MOBILOGY WEB DIAGNOSTICS - Detect and correct smartphone performance issues across self-service and assisted-service channels, available via any web browser
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Detect and correct smartphone performance issues across self-service and assisted-service channels, available via any web browser Turn every customer and sales associate into a technical expert with automated, accurate device diagnostics Avoid unnecessary repair costs and NFFs by solving 90% of customer complaints on the spot Increase customer satisfaction by quickly solving smartphone issues
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(Español) DIAGNÓSTICOS WEB MOBILOGY
Detecte y corrija los problemas de desempeño de los teléfonos inteligentes mediante canales de autoservicio y servicio asistido, disponibles mediante cualquier navegador web
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Evite los costos por reparaciones innecesarias y fallas no encontradas, solucionando en el mismo instante el 90% de las quejas de los clientes
Aumente la satisfacción de los clientes solucionando rápidamente los problemas de los teléfonos inteligentes
(Français) MOBILOGY WEB DIAGNOSTICS
Détectez et corrigez les problèmes de performance des smartphones de vos clients, en libre-service ou en boutique, grâce à des outils accessibles sur n’importe quel navigateur Web.
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Minimisez les coûts de réparation inutiles, les « NFF » (absence de défaillance) et réparez 90 % des problèmes sur place.
Optimisez le niveau de satisfaction de vos clients en résolvant rapidement leurs problèmes.
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MOBILOGY WEB DIAGNOSTICS - Detect and correct smartphone performance issues across self-service and assisted-service channels, available via any web browser
- 1. MOBILOGY WEB DIAGNOSTICS Detect and correct smartphone performance issues across self-service and assisted-service channels, available via any web browser Turn every customer and sales associate into a technical expert with automated, accurate device diagnostics Avoid unnecessary repair costs and NFFs by solving 90% of customer complaints on the spot Increase customer satisfaction by quickly solving smartphone issues
- 2. USER EXPERIENCE KEY FEATURES www.mobilogy.com True omni-channel experiencesLaunch day supportFast issue resolution Seamless back-end integration connects resolution activities across all channels Immediate readiness for every new model... and 1000s more already in use Detect issues and optimize the device in as little as 3 minutes Support for 99% of all smartphones Dive deeper No wasted effort Android version 4.1 or higher and iOS version 9 or higher Conduct more intensive tests when desired for battery, touch screen, and more Avoid duplicate efforts by viewing the device’s complete diagnostics history from web browser in the store, contact center, or at home Launch the phone and web application to ensure security Connect problems with a 90-second health assessment, including battery, touch screen, sensors, camera & more Diagnose to correct and prevent future complaints Optimize by providing complete activity reports on-screen, in email, and audit trails Educate 0101 0202 0303 0404 0505