This whitepaper explores the need to develop an effective multi-channel distribution strategy that meets customer demands and delivers differentiating customer experience. Apart from the conventional ways of marketing an insurance policy, which include brokers, agents, kiosks, work site marketing and direct marketing, insurance companies now explore new avenues of innovative and attractive range of distribution techniques that can be exploited to their advantage.
Delivered at the International Microinsurance Conference 2014 in Mexico City (http://bit.ly/1rUzwBu) this presentation focuses on the need to understand the business compulsions and economics of the value chain members (Agents, MNOs and insurance companies) of mInsurance. It makes a case on existence of multiple mInsurance models and the business logic for each ... a comprehensive analysis of a complex subject.
Today’s customers are more and more self supporting, deciding for themselves when, where and how to interact with the insurer or agents/brokers. They value multi-channel integration and expect all interactions to be fully harmonized. Delivering high-quality service across all customer channels requires a new working model between agents and brokers and the insurer, in response to the changing environment. Ignoring this market demand may lead to profitability challenges; a coordinated, comprehensive response is needed. A better multi-channel strategy includes the direct and online as well as offline channels—agents and brokers and prevents potential channel conflicts.
Single View of Customer for Insurance Company | CandelaLabsGAVarun
The Single View Of Customer (SVOC) is a consolidated view, of all internal and external information available to an insurer, mapped on to a single interface.
https://www.candelalabs.io/single-view-of-customer/
The Digital Insurer speaks at AIA's inaugral bancassurance seminarThe Digital Insurer
The Digital Insurer was pleased to talk about how to think digital and transform face -to-face bancassurance models in Asia.
visit the-digital-insurer.com for more information on the conference.
Delivered at the International Microinsurance Conference 2014 in Mexico City (http://bit.ly/1rUzwBu) this presentation focuses on the need to understand the business compulsions and economics of the value chain members (Agents, MNOs and insurance companies) of mInsurance. It makes a case on existence of multiple mInsurance models and the business logic for each ... a comprehensive analysis of a complex subject.
Today’s customers are more and more self supporting, deciding for themselves when, where and how to interact with the insurer or agents/brokers. They value multi-channel integration and expect all interactions to be fully harmonized. Delivering high-quality service across all customer channels requires a new working model between agents and brokers and the insurer, in response to the changing environment. Ignoring this market demand may lead to profitability challenges; a coordinated, comprehensive response is needed. A better multi-channel strategy includes the direct and online as well as offline channels—agents and brokers and prevents potential channel conflicts.
Single View of Customer for Insurance Company | CandelaLabsGAVarun
The Single View Of Customer (SVOC) is a consolidated view, of all internal and external information available to an insurer, mapped on to a single interface.
https://www.candelalabs.io/single-view-of-customer/
The Digital Insurer speaks at AIA's inaugral bancassurance seminarThe Digital Insurer
The Digital Insurer was pleased to talk about how to think digital and transform face -to-face bancassurance models in Asia.
visit the-digital-insurer.com for more information on the conference.
Amid a drastically changed industry landscape characterized by choosier customers and tightening regulations, insurance companies are scrambling to sustain growth and profits.
MioSales Banca is an AI sales platform for financial institutions, distributors, banks, and brokers for enabling next-gen sales, lead, marketing & engagement
SBI Life Insurance chose CRMNEXT as a change ready technology partner to unify functions and platforms and empower it to serve every customer’s unique life insurance needs.
Current Scenario of Different Type of Services Marketing and Delivery in Cust...Dr. Amarjeet Singh
A Significance of customer relationship management, CRM in banking sector and their benefit to their customer, principles of CRM, challenges for implementation. Profile of sample bank and their working performance were discussed perception of service quality of public and private sectors banks and their expectations in this regard and discussed in forthcoming the social economic profile of the respondents is disused.
The concept of CRM is vital to the insurance sector. Good customer service is the bust brand ambassador for any mode of insurance. The entire business process consists of highly integrated efforts to discover, create, arouse and satisfy customer need. The modern business has realized it and is making all out efforts to become customer-centric across the globe. Hence, the customer relationship management is not a once-for-all affair but a continuous process. It is the integral approach of dealing with customer by deploying the advanced information technology.
