This document discusses combining social and digital technology with STS-D (socio-technical system design) principles to support cross-disciplinary designing. It proposes that organization designers, ICT designers, and facilities designers collaborate to design at the intersection of their domains. When all users participate meaningfully in the design process and the organization, ICT systems, and facilities are designed concurrently using STS principles, benefits include better customer experiences, staff experiences, and business outcomes, as well as lower costs and increased agility. STS principles and new digital and social technologies can provide the "glue" to enable this cross-disciplinary designing approach.
What are the future trends in the Digital Workplace? Are we facing even bigger disruption from social, gamification, and the trends that have been prevalent over the last years or are we coming to a point where things are beginning to mature?
In this presentation - from Nordic Intranet Summit, November 2014 - I have looked at some common themes that I see across both the Nordic region and in the Intranet/Digital Workplace community as a whole.
Will there be Hoverboards? Not very likely... While innovations like these are exciting and fun, the real trends are what we see when we look at innovative solutions and innovative vendors.
The question is: Are we making the most of the emergent trends or are we still using the same thinking and logic we did when the Sharepoint 2007 intranet was launched? It's time to challenge ourselves and our peers!
Design thinking provides a powerful toolbox for delivering a digital workplace that is frictionless and productive for the whole workforce. (Presentation by James Robertson at Congres Intranet 2016, in Utrecht, the Netherlands)
C2D2 Artful & Disciplined Dialogue for Wicked ProblemsPeter Jones
Artful and Disciplined Dialogue for Today’s Wicked Problems
Effective change leadership requires negotiating both open and disciplined participation, especially when addressing fuzzy situations such as peace or political reform. What if we treated social and policy issues as wicked problems, concerns that are never “solved,” but are satisfied through evolutionary progression? This approach to social design requires a mix of dialogue styles to enhance ideation and mitigate power in multi-stakeholder engagements.
We present both Art of Hosting (open) and Structured Dialogue as a mix of participation models for problem-focused planning and decision-making. While rarely used together today, we explore why both perspectives help in today’s complex concerns in democratic decision-making.
What are the future trends in the Digital Workplace? Are we facing even bigger disruption from social, gamification, and the trends that have been prevalent over the last years or are we coming to a point where things are beginning to mature?
In this presentation - from Nordic Intranet Summit, November 2014 - I have looked at some common themes that I see across both the Nordic region and in the Intranet/Digital Workplace community as a whole.
Will there be Hoverboards? Not very likely... While innovations like these are exciting and fun, the real trends are what we see when we look at innovative solutions and innovative vendors.
The question is: Are we making the most of the emergent trends or are we still using the same thinking and logic we did when the Sharepoint 2007 intranet was launched? It's time to challenge ourselves and our peers!
Design thinking provides a powerful toolbox for delivering a digital workplace that is frictionless and productive for the whole workforce. (Presentation by James Robertson at Congres Intranet 2016, in Utrecht, the Netherlands)
C2D2 Artful & Disciplined Dialogue for Wicked ProblemsPeter Jones
Artful and Disciplined Dialogue for Today’s Wicked Problems
Effective change leadership requires negotiating both open and disciplined participation, especially when addressing fuzzy situations such as peace or political reform. What if we treated social and policy issues as wicked problems, concerns that are never “solved,” but are satisfied through evolutionary progression? This approach to social design requires a mix of dialogue styles to enhance ideation and mitigate power in multi-stakeholder engagements.
We present both Art of Hosting (open) and Structured Dialogue as a mix of participation models for problem-focused planning and decision-making. While rarely used together today, we explore why both perspectives help in today’s complex concerns in democratic decision-making.
Slides used by Vincenzo Di Maria, Commonground, during the module "Design Thinking and Design driven approaches for Manufacture 4.0 and Social Innovation" of the course "Design Driven Strategies for manufacture 4.0 and social innovation". The course is promote by the University of Florence DIDA, LAMA Development and Cooperation Agency and CSM Centro Sperimentale del Mobile.
