2. Presentation Subjects
Brief Company Introduction
Avratours business/operations focus
Structure, infrastructure and Resources
Our Relation with Hotels
Our Relation with T.O’s
Description of Our Distribution System
Presentation Subjects
3. Brief Company Introduction
Founded in 2010 AVRATOURS S.A. by a group of tourism
professionals, is an ardent advocate of novel and
dynamic enterprises in the particular field, grounded in
concepts of quality of services, reliabilityand efficiency
as much as in the value of experience and knowledge
brought in by its administrative team, which has a
presence of close to three (3) decades, in the tourism
industry in Greece.
Brief Company Introduction
4. Brief Company Introduction
Despite 2010’s circumstances, with all the economic and
environmental snags due to the Icelandic volcano
eruption and the general economic crisis, followed by
recession in many European countries, our company’s
performance exceeded the expectations we had, by
virtue of its first year of operation, end now (end 2011)
we are proud to say that more than 250.000 customers
were granted our efficient and highly satisfying service
Greece-wide.
Brief Company Introduction
5. Brief Company Introduction
Although AVRATOURS S.A. is a relatively new
company, it has established its status already, in
traditional markets in Switzerland, United
Kingdom, Italy, Denmark Bulgaria and Israel (basic
markets), gaining a substantial and at the same time a
very fast growing share in the international Internet
Market.
Among our clients are major charter and group
Operators, internet operators, travel agents specialized
in FIT and exclusive packages.
Brief Company Introduction
7. Avratours business/operations focus
Hotels structured and targeted contracting
Incoming Mass Tourism
Incoming Special Tourism
Congress Convention and Incentives Coordination
Cruise Line representation and respective ground
handling
Excursion Organization
Car hire Services
8. Operational
Departments
Dealing with today’s technological
advances makes it an
imperative, and the company’s
primary concern to meet the
demands of the market.
Partnering with Avratours means
bearing all the tools to face
competition and prevail
9. This department represents the backbone of our
company as it is assigned to setup the programs that
we offer. A team of highly skilled contracting executives
has created an attractive data bank consisting of the
contracts we have with hoteliers. Thus we manage to
create programs suitable to the needs of every client.
The technology we have established gives us the
opportunity to distribute these programs with the most
efficient way.
10. We have established an automated system for the
continuous delivery of booking messages and
respective amendments to the hotels, serving the
clients that do not wish to use their own recourses for
this procedure.
Our Reservations Department as is the front line of the
operational sector of all Greece, is responsible for the
supervision of the automated reservation
procedures, double-checking the troubleshooting.
11. The scope of this department is to Utilize the
experience and the knowledge of its executives in order
to increase the return of the product they have in hand.
They negotiate on a daily basis, year-round, extracting
the best possible offers and feeding them both to our
system as well as the system of our partners. With the
Avratours distribution system, these offers are in the
point of sales rapidly so the offers utilized as soon as
possible, bringing the desired result that is more
bookings.
12. The personnel we have at our stands at the arrival
points in all destinations for the arriving as for the
departing customers also, complement our services
with professionalism and responsibility attending to any
questions or problems may exist. We have automated
the procedures with workflows that eliminate time and
errors and notifying the clients for their pickup time
during departures from the hotels automatically.
13. The Excursions department in all our destinations has
designed a well organized excursions program, offering
excursions for all kinds of interests.
These products will be available in combination with
accommodations through Avratours Distribution
system to our clients and their sales network, giving
added value to every individual product.
