This document provides guidance on making and receiving business phone calls. It outlines phrases for starting a call, getting to the point, leaving a message if the person is unavailable, and ending the call. It also lists responses for receiving a call like accepting, getting the caller's name, telling them it's the wrong number, responding to requests, taking a message if the person isn't available, and ending the call. At the end, it prompts practicing a phone conversation with a partner.
4. Let’s listen to a phone conversation!
• https://youtu.be/LR-n0kvDORw
5. Making a phone call
Starting a Call
• Hello, this is Adian. Can I speak to Neo?
• Hello, may I speak to Adian, please?
• Is Adian there?
• Hi, this is Adian calling.
• I’d like to speak to Neo.
6. Getting to The Point
• I’m calling about …
• I’m ringing to ask …
• I was wondering whether …
7. When the Person You Want to Speak With is Unavailable
• Could you tell him/her that I called, please?
• Can I leave a message for him/her?
• Could you ask him/her to call me back, please?
• Okay, thanks. I’ll call back later.
• Do you know what time he/she’ll be back?
8. Ending The Call
• Thank you very much. Have a good day!
• I have to hang up now, Bye!
9. Receiving a phone call
• Accepting a Phone Call
• Good morning. Beika Hotel. Can I help you?
• Beika Hotel, how may I help you?
• It’s Ran speaking. Who is this?
• Hello, may I help you?
• Hello, this is Ran from Beika Hotel. Can I help you?
10. Getting The Name of The Caller
• May I have your name, please?
• Who am I speaking with?
• May I ask who’s calling?
• Who’s calling, please?
11. Telling That The Caller Calls Wrong Numbers
• There is no Adian here. What number did you call?
• I’m sorry. You’ve got the wrong number.
• You have the wrong number.
• Can you check the number you’re calling once again? you have the wrong number.
12. Responding to a Caller’s Request
• Hold on, please!
• Sure, let me check on that
• Let me see if she/he’s available
• Sure, one moment, please
• Just a moment, please. I’ll put you through to him.
13. • Taking a Message
• I’m sorry. He/she’s not here at the moment.
• Would you like to leave a message for him?
• Could you call her/him back later?
• He/she’s not available at the moment. Would you like to leave a message?
• He/she’s out of the office right now. Can I take a message?
14. Ending the Call
• Is there anything else I can help you with? … Okay, thanks for calling. Have a great day!
• Is there anything else I can do for you? … Okay, have a good day!
15.
16. Now is your turn to make a phone
conversation with your partner