The Hospitality industry a huge potential for Social CRM. The hospitality industry thrives on two basic factors-segmentation & uniqueness. Apart from the regular promises of customer satisfaction, it is the identity or rather the personality on hotel that really matter. Customer relationship management, particularly on hotel chin level, is very challenging but also very important, as the hospitality industry deals with perishable goods and need to mange supply and demand with a sure instinct.
Max Life chose CRMNEXT as a powerful insurance CRM solution that streamlined and automated processes, improved agent management and provided actionable intelligence at all touch points.
Read More: https://www.crmnext.com/
Etude PwC "Insurance 2020" : dommage et digital (2014)PwC France
http://bit.ly/AssuranceEnLigne
Pour les compagnies d’assurance, multiplier les échanges numériques avec les clients est un élément essentiel pour les fidéliser et se différencier des concurrents. C’est ce que révèle le rapport de PwC "Insurance 2020: The digital prize – Taking customer connection to a new level". Le cabinet d’audit et de conseil a interrogé plus de 9 000 consommateurs dans le monde, dont 500 français.
Analytics is a two-sided coin. While on one side, it uses
descriptive and predictive models to gain valuable knowledge from data, i.e. data analysis, on the other side, it provides insight to recommend action or guide decision making, i.e. communication
U.S. Retail Banking: Prescriptions for Channel Integration and BeyondCognizant
To achieve the dual goals of satisfying tech-savvy customers and boosting the bottom line, banks must first lay the foundation for integrated channels and fulfillment processes. Here is how they can embark on this two-laned path.
By embracing mobile instant messaging, insurance carriers can reduce operating costs and deliver more timely, satisfying and authentic customer experiences.
Amid a drastically changed industry landscape characterized by choosier customers and tightening regulations, insurance companies are scrambling to sustain growth and profits.
MioSales Banca is an AI sales platform for financial institutions, distributors, banks, and brokers for enabling next-gen sales, lead, marketing & engagement
SBI Life Insurance chose CRMNEXT as a change ready technology partner to unify functions and platforms and empower it to serve every customer’s unique life insurance needs.
Current Scenario of Different Type of Services Marketing and Delivery in Cust...Dr. Amarjeet Singh
A Significance of customer relationship management, CRM in banking sector and their benefit to their customer, principles of CRM, challenges for implementation. Profile of sample bank and their working performance were discussed perception of service quality of public and private sectors banks and their expectations in this regard and discussed in forthcoming the social economic profile of the respondents is disused.
The concept of CRM is vital to the insurance sector. Good customer service is the bust brand ambassador for any mode of insurance. The entire business process consists of highly integrated efforts to discover, create, arouse and satisfy customer need. The modern business has realized it and is making all out efforts to become customer-centric across the globe. Hence, the customer relationship management is not a once-for-all affair but a continuous process. It is the integral approach of dealing with customer by deploying the advanced information technology.
The Hospitality industry a huge potential for Social CRM. The hospitality industry thrives on two basic factors-segmentation & uniqueness. Apart from the regular promises of customer satisfaction, it is the identity or rather the personality on hotel that really matter. Customer relationship management, particularly on hotel chin level, is very challenging but also very important, as the hospitality industry deals with perishable goods and need to mange supply and demand with a sure instinct.
Max Life chose CRMNEXT as a powerful insurance CRM solution that streamlined and automated processes, improved agent management and provided actionable intelligence at all touch points.
Read More: https://www.crmnext.com/
Etude PwC "Insurance 2020" : dommage et digital (2014)PwC France
http://bit.ly/AssuranceEnLigne
Pour les compagnies d’assurance, multiplier les échanges numériques avec les clients est un élément essentiel pour les fidéliser et se différencier des concurrents. C’est ce que révèle le rapport de PwC "Insurance 2020: The digital prize – Taking customer connection to a new level". Le cabinet d’audit et de conseil a interrogé plus de 9 000 consommateurs dans le monde, dont 500 français.
