This document contains the resume of Muhammad Ilyas. It summarizes his professional experience working in transportation, administration, and IT roles in Dubai, Abu Dhabi, and Pakistan over the past 13 years. His objective is to further his professional development within a challenging role utilizing his technical skills. He has a Master's degree in Computer Science and qualifications in IT and has experience teaching IT courses and working in customer relations and transportation management.

1. MUHAMMAD ILYAS
ADRESS
Dubai, U.A.E.
Cell No: 0097152-9808867
E-Mail: ilyasniazi@yahoo.com
ilyasniazi@hotmail.com
Professional Profile
I am an enthusiastic IT / Administration and Transport professional, who enjoys being part of leading,
successful and productiveteam. I am quick to grasp new ideas and concepts, and to develop innovative
and creative solutions to problems. I amableto work well on my own initiativeand can demonstrate the
high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, I
possess a strong ability to perform effectively.
Objective
I am now lookingto build on my extensive range of technical skillswithin a suitably challengingrole. I am
keen to achieve further professional development.
Formal Qualifications
Master of Computer Science (MCS)
CECOS University of Emerging Sciences & Technology, Peshawar,Pakistan (2002-2004)
Diploma in Information Technology (DIT)
Board of Technical Education Peshawar,Pakistan (2001-2002)
B.A
University Of Peshawar,Pakistan (2000 –2002)
Fsc
B.I.S.E. Peshawar,Pakistan (1997 –2000)
Ssc
B.I.S.E. Peshawar,Pakistan (1997)
Project
In MCS Final Semester, Using Oracle Database Utilities, I Developed "Student
Information System" for Khyber grammar school & College, Peshawar.
Career Summary
Dec 2013 Till Date Operations Supervisor
 Working as Operations Supervisor at “Nirvana Travel & Tourism L.L.C,
Dubai”.
 Responsible for daily Transportation services of the company and
administering the day to day operations covering the entire Fleet movement.
 Look for daily orders & trying to fulfil them within the time ensuring high
standards of customer satisfaction so that set standards are met and
exceeded.
 Supervise & communicate with reservation team and company drivers.
Assign themjobs and keep monitoring them to ensure in time transportation
services to the clients and make final reports after the job is finished.

2.  Prepare road plans and discuss safety measures with the drivers in order to
accomplish the goals without any difficulties.
 Keep checking the company vehicles and to make sure that they are in super
condition all the time.
 Doing all documentations (i,e; records/files) related to the area of
Transportation.
 Coordinate & communicate efficiently with various clients and take their
feedback in order to let them feel satisfied with our services.
 Prepare presentations for management and filling of important documents.
Oct 2011 Till Nov 2013 Administration Manager/Transport Manager
 Worked as Manager Administration and Transport Manager at
“Stars Home Gen Transporting, Abu Dhabi”.
 Manage operational & technical matters regarding Transport.
 Responsible for daily administrative & Transportation operations of the
company, including human resource management.
 Developing effective relationship with customers, ensuring efficient &
consistent delivery & following up for payments.
 Look for daily orders & trying to fulfil orders within the time.
 Maintaining database of customers.
 Prepare presentations for management and filling of important documents.
 Coordinate & communicate with various client companies.
Oct 2008 Till Sep 2011 Customer Relations Manager (CRM)
 Worked as Customer Relation Manager (CRM) at “Telenor Mobile
Communication, Hangu, Pakistan”.
 Dealing interpersonal relationship with the clients and co employees.
 Entertain and answer all queries & complaints of the clients with good
attitude.
 Assisting customer’s grants, needs and satisfaction.
 Responsible for the maintenance of existing clients by building and
strengthening the senior Management relationship.
 Developed business relationship with customers by cross-selling different
mobile products and services.
 Handled a series of different customers’ portfolio.
 Assist customers and help them if they have a question about the product.
Feb 2008 Till Aug 2008 Transport In charge
 Worked as Transport In charge “Abdullah Obaid General Land Transport,
Dubai ”
 Look for daily orders & trying to fulfil orders within the time.

3.  Coordinate with logistic team to pick up deliveries & ensure that deliveries
are made on schedule as promised to clients.
 Coordinate with drivers and keep check & balance on them.
 Coordinate & communicate with various client companies and try to fulfil
their requirements within the mean time without any complaints.
 Maintain & organise necessary Transportation records/files.
 Maintaining database of customers.
May 2005 Till Feb 2008 IT lecturer
 Worked as IT Lecturer at (Wisdom Institute of IT & Computer Sciences,
Hangu, Pakistan).
 Teaching Students Computer Courses as Fundamentals of IT, Computer
Architecture, Databases,Computer Programming, Data Analysis & Design&
Web Designing Subjects.
 Ensures that the students are given a quality education that will lead for a
better future.
 Stand as their friend, counsellor and second parent that will support and
give them some advice in decision that they will do.
ComputerSkills
Windows XP, Windows Vista, Windows 7
MS-DOS
Microsoft Office
Programming in C#, C++, PL-SQL, VB.NET, VB, JAVA, HTML
LAN Networking
Installation & Troubleshooting
Microsoft Access and Data Warehouse
Oracle Developer & DBA
Typing Speed 30-40 WPM
Personal Details
Date of Birth: 31/10/1979 Languages: English,Urdu & Arabic
Nationality: Pakistani Health: Excellent
Interests& Activities
Currently include: Reading, Riding,Tourismand Football.
Referencesare Available on Request