The document describes a new customer engagement console that can be used to gather feedback from customers, conduct market research, and play promotional videos. The console is a tablet-based device that is placed in high traffic areas of a business. It allows customers to interact directly with the business to get assistance, provide feedback, and participate in loyalty programs. The console provides marketing, customer retention, and sales benefits by capturing customer attention and insights while they are in the store.

1. Customer Engagement
Console
A new, innovative method to fully engage with your customers in the moment, all from one device:
• Feedback From Customers in the moment, including customers not making
a purchase
• Conduct Market Research
• Marketing/Promotional Videos
• Increase customer loyalty program participation

2. Customer Engagement
Console
What is it?
A tablet based console with advanced technology, offering a solution that seamlessly engages with
customers. Console is placed within high traffic areas, and personalized branding & video
integration increases visibility, improving engagement rates.
Benefits:
Marketing: videos and personalized branding capture attention for unique marketing opportunities
Insights: Capture feedback “in the moment”: customized surveys capture a variety of data quickly
and efficiently, even from those not making a purchase
Customer Retention: Pinpoint issues as they are happening; alert systems notify management
when customers indicate an issue while in your place of business
Virtual Sales Associate: While customers browse they can interact with the console to narrow
their options based on preference; saves time during the sales interaction and increases efficiency
Brand awareness: social media integration enhances brand awareness and “word of mouth”
advertising

3. Customer Engagement
Console

4. Customized Home Page

5. Data Collection

6. Customer Satisfaction

7. Virtual Assistant

8. Virtual Assistant

9. Versatility

10. Increase Engagement

11. Image & Video Upload

12. Ann Michaels & Associates
What Do You Need To Know Today?
Mystery Shopping Social Media Management Qualitative Research
Kathy Doering, President
www.annmichaelsltd.com
kdoering@annmichaelsltd.com
866-703-8238