1. Haitham Ramadan Khalil Ibrahim
14 Seleem Hassan st , Elshatby, Alexandria
Mobile: +201222457232
Home: +203-5928797
E-mail: haysam.ramadan@gmail.com
Objective ‫ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ‬
Obtaining a good position in a well-established company through which I can
make use of my educational background, my experience, and my skills to reach
my aims and meet my expectations, is my career objective.
Education ‫ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ‬
• Faculty: Higher institute of tourism, hotels and computer science
• Department: Tourism
• Graduation Grade: Good
• Graduation Project: Tourism Agencies
• Graduation Project Grade: Very Good
Graduation Date: June 2003
Qualification ‫ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ‬
• ICDL (AAST).
• CCNA 640-801.
• Cabin Crew Primary Course (Inflight Service Institute).
• Communication skills session.
• Business writing session.
• Business knots.
Experience
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Jan 2004 -- April 2004 (Carlton Sharm El-sheikh Hotel):
House Keeping Coordinator:
• Handling customer room needs.
• Managing a team of 24 employees.
• Handling Internal and external calls.

2. April 2004– October 2004 (Three Corners Palmyra Sharm El-sheikh Hotel):
Receptionist:
• Arranging Reservations.
• Handling customer requests.
• Handling movements and transportation for customers.
• Responsible for customer complains.
• Handling Internal and external calls.
July 2005– August 2005 (Wan tech):
Network Installation:
• Installation of Cisco Based Network.
November 2006– May 2008 (Delta communications)
Customer service representative:
• Handling customer inquiries.
• Handling customer Complains.
• Selling cell Phones.
• Solve Customers problems.
• Handling internal Calls.
June 2008—Till Now (TE Data)
Customer service representative:
• To deal with walk in customers.
• To handle & report difficulties/problems or comments within the application
used.
• To follow up with delayed Customers request.
• To have an intimate knowledge of the customer’s needs.
• To provide customers with information regarding TE Data’s new products.

3. • To identify the needs of customers both internally and externally.
• To perform any other duties requested by the Direct Manager.
Language
‫ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ‬
• Arabic: Native.
• English: Fluent spoken and written.
Skills
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Job-related skills:
• Has the ability convincing customers and handling and over-coming their
objections.
• Has the ability to work hard under pressure.
Computer Skills
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Operating systems
• Microsoft Windows.
Desktop software
Microsoft Office:
• MS Office 97 till MS Office 2010 (Word, Excel, PowerPoint, Access).
• Used in daily routine work including spreadsheets and reports.
Web:
• Excellent in browsing, mailing and searching info.
Interests
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4. • Reading.
• Learning Computer science.
• Swimming.
• Traveling.
Personal Information
‫ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ‬
Nationality: Egyptian.
Social Status: Single.
Date of Birth: 6/11/1982.
Military Status: Exempted.