Analytics is a two-sided coin. While on one side, it uses
descriptive and predictive models to gain valuable knowledge from data, i.e. data analysis, on the other side, it provides insight to recommend action or guide decision making, i.e. communication
U.S. Retail Banking: Prescriptions for Channel Integration and BeyondCognizant
To achieve the dual goals of satisfying tech-savvy customers and boosting the bottom line, banks must first lay the foundation for integrated channels and fulfillment processes. Here is how they can embark on this two-laned path.
By embracing mobile instant messaging, insurance carriers can reduce operating costs and deliver more timely, satisfying and authentic customer experiences.
Finaccord presentation car dealers and manufacturers as distribution channels...Intelligo Consulting
Car dealers and manufacturers as distribution channels - > Presentation at the 5th Annual Insurance Distribution Strategies Forum, Vienna, 17 October 2013
Insurance Distribution Conference, 17th Jan 2008Mahavir Chopra
The Presentation was rolled in at the Insurance Distribution Conference at ITC Grand Maratha Sheraton. The presentation provides a detailed note and road map to the beginning of a multi-layered online Insurance distribution channel in India.
Presentation: Distribution Channels for Life Insurance, A Global PerspectiveIntelligo Consulting
Presentation at the 2nd Annual Life Insurance Forum, Amsterdam, 9-10 April 2014
- Bancassurance as a major distribution channel for life insurance
- Consumer research: distribution of protection-related life insurance in Europe
- The global market for creditor / creditor life insurance
Insurance & strategies for promoting insurance product & servicesAnkit Gautam
This Ppt will give you all a Brief description of Insurance Sector its
Evolution, Services in Insurance Sector & Strategies for promoting Insurance products & Services in Market.
Social Media a platform to increase sales & visibility - WhitepaperNIIT Technologies
Insurers are considering it extremely critical to monitor all social media activity relating to business, products and brands. Though return on investment for social media initiatives can be difficult to measure, the benefits of communicating with clients regularly creates a consistent message. This whitepaper examines the areas where social media has a significant impact.
Employing Analytics to Automate and Optimize Insurance DistributionCognizant
Today's insurers have the opportunity to employ advanced analytics to automate and optimize distribution, analyze and track customer patterns, enhance marketing campaigns, better manage agents and deliver more value to the business and its customers.
Go digital or die. Are Middle East insurers ready?Olivier Bauchart
How quickly would they go in adopting the right digital/business transformation? How far would they go? What would the enablers be? What would the benefits be in doing so…but why would they embark on this journey in the first place? How would an aggregator manage to attract global brands to enrich their panels and increase their conversion rate?
As far as eCommerce, Online Insurance and Aggregators are concerned, let’s structure this outlook in 3 sections spanning Market Reality, Digital Transformation and Business Transformation.
How Life & Annuity Companies Can Embrace Modern Platforms to Boost Direct-to-...Cognizant
Life and annuity (L&A) insurers seeking to enhance their direct-to-consumer reach should first simplify operations using modern, hosted, rules-based platforms, and deploy the panoply of digital tools and services and work with insurtechs when suitable.
How Insurers Can Leverage Social and Messaging Apps to Enhance Digital ValueCognizant
Insurance carriers looking to bolster their digital ROI and reach their clientele of millennials most effectively must look beyond mobile apps and online portals, into social and messaging apps. We offer a roadmap and use cases for enhancing insurers' digital presence.
Advertising and media are converging. The results will disrupt how companies must deploy their marketing efforts. Marketers, and their agency partners must converge their media efforts by combining social, corporate content, and advertising reach --or risk connecting with the fleeting customer.
Owned and earned media are vital to campaigns, helping to amplify and spread brand messages through the complex paths consumers follow across devices, screens and media. Advertising, or ‘paid’ media, has traditionally led marketing initiatives both online and off-. But advertising no longer works as effectively as it once did unless bolstered by additional marketing channels.
While consumers distinguish less and less between these channels, marketers remain specialized in one medium at the expense of the others. Rather than allow campaigns to be driven by paid media, marketers must now develop scale and expertise in owned and earned media to drive effectiveness, cultivate creative ideas, assess customer needs, cultivate influencers, develop reach, achieve authenticity and cut through clutter.
