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Delivering a great onboarding experience
to all your customers
Meet Sam
In-store
Meet Olivia
Out-of-Store
This persona will look to
get full service from in-
store sales associates
wherever he can
This persona will look to
self-serve, whether at
home or on-the-go,
wherever she can
0
20
40
60
80
100
2015 2016 2017
Percentofrespondents
inUSA
Source: Ovum Survey of 1,000 respondents
In-store
Online
Survey: Where did you purchase your last smartphone?
MORE CONSUMERS ARE PURCHASING
THEIR MOBILE DEVICES ONLINE
Sam will buy his phone in store and
look to get a full-service content
transfer from the sales rep
Olivia will buy her phone online
and look to use an app to transfer
her content at her convenience
CONTENT TRANSFER
Source: Ovum Survey of 4,000 respondents
How did you transfer your content to your new smartphone?
CUSTOMERS EXPECT TO BE ABLE TO TRANSFER CONTENT BOTH
IN-STORE AND BY THEMSELVES
46
25
13
27
34
38
23
36
43
0
10
20
30
40
50
USA UK Germany
Percentofrespondents
By myselfIn-store Didn’t transfer
OPERATORS AND RETAILERS NEED TO BE ABLE TO
DELIVER A GREAT ONBOARDING EXPERIENCE
TO ALL THEIR CUSTOMERS
IN-STORE AT HOME ANYWHERE
SOME OPERATORS AND RETAILERS WILL NEED DEDICATED
STAND-ALONE TOOLS TO DELIVER GREAT IN-STORE EXPERIENCE
WHILE OTHERS WANT THE FLEXIBILITY OF SAAS, DELIVERED ON
ANY WEB BROWSER TO DELIVER GREAT IN-STORE EXPERIENCE
CUSTOMERS AT HOME ALSO EXPECT A GREAT ONBOARDING
EXPERIENCE, WITH SOME PREFERRING THE WEB…
WHILE OTHERS PREFER TO TRANSFER THEIR CONTENT
USING ON-DEVICE APPS
IN-STORE SELF-SERVICE
MOBILOGY® UNLIMITED
ENABLES YOU TO MEET YOUR CUSTOMERS ON THEIR TERMS
GET IN TOUCH TODAY
TO START DELIVERING A GREAT ONBOARDING EXPERIENCE
TO ALL YOUR CUSTOMERS
GET IN TOUCH >>

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Mobilogy Unlimited Mobile Content Transfer In-Store, At Home Anywhere Your Customers Are

  • 1. Delivering a great onboarding experience to all your customers
  • 2. Meet Sam In-store Meet Olivia Out-of-Store This persona will look to get full service from in- store sales associates wherever he can This persona will look to self-serve, whether at home or on-the-go, wherever she can
  • 3. 0 20 40 60 80 100 2015 2016 2017 Percentofrespondents inUSA Source: Ovum Survey of 1,000 respondents In-store Online Survey: Where did you purchase your last smartphone? MORE CONSUMERS ARE PURCHASING THEIR MOBILE DEVICES ONLINE
  • 4. Sam will buy his phone in store and look to get a full-service content transfer from the sales rep Olivia will buy her phone online and look to use an app to transfer her content at her convenience CONTENT TRANSFER
  • 5. Source: Ovum Survey of 4,000 respondents How did you transfer your content to your new smartphone? CUSTOMERS EXPECT TO BE ABLE TO TRANSFER CONTENT BOTH IN-STORE AND BY THEMSELVES 46 25 13 27 34 38 23 36 43 0 10 20 30 40 50 USA UK Germany Percentofrespondents By myselfIn-store Didn’t transfer
  • 6. OPERATORS AND RETAILERS NEED TO BE ABLE TO DELIVER A GREAT ONBOARDING EXPERIENCE TO ALL THEIR CUSTOMERS IN-STORE AT HOME ANYWHERE
  • 7. SOME OPERATORS AND RETAILERS WILL NEED DEDICATED STAND-ALONE TOOLS TO DELIVER GREAT IN-STORE EXPERIENCE
  • 8. WHILE OTHERS WANT THE FLEXIBILITY OF SAAS, DELIVERED ON ANY WEB BROWSER TO DELIVER GREAT IN-STORE EXPERIENCE
  • 9. CUSTOMERS AT HOME ALSO EXPECT A GREAT ONBOARDING EXPERIENCE, WITH SOME PREFERRING THE WEB…
  • 10. WHILE OTHERS PREFER TO TRANSFER THEIR CONTENT USING ON-DEVICE APPS
  • 11. IN-STORE SELF-SERVICE MOBILOGY® UNLIMITED ENABLES YOU TO MEET YOUR CUSTOMERS ON THEIR TERMS
  • 12. GET IN TOUCH TODAY TO START DELIVERING A GREAT ONBOARDING EXPERIENCE TO ALL YOUR CUSTOMERS GET IN TOUCH >>