This document provides a summary and resume for Siobhan C Donnelly. It outlines her contact information, educational background which includes a Master's Degree in International Banking, Finance and Risk Management, qualifications in Sage Line 50 Accounts, and work experience including 6 years in retail and an accounts assistant role. It also lists her skills, such as being conscientious, adaptable, having outstanding customer service, and being computer literate in Microsoft Office and Sage software.
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1. Siobhan C Donnelly
48 Glen Tennet
East Kilbride
South Lanarkshire
G74 3UY
Home: 01355 571792
Mob: 07792662356
siobhandonnelly90@hotmail.com
Summary: I am a conscientious and adaptable person. I work well within a group and on
my own, I can work to deadlines and always put 100% into all work that I do.
I have 6 years of experience in retail. And have recently undertaken some tasks
which can be considered management based, such as processing claims.
I have outstanding customer service skills which are complimented on a regular
basis by both customers and regional management.
I have a Masters’ Degree in International Banking, Finance and Risk
Management and have attained a pass.
My dissertation for my Masters’ Degree was based on Corporate Governance,
being an investigation into whether failures in corporate governance and/or the
agent-principal relationship contributed to the 2007-09 financial crisis which
involved case studies of Northern Rock and Lehman Brothers.
I am qualified in Sage Line 50 Accounts Levels 1 to 3.
I have a little experience of working within an accountancy environment,
however, I am a quick learner and adapt well into a new and fast paced
environment, to which I can be moulded into the required work ethic.
Work Experience:
Thornton’s Plc., 21 Southgate, East Kilbride town Centre, East Kilbride May
2009 - Present
Involves: stock rotation, date checking, serving customers and using the till.
I completed my senior sales training in June 2012, this involves: completing the
cash book, cashing up at the beginning and end of the day and checking off
debits and credits against each other.
I have been colleague of the month 9 times and am the first in my store to
receive colleague of the year due to my excellent customer service skills and
hard work ethic.
I was awarded a certificate for outstanding customer service in the East Kilbride
Town Centre mystery shopper excellence.
I was sent a letter of thanks and recognition by the retail director of Thorntons
for my customer service, in which a letter was sent to the Head Office detailing
the excellent service the customer experienced on their recent visit.
GM Facilities Ltd t/a GM Contracts September 2013-April 2014
Accounts assistant, this was a 6 month contract which involved processing
invoices coming in and going out of the company.
Checking debits and credits against the bank statements.
I drew up the invoices using both Microsoft office and sage and produced neat
and legible information.
Education: Glasgow Caledonian University September 2014- September 2015
MSc International Banking, Finance and Risk Management - Pass
University of the West of Scotland September 2012 – June 2013
2.1 Bachelors Degree of Accountancy with Honours
2. Integrity at Work – online test - Pass
St Bride's High School August 2002 – June 2009
Highers:June 2007
Accounting & Finance C
Geography C
Mathematics C
Intermediate 2's: June 2007
English C
Mathematics B
University: My recent Masters’ education involved the following topics:
Bank Management
Operational Risk Management
Financial Services Regulation
Financial Securities Analysis
Ethics and Corporate Governance
Personal and Professional Development
Computer Skills: I am computer literate and have an excellent knowledge in Microsoft Office
packages such as; excel, word, PowerPoint, publisher and access.
I am fully qualified in the use of the Sage Line 50 Accounts program.
Additional
Information:
In 2007 I had a year out in Australia in which I experienced a different lifestyle
and culture to that of Scotland.
My extracurricular activities include:
Going to the gym, reading a variety of literature, astronomy, and history.
References are available on request.