”The Converged Media Imperative,” a new research report co-authored by Altimeter Group Analysts Rebecca Lieb and Jeremiah Owyang, explores today's media landscape, and provides a success checklist and actionable recommendations for converged media deployment.
The Growth Imperative: How Communications Service Providers Can Get their Moj...Cognizant
To thrive in new market realities, communications service providers must embrace human-centric customer service, enter adjacent verticals and monetize their data.
Q2 Highlights:
Revenues grew 19% YonY and 8.2% QonQ
Profit after taxes were up 12.2% YonY and 17.0% QonQ
Order intake of US$ 176 mn, marking the 10th consecutive quarter of sequential increase in order intake
The Board recommends an interim dividend of Rs 10 per share as interim dividend. The record date for this payout will be 5th November 2019.
Consolidated revenues for the quarter under review grew 19.0% over the same period last year and 8.2% sequentially over the preceding quarter to Rs 1038.5 crore. EBITDA margin for the quarter expanded to 18.3%, up 118 basis points QoQ.
Among verticals, Insurance grew 15.3% QonQ contributing 31.1% of overall revenues, BFS expanded 9.4% QonQ contributing to 16.7% of revenue, and Travel Transport and Hospitality (TTH) was up 5.8% QonQ contributing to 27.8% of revenue. Other segments collectively grew 0.8% QonQ and they now represent 24.4% of overall revenues.
Digital revenues grew by 56% YoY and 18% QoQ, contributing to 38% of the total revenues in the quarter under review. Americas, EMEA, APAC and India contributed 49%, 37%, 10% and 4% of the revenue mix.
Fresh business of US$176mn was secured by the company during the quarter. As a result, the order book executable over the next twelve months has also increased to US$405mn.
“We have delivered robust revenue and margin performance yet again in line with our stated intent to drive robust, predictable and profitable growth for our business. The fundamentals of the business continue to be strong, as reflected in the sustained deal wins and the operating margin threshold that we have established,” said Mr. Sudhir Singh, Chief Executive Officer, NIIT Technologies Ltd.
Acknowledgements:
A TBR Perspective on Transform at the intersect - NIIT Technologies and the near future of Digital and Post-digital Transformation
A special blog by NelsonHall on how NIIT Technologies Delivers Digital Transformation with Capacity & Capability at Speed and Scale
HfS Research PoV on Change the game with verticalized AI: NIIT Technologies’ unique play as a post-digital firm
Q1 Highlights:
Revenues grew 16.7% YoY.
Profit after taxes up 2.0% YoY on reported basis, up 17.3% YoY after adjusting for non-recurring expenses.
Order intake of US$ 175 mn, marking the 9th consecutive quarter of sequential increase in order intake.
The quarter under review had one-time non-recurring expenses of Rs. 235 mn translating to a negative impact of 240 bps. Adjusted for that, the EBITDA margin for the quarter stood at 16.9%, an expansion of 103 basis points YoY, and PAT increased 17.3% YoY to Rs 100.6 crore.
In constant currency terms, BFS expanded 2.8% QoQ contributing to 16.5% of revenue, Travel & Transportation (TT) was up 5.9% QoQ contributing to 28.3% of revenue and Insurance grew 6.6% QoQ contributing 29.1% of overall revenues. Others segments collectively grew 1.5% QoQ and they now represent 27.0% of overall revenues.
Digital revenues grew 46% YoY contributing to 34% of the total revenues. Americas, EMEA, APAC and India contributed 49%, 35%, 11% and 5% of the revenue mix.
The Company secured fresh business of US$175mn during the quarter. The order executable over the next twelve months has also increased to US$395mn.
“We registered a good performance in Q1FY20 and the fundamentals of the business are strong,” said Mr. Sudhir Singh, Chief Executive Officer, NIIT Technologies Ltd.
Acknowledgements:
NIIT Technologies ranked #1 in ‘Business Understanding’ for the second consecutive year in ‘Whitelane’s 2019 UK IT Sourcing Study’.
