Musings by Karen McAulay
 Problem: Do you tweet with different
identities for different roles, or do you have
one multi-purpose persona?
 For long enough, I was @Karenmca on
Twitter, and my personal self on Facebook for
a few family members and friends.
 Then I started a Twitter account for the
library – and then we started one for our
research project.
 What about Twitter accounts for an online or
“real life” special interest group?
 SUDDENLY you‟re signing in/out of accounts
like a travelling salesman at Travelodge!
 3 working days as a music librarian
 2 working days as a postdoc researcher
 Church organist
 A head full of 18th/19th century cultural history
 And Testosterone Towers at home!
 True, I have a busy life!
 But don‟t look at the activities – just the
intersections
 When I use social media I can be in one zone
or straddling two (or more)
 Librarian and researcher
 Parent and musician
 Musician and librarian
 Practitioner and theorist
 At a plenary, we were discussing training for
good customer service.
 Afterwards, I wanted to tweet about it.
 But – which „hat‟ would I wear?
Image: New Bedford Whaling National
Historical Park, with thanks
 Library : What‟s good customer service?
(question for library staff or library users)
 Staff Training Plenary : Staff development
 Researcher: “Good customer service means…”
 Myself: “Being given good service in any
situation”
 Multiple identities – mean questions can be
targeted
 I can ask “What‟s good customer service?” and
my audience will understand the context
 I convey a better sense of my professional
priorities to others in the same field
 I can discuss things at an appropriate level
 But I may miss valuable input from people who
follow me in different capacities
 And I have to remember “who” I am at any time!
 The biggest disadvantage of multiple
identities:–
 Will my followers know that @Karenmca is
also
@WhittakerLib, @SALCTG, @LISresearchsupp
and co-tweeter on a music research project?
 Mostly, it‟s straightforward, but sometimes
it‟s blurred.
 Multiple identities, blurred, or one?
 At the end of the day, every individual is one
person with a variety of roles
 Strict separation of roles is, in my
opinion, almost impossible. I prefer the middle
ground.
 Predominantly using one account means you
establish your own „brand‟
 A snapshot survey of
http://Whittakerlive.blogspot.com
demonstrated that followers liked the blog‟s
personality/character
 The same applies to your own
Twitter/Facebook postings
 Doesn‟t preclude using other accounts in
specific contexts, eg the shared research
account on a very precise subject.
 Blogs for different purposes (you can always
make links overt where there‟s crossover)
 Keep one platform purely personal
 Have one „main‟ Twitter account and others
for specific purposes
 Professionalism – nothing embarrassingly
personal goes anywhere but your chosen
„family and friends‟ account
 Discretion – nothing compromising goes
online at all!
Notes – FunkyBluesMusic.com
 Did this presentation strike a chord?
 Tweet me @Karenmca
 Thank you.

Multiple identities in social media

  • 1.
  • 2.
     Problem: Doyou tweet with different identities for different roles, or do you have one multi-purpose persona?  For long enough, I was @Karenmca on Twitter, and my personal self on Facebook for a few family members and friends.  Then I started a Twitter account for the library – and then we started one for our research project.
  • 3.
     What aboutTwitter accounts for an online or “real life” special interest group?  SUDDENLY you‟re signing in/out of accounts like a travelling salesman at Travelodge!
  • 5.
     3 workingdays as a music librarian  2 working days as a postdoc researcher  Church organist  A head full of 18th/19th century cultural history  And Testosterone Towers at home!
  • 6.
     True, Ihave a busy life!  But don‟t look at the activities – just the intersections  When I use social media I can be in one zone or straddling two (or more)  Librarian and researcher  Parent and musician  Musician and librarian  Practitioner and theorist
  • 7.
     At aplenary, we were discussing training for good customer service.  Afterwards, I wanted to tweet about it.  But – which „hat‟ would I wear? Image: New Bedford Whaling National Historical Park, with thanks
  • 8.
     Library :What‟s good customer service? (question for library staff or library users)  Staff Training Plenary : Staff development  Researcher: “Good customer service means…”  Myself: “Being given good service in any situation”
  • 9.
     Multiple identities– mean questions can be targeted  I can ask “What‟s good customer service?” and my audience will understand the context  I convey a better sense of my professional priorities to others in the same field  I can discuss things at an appropriate level  But I may miss valuable input from people who follow me in different capacities  And I have to remember “who” I am at any time!
  • 10.
     The biggestdisadvantage of multiple identities:–  Will my followers know that @Karenmca is also @WhittakerLib, @SALCTG, @LISresearchsupp and co-tweeter on a music research project?  Mostly, it‟s straightforward, but sometimes it‟s blurred.
  • 11.
     Multiple identities,blurred, or one?  At the end of the day, every individual is one person with a variety of roles  Strict separation of roles is, in my opinion, almost impossible. I prefer the middle ground.
  • 12.
     Predominantly usingone account means you establish your own „brand‟  A snapshot survey of http://Whittakerlive.blogspot.com demonstrated that followers liked the blog‟s personality/character  The same applies to your own Twitter/Facebook postings  Doesn‟t preclude using other accounts in specific contexts, eg the shared research account on a very precise subject.
  • 13.
     Blogs fordifferent purposes (you can always make links overt where there‟s crossover)  Keep one platform purely personal  Have one „main‟ Twitter account and others for specific purposes  Professionalism – nothing embarrassingly personal goes anywhere but your chosen „family and friends‟ account  Discretion – nothing compromising goes online at all!
  • 14.
  • 15.
     Did thispresentation strike a chord?  Tweet me @Karenmca  Thank you.