Momentos, the first-ever technology-based, culturally appropriate tool to empower H/L parents to openly talk with their children about sexuality and contraception in a practical and effective way.
3. Learner Objectives
Describe innovative methods for prototyping
and testing interventions for adolescent
sexual health,
Highlight how design thinking can be applied
to interventions with the Hispanic
population,
Understand how developing original,
culturally-sensitive, Spanish-language
content can be effectively applied to
interventions with Hispanics.
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5. Product: A teen pregnancy prevention program
for Spanish-dominant Hispanic parents
Place: Mobile text message & web
Price: Time and unlearning cultural norms.
Promotion: Mobile partner sent text messages
to their market research panelists eligible
parents inviting them to enroll.
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9. Design Challenge
Hispanic teens have the highest U.S. teen
birth rate
Parents strongly influence their sexual
decision-making
Scarce resources exist for Hispanic parents
in Spanish about teen pregnancy prevention
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11. Insights
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“I told him, ‘put the little thing on your thing’.”
“I told her I didn’t want her to ruin her life.”
“Take care of yourself.”
12. How might we …
How might we complement face-to-
face communications with a
technology-based solution that equips
parents to teach their children about
sexual health?
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18. Text Message:
Handling uncomfortable questions
Hola Sandra, ¿que tipo de preguntas
incomodas teme que le haga su hijo? Como
contestaría usted? Haga clic aquí para ver
nuestro consejo [link]
Hello Sandra, what type of uncomfortable
questions do you fear your son would ask
you? How would you answer? Click here to
see our advice [link]
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19. Article: Talking about sexuality
… it’s important that you feel capable talking
about the subject. When you are by yourself
you can practice saying the names of men’s
genitalia (testicles, scrotum, penis) and
women’s (breasts, vagina, uterus) out loud.
This way you can talk about them with your child
without embarrassment or stigma…
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23. Result: More conversations are happening
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55
13
10
3
Pre Post
In the past 6 months, how many times
have you talked to your children about
pregnancy prevention, sexuality, or dating
relationships? (N=23)
1-2 times 3 or more times Not at all Linear (3 or more times) Linear (Not at all)
24. Testimonials
We have a tendency to judge our kids, because
we are the authority, without thinking about their
feelings. Not talking about their stuff with others
… that’s where trust starts.
- Ana, mother of 3
I feel the difference since participating in
Momentos: how to control my reactions to my
daughter. I try to breath and calm myself down
and try to think about what to say.
- Beatrice, mother of 2
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25. Lessons Learned
Design thinking led us to a better understanding
for an intervention for adolescents sexual health.
Text messages are a viable way to reach
Hispanic audiences via an established partner.
Spanish-language content with an authentic,
natural voice can establish rapport.
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Momentos: Using design thinking to develop a teen pregnancy prevention program for Hispanic parents
I have no relationships to disclose.
Learner Objectives
After this presentation, you’ll be able to describe:
Describe innovative methods for prototyping and testing interventions for adolescent sexual health,
Highlight how design thinking can be applied to interventions with the Hispanic population,
Understand how developing original, culturally-sensitive, Spanish-language content can be effectively applied to interventions with Hispanics.
This project was possible thanks Power to Decide who funded a competition called Innovation Next.
Winners received design thinking training from IDEO to develop a technology-based solution for a teen pregnancy prevention program.
[marketing mix]
Our pilot product is Momentos.
A text-based weekly intervention for Spanish-dominant Hispanic parents in the US with pre-teen and teen children.
This was our final marketing mix. Now, I’ll tell you how we got here.
Q. Who’s heard of design thinking? Raise of hands.
Q. Who’s worked with design thinking? Raise of hands.
Design thinking, a form of human-centered design,
places priority audiences as participants in the process of developing the intervention. The solution to their design problem should come from them, organically, rather than imposed by us the researchers, program designers, grant stipulations….
However, it is an open mindset:
able to empathize with those we are trying to serve,
embrace ambiguity, because we go into the problem without a proposed solution.
We may not even know how to define the problem.
The DT methodology also instills confidence in the designers, we have to believe that we can create a solution for the people we are serving.
