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Microsoft Teams Troubleshooting Battle
Microsoft MVP
Jason Wynn
Microsoft Certified Master (MCM)
Chief Product Officer – Microsoft Solutions
Gary Steere
VP, Products and Innovation
Ben Menesi
vs.
MVP
JASON WYNN
5 TIMES MICROSOFT MVP
M365, TEAMS SPECIALIST
PRINCIPAL TECHNOLOGY
STRATEGIST
TWITTER: @JAYWYNN
MCM
GARY STEERE
MICROSOFT CERTIFIED MASTER
FORMER MICROSOFT MVP
CHIEF PRODUCT OFFICER,
MICROSOFT SOLUTIONS
TWITTER: @GS_MCM
Today’s Core
Question:
Is the scenario supportable
using integrated capabilities, or
does it require the use of a 3rd
party product?
© panagenda 2023 - All Rights Reserved
3
Scoring
• If integrated tools meet the need,
Jason wins the round.
• If a 3rd party product is a better
fit, the round goes to Gary
© panagenda 2023 - All Rights Reserved
4
Start
State of the Union
Jason will demonstrate
the troubleshooting
tools that are available
in Microsoft Teams
Generic George
Is it:
A. Child Screaming
B. Co-worker Crying
C. Teams Audio Issue
2
MTR-palooza
One Microsoft Teams
Room (MTR) calls
another MTR and says:
…not much. At least
not much we can hear.
Around the Middle
The CEO is in a meeting
with two direct reports.
After the call is over
quality issues are
reported.
3
1
Today’s Rounds (and agenda)
Microsoft Teams
Integrated Support Tools of
Today
(Live Overview)
1
(The crowd cheers in anticipation)
Name That Sound
A support ticket comes in reporting:
“I was in a call, and I heard a lot of noise. It was very
distracting and hard to focus on the call.”
© panagenda 2023 - All Rights Reserved
7
Caption:
Bleeps; Cheeps; Chirps; Screeching; Yelps; Police Sirens; Possible
Ambulance; Robotic voices. Frogs. WildTurkeys...ormaybe I was drinkingit.
I learned from the last support call that when my packages get lost, it is hard to hear.
My food orderis late, so I had some of that package loss stuff.
Is this even my kid pulling on my arm?
2
Around the Middle
© panagenda 2023 - All Rights Reserved
9
The CEO takes a call with two direct reports engaged in
a “verbal scuffle”.
The call is suffering from poor quality. But she can’t
change focus from this call due to the tense nature.
When the call is complete the CEO calls you and says:
“my last call was terrible ‘around the middle’ of the call. I
need to know what went wrong.”
3
MTR-palooza
One Microsoft Teams Room (MTR) places a direct call
to another MTR.
Significant quality issues are reported. A ticket opened
and escalated, and VIP support is requested while the
call is live.
© panagenda 2023 - All Rights Reserved
11
12
FINAL RESULT
2 – 1
Next Steps
www.panagenda.com
BROCHURES CASE STUDIES WEBINARS DEMOS DATA SHEETS
Offering free 30-day
production pilot **
REGISTER Today!!!
Signup for a call quality
assessment workshop
Start gathering your
endpoint
performance data
now
ActionableInsights for Call Quality Troubleshooting
** minimum 1,000 seats
Next Time…
MVP vs. MCM
Episode 3: Finding and Fixing Company-wide or Multi-user Patterns and
Problems
What’s New in Microsoft Teams?
All about the new Microsoft Teams Premium license & more
17th May 2023
Q&A
Thank you
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MVP vs. MCM: Microsoft Teams Troubleshooting

  • 1. Microsoft Teams Troubleshooting Battle Microsoft MVP Jason Wynn Microsoft Certified Master (MCM) Chief Product Officer – Microsoft Solutions Gary Steere VP, Products and Innovation Ben Menesi vs.