NIIT Technologies named as a Leader among midsize agile software development service providers, by Forrester Research Inc., an independent research and advisory firm, in their report, The Forrester WaveTM: Midsize Agile Software Development Service Providers, Q2 2019.
NIIT Technologies companies Incessant Technologies and RuleTek received Pega Partner Award 2019 for ‘Excellence in Growth and Delivery’.
FY’19 Key Highlights
• Revenues expand 22.9%
• Operating profit up 28.7%
• Operating margin improved 80 bps to 17.6%
• Net Profits improved by 43.9%
• Cumulative order intake for the year is USD 646 MN. Up 27% over previous year
FY’19 Geo mix
Americas- 49%
EMEA-33%
India-8%
APAC- 10%
FY’19 Industry mix
Insurance- 28.7%
BFS- 16.1%
Travel & Transportation- 26.9%
Leadership Speaks
“FY 19 was one of the most successful years in our firm’s history. Not only did we deliver very significant growth but we also increased operating margin simultaneously. Our strategy of transforming the three industries we serve at their intersection with emerging technologies continues to differentiate and drive growth.”
Mr. Sudhir Singh, Chief Executive Officer, NIIT Technologies Ltd.
“The year was characterized by strong deal momentum. Order intake improved steadily in each quarter with large deal wins and new logo additions. USD 170 m of fresh business was secured during the quarter”.
Mr. Arvind Thakur, Vice Chairman and Managing Director, NIIT Technologies Ltd.
“With strong leadership in place, the platform is set for our next phase of growth”.
Mr. Rajendra S Pawar, Chairman, NIIT Technologies Ltd.
Acknowledgements
• Recognized in the Best of The Global Outsourcing 100® list produced by IAOP
• Positioned as a Leader in the NelsonHall NEAT Report for RPA & AI in Banking 2019
Q2 FY19 PAT up 66.3% YoY
Q2 Highlights:
• Revenues up 23.1% YoY and 10.0% QoQ
• Strong improvement in Operating Profits, by 37.2% YoY and 25.1% QoQ
• Operating Margins expand by 186 bps YoY and 217 bps QoQ
• Fresh Order Intake expands to USD 160 Mn
NIIT Technologies delivers robust 145% growth in PAT for FY’16NIIT Technologies
NIIT Technologies Limited, a leading global IT solutions organization, announced its financial results for the year FY15-16 resulting in revenues of `2,682 Crores, operating profits at `473 Crores and net profits at `280 Crores.
4 factors to consider before finalizing a Cargo Management SystemNIIT Technologies
With a gradual increase in the air cargo traffic year on year, most airlines and cargo handling companies are increasingly facing challenges in cargo management. Cargo handling has become extremely complex and unpredictable, involving multiple stakeholders with multi-warehouse operations in a multi-location environment. An efficient cargo management system can enhance service capabilities and significantly improve customer experience, while saving precious time and money, especially at the time when the industry faces an uphill battle to restore competitiveness and increase its share of trade growth.
Unlock value potential from Cargo Management OperationsNIIT Technologies
Cargo Management Systems are beneficial in times where quantity of cargo and burden on infrastructure has increased. The improved cargo turnaround rate, easy integration with system landscapes and partner networks make it an effective solution.
New Distribution Capability benefits and challengesNIIT Technologies
Is NDC (New Distribution Capability) in Airlines a norm or a phenomenon?
Explore the benefits and challenges of New Distribution Capability: goo.gl/K5n5wO
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Full-RAG: A modern architecture for hyper-personalizationZilliz
Mike Del Balso, CEO & Co-Founder at Tecton, presents "Full RAG," a novel approach to AI recommendation systems, aiming to push beyond the limitations of traditional models through a deep integration of contextual insights and real-time data, leveraging the Retrieval-Augmented Generation architecture. This talk will outline Full RAG's potential to significantly enhance personalization, address engineering challenges such as data management and model training, and introduce data enrichment with reranking as a key solution. Attendees will gain crucial insights into the importance of hyperpersonalization in AI, the capabilities of Full RAG for advanced personalization, and strategies for managing complex data integrations for deploying cutting-edge AI solutions.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
2. CONTENTS
Introduction
3
Emerging Trends
3
• Customer Segmentation
4
• Social Media
4
The Right Technologies
4
Challenges Faced in Multi-channel Distribution System
5
IT to Improve Multichannel Distribution
5
Multichannel Distribution – Delivering on the opportunity
6
• How does Technology ease the work of insurance companies?