It doesn’t have to be perfect, in fact, less than perfect ideas and failure are encouraged because the process of prototyping and iterating helps us get to a viable solution.
Design thinking includes various methods to guide people through the process.
Theses are some of the ones we used:
As a qualitative researcher, my favorites were interviews and finding themes.
Section
Design Challenge
What did we have to understand and overcome?
[design challenge]
We drilled down into the big problem to begin the process.
We knew our priority audience (Hispanic parents in the US with teens), and
knew one barrier (there aren’t many resources in Spanish for them).
We conducted interviews.
Women representing the priority audience, and women who are experts in fields that support and empower H women.
We also interviewed families at home to get the dad’s perspective and family dynamic.
[insights]
After our interviews, we learned that our original idea, to convince parents to talk to their kids about safe sex was wrong.
Parents were talking to their kids.
They wanted to be there for their kids, because few had received sex education from their parents.
And some parents were young parents themselves.
They wanted more for their kids.
We asked them what those conversation were like.
“I told him put the little thing on your thing.”
Don’t ruin your life.
Take care of yourself. Cuidate.
The intention and motivation was there.
They were doing the best they could with the knowledge they had at the time.
Our goal started emerging.
We developed our How might we question – the statement that helps us define what we are trying to solve.
How might we complement parent-kid conversations that equips parents to teach their children about sexual health?
We had our goals:
Increase parents’ self-efficacy
Build parents’ communication skills
Fill the knowledge gap for parents about sexual health with cultural respect
Section
Prototypes
So, what did Momentos look like?
We teamed up with a company called SABEResPODER, a social good market research company for Hispanics.
They had the technology and infrastructure to reach H parents, segment them, and send large amounts of text messages.
Leading up to the pre-test, we realized that our initial idea, to only use text messages to deliver the Momentos content, was too short.
Especially written in Spanish which tends to be longer than English. We we used SEP mobile-web feature to deliver more content.
We ran a short pre-test to test the flow of all the steps and identify pain points for participants.
Gathered feedback and iterated.
We prototyped
Asked for feedback.
Prototyped again.
Asked for feedback again.
For the pilot, we expanded on the content from the pre-test and took advantage of the text space.
Parents click on a link in the text message and arrive at screens like this.
Scrolling down past the photos, they can read that week’s topic article and find resources at the bottom (e.g., websites, videos, articles).
We developed a persona for Momentos with a distinct voice: it was formal but approachable, warm, and respectful. The persona explained things simply without talking down to parents.
We had to establish rapport and trust with the parents on the other side of the text message without being able to see them or them meet us.
The first texts focused on communication skills.
We used the text message as a teaser. Posed a question that could intrigue parents, or question themselves about being prepared to talk to kids.
[Vagina & penis]
Once we had their trust (metrics showed low to no attrition), we eased into sexual health.
And were able to probe deeper into the nuances of parents’ barriers: shame, stigma, embarrassment, lack of knowledge.
This exercise felt like a risk for us. But we knew it was key.
Luckily, we didn’t offend many as far as we could tell. The click-through-rates were on par with other topics and only one person opted-out. (out of 564).
Section
Results
So, how did we do?
We conducted surveys with parents:
63% of parents feel more confident talking about sex with their children
91% of parents used content to initiate conversations
Before we started,
almost half the sample hadn’t talked to their child about these topics in the last six months.
After the program,
85% had talked to their child at least once.
After the pilot, we talked with parents directly in a focus group. The overall experience for parents was positive. To my surprise none of the content we wrote, nor the topics we broached offended them (at least the ones in the FG).
There were some powerful stories that showed true change in the parents’ mindset and their openness to change. They said that with a few changes in communication on their part, they noticed a positive difference in their relationship with their kids.
Lessons Learned
Design thinking led us to a better understanding for an intervention for adolescents sexual health.
Text messages are a viable way to reach Hispanic audiences via an established partner.
Spanish-language content with an authentic, natural voice can establish rapport.
Thank you for coming to learn more about the design thinking process that led us to Momentos. Please feel free to send questions or comments.