A perspective on the evolving field of design and suggestion of "design leading" as a future aspirational practice and answer to the question "What comes after Design Thinking?".
Hello. My name is, Social Business Design.James Dellow
A quick introduction to the Dachis Group/Headshift Social Business Design framework, prepositioned with a historical view of organisational design and its relationship to the history of technology. And remember, its just about behaving decently. Note: These slides contain images licensed under CC license and those images are used here under the same conditions. However, other material remains (c)2010 Dachis Group/Headshift.
We "see" and use patterns every day - not only in software user interfaces. For example, doors and windows of a house follow a well known mechanism or "pattern' and a user expects the them to conform to certain behavioral characteristics like "open" or "close". Usability or HCI (Human Computer Interaction) Patterns are no different, they contribute to an intuitive, easy to use and consistent software user interface. In this talk you will learn what Usability Patterns are, how they can improve user interface design and lead to better user experience. Examples for web app and game patterns are presented and discussed with the audience.
From Intranets to the Digital Workplace - how far have we really come so far?Stephan Schillerwein
Short presentation at the Worldwide Intranet Challenge Event in Zurich (30.09.2013) talking about some of the reasons why the progress in regard to the Digital Workplace is still very small in most organisation
The digital workplace encompasses a broad range of applications and mode of communication. Here are 6 broad points on the trends surrounding the digital workplace.
First Part: DiYSE project presentation and the introduction to the DiY-Studio held @ TEI'11 Funchal, Portugal.
http://www.tei-conf.org/11/program_/studios/#s5
Spakers: Marc Godon, Marc Rolands, Juan R. Velasco and Geert Vanderhulst
No Interface? No Problem: Applying HCD Agile to Data Projects (Righi)Kath Straub
This paper will be published in the Nov 2020 Issue of Journal of Usability Studies. (https://uxpajournal.org/). Its being pre-printed here with permission from the author and the Journal Board.
In October 2019, a group of human-centered designers,
agilists, data scientists, and other technology enablement
practitioners joined to share their thoughts about a topic of
common interest: How should the principles and practices of
human-centered design, Agile development, and the
overarching process of HCDAgile be applied to products that
have no obvious user interface?
The group’s objective was to develop guidance based upon
shared knowledge across disciplines and industries for
leveraging HCDAgile in data projects. In this paper we share
our initial observations from the meeting.
Fair balance: I participated in the huddle that led to this paper, but not in writing up the paper. Thanks to Carol Righi for doing the needful.
So, you are an architect. What does this mean? How do you define yourself? Iasa has worked with more than 7,000 architects to create a common definition and understanding of IT Architecture as expressed by five pillars: Business Technology Strategy; Human Dynamics; Quality Attributes; IT Environment; and Design, and to create a common vocabulary to be shared amongst all IT Architects. Iasa has further defined IT Architecture as a profession backed by various levels of certification. This session discussed Iasa's Architectural Foundations material, offering a clear understanding of what IT Architecture is, and who IT Architects are. Watch, learn and validate what 30,000 architects worldwide are now sharing.
Slides used by Vincenzo Di Maria, Commonground, during the module "Design Thinking and Design driven approaches for Manufacture 4.0 and Social Innovation" of the course "Design Driven Strategies for manufacture 4.0 and social innovation". The course is promote by the University of Florence DIDA, LAMA Development and Cooperation Agency and CSM Centro Sperimentale del Mobile.
A perspective on the evolving field of design and suggestion of "design leading" as a future aspirational practice and answer to the question "What comes after Design Thinking?".
Hello. My name is, Social Business Design.James Dellow
A quick introduction to the Dachis Group/Headshift Social Business Design framework, prepositioned with a historical view of organisational design and its relationship to the history of technology. And remember, its just about behaving decently. Note: These slides contain images licensed under CC license and those images are used here under the same conditions. However, other material remains (c)2010 Dachis Group/Headshift.