6
- Customers
6
- Channel Partners
6
- Business
6
Conclusion
6
About Niit Technologies
7
3. Introduction
The Indian life insurance sector is evolving and growing substantially
and is one of the key drivers of India’s economy. The Indian insurance
sector is moving rapidly towards international standards with new and
innovative product offerings. With rising income levels, customers are
demanding more sophisticated risk solutions.
Life insurance was once purchased primarily as a tax-saving tool.
A paradigm shift in regulation led to more customized solutions.
The number of insurance holders has more than doubled to 5.32
crore policy holders in five years to 2010, with the total life insurance
premium tripling to Rs 2.65 trillion during the same period.
have a deep, actionable and detailed analysis of the end users or
target segments, so the distribution channel can be set up to reach
the segment effectively. Inefficient customer segmentatio n and
targeting actually ends up delivering less value to the customer and
hence to the insurance company also.
This whitepape r explores the need to develop an effective
multi-channel distribution strategy that meets customer demands
and delivers differentiating customer experience.
Emerging Trends
In the last few years we have seen unprecedented growth in the
choice of channels that customers can use to interact with the
business. Insurers are now adopting a multi-channel distribution
The Indian customer is offered innovative solutions that combine
strateg y
protection and long-ter m wealth creation. Improved services ,
demographics of insurance buyers, Insurance companies are also
sound advice and innovative products are provided through a
using multiple types of distribution systems. Based on the needs
range of distribution channels such as banks, agents, direct offices
and status of target customer segment distribution systems are
and online platforms. The emergence of a more diversified and
chosen. A combination of all or most of the following distribution
multichannel distribution network has revolutionized the insurance
channels make it a multi-channel strategy:
sector, with increased access and better service to customers.
• Broker
to
drive
operationa l
efficienc y.
With
changin g
• Individual Agents
Apart from the conventional ways of marketing an insurance policy,
which include brokers, agents, kiosks, worksite marketing and
direct marketing, insurance companies now explore new avenues
• Corporate Agents
• Micro-Insurance
• Bancassurance
• Cell Phone/PDA
of innovative and attractive range of distribution techniques that
• Kiosks
can be exploited to their advantage. Today, an insurance company
• Internet
leverages multiple channels for distributing its services to target
• E-commerce
customer segments.
• Work Site Marketing
• Direct Marketing – Internet
Distribution channels not only affect the top line and bottom line of
a company but also raise concerns on the cost management of
the firm. In this fluid environment, an insurance company needs to
• Digital TV/Satellite Selling
• Supermarkets and other retail outlets
• Affinity Channels and Groups
• Insurance specific debit/credit cards
• Call Centers
3
4. Customer Segmentation
If any agent has a concern about a new product or program, the
Segmentation in marketing is important because it matches a
underwriter can proactively reach out to the agent with a relevant
customer’s requirement to the offerings. This helps in creating brand
communication as well.
loyalty as the customer will be happier to purchase a product that is
specifically targeted to his or her needs better than competition. This
The recent and prolific rise in social media has created an irreversible
spells more gains for the business as people are willing to pay more
shift in the way the distribution world is changing. Figure 1 lists all the
for a product which are tailored to their needs. Segmentation, thus,
multichannel choices that are available
leads to customer retention as well.
