Module 8

PRE-EMPLOYMENT ORIENTATION SEMINAR (PEOS ONLINE)
MODULE 8: POEA - CARING ALL THE WAY!

Pre-Employment Orientation Seminar (PEOS) Online - powered by JobStreet.com
Module 8: POEA-CARING ALL THE WAY! – How can I get in touch with POEA?
POEA - Caring All The Way!
Whether you’re still deciding to work abroad or are
already overseas, the government continues to care for
you!
P roviding effective and efficient services
O perating within the requirements and standards
governing overseas employment
E mpowering human resources
A ssuring continual improvement using ISO 9001:2008
The Philippine Overseas Employment Administration
(POEA) is an attached agency of the Department of
Labor and Employment. Presidential Decree (PD) 797
created the agency on May 2, 1982 to develop and
manage the country’s overseas employment program
as well as to protect the rights of Filipino migrant
workers.

POEA regulates the participation of the private sector,
meaning the Philippine Recruitment Agencies in the
overseas employment program, including all
processes involved in the recruitment and
deployment of Overseas Filipino Workers (OFWs).
It documents and registers all Filipinos leaving the
country to work abroad, provides placement facilities
for government-to-government clients and free
registration of all applicants in the manpower pool.
POEA also provides vital information to the overseas job applicants and the public on
labor migration to protect them from becoming victims of illegal recruitment and
trafficking in persons.

The POEA has a Legal Assistance Division where
OFWs, overseas work applicants and walk-in clients
may approach for their legal problems concerning
overseas employment, especially those in relation to
recruitment violations. The legal officers will provide
free legal counseling services and referrals to
appropriate POEA units and other government
agencies for further assistance.
If the complaint concerns illegal recruitment, especially when undertaken by those
without license or authority and the illegal activity is in progress, the matter is referred to
the Operations and Surveillance Division for surveillance, entrapment and possible
closure of an establishment.

But if recruitment activity has already been done, the
matter is referred to the Prosecution Division for
filing of appropriate case. The legal officers will assist
workers by taking their statements and putting
together pieces of evidence for filing of a criminal
action before the Prosecution Office.
They likewise provide legal representation as
collaborating counsel of public prosecutors in
prosecuting illegal recruitment cases.
The POEA’s Repatriation Unit also assists in repatriating or bringing home
distressed workers deployed by licensed agencies.

POEA is there to assist all the way to the prosecution of cases. Learn about the legal
remedies available for victims of illegal recruitment.
ADMINISTRATIVE
ACTION
Recruitment
violations
against
agencies
Disciplinary
action against
employer
LABOR CLAIMS
Conciliation
under DOLE’s
SeNA
Money claims
before the
NLRC
CRIMINAL ACTION
Illegal
recruitment
and prohibited
acts
Trafficking in
Persons,
estafa, etc.

Your Legal Remedies
ADMINISTRATIVE ACTION
An aggrieved OFW or one who is applying for
overseas work may file an administrative action
against a recruitment agency for certain recruitment
violations, such as excessive collection of fees,
misrepresentation and contract substitution. These
violations are classified into light, less serious and
serious, with penalties ranging from Reprimand,
Suspension of License from one month to one year,
and Cancellation of License for serious violation and
for repeat offenders.
Disciplinary Action Against Employers/foreign principals or DAE may also be filed in
cases such as default on contractual obligations to the worker and/or to its Philippine
agent, gross violation of laws, rules and regulations on overseas employment, gross
negligence leading to serious harm or death of the worker, and grave misconduct. The
employer or principal may face disqualification to engage in the country’s
overseas employment program.

Your Legal Remedies
LABOR CLAIMS
In cases of unpaid salaries and other monetary
claims, you may file a case against your employer
before the National Labor Relations Commission
(NLRC). And because of the “JOINT AND
SEVERAL LIABILITY” policy, the recruitment
agency is equally liable and maybe included in the
case.
An OFW may also choose to have a voluntary
conciliation, wherein he and his recruitment agency
can have an expedient way to settle their dispute.
Voluntary conciliation cases are handled by DOLE
and its attached agencies (including POEA) through
the DOLE’s Single Entry Approach (SeNA).

Your Legal Remedies
Criminal action may also be pursued by an OFW or
an applicant for overseas employment for illegal
recruitment against a licensed or an unlicensed
recruitment agency.
Other criminal charges such as trafficking in persons
and estafa may also be taken against those
responsible.
Criminal complaints can be received by the Philippine
National Police, the National Bureau of Investigation
or the POEA.

