Euphoric solves all the cloud complexities and helps setup intelligent observability across cloud and hybrid environments with continuous auto-discovery of hosts, VMs, serverless, cloud services, containers and Kubernetes, devices, logs, events and more. Euphoric proactively discovers cloud performance bottlenecks and quickly resolve them before they impact end users

1. 2 4 / 7 C L O U D M O N I T O R I N G
R E A D Y . S E T . C O M M U T E !
Euphoric Thought
Technologies

2. Eliminating potential breaches by providing visibility
into files, applications and users.
Continually monitoring the cloud to ensure real-time file scans.
Regular auditing and reporting to ensure security standards.
Merging monitoring tools with different cloud providers.
Monitoring cloud data across distributed locations.
Euphoric solves all the cloud complexities and helps setup intelligent observability across cloud and hybrid
environments with continuous auto-discovery of hosts, VMs, serverless, cloud services, containers and Kubernetes,
devices, logs, events and more.
Euphoric proactively discovers cloud performance bottlenecks and quickly resolve them before they impact end users.
C L O U D M O N I T O R I N G
R E A D Y . S E T . C O M M U T E !

3. C L I E N T O N B O A R D I N G P R O C E S S
R E A D Y . S E T . C O M M U T E !
1) Gather basic
information about
the client
2) Agrees on
SLAs
3) Process Signoff
4) Conduct
Training
5) Setup
communication
channel and
ticketing system
6) Obtain access
for various
systems in place
as agreed upon
7) Setup report
formats for weekly
and monthly and
improve on the
same
Client
Onboarding
Process

4. T E A M S E T U P
R E A D Y . S E T . C O M M U T E !
Team Setup
a) Proper Video based
training of the current
system, Architecture,
Applications etc.
b) New resource will work
with a Sr team member
closely for 15 days to
understand the process,
tools and culture.
d) Post the completion of
training the resource is
then deployed into the
project.
c) Access to various
tools and documents
to understand the
project.

5. 2 4 / 7 S H I F T M A N A G E M E N T
24/7 structured cloud infra monitoring to manage the cloud
Infrastructure.
Proper shift handover process with a system in place for
documentation, tracking issues, alert management etc.
Various communication channels for the team members to
interact and react quickly for any incidents.
Daily team meetings to present risks, incidents, and
emerging threats.
We help reduce the MTTR by correlating the Data to the
Service.
Policy-driven and automation first approach, with in-depth
observability, exception-based interventions, and
automated / assisted incident handling.
R E A D Y . S E T . C O M M U T E !

6. C L O U D I N F R A S U P P O R T
Incident Management
Availability Management
Problem Management
Change Management
Service Improvement Plan
- Make sure all the incidents are closed well within defined SLAs
- Identification and availability of all KPIs
- Closure of all problem tickets and RCA
- Process for urgent changes
- Attain stability first and focus on further improvement of
process for cost effective utilization of Resources
R E A D Y . S E T . C O M M U T E !

7. S E R V I C E L E V E L A G R E E M E N T S
Service Desk
Cloud infrastructure support operations availability.
99.5% service level uptime at any given month.
Service request for change management.
Troubleshooting of Cloud infra related issues.
System Infrastructure health monitoring monitoring of
system parameters (e.g. CPU, memory and hard disk
utilization) according to the system monitoring requirement
by customer.
System performance alerts based on agreed performance
threshold with customer. A typical performance threshold is
70% utilization for warning state and 90% utilization for
critical state.
Highlight performance deviation (as specified by customer).
1.
2. Infrastructure Health Monitoring
R E A D Y . S E T . C O M M U T E !

8. S E R V I C E L E V E L A G R E E M E N T S ( C T D )
Auto Scaling Configuration rules
Addition of ACL
Whitelisting of IP
Security Group Rules
User Access Management
Changing Instance type
Addition of disk space to Instance
Start/Stop of Instance
Backup of Instance image
Availability group configuration
3. Service Request & Change Management
R E A D Y . S E T . C O M M U T E !

9. S E V E R I T Y L E V E L S
Services Outage resulting from failure of application, database,
webservers, network devices.
Any failure of one of the multiple application, database, webservers or
network devices that are configured under high availability using
physical redundancy at the same location that does not result in service
outage.
Any other standalone server or network element in scope.
Any Incident of backup activity or Job failure on servers running
business applications, web servers, email, DNS and databases.
Disruption due to Virus Attack.
User ID and access related issues.
Disk Quota related issues
Any incident of backup activity or Job failure on servers running DHCP
etc
Antivirus Update failure
Patch Upgrade*
IMAC changes
UserID Creation and Deletion
Disc Quota Changes
Data backup or restore requests
This activity may have a dependency on successful test of patches in
UAT/test Environment and /or availability of downtime for the activity.
R E A D Y . S E T . C O M M U T E !
Severity Level
S 1 - 1 5 m i n u t e s
S 2 - 3 0 m i n u t e s
S 3 - 4 5 m i n u t e s
S 4 - 6 0 m i n u t e s
Response Time
S2
S1
S3
S4

10. R E P O R T I N G
Weekly report highlighting top incidents and recurring
incidents with RCA.
Consolidated monthly reports.
Cloud Services based reports. (ELB, RDS, Queue service etc.)
Cloud cost optimization reports etc.
Following are the reports which are prepared and sent to
customers as part of 24/7 cloud monitoring:
R E A D Y . S E T . C O M M U T E !

11. Value added 24/7 Monitoring
Offering Value added 24/7 Cloud
Monitoring with cloud analytics
Enhanced Implementation
Comprehensive understanding of
the current existing technical
landscape for implementing best
cloud solutions
Disaster Recovery
In event of any disaster we
ensure safety of your data
Quality control and security
We ensure secure storage of Data
with high level of quality control
Cost effective
Monitoring the complete
utilization and help
customers save on their
Infra spend
O U R V A L U E P R O P O S I T I O N

12. Shift 1
Cloud Infra
Resources
Basic/advanced
analysis of
incident
1 2 4 5
Cloudwatch
Admin
SNS Notification
3
Pager Duty
Incident
Created
Shift 2
Shift 3
Validation of
Incidents
Genuine
Alarm
False
Alarm
Wait/close
ticket
Action/Recommend-
ation with RCA is sent
to the client/
respective teams
A L E R T M A N A G E M E N T
W O R K F L O W

13. R E S O U R C E M O N I T O R I N G
R E A D Y . S E T . C O M M U T E !

14. Q U E R Y A N A L Y S I S
R E A D Y . S E T . C O M M U T E !

15. E R R O R A N A L Y S I S
R E A D Y . S E T . C O M M U T E !