This document contains the resume of Mostafa Osman Mostafa. It outlines his personal and contact information, education history, skills, work experience, and interests. Mostafa holds a business administration degree from Cairo University and has over 15 years of experience in administrative and field service management roles, currently serving as the Field Service Manager for POS services at a financial services company. He is responsible for overseeing technicians and engineers to provide POS installation, support, and maintenance services to clients.

1. Mostafa Osman Mostafa
3, Ahmed Badwi St, Abo Elnomros, Giza
Phone: 02-33751455 Cell: 01001465281
E-mail: Mostafa_30974 @yahoo.com
Personal Objective
 Seeking a full time position in a successful organization, which
values its employees, to enhance, and develop my
interpersonal and technical skills, to be distinguished in my
field and to make unique achievement.
Education
 University : Faculty of commerce Cairo University
 Major : Business Administration
 Graduation Year : 2007.
 Grade : Sufficient.
Skills
Computer skills:
 Excellent knowledge of Office.
 Internet search & navigation.
Language skills:
 Native language Arabic.
 Very good command of both written and spoken English.
Soft skills:
 Communication skills.
 Time management skills.
 Creative thinking skills.
 High leadership skills.
 Self-motivated.
 Hard worker under pressure.
Personal Information
 Date Of Birth : 30/09/1974
 Marital Status : Married.
 Military Status: Have served.

2. Previous experience
 Administrative of files department at Armed force Affairs
Officers branch from Sep1994 to Dec2000
 Administrative supervisor at Arab Company for radio &
Transistor (Telemisr) from may2001 to may2003
 The assistant of the administrative sector manager at
Egyptians International Motors (EIM) from Jun2003 to
Sep2006.
 Human Resource Supervisor at Universal For Engineering
Industries Company from Apr2007 to Nov2008
Current job
 Field Service manager In POS Department at Financial
Service Company.
Description of (POS) field Services
Field services package:
1. POS Staging (Application download – parameterization – Key Injection –
Testing)
2. POS Deployment and Merchant Training
3. Consumable and Supplies Management
4. Repair Onsite & Replacement Service
5. Terminal Withdrawal Service
6. Proactive Quality Assurance Visits
7. Merchants Support Center and Help Desk
Tasks:
 Responsible for tram consist of 15 technicians & 3 engineers for (National Bank
of Egypt Project).
 Responsible for Giza, Alexandria, North Coast and Marsa Mattroh.
 Make all configurations for the point of sell machine.

3.  Troubleshooting any problem could be occurred and find a solution for it.
 Responsible for technical support for the technicians that install the pos.
 Responsible of making any editing or change in the profile of the pos.
 Responsible for technical support for the call center if they found a new
problem.
 Responsible for subprojects (Azadea gift card) and totally manage those
projects.
 Responsible for Ezi-I loyalty Program
Projects I have managed during working at (FSC)
1. (ASQ) with VISA International:
What is the (ASQ)?
(ASQ) is Acquiring Service Quality where VISA International needed to check the
quality of the acquirer banks service which they are providing to them merchants.
They had selected 300 merchants from each acquirer bank, Banque Misr (BM) –
National Bank of Egypt (NBE) – Commercial International Bank (CIB) – Arab
African International Bank (AAIB) from deferent business & different locations.
The project progress was divided to two steps:
 Mystery Shopping
Where my tester was going to the merchant as a client needs to by goods using his
credit card & check how the merchant is going to deal with him.
 Questionnaire
The tester is presenting him to the merchants & asking him some questions about the
quality of the service which is the acquirer bank is providing to the merchants.
2. National Bank of Egypt (NBE) – August 2009
Providing a field service for 2000 POS where distributed to the merchants at the most
of the governorates of Egypt such as Cairo, Alex, North coast, Sharm ElSheikh,
Hurghada, Luxor, Aswan,……………..
I was managing a team consists of 23 technical & testers were divided to the
governorates above to provide the service on time according to the service level
agreement (SLA) with the bank.
The service types were:
 Staging the terminals (POS)
 Testing the terminals before installing
 Install the terminals at the merchants site

4.  Train the merchants How to use the terminals
 Provide the merchants with all the consumers which he needs
 Provide the merchants with the hotline number (call center) for the emergency
3. Aviation Information Technology Company (AVIT) – January 2010
Providing field service for (1420 POS) were distributed at the grousers sites
across 13 governorates (Cairo – Giza - Alex – Marsa Matroh – Buheira –
Qalubeia – Gharbeia – Kafr ElSheikh – ElFayoum – ElMenia – Asyut – New
Valley )
The service types were:
 Staging the terminals (POS)
 Testing the terminals before installing
 Install the terminals at the merchants site
 Train the merchants How to use the terminals
 Provide the merchants with all the consumers which he needs
 Provide the merchants with the hotline number (call center) for the emergency
Courses
 English course (armed forces institution).
 ICDL at Cairo University.
 Members of the committees of Safety and Occupational
Health (Institute of Industrial Safety).
 Civil Defense and Fire (Civil Defense Department)
Interests
 Reading.
 Football, running.