Erdal Mustafa has over 10 years of experience in retail, customer service, and administrative roles. He is currently a CVM Manager at Burberry in London, where he trains employees on CRM, CVM, and POS procedures and handles cash, fraud detection, refunds, exchanges, and data analysis. Previously, he worked as a top-selling Sales Associate at Armani Exchange and John Lewis, and as a Supervisor and Administrator at D2 Clothing and a driving school. He has strong sales, customer service, cash handling, and training skills.

1. CAREER PROGRESSION
Burberry, Bond Street July 2012 - Present Administrator/CVM Manager
 Till trainer for CRM, CVM & POS procedures
 Cash handling, detecting fraudulent cards & daily banking
 Dealing with refunds & exchanges
 Trade reports, data analysis, monitoring KPI’s & payroll
………………………………………………………………………………………….............
Armani Exchange, Regent Street Apr 12 – June 12 Sales Associate
 Top seller with high record UPT
 POS usage
 Up-selling and cross-selling
 Till and Procedures Trainer
………………………………………………………………………………………….............
John Lewis Aug 2011 –Mar 2012 Sales Associate
 Sales Advisor
 Sale driven
 Dealing with client complaints
 Exchanges and refunds.
………………………………………………………………………………………….............
BSM Driving School Feb 2008 – May 2011 Administrator
 Frontline Customer Service Agent
 Banking & assuring that the book balances were accurate
 Contacting Customers to make bookings and appoint to Instructors
 management on diary work by instructors
 dealing with petty cash
 call clients after lessons
………………………………………………………………………………………….............
D2 Clothing Oct 06 – Jan 08 Supervisor/Section manager
 Excellent product knowledge
 Motivating the team
 POS procedures & policies
 Dealt with refunds & exchanges
 Client complaints
Erdal Mustafa
PERSONAL PROFILE
A highly capable, driven and passionate individual with experience of working as part of a
team in a busy luxury environment. Well-organised and proactive in providing timely,
efficient and accurate support to both managers and fellow colleagues alike. Approachable,
well presented and able to establish good working relationships with a range of different
people. Possessing a proven ability to generate innovative ideas and solutions to problems.
PROFICIENCIES
Retail
 Administrator
 Cashier
 Sales
 Trainer
 CVM Manager
Sales
 Consecutive Top seller
 Reaching KPI’s
 Clienteling
Personal
 Time management
 Articulate
 Flexible & approachable
 Proactive and assertive
 Attention to detail
 Confident
LANGUAGES
 English
 Turkish
QUALIFICATIONS
 NVQ Business & Admin
Level 2
 GNVQ Information
Technology
 GCSE’s
PERSONAL DETAILS
Address:
12 Bennington Road
N17 7NU
London
Mobile: 07742603201
Email: Erdalmustafa@live.com
Clean driving license.
REFERENCES
Available upon request.