The document describes an in-store voice of customer and engagement solution that captures genuine feedback through an app accessible via store Wi-Fi. It features real-time feedback collection, customer registration, and various tools for managing and analyzing the data, while ensuring minimal IT involvement and lower risks of theft. Additionally, it supports store-specific deals, menus, and multiple other features to enhance customer interaction and experience.

1. In-Store
Voice of Customer
& Engagement
solution
In-Store
Voice of Customer
& Engagement
solution
sales@rytangle.com
+

2. Timeless concerns
Are we getting genuine customer feedbacks?
How to influence the visitor’s buying decision?
Can we avoid bad social media feedbacks?Timeless concerns
Products and Services customer seeks?
Can we avoid bad social media feedbacks?
Positive pressure on staff for better quality

3. Regular Answers
STAFF
H a r d t o t r a i n
SURVEY
P e r i o d i c c u s t o m e r
APPS
MYSTERY T A B Sshared among customers & managed
by staff with conflict of interest
Shoppers, are quite expensive per visit
APPSHave limited reach &
big marketing cost

4. Delivers Store App
Over Wi-Fi
Cloud managed
Smart Router
Delivers Store App
Over Wi-Fi
Bi-directional real-time
Feedback System

5. Advantages
Unlike TABs, it caters to many customers at once.
Minimal IT involvement and staff training
Works on all OS and smart devices
Advantages
Lower risk of theft and damage
Customer uses their own device, hence longer engagement
Remotely managed

6. How it works?

7. In-Store App Features
Open Chat Board
All the users who connect to our
WiFi become part of open Chat
board of that location. They can
see all posts of that location in last
24 hrs.
Customer Registration
All customers are prompted for
registration before joining the App.
User data sharing policy can be
defined and based on that this
data is synced with other devices
Customer identity
Everytime a customer connects
with our WiFi, a visit is registered.
The customer is also identified
based on the registration data and
device id. The entire interaction
history is synced with cloud
All the users who connect to our
WiFi become part of open Chat
board of that location. They can
see all posts of that location in last
24 hrs.
All customers are prompted for
registration before joining the App.
User data sharing policy can be
defined and based on that this
data is synced with other devices
Everytime a customer connects
with our WiFi, a visit is registered.
The customer is also identified
based on the registration data and
device id. The entire interaction
history is synced with cloud
Feedback System
An industry specific feedback form
is part of the App and since
customer is using their own
device, a genuine data is collected.
Daily reports and tools are
available for these feedbacks
Deals & Offers
Store specific offers can be created
and published on the devices from
cloud. Customers can browse the
offers when they connect with Wi-
Fi from our router
Catalogues & Menus
Store catalogues or Menus for
restaurants can be published in
this app for consumers to get
detailed idea of all the offerings
and to promote special products.

8. Other features
 Conditional feedback forms
 Secure system with limited/no access to
internet
 Customer visit count & history
 Customer interaction history
 Instant escalation of negative feedback via e-
mail
 Manage escalation email list remotely
 Cloud based device management
 Update device key fields like location, user
allocation, WiFi name etc. from the cloud.
 Multi-lingual support
 Get real-time device statuses on cloud
 Real-time data sync. Between device and
cloud.
 Real-time data sync. Between multiple
devices
 Instant publishing of content
 User Role management to suite big
deployment
 Daily reports on Feedbacks received
 On demand reporting tools
 Communicate with any location chatboard
from cloud
 Conditional feedback forms
 Secure system with limited/no access to
internet
 Customer visit count & history
 Customer interaction history
 Instant escalation of negative feedback via e-
mail
 Manage escalation email list remotely
 Cloud based device management
 Update device key fields like location, user
allocation, WiFi name etc. from the cloud.
 Multi-lingual support
 Get real-time device statuses on cloud
 Real-time data sync. Between device and
cloud.
 Real-time data sync. Between multiple
devices
 Instant publishing of content
 User Role management to suite big
deployment
 Daily reports on Feedbacks received
 On demand reporting tools
 Communicate with any location chatboard
from cloud