DOLE’s – Assist WELL Program
If in case you are coming home after the end of your employment contract and
decided to stay in the Philippines for good, or you are repatriated due to crisis or
emergency, be assured that the government will continue to
care for you!
The Department of Labor and Employment (DOLE) issued Dept. Order no. 139-14 series of 2014,
establishing an Assist WELL Processing Center in DOLE offices and attached agencies to ensure
synchronized and systematic delivery of assistance to returning and/or repatriated OFWs.
W elfare Assistance
E mployment Assistance
L ivelihood Assistance
L egal Assistance

WELFARE EMPLOYMENT LIVELIHOOD LEGAL
Airport assistance
Temporary shelter/
accommodation
Transport
assistance to
residence
Emergency medical
assistance
Stress debriefing/
counseling
(by OWWA)
Job placement
Referral for local
employment
Job placement
referral for overseas
Competency
assistance and
certification.
(by BLE, PESO,
TESDA, DOLE-
ROs)
₱10,000 livelihood
assistance
Balik-Pinay, Balik
Hanap Buhay
Small business
management training
and financial
awareness
Kabuhayan formation
Kabuhayan
enhancement
Community enterprise
(by NRCO, OWWA,
BWSC, DOLE-ROs)
Legal advice
Conciliation
Preparation and filing
of complaints
Counseling during
preliminary
investigation
(by POEA, NLRC,
NCMB)
DOLE’s – Assist WELL Program

For the convenience of job applicants and
accessibility of the agency’s services, the
POEA has offices in the provinces –
Cebu
Cagayan de Oro
Baguio
La Union
Iloilo
Legaspi
Bacolod
Tacloban
Zamboanga Davao
Pampanga
Calamba
Tawi-Tawi
Butuan
Tuguegarao
3 Regional Centers
4 Regional Extension Units
1 One-Stop Processing Center
Initiative for Tawi Tawi Area
7 Satellite Offices

Luzon
POEA Regional Center for Luzon
3rd – 4th Floor, Shania Building, Quezon Avenue, City of San Fernando, La Union
(072) 242-5608 | (072) 205-0089 | poea_rcl@yahoo.com.ph
POEA Regional Ext. Unit-CAR
Benitez Court Compound, Magsaysay Avenue,Baguio City
(074) 442-9478 | (074) 445-4209 (telefax) | poea_reu_car@yahoo.com
POEA Satellite Office, Region II
13 Dalan na Pagayayya, Regional Government Center, Tuguegarao City
(0917) 518-2028 | poea_so2@yahoo.com
POEA Satellite Office – Region III (One Stop Clark Processing for OFW)
SM City Pampanga, Brgy. San Jose, Gapan-Olongapo Road cor. NLEX, San Fernando City,
Pampanga
(045) 455-0832 | poea_region3@yahoo.com
POEA Satellite Office – Region IV
No. 4 Penthouse, Hectan Commercial Center, Chipeco Avenue, Brgy. Halang, Calamba City
(049) 502-2798 | (049) 834-7974 (telefax) | poea_calamba@yahoo.com
POEA Satellite Office No. V
3rd Floor ANST Bldg, Washington Drive, Legaspi City
(052) 480-0144 | poealegaspi@yahoo.com

Visayas
Regional Center for Visayas
Ground Floor, DOLE Building (old Insular Building) cor. General Maxilom Ave and Gorordo
Ave, Cebu City
(032) 412-0040 to 42 | poea7_au@yahoo.com
POEA Regional Ext. Unit – Region VI
3rd Floor, Robinson’s Place – Iloilo, Ledesma cor. Mabini Streets, Iloilo City
(033) 336-8611 | (033) 335-1058 | poea.iloilo@yahoo.com
POEA Satellite Office
2nd Floor, Old City Hall, Araneta-Luzuriaga St., Bacolod City
(034) 434-7391 (telefax) | poea.bacolod@yahoo.com.ph
POEA Satellite Office
DOLE Compound, Trece Martirez, Tacloban City
(053) 520-8350 | (053) 321-7134 (telefax) | poea_tacloban08@yahoo.com

Mindanao
POEA Regional Center for Mindanao
2nd floor, AMYA II Bldg. Quimpo Blvd. cor. Tulip Drive, Ecoland, Davao City
(082) 297-7428 | (082) 297-7650 | (082) 297-7429 (telefax) | poearcm@yahoo.com.ph
POEA Regional Ext. Unit – Region IX
2nd Floor, Goodwill Center, Mator Jaldon St., Canelar, Zamboanga City
(062) 922-5523 | poea_zam@yahoo.com.ph
POEA Regional Ext. Unit – Region X
Ground Floor, Trinidad Bldg., Corrales Ave., Cagayan de Oro City
(08822) 729-465 | (08822) 724-824 (telefax) | poea_reu10@yahoo.com.sg
POEA Satellite Office XII
Ilao Building (OWWA), Judge Alba St., Koronadal City
(083) 228-1076 | (083) 520-0203 (fax) | poeakoronadal@yahoo.com.ph
POEA Satellite Office – CARAGA
Door 2, Nimfa Tiu Bldg., 7 JP Rosales Avenue, Butuan City
(085) 342-6178 | (085) 342-7584 | (085) 225-5989 | poeacaraga@gmail.com
POEA Satellite Office – Tawi-Tawi
Initiative for Tawi-Tawi Area Devt. Foundation Bldg., Old Housing Proj., Tubig Boh Bongao,
Tawi Tawi
0906-341-6142 | amerhassandroro@yahoo.com

POEA – CARING ALL THE WAY!
Address: Blas F. Ople Building, Ortigas Avenue, corner EDSA,
Mandaluyong City
Hotlines : (02) 722-1144 / 722-1155
Website : www.poea.gov.ph
Email address: wed@poea.gov.ph
Facebook: facebook.com/poea.official
facebook.com/POEA Anti-Illegal Recruitment and
Trafficking in Persons Campaign
Twitter: twitter.com/poeaNews

- END OF MODULE 8 -

Module 8

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Module 8