  • 2. MVP JASON WYNN 5 TIMES MICROSOFT MVP M365, TEAMS SPECIALIST PRINCIPAL TECHNOLOGY STRATEGIST TWITTER: @JAYWYNN MCM GARY STEERE MICROSOFT CERTIFIED MASTER FORMER MICROSOFT MVP CHIEF PRODUCT OFFICER, MICROSOFT SOLUTIONS TWITTER: @GS_MCM
  • 3. Today’s Core Question: Is the scenario supportable using integrated capabilities, or does it require the use of a 3rd party product? © panagenda 2023 - All Rights Reserved 3 Scoring • If integrated tools meet the need, Jason wins the round. • If a 3rd party product is a better fit, the round goes to Gary
  • 4. © panagenda 2023 - All Rights Reserved 4 Start State of the Union Jason will demonstrate the troubleshooting tools that are available in Microsoft Teams Generic George Is it: A. Child Screaming B. Co-worker Crying C. Teams Audio Issue 2 MTR-palooza One Microsoft Teams Room (MTR) calls another MTR and says: …not much. At least not much we can hear. Around the Middle The CEO is in a meeting with two direct reports. After the call is over quality issues are reported. 3 1 Today’s Rounds (and agenda)
  • 5. Microsoft Teams Integrated Support Tools of Today (Live Overview)
  • 6. 1 (The crowd cheers in anticipation)
  • 7. Name That Sound A support ticket comes in reporting: “I was in a call, and I heard a lot of noise. It was very distracting and hard to focus on the call.” © panagenda 2023 - All Rights Reserved 7 Caption: Bleeps; Cheeps; Chirps; Screeching; Yelps; Police Sirens; Possible Ambulance; Robotic voices. Frogs. WildTurkeys...ormaybe I was drinkingit. I learned from the last support call that when my packages get lost, it is hard to hear. My food orderis late, so I had some of that package loss stuff. Is this even my kid pulling on my arm?
  • 8. 2
  • 9. Around the Middle © panagenda 2023 - All Rights Reserved 9 The CEO takes a call with two direct reports engaged in a “verbal scuffle”. The call is suffering from poor quality. But she can’t change focus from this call due to the tense nature. When the call is complete the CEO calls you and says: “my last call was terrible ‘around the middle’ of the call. I need to know what went wrong.”
  • 10. 3
  • 11. MTR-palooza One Microsoft Teams Room (MTR) places a direct call to another MTR. Significant quality issues are reported. A ticket opened and escalated, and VIP support is requested while the call is live. © panagenda 2023 - All Rights Reserved 11
  • 13. Next Steps www.panagenda.com BROCHURES CASE STUDIES WEBINARS DEMOS DATA SHEETS Offering free 30-day production pilot ** REGISTER Today!!! Signup for a call quality assessment workshop Start gathering your endpoint performance data now ActionableInsights for Call Quality Troubleshooting ** minimum 1,000 seats
  • 14. Next Time… MVP vs. MCM Episode 3: Finding and Fixing Company-wide or Multi-user Patterns and Problems What’s New in Microsoft Teams? All about the new Microsoft Teams Premium license & more 17th May 2023
  • 15. Q&A
  • 16. Thank you Headquarters, Austria: panagenda GmbH (Ltd.) Schreyvogelgasse 3/10 AT 1010 Vienna P: +43 1 89 012 89 F: +43 1 89 012 89-15 E: info@panagenda.com Headquarters, Germany: panagenda GmbH (Ltd.) Lahnstraße 17 DE 64646 Heppenheim P: +49 6252 67 939-00 F: +49 6252 67 939-16 E: info@panagenda.com USA: panagenda Inc. 60 State Street, Suite 700 Boston, MA 02109 P: +1 617 855 5961 F: +1 617 488 2292 E: info@panagenda.com Germany: panagenda GmbH (Ltd.) Lahnstraße 17 DE 64646 Heppenheim P: +49 6252 67 939-86 F: +49 6252 67 939-16 E: info@panagenda.com The Netherlands: Trust Factory B.V. 11th Floor, Koningin Julianaplein 10 NL 2595 AA The Hague P: +31 70 80 801 96 E: info@panagenda.com