TV
Here is an example of how different sets of customers can be
Radio
Facebook
Twitter
approached using different channels:
Newspaper
MySpace
Market
Segment
Direct Mail
Company Website
YouTube
Multichannel Choices
RSS
Wealth
• Full Service Brokers
Affluent
• Brokers
• Vendors
• Agents
Email
Friends/Family
Blogs
Mass
Marginal
• Insurance Agents
• Bundled Vendors
• Banks
Distribution
Online Forums
• Banks
• Credit Unions
Retails Location
Customer Service
Mobile
Figure 1: Multi-channel options
The Right Technologies
The five key and current technologies that support multi-channel
distribution:
Social Media
• Mobile: Insurance companies will adopt mobile
Today, social media platforms have started playing a significant role
technologies, particularly tools such as iPad for brokers
in the distribution strategy of insurance companies. A Twitter
and underwriters. Adoption of this technology is
account or company/brand pages on Facebook are various ways to
expected to rise in the commercial lines space.
reach out to prospective and current policy holders.
• Analytics: Leveraging analytics for micro segmentation
of customers will help insurers target the most
The important element for such platforms is the status update which
profitable customers and brokers. This will in turn
enables a company to be aware of the activities and intent of a large
increase their return on investment and help retain
group of people without having to ask them.
customers and aid in cross sell and up sell initiatives.
• Social Media: These platforms will play an
For example, for an underwriter working with 100 agents, it can get
increasingly important role in influencing purchase
difficult to know about their achievements or updates. Here, tweets
decisions. Customers, particularly the youth,
or updated status messages on social media platforms can be
constantly communicate about their life status
captured and used for monitoring performance in almost real time.
through social media. Insurance companies need to
4
5. • Cannibalization : This occurs when one service of a brand is
create the technology and service infrastructure to
marketed more than the others. As a result, the market share of the
listen to relevant 'narrative bits' by establishing
other service is affected.
effective 'listening posts'. Social media and gaming
present a great opportunity to bring a 'fun' element
to the sales process. Also gaming can help insurers
improve their brand image. For example, Farmers
Insurance in the US has partnered with the popular
IT to Improve Multichannel
Distribution
Facebook game called Farmville and lets players buy
Technology is a transformation agent and its processes and systems
'protection insurance' for their online 'crops'!
have ensured efficiency in customer service and operations .
• Collaboration: Increased collaboration between
Technology can be deployed to make multichannel distribution more
underwriters, customers and brokers is possible
effective. The various tasks that technology can simplify include:
through the effective use of collaboration technology.
• Data warehousing
These technologies also help to personalize the
• Providing access to accounts, services and assistance online:
conversation between the underwriter and broker
Customers can view the premium, tenure and other terms related
and cement long term relationships. These help in
to their insurance policies.
reducing the sales cycle.
• Product Configurators: These help insurers create
• Analytics: Insurance companies can analyze behavior patterns,
needs and desires of the customers.
the building blocks for effective multi-channel
infrastructure. Product configurators also help insurers
launch products quickly into the market, bundle
product offerings and customize quickly based on
changing market demand or competitive pressures.
The figure below depicts the channel integration using information
technolog y, which allows smooth flow of informatio n across the
different elements.
Role of IT in
multichannel distribution
Challenges Faced in Multichannel Distribution System
customers via the right channels at the right time are facing challenges
on two main fronts.
Independent
agents/broker
Customer
Organizations striving to deliver the right products and services to
Third
Party
Network
Web based
channels
Insurance
Providers
Internet
IT Systems
Tele Sales
Direct Sales
Product Policy/
Customer/Agent
Internet
• Brand dilution : Brand dilution can happen when insuranc e
companies choose inappropriate channels for different customers.
Product Infromation
New offers & promotion
Customer enquiry
Underwritting
App Processing
Cust. Servicing
Policy issurance
5
6. The product information, new offers and promotions, and
online. Customers can calculate premiums, bonus amounts, tax
customers’ enquiry on new offers flow from the insurance
and communicate with an insurance advisor. They can also check
company to the customer. The third party channels such as
the status of their policies and calculate the amount of loan they
insurance agents/brokers, web based channels, tele-sale
can avail on their insurance policy. They can also download forms
executives etc. coordinate with the customer as well as the
for purchasing other policies and pay their premiums online.
company to get new business.
Customers can also give details such as change of address right at
the website.
Once a case has been logged in, the entire process of
underwriting, customer servicing and policy issuance and
Channel Partners
application processing is done through complex systems which
Online portals can be developed for channel partners such as
are developed as per the requirements of the insurance
brokers and agents. These portals will allow them to check their
company. After a policy is issued, technology is used to regularly
commissions and payment status. It will also give them the
interact with customers and provide efficient service.
advantage to check claims position and track the status of the
case deposited.
