This document discusses how telecom and ISP companies can use customer engagement on social media to build their brands, drive online sales, promote products, improve customer experience, and build long-term customer relationships. It provides examples of how telecom leaders like Airtel and Verizon utilize social media for advertisements, promotions, campaigns, customer service, and community building. The document also presents a social media automation solution called muHive that can help companies scale customer engagement across multiple channels.