.
 Strong management skills.
 Strong communication and negotiation skills
 Leading and supervision.
 Customer and result oriented
 Good relation network
 Strong presentations skills.
 Excellent command of English, written and spoken
Hobbies:
Traveling, Playing squash and Sports in general and listening to music.
References are available upon request