We "see" and use patterns every day - not only in software user interfaces. For example, doors and windows of a house follow a well known mechanism or "pattern' and a user expects the them to conform to certain behavioral characteristics like "open" or "close". Usability or HCI (Human Computer Interaction) Patterns are no different, they contribute to an intuitive, easy to use and consistent software user interface. In this talk you will learn what Usability Patterns are, how they can improve user interface design and lead to better user experience. Examples for web app and game patterns are presented and discussed with the audience.
From Intranets to the Digital Workplace - how far have we really come so far?Stephan Schillerwein
Short presentation at the Worldwide Intranet Challenge Event in Zurich (30.09.2013) talking about some of the reasons why the progress in regard to the Digital Workplace is still very small in most organisation
The digital workplace encompasses a broad range of applications and mode of communication. Here are 6 broad points on the trends surrounding the digital workplace.
First Part: DiYSE project presentation and the introduction to the DiY-Studio held @ TEI'11 Funchal, Portugal.
http://www.tei-conf.org/11/program_/studios/#s5
Spakers: Marc Godon, Marc Rolands, Juan R. Velasco and Geert Vanderhulst
No Interface? No Problem: Applying HCD Agile to Data Projects (Righi)Kath Straub
This paper will be published in the Nov 2020 Issue of Journal of Usability Studies. (https://uxpajournal.org/). Its being pre-printed here with permission from the author and the Journal Board.
In October 2019, a group of human-centered designers,
agilists, data scientists, and other technology enablement
practitioners joined to share their thoughts about a topic of
common interest: How should the principles and practices of
human-centered design, Agile development, and the
overarching process of HCDAgile be applied to products that
have no obvious user interface?
The group’s objective was to develop guidance based upon
shared knowledge across disciplines and industries for
leveraging HCDAgile in data projects. In this paper we share
our initial observations from the meeting.
Fair balance: I participated in the huddle that led to this paper, but not in writing up the paper. Thanks to Carol Righi for doing the needful.
So, you are an architect. What does this mean? How do you define yourself? Iasa has worked with more than 7,000 architects to create a common definition and understanding of IT Architecture as expressed by five pillars: Business Technology Strategy; Human Dynamics; Quality Attributes; IT Environment; and Design, and to create a common vocabulary to be shared amongst all IT Architects. Iasa has further defined IT Architecture as a profession backed by various levels of certification. This session discussed Iasa's Architectural Foundations material, offering a clear understanding of what IT Architecture is, and who IT Architects are. Watch, learn and validate what 30,000 architects worldwide are now sharing.
Optimize Customer Experiences with Design ThinkingJared Hill
If you are looking to generate engaging digital experiences but are unsure where to begin, leveraging the knowledge within your organization is a good starting point. However, information is typically dispersed across the company in silos. Different business units often have their own vernacular. Design thinking provides a common language. It’s a customer-centric approach to problem solving that is both creative and practical.
Industry leaders have been using design thinking methodology to work with cross-functional and multidisciplinary teams to create innovative customer journeys. Learn how in our recorded webinar, Optimize Customer Experiences with Design Thinking.
You will learn:
• Why leverage design thinking
• How to successfully lead a remote workshop
• How to document winning customer journeys
• How to map desired experiences in Signavio for builders
If you are looking to generate engaging digital experiences but are unsure where to begin, leveraging the knowledge within your organization is a good starting point. However, information is typically dispersed across the company in silos. Different business units often have their own vernacular. Design thinking provides a common language. It’s a customer-centric approach to problem solving that is both creative and practical.
Industry leaders have been using design thinking methodology to work with cross-functional and multidisciplinary teams to create innovative customer journeys. Learn how in our recorded webinar, Optimize Customer Experiences with Design Thinking.