Business
Multichannel Distribution –
Delivering on the opportunity
as well. Some of them are:
NIIT Technologies has evolved multi-channel distribution strategy to
• Gain economies of scale from a common set of data and
optimize the opportunities that social media revolution and multiple
• Lower costs: Insurance companies have moved from
distribution
business rules.
• Reduce agent-based administrative tasks to maximize sales
channel choice present and offer:
single-channel
The insurance company can see benefits in various other spheres
strategies
to
multi-channel
distribution as the market evolved and competition intensifies.
These changes have shown a significant decrease in the average
cost of distribution services. Sophisticated well trained wealth
activity
• Provide analytical support to manage the producer and customer
life cycle
• Track distribution partner activity and establish key performance
metrics
management consultants target high value customers. Insurance
is treated as just another financial product for others at the lower
end of the customer spectrum.
• Personalization: Insurance companies can work on more
Conclusion
customized selling by adding a technical sales force for selling
The growing insurance market offers scope for better penetration
complex products or providing personal assistance to high
and accessibility through diversified channels. Insurers have an
net-worth individuals. The various factors here are trust,
opportunity to differentiate themselves through their distribution
customer servicing, multiple and accessible service points, good
channels. There is substantial value to be gained in each channel.
IT support and the comfort factor.
Innovative and customized products can be offered to customers
through multi channels. Incremental investments over a sustained
How does Technology ease the work of
insurance companies?
period of time across multiple channels provide the best solution. A
company’s ability to offer an integrated multi-channel experience
will be the key to customer satisfaction and profitable growth.
Customers
The portal of an insurance company can offer a plethora of services
to customers that can be save their time and also purchase policies
6
7. About NIIT Technologies
NIIT Technologies is a leading IT solutions organization, servicing customers in North America,
Europe, Asia and Australia. It offers services in Application Development and Maintenance,
Enterpris e Solution s includin g Managed Service s and Busines s Process Outsourcing to
organisations in the Financial Services, Travel & Transportation, Manufacturing/Distribution, and
Government sectors. With employees over 7,000 professionals, NIIT Technologies follows global
standards of software development processes.
Over the years the Company has forged extremely rewarding relationships with global majors, a
testimony to mutual commitment and its ability to retain marquee clients, drawing repeat
business from them. NIIT Technologies has been able to scale its interactions with marquee
clients in the BFSI sector, the Travel Transport & Logistics and Manufacturing & Distribution, into
extremely meaningful, multi-year "collaborations.
NIIT Technologies follows global standards of development, which include ISO 9001:2000
Certification, assessment at Level 5 for SEI-CMMi version 1.2 and ISO 27001 information
security management certification. Its data center operations are assessed at the international
ISO 20000 IT management standards.
NIIT Technologies Ltd.
Corporate Heights (Tapasya)
Plot No. 5, EFGH, Sector 126
Noida-Greater Noida Expressway
Noida – 201301, U.P., India
Ph: + 91 120 7119100
Fax: + 91 120 7119150
Americas
NIIT Technologies Inc.,
1050 Crown Pointe Parkway
5th Floor, Atlanta, GA 30338, USA
Ph: +1 770 551 9494
Toll Free: +1 888 454 NIIT
Fax: +1 770 551 9229
Europe
NIIT Technologies Limited
2nd Floor, 47 Mark Lane
London - EC3R 7QQ, U.K.
Ph: +44 20 70020700
Fax: +44 20 70020701
Singapore
NIIT Technologies Pte. Limited
31 Kaki Bukit Road 3
#05-13 Techlink
Singapore 417818
Ph: +65 68488300
Fax: +65 68488322
Write to us at marketing@niit-tech.com
www.niit-tech.com
D_17_120413
A leading IT solutions organization | 21 locations and 16 countries | 8000 professionals | Level 5 of SEI-CMMi, ver1.2
ISO 27001 certified | Level 5 of People CMM Framework