You will learn:
• Why leverage design thinking
• How to successfully lead a remote workshop
• How to document winning customer journeys
• How to map desired experiences in Signavio for builders
Planning your Digital Workplace: A Systems-Based Planning ApproachChristian Buckley
When deploying a “Digital Workplace,” where do you begin? What is needed is an iterative, strategic, and systems-based approach of identifying core challenges at the team and company level, working with key stakeholders to identify appropriate strategies, building a solution using a scalable, repeatable, and sustainable change model. This approach drives stakeholder engagement, and ensures a more holistic solution that aligns with the needs of the business at every level. In this presentation, we walk through a systems-based planning approach for Enterprise Collaboration. Topics will include:
--Engaging leaders in a systems analysis, identifying high-priority needs and challenges
--Outlining a set of targeted and strategic actions based on common customer scenarios
--Developing an implementation plan to support successful operational and improvement strategies
The intent of this presentation is to help organizations incorporate systems-based planning into their Digital Workplace planning processes, using real-world customer examples, and to receive tips on how to fold these best practices into their own strategies.
Mr. Pitts is a seasoned executive, author and public speaker. His career includes 30+ years technology and operations experience with over 16 years total management experience including more than 10 in a senior role. Mr. Pitts has experience planning, developing, and implementing large distributed environments, cloud and private cloud computing platforms, utilizing resources, and managing projects and staff in such areas as government, manufacturing, healthcare, higher education, and wireless communications. He is adept at crisis management, trouble shooting, problem solving, and systems architecture. He is a trained educator, published author and an experienced public speaker. The following is a summary of what he can do for you:
• Implement complex mission-critical information technology systems across geographically diverse locations on either private or public cloud computing platforms providing high availability and high reliability, utilizing multiple hardware and software platforms working in large environments with multiple business units and field locations while maintaining a culture of innovation and success;
• Affect the bottom line through profitability improvement, budgeting, cost control, contract negotiations, vendor and supplier management;
• Lead others through training, mentoring, team building, communication, and documentation and positively influencing change for the betterment of the organization;
• Apply a well-rounded background in IT-business strategy, applications development, and systems architecture ensuring projects are successfully completed as anticipated;
• Communicate effectively with technical and business teams, end users, clients, partners and vendors applying a range of experience from hands-on technical work to operational and divisional management;
• Provide standards in information technology practices as evidenced through certifications, such as ITIL Foundation V.3, CISSP, and GSNA;
• Reach high levels of security and system assurance (Confidentiality, Availability, Integrity) through experience with audits and cyber security meeting or exceeding the requirements of Sarbanes Oxley (SOX), PCI-DSS, FISMA, and other regulatory requirements;
From Transactions to Engagement - Steve Boese, SHRM 2013 Annual ConferenceH3 HR Advisors, Inc.
Presentation slides for the SHRM Annual Conference Session - From Transactions to Engagement: Harnessing Social Tools to Transform HR presented by Steve Boese, Monday, June 17, 2013.
1. Cross Disciplinary Designing:
Combining Social & Digital Technology with STS-D Principles
To Support Systemic Work Design
Global STS-D Network, San Francisco 9.9.16 Bernard Mohr◼ Richard Ordowich◼ Ron Smith
4. Business
Environment
Strategic Response
Capacity
The capacity of
the organization
to respond given
the
Opportunities and
Challenges facing
it
Mission
And
Strategy
Organization
Culture
and
Behavior
“Business”, Human and Societal Results
Classic North American STS Design Model)
Start Here ! -- Is there a good match ?
Org’n Structure, Roles,
And Responsibilities
Compensation, Reward
And Incentive Systems
People Systems
(Selection, Development
Promotion, Perf Mngt.
And Justice)
Planning, Renewal and
Continuous Innovation
Systems
Measurement, Information
& other Monitoring Systems
Core Work
Processes, Technology
Physical Layout/space
Deliberation
Processes
(Adapted By B. Mohr from D Hanna)
15. Thank You
• Ron Smith RonSmith@LS3P.com or (713) 252-2032
• Richard Ordowich richord@comcast.net or (609) 203-2279
• Bernard Mohr bjmohr@innovationpartners.com or (207) 807-4974